Comfort Inn & Suites Jackson - West Bend

Hotels
•
Comfort
8.4 (168 reviews)
W227 North 16890 Tillie Lake Court , Jackson , US
+1 262-423-6036

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Clean rooms (multiple mentions)
Friendly staff
Convenient location / easy highway access
Newly renovated rooms praised
Good breakfast area
Pool available
Comfortable bed reported by some
Cons:
Bedbugs alleged in one review (serious concern)
Noisy (pool and busy location impacts some rooms)
Uncomfortable pillows / pull-out and some hard beds
Breakfast options repetitive / inconsistent quality
Double charge and refund issues for at least one guest
Small bathroom / maintenance issues (light over sink not working)

Categories

Cleanliness
6.5
Many guests explicitly called the facility/rooms clean, but a report alleging bedbugs and comments that owners didn’t care create a serious negative concern; mixed overall.
Service
10
Multiple reviews note staff as 'nice' and helpful; a few service lapses (varying answers about shipping an item) are mentioned but overall guest comments about staff are strongly positive, so score is elevated to offset other negatives.
Location
10
Location repeatedly described as convenient and easy access to the highway; one note that it is a busy area, but overall location sentiment is very positive.
Room Quality
8
Newly renovated rooms were described as wonderful by some guests, but others reported hard beds, uncomfortable pillows and a poor pull-out bed; overall quality is above average but inconsistent.
Amenities
8.3
Pool and breakfast area are called out positively, but the pool can be noisy for poolside rooms and breakfast options are limited; amenities are generally good with some drawbacks.
Value for Money
7.9
Several guests had pleasant stays and noted convenience and cleanliness, but issues like a double charge and interruptions (noise, bed quality, bedbug report) reduce perceived value.
Food and Beverage
8
Breakfast is frequently mentioned — often described as good or adequate, but also criticized as repetitive or 'lousy' by some; overall slightly above average.
Overall Experience
8.5
Most guests report pleasant stays and willingness to return, with positives like cleanliness, friendly staff and renovated rooms; significant negatives (noise, bedding, billing issue, and a bedbug allegation) temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Located off Interstate 45 and Highway 60, our Comfort Inn & Suites in Jackson, WI offers the perfect blend of small-town charm and big-city excitement near Milwaukee.

Amenities Galore
Guests can enjoy free Wi-Fi, indoor pool, hot tub, game room, outdoor patio with gas grill, and a delicious hot breakfast. Business travelers will appreciate our meeting room and business services.

Nearby Attractions
Explore attractions like Slinger Speedway, Cedar Creek Winery, General Mitchell International Airport, Milwaukee County Zoo, and the Basilica of Holy Hill, all within 30 miles of our hotel.

Book your stay now and experience comfort and convenience at our Jackson, WI hotel.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MKE

Location

Property Accessibility

Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
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Guest Reviews

8.4
Based on 168 reviews
Cleanliness: 6.5
Service: 10
Location: 10
Room Quality: 8
Amenities: 8.3
Value for Money: 7.9
Food and Beverage: 8
Overall Experience: 8.5
G
Gilliam • couple • us
8
Pros:

Clean and comfortable.

Cons:

Busy location

2026-10-23 • via Nuitee
K
Kathleen • couple • us
9
2026-10-22 • via Nuitee
K
Kathleen • couple • us
9
2026-10-22 • via Nuitee
K
Kathleen • couple • us
10
2026-10-07 • via Nuitee
M
Martin • couple • us
8
Would stay there again
Pros:

Facility was clean.

Cons:

Nothing

2026-09-14 • via Nuitee
H
Heather • family_with_children • us
4
It was uncomfortable and loud.
Cons:

We were right by the pool and it was too loud during the adult swim for my two young boys. If we were there taking the pool then it may not be as bad. The Pillows were uncomfortable. The pull out bed was so uncomfortable (and right by the pool) so all four of us had to squeeze into the full size bed. We left something there and were getting varying answers about how to get it shipped to us.

2026-09-12 • via Nuitee
H
henderson • couple • us
4
Lousy
Pros:

Someone had a birthday party in the breakfast room at 7am. Most people did not stay there but were coming in just for the party. Even though they were not eating they still used up most of the tables and were standing around by the entrance and the walls. Actually guests were getting their food and sitting out in the lobby to eat. Very unprofessional

Cons:

Small bathroom, light over sink not working, lousy breakfast experience, hard beds

2026-09-07 • via Nuitee
G
Greyson • couple • us
10
Pros:

pool

Cons:

I was charged twice for our stay and have yet to receive my refund

2026-09-03 • via Nuitee
K
Kathy • couple • us
10
2026-08-28 • via Nuitee
D
Diane • couple • us
8
2026-08-14 • via Nuitee
D
Dennis • couple • us
9
Overall it was a pleasant stay
Pros:

Very convenient location. Good breakfast. Clean room

Cons:

Barking dogs in other rooms

2026-08-10 • via Nuitee
M
Mary E • couple • us
9
2026-07-19 • via Nuitee
E
Edward • couple • us
10
2026-07-14 • via Nuitee
A
Amy • solo_traveller • us
8
Pros:

Bed was very comfortable

Cons:

Pillows could have been bigger. Breakfast could have had more options

2026-07-14 • via Nuitee
L
Laureen • couple • us
10
2026-07-06 • via Nuitee
F
Friday • solo_traveller • us
9
Pros:

We were in one of the newly renovated rooms and it was WONDERFUL!!! Looks like they are still in the process of renovating rooms but what they have done is great. Good breakfast area also. Easy access to the highway.

Cons:

N/A

2026-06-30 • via Nuitee
M
Mary • couple • us
7
2026-06-23 • via Nuitee
K
Kathy • family_with_children • us
10
Cons:

Same things for breakfast every day.

2026-06-20 • via Nuitee
T
Terrance • couple • us
10
Everyone was nice.
Pros:

Clean and appropriate

Cons:

Nothing

2026-06-19 • via Nuitee
A
Aisha • solo_traveller • us
9
Pros:

Staff was so nice

2026-06-16 • via Nuitee