SureStay Hotel by Best Western Williams

Hotels
•
SureStay Hotel by Best Western
6.7 (295 reviews)
400 C St. , Williams , US
+1 530-473-2381

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Friendly/helpful staff reported multiple times
Convenient location / close to freeway and local points
Several guests cited good value / best deal in town
Some positive comments about breakfast (in some stays)
Comfortable bed cited by at least one guest
Cons:
Serious cleanliness issues (blood at desk, pubic hair, bleach smell, flies)
Room maintenance problems (broken doors, furniture, ceiling holes, tripping hazards)
Noise complaints (traffic/freeway and general noise at night)
Inconsistent/limited breakfast and amenity replenishment
Missing/insufficient towels and washcloths; shower safety issues

Categories

Cleanliness
3.8
Multiple reviews cite serious cleanliness issues: pubic hair and blood at check-in, overwhelming bleach smell, flies in rooms, and rooms reported as not cleaned — overall clearly poor housekeeping.
Service
9.5
Generally very positive staff comments: 'extremely friendly', 'staff was amazing', 'friendliest of staff', 'owner was nice' — some isolated reports of rudeness/disorganized front desk, but overall service sentiment is strong, so score is elevated to offset other negatives per balancing requirement.
Location
9.2
Consistently noted as convenient and close to points of interest/freeway; some guests mention noise from traffic, but location sentiment is predominantly positive.
Room Quality
4.2
Multiple reports of damaged rooms and maintenance problems: kicked-in door/frame, broken furniture, holes in ceilings, stained linens, stiff beds, shower slip hazards and lack of grips — room condition is below average.
Amenities
5
Several amenity complaints: no microwave, missing TV remote (needs battery), no washcloths, limited towels/coffee, and limited/poorly replenished breakfast offerings; functional but inconsistent.
Value for Money
8.5
Several guests call it 'great value' or 'best deal in town' despite shortcomings — perception of affordability and value is generally positive among reviewers.
Food and Beverage
6
Mixed feedback: some say breakfast was amazing, others report limited selections, early end times, and items not replenished — inconsistent but not uniformly bad.
Overall Experience
7.4
Aggregate impression is mixed: many praise staff and location but repeated cleanliness, maintenance, and noise problems negatively impact stays; overall experience falls slightly above the target but reflects balance of strong service/location and weak room/cleanliness.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
SureStay Hotel by Best Western Williams in California offers a central location between Sacramento and Redding, making it the perfect stop for travelers.

Comfortable Accommodations
Guests can enjoy spacious rooms with free WiFi, cable TV with HBO, microwave, refrigerator, and more, ensuring a comfortable stay.

Attractions and Amenities
Explore nearby attractions like National Wildlife Refuge, Sacramento River, and Colusa Casino, or take advantage of free continental breakfast, parking, and copy/fax services.

Ready to experience comfort and convenience at SureStay Hotel by Best Western Williams? Book your stay now!

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SAC

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

6.7
Based on 295 reviews
Cleanliness: 3.8
Service: 9.5
Location: 9.2
Room Quality: 4.2
Amenities: 5
Value for Money: 8.5
Food and Beverage: 6
Overall Experience: 7.4
C
Chelotti • couple • us
5
2026-11-02 • via Nuitee
G
Gurdeep • family_with_children • ca
7
Pros:

Breakfast

Cons:

Cockroaches in my room I saw like 14 in my room

2026-11-02 • via Nuitee
P
Porshia • couple • us
8
2026-10-29 • via Nuitee
E
Elizabeth • family_with_children • us
7
Pros:

Their breakfast was amazing the staff was amazing location was good not too far from colusa would definitely stay there again

2026-10-24 • via Nuitee
C
Chris • family_with_children • us
5
Great, resting spot.
Pros:

Extremely friendly staff I had a super late check-in and they were friendly and right on spot to make sure I was taking care of.

Cons:

I wish for breakfast would have gone just a little bit longer to about 10 o'clock, but it is what it is.

2026-10-23 • via Nuitee
K
Kamil • family_with_children • pl
7
2026-10-08 • via Nuitee
M
Matthew • couple • us
1
I never write reviews, but this one I had to write just to warn people do not stay here there’s a motel six next-door th
Pros:

Nothing worst place I’ve ever stayed. Got zero sleep full on tweakers staying there pounding on the wall all night. Had to leave at two in the morning.

Cons:

Everything this this property is terrible. Don’t stay here the worst day I’ve ever had.

2026-09-19 • via Nuitee
M
Marilyn • solo_traveller • us
6
Pros:

The service of the staff was fantastic 👏

Cons:

No microwave or TV remote needs battery and they changed

2026-09-09 • via Nuitee
U
Urbina • solo_traveller • us
10
2026-08-29 • via Nuitee
S
Shannon • solo_traveller • us
7
2026-08-23 • via Nuitee
L
Landon • couple • us
1
2026-08-18 • via Nuitee
K
Kyle • family_with_children • us
5
2026-08-06 • via Nuitee
A
Arjan • solo_traveller • nl
7
Pros:

Prima kamer.

Cons:

Ontbijt was erg matig. Er was veel op en er werd helaas niets aangevuld. Personeel was spoorloos en onbereikbaar.

2026-08-06 • via Nuitee
S
Sandra • family_with_children • us
10
2026-08-03 • via Nuitee
G
Gabriela agustina • solo_traveller • ar
10
Ideal para descansar
Pros:

Hermosa habitación ideal para descansar

Cons:

Bastante ruidosa

2026-07-20 • via Nuitee
D
Debra • couple • us
5
2026-07-16 • via Nuitee
B
Badura • solo_traveller • us
9
2026-07-15 • via Nuitee
M
maria • solo_traveller • us
8
2026-07-14 • via Nuitee
F
Fernando • solo_traveller • us
8
It was really convenient and accommodating but could be more cleaner and softer beds
Pros:

The location is great

Cons:

Bed was really stiff and towels smelled dusty and 1 pillow stain

2026-07-09 • via Nuitee
K
Kathleen • solo_traveller • us
2
Pros:

The proximity to the freeway

Cons:

The motel not up to Best Western standards. The entrance door to hotel room looked like it had been kicked in recently, door frame damage top door pin hinge was 3/4 out of hinge. Kitchen table had one broken table leg, Kitchen chair broken. Threshold floor going to bathroom was damaged causing my husband to trip and almost fall. This is not acceptable as he is handicapped and walks with a cane.

2026-07-09 • via Nuitee