Hyatt House Chicago Schaumburg

Hotels
•
Hyatt House
7.8 (498 reviews)
1251 American Lane , Roselle , US
+1 847-706-9007

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Amenities available
Cons:
Cleanliness issues
Room quality concerns
Value for money disputes

Categories

Cleanliness
6.44
Several mentions of dirty carpets and pool area, negatively impacting the cleanliness perception.
Service
8.91
Positive comments about friendly staff and helpful service throughout the stay.
Location
8.95
Convenient location close to shops and restaurants, appreciated by guests.
Room Quality
6.9
Mixed feedback; some found rooms small and outdated, which lowered sentiment.
Amenities
7.93
Amenities such as the pool and sauna were provided, but mixed reviews on functionality.
Value for Money
6.39
Concerns regarding charges and perceived value, especially against the rates paid.
Food and Beverage
7.94
Some positive feedback on breakfast offerings, but inconsistency noted.
Overall Experience
8.91
General sentiment indicates enjoyment despite some issues, leading to willingness to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 06:13

Property Description

Convenient Location near Woodfield Mall
Located just a short walk from Woodfield Mall, our Schaumburg hotel offers convenience and comfort.

Modern Amenities for a Relaxing Stay
Each studio at Hyatt House Chicago Schaumburg is equipped with a kitchenette, a 32-inch flat-screen TV, and complimentary WiFi.

Fitness and Dining Options for Every Guest
Guests can take advantage of the fitness center, indoor pool, sauna, and outdoor sport court. Start your day with a delicious hot breakfast buffet featuring a variety of options.

Book your stay at Hyatt House Chicago Schaumburg for a memorable and enjoyable experience.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Guests must be 21 years of age or older to check-in.

Please note pet fees vary by length of stay. Only dogs are allowed, the maximum weight must not exceed 75 lbs (34.02kg) and maximum 2 pets per room. Contact the property directly for more details.

Please be advised the property requires a USD 50 per night refundable deposit upon check-in. Contact hotel for details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: ORD

Location

Guest Reviews

7.8
Based on 498 reviews
Cleanliness: 6.44
Service: 8.91
Location: 8.95
Room Quality: 6.9
Amenities: 7.93
Value for Money: 6.39
Food and Beverage: 7.94
Overall Experience: 8.91
K
Kira • family_with_children • us
2
2026-10-25 • via Nuitee
S
Samantha • family_with_children • us
5
We unfortunately would not book again.
Pros:

Breakfast was great. Lobby was update and nice and cozy. Bar was aesthetic. Fitness center was well equipped and clean.

Cons:

The rooms and hallway were very dated and not worth the price at all. The sauna was old as well.

2026-10-12 • via Nuitee
J
Jose • family_with_children • us
4
Will mostly like stay at different chain of hotels after my first and only first impression of Hyatt
Pros:

Location

Cons:

Booked for a queen suite. I received a studio. The gentleman working was not able to accommodate me with a different room or an upgrade. Left me feeling confused and quite frankly upset because I reserved a queen suite. Not a studio. So everyone got their money buty family and I didn’t get our room.
Usually stay at home2suites many times and turns out there was one right in front! When I was booking to stay at a Hyatt company hotel I was excited, but now I left disappointed.

2026-10-12 • via Nuitee
B
Benito • couple • us
10
Donde celebrity mi cumpleaños
Pros:

Súper querido

Cons:

Llovió Domingo

2026-09-15 • via Nuitee
H
Hopkins • couple • us
5
2026-09-11 • via Nuitee
A
Al • family_with_children • us
4
Deceiving
Pros:

I liked the location

Cons:

The cleanliness of the room. Doors needed painting, stains on carpet. Some doors were rusted. The Add was deceiving, stating it was a sofa bed but in turn it was a sofa. Staff couldn’t give me answers to my questions or contact for management. Requested an early check in only to be told I had to wait after 4pm.

2026-09-11 • via Nuitee
L
Liz • couple • us
7
2026-09-05 • via Nuitee
T
Tieola • family_with_children • us
1
No one ever wants to walk into a hotel room and see anyone's underwear hanging from the sprinkler.
Pros:

Nothing went well except the location.

Cons:

I am writing to formally express my disappointment regarding my husband’s and my recent stay at your hotel. Unfortunately, we experienced several issues that significantly affected our stay.

When I entered our room, I discovered what appeared to be old, used underwear hanging over the sprinkler. I immediately reported this to the front desk, but the issue was not addressed. After returning from dinner, we had to make a second complaint and wait approximately 20 minutes before maintenance arrived and removed the garment. I found it very concerning that such an inappropriate and unsanitary issue was not addressed promptly after our initial report.

