Kensington Gardens Hotel

Hotels
8.2 (2272 reviews)
9 Kensington Gardens Square , London , gb

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Facilities

Non-smoking rooms
Family rooms
Luggage storage
Express check-in/check-out
Fax/photocopying
Non-smoking throughout
Staff adhere to local safety protocols
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Small rooms
Unclean pillows

Categories

Cleanliness
7.7
Some reviews mentioned unclean pillows and hair, affecting cleanliness perception.
Service
9.2
Staff received positive feedback for being welcoming, polite, and helpful.
Location
9.2
Multiple mentions of great location, close to transport and restaurants.
Room Quality
7.7
Rooms noted as small and basic, with issues like firm mattresses.
Amenities
7.2
Basic amenities without luxury features. Check-in process complicated.
Value for Money
7.2
Concerns over pricing for room size and lack of lift suggest limited value.
Food and Beverage
8.7
Positive feedback on breakfast options and cleanliness of dining area.
Overall Experience
8.7
Generally positive experience with notable location and service, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 03:01

Property Description

Prime Location in London
Located in the heart of Westminster Borough, Kensington Gardens Hotel offers stunning city views and convenient access to iconic landmarks like Paddington Station, The Serpentine, and Royal Albert Hall.

Comfortable and Well-Equipped Rooms
Experience comfort and convenience in our rooms featuring modern amenities such as a flat-screen TV, free WiFi, and a private bathroom. Relax in style with plush bed linen and towels provided during your stay.

Near Major Attractions
Explore London effortlessly with key attractions like Portobello Road Market, Lord's Cricket Ground, and Olympia Exhibition Centre just a short distance away. The city centre is also within easy reach, making it the ideal choice for travelers.

Book now for an unforgettable stay at Kensington Gardens Hotel.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children are not allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 2272 reviews
Cleanliness: 7.7
Service: 9.2
Location: 9.2
Room Quality: 7.7
Amenities: 7.2
Value for Money: 7.2
Food and Beverage: 8.7
Overall Experience: 8.7
A
Aika • couple • nl
7
ロンドンの物価は高いなぁ。
Pros:

ロケーション
近くに美味しい惣菜屋さんがあった。地下鉄の駅も近い。ハイドパークでジョギングできました。

Cons:

エレベーターがない。冷蔵庫がない。最上階の部屋はスーツケースを持って上り下りするのが大変です。

2026-06-12 • via Nuitee
M
Marta • couple • us
9
Convenient value
Pros:

What a great safe and convenient location for such a value. Everything was clean, decent size, quiet. Seemed like a recent renovation of the bathroom, so pretty nice. Very hands-off staff interaction here because you check in a few doors down at the Phoenix Hotel.

Cons:

Not the most comfortable bed or pillows. Could be worse.

2026-06-12 • via Nuitee
M
Martinez • solo_traveller • fr
8
Pros:

Propre et confortable. Emplacement calme. À moins de dix minutes d'une station de métro.

Cons:

Le personnel d'accueil était très peu aimable.

2026-06-11 • via Nuitee
D
Daniela • solo_traveller • it
9
2026-06-11 • via Nuitee
J
Jort • solo_traveller • nl
10
2026-06-08 • via Nuitee
E
Estelle • extended_group • fr
8
Très bien pour un week end
Pros:

Localisation de l hôtel, chambre confortable pour 3, check in et check out facile, personnel, dépose valise, propreté.

Cons:

Matelas un peu dur pour nous

2026-06-08 • via Nuitee
S
Simone • couple • it
8
Struttura perfetta per un weekend lungo a Londra
Pros:

Pulizia e posizione

2026-06-08 • via Nuitee
S
simona • solo_traveller • it
8
2026-06-07 • via Nuitee
A
Alberto • couple • es
8
Muy correcto para un 2 estrellas
Pros:

Dónde está situado y la relación calidad precio es bastante buena

Cons:

la cama algo pequeña...

