Embassy Suites North Charleston Airport Hotel Convention

Hotels
•
Embassy Suites Hotels
8 (1528 reviews)
5055 International Boulevard , Charleston , us

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Children allowed
Pets allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
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Review Highlights

Pros:
Clean rooms
Good location
Great breakfast
Cons:
Poor service
Inconsistent room quality
Extra charges

Categories

Cleanliness
6.75
Some reviews indicated cleanliness issues, including a dirty parking lot and inadequate room cleaning.
Service
7.75
Mixed reviews on service; some staff were pleasant while others were not responsive.
Location
8.75
Good location was mentioned positively, with close proximity to stores.
Room Quality
7.25
Some issues with room readiness and quality were reported, indicating room quality is not consistent.
Amenities
7.75
Amenities like the breakfast buffet and pool received positive comments, but some reviews mentioned understaffing.
Value for Money
8.75
Generally considered good value, though there are concerns about extra charges.
Food and Beverage
9.25
Positive feedback about breakfast quality and variety.
Overall Experience
7.75
Overall experience mixed; positive aspects but with significant complaints that impacted the stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 06:29

Property Description

Convenient Location and Shuttle Service
Located next to the North Charleston Area Convention Center and just 2 miles from Charleston International Airport, Embassy Suites North Charleston Airport/Hotel & Convention offers a stress-free travel experience with complimentary airport shuttle service.

Comfortable Suites with Modern Amenities
The spacious suites are equipped with 2 TVs, a well-lit work table, microwave, refrigerator, and coffee maker, ensuring a comfortable stay for guests.

Dining Options and Leisure Facilities
Start your day with a delicious cooked-to-order breakfast and enjoy lunch or dinner at the Palmtree Grille, known for its fine steaks and fresh seafood. Unwind at the indoor pool, stay active at the gym, or take care of business at the free printing service in the business center.

Experience convenience and comfort at Embassy Suites North Charleston Airport/Hotel & Convention.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CHS

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Private parking is possible on site (reservation is not needed) and costs USD 10 per day.

  • Pets

    Pets are allowed. Charges may be applicable.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Property Accessibility

Total Disability Score: 50
Public Area
  • Ramp: Yes
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8
Based on 1528 reviews
Cleanliness: 6.75
Service: 7.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.75
Value for Money: 8.75
Food and Beverage: 9.25
Overall Experience: 7.75
N
natasha • couple • us
10
We will be returning
Pros:

The front desk agents were great! They were very polite and helpful throughout our stay.
The breakfast in the morning was also really good.

2026-06-27 • via Nuitee
N
Nestor • solo_traveller • us
7
Check-in staff were unwelcoming, unfriendly. Their customer service was awful!
2026-06-25 • via Nuitee
J
Jessica • solo_traveller • us
10
Pros:

It was so nice and clean! The beds were so comfortable

2026-06-24 • via Nuitee
W
William • solo_traveller • us
9
2026-06-23 • via Nuitee
A
Annette • family_with_children • us
7
Overall, our stay was good and the location was prefect for our weekend family reunion.
Pros:

I like the room size and absolutely love the breakfast. Ms. Sandra was one of the cooks all weekend and she was awesome. No matter how long the line was she was working hard to get out the special orders. She worked alone on Monday morning but it was like she had help, nothing changed. I also love the complimentary drinks given.

Cons:

I did not like the pillows on the beds. I’ve stayed at many Hiltons and the pillow was always the one thing I loved, because they were thick, soft, and your head just sink into it comfortably. Embassy pillows were small and flat and very uncomfortable. The most thing I did not like is the toilet is too low. I had a knee replacement and still have issues, so it was really difficult sitting and getting up off the toilet. My other guests have no disability and also complained about the low toilets. To be honest, I believe it’s a safety hazard. If you don’t consider any of my complaints, please consider making change to the toilet seats. This is not just a disability concern. My final issue was the emergency alert received around midnight on Saturday. We don’t know what happened but after having to walked down from the second floor and immediately right back up again, with my bad knee, I was completely out of breathe with my heart rate racing. All to hear from another guest that it was a false alarm. The same way the emergwss announced, it should have been announced by the hotel apologizing for the inconvenience and letting the guest know everything was safe.

2026-06-23 • via Nuitee
C
Christina • couple • us
10
2026-06-23 • via Nuitee
D
Dana • family_with_children • us
10
Had a blast. Loved the evening reception
Pros:

They were extremely helpful. I mad a mistake on my booking and they 100% helped me out!

Cons:

Liked everything

2026-06-22 • via Nuitee
C
Constance • solo_traveller • us
10
2026-06-22 • via Nuitee
T
Tajah • couple • us
10
2026-06-22 • via Nuitee
Q
Quraysha • family_with_children • us
9
2026-06-21 • via Nuitee
G
Graham • solo_traveller • us
1
2026-06-21 • via Nuitee
K
Kenneth • couple • us
8
We had a short stay due to a very delayed flight, but we enjoyed our stay. The breakfast was amazing!
2026-06-18 • via Nuitee
T
Tylil • couple • us
8
2026-06-18 • via Nuitee
6
695magdalinem • Business
10
Hilton Embassy A+ Experience
Pros:

One of the best Hotel experiences I’ve experienced in my lifetime. From desk, lounge, food service especially Justin, transportation Willie, housekeeping, management Tom , to Walter from maintenance and I were fortunate to meet person who provide service for booking. Establishment clean with top tier customer services. I will definitely continue to recommend and support the Hilton Embassy Hotels.

2026-06-17 • via Tripadvisor
4
429katrinak • Business • North Carolina
10
Great Customer Service
Pros:

I would like to share some positive feedback regarding the exceptional service I received during my recent visit.

I want to give a special shout-out to Destiny, who went above and beyond to accommodate me when I was unable to find my parking reservation. Her help was greatly appreciated.

Additionally, I would like to commend both my AM shuttle driver and my PM driver, Roland, for their wonderful customer service. I truly appreciate both drivers for being so helpful.

Hurricane K 😃

2026-06-15 • via Tripadvisor
J
JaKenna • family_with_children • us
10
2026-06-15 • via Nuitee
S
Shawn • family_with_children • us
1
Never again
Pros:

It was nice. But very loud.

Cons:

How loud it was. Did was crazy to me that the bar still had people in it after 11 screaming and being aloud to go on.

2026-06-15 • via Nuitee
J
Jeff • couple • us
6
2026-06-14 • via Nuitee
A
Angela • family_with_children • us
10
2026-06-14 • via Nuitee
W
W/ • solo_traveller • us
3
Pros:

The location is absolutely amazing.We have stayed before and this is why we choose Embassy Suites.

Cons:

Stand in line to check-in 45 minutes and then had to wait. Additional 30 minutes for the room and the room was not clean properly. Bathroom had hair in shower and it was not clean.

2026-06-10 • via Nuitee