Mercure Madrid Centro

Hotels
•
Mercure
8.4 (1886 reviews)
Lope de Vega, 49 , Madrid , es

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Children allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Basic room quality
Value for money concerns

Categories

Cleanliness
8.15
The hotel is reported as clean, but there are concerns about room quality and lighting.
Service
8.65
Service levels reported as average; some guests noted slow responses, but staff were generally friendly.
Location
9.65
The location is highlighted as a strong point, great access to major attractions.
Room Quality
7.65
Guests noted that rooms were basic, some discomfort with poor furnishings and lighting.
Amenities
8.65
Amenities mentioned such as parking and breakfast were found lacking in quality relative to expectations.
Value for Money
8.15
Guests found the prices too high compared to the offerings; value for money is questionable.
Food and Beverage
7.65
Breakfast options were criticized for poor quality; does not meet expectations for a 4-star rate.
Overall Experience
8.65
Generally a mixed experience with positives centered around location but many complaints about quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:43

Property Description

Prime Location Opposite Prado Museum
Mercure Madrid Centro is the perfect blend of style and convenience. Situated just across from the renowned Prado Museum, our air-conditioned rooms offer free WiFi and satellite TV for a comfortable stay.

Exploration Made Easy
Immerse yourself in art at the Thyssen-Bornemisza Gallery, a mere 300 meters away. With Atocha Train Station a short 10-minute walk and Antón Martín Metro Station close by, discovering Madrid is a breeze.

Comfort and Convenience
Experience the tranquility and warmth of our hotel, where each room is thoughtfully themed on Spanish history. Indulge in a delicious buffet breakfast until 11:30 and utilize our meeting room for any gatherings.

Book your stay at Mercure Madrid Centro now for a memorable experience in the heart of the vibrant Spanish capital.

Important information:

When booking for more than 5 people, different policies and additional supplements may apply.

Please note that Mercure Madrid Centro will send a link to process a secure online prepayment.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People 12 years old and over stay for € 16 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 31.50 per day.

Location

Guest Reviews

8.4
Based on 1886 reviews
Cleanliness: 8.15
Service: 8.65
Location: 9.65
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 7.65
Overall Experience: 8.65
J
JMGeneva • Friends getaway • Geneva
4
Very overpriced and below expectations
Pros:

Among the positive points one should note the convenient and calm location, comfortable bedding as well as a nice front desk welcome. Unfortunately that doesn’t make up for the very grossly overpriced simple and quite small rooms which, although reasonably comfortable are miles from a 4 stars standing. The breakfast is decent and so is the wifi. For the rest this hotel has basically no amenities, even the lobby is minimal. On top of this our friends forgot two packs of ham in their fridge when leaving and called immediately to let the hotel know but mysteriously only one was found…, and this didn’t seem to bother anyone. Strange sense of service.

2026-06-03 • via Tripadvisor
V
Vanda • couple • br
8
Boa estadia
Pros:

Localização

Cons:

Tamanho do quarto…. Muito apertado

2026-06-01 • via Nuitee
M
Marco • family_with_children • pt
10
2026-06-01 • via Nuitee
Álvaro • family_with_children • cl
10
Excelente experiencia!
Pros:

Todo

2026-06-01 • via Nuitee
J
Julian • family_with_children • es
9
2026-06-01 • via Nuitee
B
Bill • solo_traveller • us
10
Pros:

Location. Ease to come and go

2026-05-28 • via Nuitee
F
Federico • solo_traveller • cl
7
Buena opción
Pros:

Buena opción. excelente ubicación. Buena atención del personal. buen desayuno

Cons:

Habitaciones algo antiguas.

2026-05-27 • via Nuitee
A
ARNALDO • couple • cl
8
2026-05-25 • via Nuitee
H
Hugo • solo_traveller • br
9
Pros:

Ótimo café da manhã, produtos frescos e regionais. Cama limpa, ótimo chuveiro

2026-05-24 • via Nuitee
O
ORTIZ PEÑA • couple • es
10
Alojamiento céntrico y muy cómodo y moderno
Pros:

Muy céntrico y limpio

2026-05-18 • via Nuitee
R
RIKU • solo_traveller • jp
8
リーズナブル
Pros:

ロビーのお水サービス

Cons:

ロビーのコーヒーが有料

2026-05-14 • via Nuitee
R
roberta • family_with_children • br
7
2026-05-14 • via Nuitee
M
MARIA EUGENIA • family_with_children • es
8
2026-05-13 • via Nuitee
M
María • family_with_children • es
9
2026-05-11 • via Nuitee
M
Mariarosa • couple • it
10
Approvato!
Pros:

Hotel davvero ottimo sia come posizione sia come struttura. Personale gentile e pronto a soddisfare ogni esigenza

Cons:

Se proprio dovessi suggerire qualcosa, suggerirei di ampliare la scelta della colazione

2026-05-09 • via Nuitee
M
Mario • couple • pt
8
Pros:

Die Lage ist perfekt und es gab auch einen Parkplatz

Cons:

Die Abwicklung einer Fundsache war äußerst schlecht und nicht kulant

2026-05-07 • via Nuitee
M
MERCEDES • family_with_children • es
9
Pros:

Ubicación, limpieza

Cons:

Que faltó gel en la ducha. Bote vacio

2026-05-07 • via Nuitee
J
JESUS • extended_group • es
9
2026-05-07 • via Nuitee
J
jacques • extended_group • fr
9
Idéal emplacement
Pros:

Emplacements
Propreté
Personnel

2026-05-06 • via Nuitee
L
Lidia • solo_traveller • es
8
Pros:

Ubicación

2026-05-05 • via Nuitee