Later that evening, my husband and I went to the hotel bar to relax. There was no drink menu because the bar was having a "soft opening." I requested a Piña Colada, but the bartender offered to make a vodka-based drink instead. While serving the drink, a significant amount was spilled onto the floor, and I was concerned by the bartender's demeanor, which gave me the impression that she may have been under the influence of alcohol. The drink was also extremely unpleasant, and I only took one sip. Although we were not charged and were offered another drink, I was not comfortable accepting another one under the circumstances.

These experiences were extremely disappointing and fell far below the level of cleanliness, professionalism, and guest service I expected from Hyatt. They have unfortunately affected my willingness to stay at another Hyatt property.

I would appreciate a response from management regarding these incidents and how they will be addressed. I hope Hyatt will take this complaint seriously and use it as an opportunity to improve the guest experience.

2026-09-03 • via Nuitee
M
Margaret • family_with_children • us
9
2026-08-31 • via Nuitee
P
Prudence • couple • us
5
Our stay was fine with exception of the room being cleaned.
Pros:

Breakfast was very nice

Cons:

We stayed 4 nights and no one came to clean our room or change bed linens
I mentioned it to the front desk

2026-08-29 • via Nuitee
R
Robin • couple • us
1
2026-08-27 • via Nuitee
L
Lisa • family_with_children • it
1
To sum it up management was nice then they were rude The minute they saw my black son-in-law and his cousin.
Pros:

Area

Cons:

Manger and staff

2026-08-26 • via Nuitee
D
Discover404349 • Family
4
"Lipstick on a Pig"
Pros:

The Hyatt House Schaumburg looks like a pretty nice extended stay option from the outside and from the lobby — that is, until you get to the elevators. That's when you start to notice that's this is a perfect example of "lipstick on a pig."

Come work me on a journey. After waiting 45 minutes past check-in because your room was being "cleaned", you get to the elevators and push the button. Then you wait. And wait some more. The elevators themselves are SUPER slow and dirty and seem more appropriate in a sad office building than a Hyatt hotel.

Then, you get to your dimly lit floor, and you start second guessing your decision to stay here.

Once you arrive at your room, you realize why you got a "good" deal on your stay. That's because the rooms are more akin to those you would find in a shady motel. Think popcorn ceilings, stucco walls, florescent lights, non-functioning TVs, dirty showers, dusty everything, scratched -up EVERYTHING. Needless to say, this is not where you want to stay.

So you go downstairs and talk to the receptionist (who, luckily for the Hyatt House, are the saving grace because they were so nice), and detail why you want out and ask for at least a partial refund. Meanwhile, the hotel's overly bro-y GM is sitting in his office across the way, hearing all of this and not-so-much as lifting a finger to assist. Maybe this is a common occurrence and he just lets it all plays out now, or maybe he just doesn't care. Based on the condition of the hotel, I'd guess the latter.

Long story short, don't here fooled by the public facing spaces. The Hyatt House Schaumburg is not worth your time or money.

2026-08-16 • via Tripadvisor
R
Raphael • extended_group • pe
9
Pros:

breakfast good.

Cons:

all is ok

2026-08-12 • via Nuitee
J
Jennifer • family_with_children • us
10
2026-08-10 • via Nuitee
S
Sam • couple • us
2
We didn’t end up staying due to no other available rooms and it was gross and had bed bugs
Pros:

Breakfast area looked nice but we didn’t have any. Front desk staff was nice and and accommodating

Cons:

Room smelled of mildew and was dirty. Mattress was disgustingly stained

2026-08-05 • via Nuitee
N
Nadeem • solo_traveller • us
6
2026-08-02 • via Nuitee
D
Daydream746535 • NONE
2
Worst Hyatt experience ever.
Pros:

Worst Hyatt experience I've ever had. Two towels in thr room for 4 people. When I requested two more so we could shower befire leaving they said they were put if towels. Trash cans were all overflowing. Room was dirty upon arrival and had visible water damage. Pool area also had zero towels and workout equipment looked like it had never been cleaned. Wouldn't stay here again if it was free.

2026-07-23 • via Tripadvisor
A
AbhijeetG203 • NONE
2
No No
Pros:

dirty carpets, white lights in the room . everything else was fine. good location. different smell the corridor. enough parking

2026-07-16 • via Tripadvisor
J
juliarG6215KU • NONE
6
Chicago Trip June 2026
Pros:

Room were very nice and the bed was comfortable to sleep on. We didn’t anticipate having a handicapped room. The bathroom was made for handicapped access and that made it hard for me to walk on the floor with it being wet from the water. We weren’t given clean towels wash clothes on a daily basis. The trash wasn’t emptied until we checked out on June 29th. The bathroom had no ventilation so when you took a shower the mirror fogged up.

2026-07-01 • via Tripadvisor