The Richmond Hotel - Adelaide

Hotels
8 (2335 reviews)
128 Rundle Mall , Adelaide , au

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Restaurant
Room service
Family rooms
Lift / Elevator
Tour desk
Facilities for disabled guests
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Spacious rooms
Cons:
Poor cleanliness
Inadequate service

Categories

Cleanliness
6.83
Several guests reported dirty carpets and stains on floors.
Service
7.8
Issues with staff availability and responsiveness encountered, indicating room for improvement.
Location
9.34
Consistently praised across reviews for being conveniently located.
Room Quality
7.29
Mixed feedback; some rooms are spacious while others have old furniture and amenities.
Amenities
7.82
Outdoor space well appreciated, but some amenities lacked availability.
Value for Money
8.78
Generally considered good value due to location and room space.
Food and Beverage
7.83
Food quality noted to be good, but limited service reported.
Overall Experience
8.3
While there were complaints, positives about location and value persisted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 02:42

Property Description

Stylish Accommodations
Hotel Richmond, located in the heart of Rundle Mall, offers modern rooms and suites in a beautifully restored 1920's building. The spacious, air-conditioned rooms feature designer décor with luxurious touches like natural timber and imported fabrics.

First Restaurant, Bar, and Lounge
Indulge in a dining experience like no other at First Restaurant, Bar, and Lounge. Situated on the first floor, this stylish establishment boasts a marble bar, intimate lounge areas, and a balcony for contemporary dining or evening drinks. Open for lunch 5 days a week and dinner 2 days a week, it's the perfect spot to unwind.

Prime Location
Conveniently located near Rundle Park and Victoria Square, Hotel Richmond is within walking distance to key attractions and public transportation stops, making it an ideal choice for both leisure and business travelers.

Ready to experience luxury in the heart of Adelaide? Book your stay at Hotel Richmond today!

Important information:

Please note that this property requires a pre-authorisation of AUD $50 per night to be taken on the day of check-in to cover any incidental charges incurred during your stay. This amount will be released back to your account upon checking-out, less any applicable incidental charges.

Complimentary parking is located at Wilsons Parking - Adelaide Central Car Park (215-225 North Terrace, Adelaide, SA 5000). Please proceed to park your vehicle in an un-reserved bay and collect a ticket. You will need to see reception during your stay during to collectPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: ADL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 2 years old stay for free when using an existing bed.
    People 2 years old and over stay for AUD 35 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 25 per day.

Location

Guest Reviews

8
Based on 2335 reviews
Cleanliness: 6.83
Service: 7.8
Location: 9.34
Room Quality: 7.29
Amenities: 7.82
Value for Money: 8.78
Food and Beverage: 7.83
Overall Experience: 8.3
F
Finch • solo_traveller • au
8
2026-06-06 • via Nuitee
A
AMANDA • solo_traveller • gb
8
Pros:

If you want super-modern, faceless, beige accommodation then this place is not for you! But if you enjoy a place with character and creaky old-world charm, which makes up for its imperfections with extra space, nice touches such as a bath (perfect for a winter stay), complimentary organic teas and chocolate biscuits, and the most visually stunning café-bar you're likely to find, then this is for you. I loved it.

Cons:

When staying in the city centre I prefer a 24 hour reception and an actual person to check-out with. Just feels more human. That said I did feel safe.

2026-06-05 • via Nuitee
M
Ma Cecilia • family_with_children • au
9
Ideal location for touring Adelaide! Close to shops, restaurants, bus stop, and tram station
Pros:

Location is perfect! Free parking is a good perk as well, although driving isn’t needed at all as the hotel is close to free public transport (bus and tram) and right in the middle of shops, restaurants, and tourist spots

Cons:

Nitpicking here but it would have been nice to have a small bar of soap at the sink, instead of us getting a pump of body wash from the shower everytime we need to wash our hands

2026-06-05 • via Nuitee
K
Karen • couple • au
7
A perfect place to stay in the CBD. Close to the river, shops and lots of restaurants
Pros:

Location. Staff were great

Cons:

Was a bit run down.

2026-06-02 • via Nuitee
M
Michael • solo_traveller • au
10
Highly recommended,I brilliant location and very personable staff!
Pros:

Staff at reception were all very polite and friendly. I had a room on the fifth floor, easily accessed by the lift. That said, I actually did enjoy the exercise of taking the stairs down to ground level a number of times.
In the room was a small refrigerator and a kettle, with tea/coffee and biscuits provided. There was also an iron & ironing board.
With winter temperatures in Adelaide, the room air conditioning made for a cosy stay. A small heater was also provided, though not required.
The bathroom was large and well lit. It had a separate shower and bath tub.
The location of the Richmond Hotel is fantastic, being right on the Rundle Street mall. There was easy access to food, coffee, shops, and transportation to reach further afield.
I used the local bus to travel from the airport to the city and it was a short walk on sealed footpaths and through the mall, making access incredibly easy.
Definitely will try to book this hotel on my next visit to Adelaide.

