Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1850 reviews)
Lope de Vega, 49 , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 16 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 31.50 per day.

Location

Guest Reviews

8.4
Based on 1850 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
M
MME LE • family_with_children • fr
10
Très très agréable.
Pros:

Personnel aimable, calme, petits déjeuners délicieux.

2026-04-18 • via Nuitee
燕华 • solo_traveller • cn
9
2026-04-17 • via Nuitee
P
Philip • family_with_children • gb
10
Really enjoyed our stay in a marvellous city.
Pros:

A really good location for a visit to Madrid. Good bars and restaurants within 5 mins walking distance. Room nice and clean.
Bed very comfy and breakfast really good. We thought the staff were very friendly and very helpful regarding where to visit etc.

2026-04-15 • via Nuitee
M
Mirela • family_with_children • ro
9
2026-04-15 • via Nuitee
C
Cornelia Doboș • family_with_children • ro
8
Locație bună
Pros:

Locația, cea mai buna, raportat la ce vroiam noi sa vedem

Cons:

Extrem de scump, camere foarte mici. Noi am primit una cu vedere la curtea interioara, înconjurată de ziduri înalte, fara lumină.

2026-04-08 • via Nuitee
H
Helga • family_with_children • at
10
Pros:

Die Lage und das Frühstück

Cons:

Größe der Zimmer

2026-04-07 • via Nuitee
D
Diego M. • extended_group • co
9
Its always good to back a place where you stay was warm
Pros:

Location and staff breakfast has a good variate

Cons:

The towels

2026-04-06 • via Nuitee
K
Kosta • solo_traveller • rs
8
2026-04-04 • via Nuitee
D
Denis • family_with_children • fr
8
2026-04-03 • via Nuitee
M
Mauricio • solo_traveller • ae
8
2026-04-02 • via Nuitee
P
Philippe • extended_group • fr
9
TRES AGREABLE
Pros:

PETIT DEJEUNER

Cons:

LES COUSSINS TROP MOUS DONNE TRES MAL A LA NUQUE IL FAUDRAIT METTRE DES COUSSINS A MEMOIRE DE FORME.
JE PENSE QUE VU LE STANDING DE L'HOTEL, UN BON COUP DE RAFRAICHISSEMENT DES CHAMBRES EN PARTICULIER DU MOBILIER NE SERAIT PAS UN LUXE. POUR MOI CE N'EST PAS UN 4 ETOILE, MAIS UN TROIS ETOILES, DE PLUS UN 4 ETOILES LES TOILETTES SONT SEPARES DE LA SALLE DE BAIN.

2026-04-01 • via Nuitee
O
Osman • family_with_children • tr
10
2026-03-30 • via Nuitee
B
BELTRAN NOLLA • family_with_children • es
10
2026-03-30 • via Nuitee
J
Juan Carlos • family_with_children • es
8
2026-03-30 • via Nuitee
J
José Manuel • family_with_children • es
7
Pros:

Buen trato, muy simpáticos y buena calidad-precio.

2026-03-29 • via Nuitee
L
Lucila M. • couple • br
9
Very good
Pros:

Everything

2026-03-29 • via Nuitee
J
julie • couple • us
10
2026-03-25 • via Nuitee
F
fabrice • family_with_children • fr
8
Pros:

L emplacement est parfait. Le calme. Et le personnel est très sympa.

Cons:

Il manque une bouteille d eau par jour. Chambre un peu petite. Et decos un peu rétro.

2026-03-22 • via Nuitee
A
Alice • solo_traveller • us
10
2026-03-20 • via Nuitee
W
walid • solo_traveller • jo
7
2026-03-20 • via Nuitee