2026-06-07 • via Nuitee
A
Andrea • solo_traveller • gb
7
Pros:

The location was perfect and it was beautifully clean.

Cons:

I wasn't sure why we booked The Kensington Gardens Hotel but stayed in Phoenix. It wasn't most welcoming - a smile and hello would help.

2026-06-07 • via Nuitee
A
Ana • solo_traveller • pt
7
Boa qualidade relação-preço
Pros:

Zona tranquila, próximo de transportes (várias opções), muito comércio à volta. Quarto pequeno, mas limpo, com WC privado, com o essencial.

Cons:

Muitas escadas. Ficámos no último piso (sem elevador) e é realmente cansativo depois de um dia a andar kms pela cidade.

2026-06-06 • via Nuitee
G
Gemma • couple • nz
7
Not recommended in hot weather
Pros:

Great central location, short walk to Queensway or Bayswater stations. Close to M&S. Check-in is at the Phoenix Hotel nearby (which has aircon in the reception). We were able to store our luggage after checkout which was very helpful.

Cons:

It was 30°C on the day we arrived and the room had no aircon and the window was restricted to less than 30cm. A desk fan was provided but this was woefully insufficient and even when the temperature dropped to 20°C outside, the room temperature did not decrease. The bathroom was compact and the automatic fan seemed to make the bathroom even hotter.

2026-06-01 • via Nuitee
C
Cynthia • couple • be
9
Ideale uitvalsbasis, nette kamer, top
Pros:

Fijne buurt. Dicht bij de metro. Lekkere eetgelegenheden.

Cons:

Warm op de kamer, maar ventilator ter beschikking.

2026-05-31 • via Nuitee
M
Miguel • solo_traveller • pt
10
Amazing hotel, amazing location!
Pros:

Very kind staff, clean and spacious room, and AMAZING location. Will return.

Cons:

Nothing we didn't like!

2026-05-30 • via Nuitee
J
Joan • couple • gb
10
Helpful staff, quiet location 5 minutes walk from the Underground. A clean,comfortable room and a good value breakfast.
Pros:

The location

Cons:

N/A

2026-05-30 • via Nuitee
P
PHILIPPE • solo_traveller • fr
9
Très bien.
Pros:

C'est un hôtel que je connais, ainsi que le Phoenix. Prestations tout à fait correctes. Mieux que beaucoup d'hôtels similaire du quartier.

2026-05-28 • via Nuitee
V
Vilja • couple • fi
7
2026-05-28 • via Nuitee
M
Marius • solo_traveller • de
9
Pros:

Alles bis auf die Fenster bei hohen Temperaturen wäre es schon aufgrund der fehlenden Klimaanlage diese weiter zu öffnen als nur 10cm.

Cons:

Die Öffnungsmöglichkeiten der Fenster bei hohen Temperaturen sehr wenig Luftaustausch möglich.

2026-05-25 • via Nuitee
R
ROSSELLA • solo_traveller • it
9
Pros:

La struttura molto elegante e la posizione comodissima alla metro

Cons:

Non poter aprire la finestra

2026-05-24 • via Nuitee
F
Fiona • solo_traveller • nz
4
Pros:

Good location, close to Kensington for our visit to the Chelsea Flower Show.

Cons:

Reception staff member was rude and unhelpful. Our bags had been delivered by a delivery company and she claimed they hadn't arrived. (We're actually sitting in a storage space in reception).

We were also asked to our passports so they could be photocopied. When I asked why, the receptionist advised it was company policy. When I asked for the reason why it was company policy it was to confirm identity. I didn't provide the passport and simply showed my ID.
Not a welcoming experience.

Despite booking and paying months in advance we were on the top floor of the hotel, (81 stairs) with no elevator. Had to haul our bags up after a very long day walking.

The beds were hard and lumpy - most uncomfortable.

2026-05-23 • via Nuitee