Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1931 reviews)
Lope de Vega, 49 , Madrid , es
+34 913 60 00 11

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.4
Based on 1931 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
D
DALI • family_with_children • fr
10
Parfait
Pros:

Excellent établissement, équipe très professionnelle que ce soit équipe de jour et de nuit. Très belle expérience . Nous y retournerons.

2026-08-07 • via Nuitee
V
Vitalii Svistunov • solo_traveller • ua
8
Pros:

Bien

Cons:

Bien

2026-08-07 • via Nuitee
C
ciuperca • solo_traveller • ro
10
2026-08-07 • via Nuitee
A
Ana Cristina • couple • es
9
Muy agradable
2026-08-07 • via Nuitee
M
María Jesús • solo_traveller • es
6
Un poco decepcionada.
Pros:

Está muy bien situado y el personal amable, aunque llegamos antes de tiempo y nos dijo la chica de recepción que me llamaría por tlf cuando estuviera la habitación lista, y jamás lo hizo.

Cons:

Los muebles de la habitación estaban todos desconchados la madera. La verdad que daba mala impresión.

2026-08-03 • via Nuitee
D
Deborah • solo_traveller • us
8
Pros:

Good location and comfortable beds. Rooms are a good size.

Cons:

The walls are thin, you can hear everyone pass by.

2026-08-03 • via Nuitee
A
André • extended_group • br
8
Muito bom!!!
Pros:

Tudo ótimo

Cons:

Nada para reclamar

2026-08-02 • via Nuitee
C
Catalina • family_with_children • co
8
2026-08-02 • via Nuitee
A
Adventurer627736 • Family • Sao Paulo, State of Sao Paulo
8
A hidden gem in Madrid
Pros:

A hidden gem in Madrid, very close to the Prado Museum, featuring helpful service and great rooms—especially for families. They recognized and honored my ALL - Accor Live Limitless loyalty status, upgrading me to a stunning rooftop room with a beautiful view of the city. While the breakfast options were somewhat limited, it certainly doesn't take away from the overall excellence of the hotel and its staff.

2026-07-26 • via Tripadvisor
C
Claudio • couple • br
10
2026-07-25 • via Nuitee
A
Alberto • extended_group • mx
9
Confortable y cómoda
Pros:

Es un hotel muy bien ubicado; puedes ir a pie a una gran cantdad de lugares, como museos, restaurantes y tiendas; el barrio de las letras es bonito y con una gran oferta culinaria; el cuarto es confortable y la cama cómodda; el personal es amble y el aire acondicionado funciona muy bien.

Cons:

Quizá por el precio que pagué se podría tener el desayuno incluído.

2026-07-24 • via Nuitee
P
Paulo • family_with_children • mz
9
Agradável
2026-07-22 • via Nuitee
X
Xuemei • extended_group • cn
7
2026-07-21 • via Nuitee
A
Astrid • family_with_children • it
9
Hotel molto centrale e comodo per il museo del Prado.
Pros:

Posizione centrale, molto comodo per il museo del Prado. Stanza pulita.

Cons:

Camera un po’ piccola

2026-07-20 • via Nuitee
A
Azadeh • solo_traveller • no
8
2026-07-19 • via Nuitee
A
Anna Paula • extended_group • br
5
2026-07-18 • via Nuitee
H
helena cristina • solo_traveller • br
10
2026-07-18 • via Nuitee
N
Nuno • family_with_children • pt
8
Central e agradável.
Pros:

A localização excelente, a existência de aparcamento para a viatura, o upgrade de quarto oferecido. O pequeno almoço é bem composto. Único reparo - O sumo de Laranja deveria ser natural.

Cons:

Alguns materiais decorativos necessitam de ser substituídos pelos anos de utilização.

2026-07-15 • via Nuitee
J
JULIO • family_with_children • es
9
Pros:

TRATO / ATENCION DEL PERSONAL

Cons:

SERVICIO DE HABITACIONES

2026-07-14 • via Nuitee
P
PILAR • couple • es
10
Excelente. Perfecto visitas culturales
Pros:

Ubicación

Cons:

.

2026-07-14 • via Nuitee