Best Western Lakewood Inn

Hotels
•
Best Western
7.4 (306 reviews)
122 Arrowhead Boulevard , Hebron , US
+1 740-928-1800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Business center
Heating
See all facilities

Review Highlights

Pros:
Indoor pool and hot tub repeatedly praised
Convenient location (close to highway, Legend Valley, Buckeye Lake)
Friendly and helpful staff (several named positive mentions)
Free breakfast described as above average
Some rooms reported as clean; fast internet mentioned
Cons:
Musty smell and mold reported in multiple rooms
Uncomfortable/sagging or squeaky beds
Hot water issues and occasional pool closures/maintenance problems
Missing amenities or maintenance (no ice machine on floor, missing light bulbs)
Dusty rooms and small/outdated bathrooms; some billing/service response problems

Categories

Cleanliness
4.5
Multiple guests reported musty/moldy smells, mold on shower curtain and jamb, dusty rooms and general lack of thorough cleaning.
Service
10
Many comments praise friendly and helpful staff (front desk, night shift Angela, Mr. Rob); a few isolated service lapses (delayed response on hot water, billing dispute) are noted but overall staff interactions were repeatedly positive.
Location
10
Frequently described as conveniently located—close to highway, Legend Valley and Buckeye Lake—making it a strong point for many guests.
Room Quality
5
Multiple reports of uncomfortable beds (sagging/dip, squeaky), small/outdated bathrooms and occasional missing/broken fixtures; some rooms described as clean but overall room comfort was a common complaint.
Amenities
7
Indoor pool and hot tub are repeatedly praised and are a key amenity, but there are recurring issues (no hot water, pool closures, missing ice machine, occasional maintenance issues like missing light bulbs).
Value for Money
6.5
Mixed impressions: free breakfast and convenient location add value, but unexpected charges, cleanliness issues and room problems left some guests feeling it was only adequate value.
Food and Beverage
9.3
Free breakfast is frequently described as above average or better; a few guests criticized the hot breakfast quality, but overall F&B feedback is strongly positive.
Overall Experience
6.9
Overall mixed experience: strong positives (location, pool, friendly staff, breakfast) are offset by serious negatives (moldy/musty rooms, bed comfort, occasional facility failures), leading to a middling overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Indulge in Comfort and Convenience

Luxurious Amenities: Enjoy a relaxing stay at the Best Western Lakewood Inn, where each room is equipped with a microwave, refrigerator, and complimentary tea and coffee facilities.

Delicious Breakfast: Start your day right with a hearty breakfast buffet including a variety of options such as biscuits, sausage gravy, waffles, and assorted pastries.

Convenient Facilities: Take advantage of the on-site indoor pool, business center, and laundry facilities for a seamless stay.

Experience comfort and convenience at its best at the Best Western Lakewood Inn. Book your stay now for a memorable trip to Hebron, Ohio!

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests under the age of 21 can only check in with a parent or official guardian.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CMH

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: Yes
  • Pet Friendly: Yes
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: Yes
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: Yes
Show all accessibility features

Guest Reviews

7.4
Based on 306 reviews
Cleanliness: 4.5
Service: 10
Location: 10
Room Quality: 5
Amenities: 7
Value for Money: 6.5
Food and Beverage: 9.3
Overall Experience: 6.9
P
Pauline • couple • us
10
2026-10-31 • via Nuitee
J
Jeffery • couple • us
3
Other than the indoor pool not much of a reason to stay there again.
Pros:

Close proximity to our destination. Easy access to major highway.

Cons:

Room was very musty smelling. Mold was seen on the bottom of the shower curtain and bathroom door jamb.

2026-08-24 • via Nuitee
L
Luis • family_with_children • pe
9
2026-08-23 • via Nuitee
L
Lindsey • solo_traveller • us
2
No hot water!
Pros:

The staff was fine and the pool was nice

Cons:

We couldnt use the hot tub and shower in our room. I sent a message to customer service with no response yet. The water was freezing cold. We called the front desk to let them know after two hours of trying to get the water to get warm. They called back said give it 10 to 20 mins. We did. We was unable to use the shower or hot tub by the time it was said and done we had to check out.

2026-08-20 • via Nuitee
H
Henry • couple • us
8
2026-08-18 • via Nuitee
G
Gerri • family_with_children • us
10
Clean, quiet, nice pool, good breakfast!
Pros:

Great place to stay! Clean and the pool is a gem! Quiet area and we felt very safe there. Highly recommend if you're in the area.

2026-08-13 • via Nuitee
M
Marino • extended_group • us
7
Pros:

Indoor pool & hit tub, free breakfast in AM. Close by to Legend Valley. Kroger next door for snacks.

2026-08-06 • via Nuitee
L
Lisa • family_with_children • us
8
Pros:

Mr. Rob checked us in and he was such a nice gentleman.
My family enjoyed the pool, hot tub and breakfast.

Cons:

The beds we had were very squeaky.

2026-07-15 • via Nuitee
K
Kenneth • solo_traveller • us
6
Pros:

The room and the pool

Cons:

There was no ice machine on the 2nd floor

2026-07-14 • via Nuitee
J
Jeane • solo_traveller • us
8
Pros:

Close by where we needed to go. Staff were nice. Pool was nice.

Cons:

Smelled very moist and stuffy in rooms. Wished bathroom was a little bigger and fans while your taking a shower.

2026-07-12 • via Nuitee
A
Amanda • solo_traveller • us
1
Pros:

Everything till

Cons:

U took. My room anf I was charged for e nights I need my money bsd or b I getting b g a c l aywer

2026-07-06 • via Nuitee
P
Philip • solo_traveller • us
10
2026-07-01 • via Nuitee
J
James • family_with_children • us
10
Highly recommend
Pros:

The rooms are very clean, the Internet was very fast. Great and friendly staff & the free breakfast was above average.

Cons:

Nothing to complain about.

2026-07-01 • via Nuitee
J
Jason • couple • us
10
Great breakfast.
Pros:

Customer service is great!

Cons:

Light bulbs missing in some lamps in room.

2026-06-30 • via Nuitee
J
Jason • family_with_children • us
10
Great stay.
Pros:

Employees customers service is amazing! Especially front night shift lady Angela.

Cons:

Light bulbs missing in some of the lamps in room and tv volume only turns up to 20.

2026-06-30 • via Nuitee
O
Olusola • couple • us
1
I will never stay here again. You shouldn’t either.
Pros:

Nothing

Cons:

Everything.

Rooms, staff, service, everything

2026-06-22 • via Nuitee
L
Linda • couple • us
9
Enjoy hot whirlpool 😎
Pros:

Not near too many places in this Location close the highway 70

Cons:

Hot breakfast - not good

2026-06-17 • via Nuitee
P
pat • couple • us
9
2026-06-17 • via Nuitee
S
Sean • extended_group • us
5
The area was very nice, but the room odor and small bath made our stay unpleasant
Pros:

We liked the location

Cons:

We did not like the room smell it smelled like a smoking room even though the hotel is smoke free. The bathroom is very uncomfortable and the room is outdated.

2026-06-15 • via Nuitee
L
Lynn • family_with_children • us
4
Cons:

Could have been a little cleaner

2026-06-13 • via Nuitee