Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1812 reviews)
Lope de Vega, 49 , Madrid , es

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Facilities for disabled guests
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 16 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 31.50 per day.

Location

Guest Reviews

8.4
Based on 1812 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
A
Amaia • couple • es
9
Agradable
Pros:

Ha sido todo positivo

Cons:

Que las comunicaciones desde la central de la cadena fueran únicamente en Ingles. Que mínimo que dirigirse en el idioma del país al que se dirigen

2026-03-13 • via Nuitee
M
Maria • family_with_children • es
10
Una habitación con vistas al Prado
Pros:

Localización inmejorable, literalmente enfrente del Museo del Prado (se veía desde nuestro balcón), y a 10 minutos andando de Atocha. Personal atento, detallista y hospitalario sin agobiar en exceso, perfectos. Repetiremos.

Cons:

Nada, todo nos encantó.

2026-03-09 • via Nuitee
M
Maria Sagrario • family_with_children • es
9
2026-03-08 • via Nuitee
A
Ana • solo_traveller • fr
9
2026-03-08 • via Nuitee
R
Rusudan • family_with_children • ge
10
Pros:

Staff very kind and the hotel in all exceptional.

Cons:

Nothing

2026-03-05 • via Nuitee
D
Dina Anisimova • family_with_children • lv
10
Хороший отель.
Pros:

Отличное расположение. Напротив музея Прадо. Тихо, не смотря, что центр. Все очень хорошо.

Cons:

Стеклянная дверь в туалет.

2026-03-04 • via Nuitee
A
Anita • solo_traveller • hr
9
Nice 4 star hotel, kind staff, professional. It was comfy and convenient.
Pros:

Location and the staff kindness!

Cons:

The thin walls, I could hear everything from the room next door.

2026-03-03 • via Nuitee
N
Naomi • solo_traveller • gb
7
Pros:

Service

Cons:

No shampoo, no iron, acoustics bad you could hear the neighbouring room

2026-03-02 • via Nuitee
I
Igor • solo_traveller • br
10
Já fiquei em hoteis mais confortaveis, mas esse é o melhor porque a localização é perfeita
Pros:

Localização

Cons:

Gostei de tudo

2026-03-02 • via Nuitee
G
Gabriel • couple • es
8
2026-02-28 • via Nuitee
D
David • family_with_children • gb
9
Pros:

Quietly efficient. Professional standard throughout.
Excellent breakfast using quality

2026-02-27 • via Nuitee
G
Guillermo • solo_traveller • es
7
2026-02-23 • via Nuitee
G
gzsigi • Business • Budapest, Central Hungary
8
Stay for 5 nights
Pros:

I stayed 5 nights in the hotel, which provided a good Mercure standard.

The hotel is close to the city center next to the Prado Museum, walking distance from the Plaza Mayor.

The room was cosy and clean, it had a small terrace.
The breakfast was fresh and had a big variety included churros. :)

The staff was kind and helpful.

2026-02-17 • via Tripadvisor
T
Tao • family_with_children • cn
10
2026-02-13 • via Nuitee
A
Alvaro • couple • es
7
2026-02-11 • via Nuitee
L
LOPES DA SILVA • extended_group • br
7
Regular .
Pros:

Atendimento dos funcionarios. Excelente.

Cons:

Tamanho dos quartos . Pequenos e camas ruins . Moveis mal conservados

2026-02-11 • via Nuitee
T
Todd • couple • es
8
2026-02-11 • via Nuitee
D
Dario Martin • solo_traveller • ar
8
2026-02-10 • via Nuitee
M
markcU9576YS • Couples • Sydney, New South Wales
10
Good Stay
Pros:

Located not far from the city centre and also many attractions such as the Museo National del Prado, and very close to Madrid-Puerta de Atocha train station. This hotel is located very close to many restaurants and shopping venues. The rooms are spacious and our room had a fridge and a safe, also a coffee maker and kettle. The WiFi was quite good. The hotel staff were very friendly and really helped us on arrival. Reasonably priced rooms and a great stay.

2026-02-06 • via Tripadvisor
R
Raquel • family_with_children • es
9
2026-01-31 • via Nuitee