Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1954 reviews)
Lope de Vega, 49 , Madrid , ES
+34 913 60 00 11

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Business center
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.4
Based on 1954 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
A
Alexander • couple • us
8
2026-10-13 • via Nuitee
L
Luis • family_with_children • es
9
2026-10-13 • via Nuitee
F
Fatima • solo_traveller • ae
8
Good location, good stay but didn’t impress for some aspects
Pros:

The service was good the location was excellent

Cons:

The cleanness of the bathrooms during the stay
The high prices during this time

2026-10-12 • via Nuitee
A
Angel • family_with_children • gt
10
Pros:

Room was clean and comfortable. Location was great, easy to move around the city. Breakfast was excellent, totally worth it.

2026-10-12 • via Nuitee
J
Jessica • family_with_children • us
1
Room was terrible and hotel does not represent its cost and 4 stars
Pros:

Location and service

Cons:

The facilities dont correspond to a 4 stars hotel. The cost of the hotel does not represent the quality of the hotel. Overvalue completely

2026-10-11 • via Nuitee
P
Patricia • solo_traveller • ar
9
Pros:

Me gustó la ubicación

Cons:

Nafa

2026-10-07 • via Nuitee
Y
Yolanda • solo_traveller • es
9
Hotel cómodo y agradable
Pros:

La habitación y el baño eran espaciosos. Olía muy bien y estaba muy limpio. El desayuno, muy variado

2026-10-07 • via Nuitee
Q
Quentin • couple • fr
10
Pros:

- Hôtel très bien situé, à proximité directe des principaux points d'intérêt de Madrid et de la gare d'Atocha
- Chambre très propre et literie extrêmement confortable
- Personnel charmant

2026-09-18 • via Nuitee
M
Maria • extended_group • pe
9
Hotel muy confortable con buen desayuno y bien ubicado
Pros:

Personal muy atento
Instalación super agradable
Te reciben con agua frutada
Delicioso desayuno
buena atención de comida a dormitorio
Habitación comfortable
Excelente ubicación

2026-09-18 • via Nuitee
C
Cardenal • family_with_children • es
8
2026-09-17 • via Nuitee
H
Haytham • couple • il
10
ארבעה כוכבים עונד בצפיות
Pros:

מיקום מעולה סוויטה גדולה נקי ומסודר

Cons:

כלום

2026-09-16 • via Nuitee
L
Lucy • solo_traveller • gb
9
Good hotel which I would definitely recommend
Pros:

The location of the hotel is very good. It was useful for me as it is near the main train station and I had an early train. The room was very comfortable and quiet with good air conditioning. The bathroom products were particularly good. I didn't eat breakfast as I was leaving early. The staff were friendly and helpful.

2026-09-16 • via Nuitee
H
Haytham • solo_traveller • il
10
מומלץ
Pros:

מלון מצויין מיקום ונקיון

Cons:

כלום

2026-09-16 • via Nuitee
H
Hussein • solo_traveller • ve
8
2026-09-14 • via Nuitee
R
Royo González • solo_traveller • es
8
2026-09-13 • via Nuitee
A
ALBERTO • solo_traveller • es
8
2026-09-09 • via Nuitee
P
Patricia • couple • es
9
Buena
Pros:

Si

Cons:

Todo ok

2026-09-09 • via Nuitee
S
SERGIO • couple • us
9
Fantastic and amazing stay in this property.
Pros:

Awesome location, very easy to go everywhere and very close to restaurants and trasportation. Room could be bigger. Delicious breakfast.

Cons:

I don't have any comments. Everything is perfect.

2026-09-08 • via Nuitee
G
Gabriel • extended_group • br
10
2026-09-07 • via Nuitee
V
Valentina • couple • it
8
2026-09-03 • via Nuitee