Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1862 reviews)
Lope de Vega, 49 , Madrid , es

listing image 1
Show all photos
Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 16 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 31.50 per day.

Location

Guest Reviews

8.4
Based on 1862 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
M
Mariarosa • couple • it
10
Approvato!
Pros:

Hotel davvero ottimo sia come posizione sia come struttura. Personale gentile e pronto a soddisfare ogni esigenza

Cons:

Se proprio dovessi suggerire qualcosa, suggerirei di ampliare la scelta della colazione

2026-05-09 • via Nuitee
M
Mario • couple • pt
8
Pros:

Die Lage ist perfekt und es gab auch einen Parkplatz

Cons:

Die Abwicklung einer Fundsache war äußerst schlecht und nicht kulant

2026-05-07 • via Nuitee
M
MERCEDES • family_with_children • es
9
Pros:

Ubicación, limpieza

Cons:

Que faltó gel en la ducha. Bote vacio

2026-05-07 • via Nuitee
J
JESUS • extended_group • es
9
2026-05-07 • via Nuitee
J
jacques • extended_group • fr
9
Idéal emplacement
Pros:

Emplacements
Propreté
Personnel

2026-05-06 • via Nuitee
L
Lidia • solo_traveller • es
8
Pros:

Ubicación

2026-05-05 • via Nuitee
J
José Manuel • family_with_children • es
7
2026-05-05 • via Nuitee
H
Helga Hrönn • solo_traveller • is
7
Fin
Pros:

Flest allt

Cons:

Var mikil læti herbergið illa hljóðeinagrað.

2026-05-05 • via Nuitee
B
Boris • solo_traveller • es
5
Si no te queda más remedio...
Pros:

Sólo la ubicación

Cons:

Tres personas, una noche, una habitación y 300 euros sin desayuno. Entiendo que la ubicación y tal y cuál pero... 300 euros e instalaciones de hostal prácticamente.
45 euros de parking. Cómo nos timan en las grandes ciudades turísticas

2026-05-04 • via Nuitee
D
Domenico • extended_group • it
8
Pros:

Posizione, pulizia, letti confortevoli.

Cons:

Poltrona letto per terzo posto scomoda.

2026-05-04 • via Nuitee
M
Marta • extended_group • es
9
2026-05-02 • via Nuitee
L
Lola • couple • es
8
2026-04-30 • via Nuitee
L
Larry • couple • us
9
2026-04-28 • via Nuitee
A
Ana • family_with_children • es
6
2026-04-26 • via Nuitee
A
Anna • solo_traveller • hu
8
Clean, comfortable, well-located.
Pros:

Excellent location- very close to the most important museums and the Botanical Garden. Clean, polite staff- they arranged what I asked.

Cons:

I had no problem.

2026-04-24 • via Nuitee
H
Howard • solo_traveller • gb
7
Ibis dressed up as a Mercure
Pros:

The staff, especially Ainhoa on reception who went beyond the call of duty to be helpful.
The room was comfortable and the location was great

Cons:

No restaurant or proper bar and very limited shared public space. It was a basic Ibis masquerading as a Mercure. It was not value for money either.

2026-04-22 • via Nuitee
I
Ilona • solo_traveller • hu
9
Pros:

Remek helyen van, a fontos látnivalók pár perc sétára vannak, kellemes környezet, kényelmes szoba, kedves személyzet

2026-04-20 • via Nuitee
C
Christoffel Andreas • couple • za
8
2026-04-20 • via Nuitee
M
MME LE • family_with_children • fr
10
Très très agréable.
Pros:

Personnel aimable, calme, petits déjeuners délicieux.

2026-04-18 • via Nuitee
燕华 • solo_traveller • cn
9
2026-04-17 • via Nuitee