Cons:

I’m loathe to even mention this because it’s not a fault or “dislike” of the hotel, rather a sign that systems work! On one evening at around 8pm the fire alarm sounded, with a message to evacuate the building. I walked down the previously discovered stairwell and shortly after the fire services arrived. An inspection was made and it was ascertained that it had been a false alarm. The staff and patrons were soon allowed to reenter the hotel. A minor inconvenience and not at all the hotel’s fault…as said, it showed that the safety features worked.

2026-06-01 • via Nuitee
S
Simiona • couple • au
9
2026-05-31 • via Nuitee
S
Steven • extended_group • au
9
2026-05-31 • via Nuitee
A
Anton • solo_traveller • au
10
Pros:

Great location
Huge comfortable room

2026-05-30 • via Nuitee
G
Glenn • couple • au
4
Staff were pleasant enough but the nights were cold
Pros:

Location was ideal in Rundell Mall close to dining, shopping and sightseeing

Cons:

Air conditioning failed to work, room was freezing even when air conditioning was turned to max (25.5). Rang after hours reception to report that the air conditioning was not heating room, they arrived with a small Goldair fan heater to heat the room. This was in addition to finding three other heaters in the room. Total four heats, obviously a known fault that has not been previously rectified. Nothing happened to correct the air con failure the two nights we stayed. Also, they kept taking additional $50/$100 deposits from our account beyond the initial deposit - continuous monitoring by us.

2026-05-28 • via Nuitee
A
Anna • couple • au
9
2026-05-26 • via Nuitee
D
Damian • couple • au
8
2026-05-26 • via Nuitee
A
Andrew • couple • au
8
Good option for a stay in the CBD
Pros:

Central location, clean, comfortable bed, good sized room and secure parking close. Helpful staff.

Cons:

Front room exposed to noise on the weekend, buskers, party people

2026-05-24 • via Nuitee
C
Christine • couple • au
10
Great 2 night stay.
Pros:

Close to shopping, and entertainment!

2026-05-24 • via Nuitee
P
Phil • couple • au
7
2026-05-23 • via Nuitee
L
Laura • solo_traveller • gb
7
Pros:

Good location - good sized bathroom, comfy bed

Cons:

Having to call for the key code to enter my room. Why not just email the code like every other hotel

2026-05-23 • via Nuitee
D
Dempsey • couple • gb
10
2026-05-23 • via Nuitee
L
Lisa • couple • au
7
Great location, place needs cleaning.
Pros:

The location of the Richmond is perfect. I’ve stayed here many times. The parking is convenient, especially if you have a larger vehicle.

Cons:

The rooms are getting tired and dated. The bathrooms are huge but in need of some tlc. They are poorly cleaned. I suspect the cleaning staff are not allocated enough time. Once a month a deep clean would keep these maintained. There was black build up on the grout which was easily wiped off with my finger in the shower. The black buildup at the base of shower came off with a swipe of the towel. It is not good enough to leave bathrooms in a hotel like this. Management need to get in cleaners to deep clean this place so the daily cleaners can then just maintain the facilities. We didn’t have toilet paper in our room which was an oversight, but with no staff on the weekend was pretty inconvenient, and when we phoned to get a roll, it was suggested we wait till the bar opens at 10am to access toilets. Not partially helpful. I’d suggest having a cupboard security locked with access via a code for such emergencies. I wrote a private email as I don’t like public complaints, but seeing as they didn’t bother replying. Here it is.

2026-05-16 • via Nuitee
P
Prudence • family_with_children • au
9
2026-05-16 • via Nuitee
A
Adam • couple • au
7
Good comfortable central accommodation. Cheapish and cheerful
Pros:

Great central location. Priced well. Comfy bed and large room. Very quiet

Cons:

Furniture in room is really shabby and dated. Faux marble bathroom needs updating. Would in shower from age. No fan or ventilation in bathroom

2026-05-15 • via Nuitee
D
Debra • solo_traveller • au
10
Great stay - can't get more inner city
Pros:

Everything about this hotel is fantastic

2026-05-15 • via Nuitee