Leonardo Hotel Madrid City Center

Hotels
Leonardo Hotels
8.4 (6480 reviews)
Alberto Aguilera, 18 , Madrid , es

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Good breakfast
Cons:
Poor cleanliness
Noise issues
Room maintenance needed

Categories

Cleanliness
7.15
Multiple reviews mentioned poor cleaning standards, including blood stains found in the bathroom.
Service
9.15
Overall positive sentiment towards staff with mentions of smooth check-in and helpfulness.
Location
9.15
Frequently cited as a strong point, with easy access to metro and other locations.
Room Quality
7.65
Mixed opinions; some issues with noise and discomfort reported, but some rooms were described as comfortable.
Amenities
8.65
Breakfast and amenities generally received positive feedback, though some issues with maintenance noted.
Value for Money
8.15
Perceived as a fair value given the positive impressions of location and amenities.
Food and Beverage
8.65
Breakfast received high praise, with a variety of options mentioned.
Overall Experience
8.65
Overall enjoyment of stay mentioned, although several issues impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 22:44

Property Description

Modern Comfortable Rooms
Enjoy a peaceful stay in our modern rooms with air conditioning and plasma-screen satellite TVs. Wooden floors and natural light create a cozy atmosphere, with some rooms offering views of Alberto Aguilera Avenue.

Varied High-Quality Breakfast
Start your day right with a delicious breakfast at our elegant lounge-bar. Indulge in a variety of options to fuel your adventures in Madrid.

Convenient Location
Located just 200 meters from San Bernardo Metro Station, explore the city with ease. Whether you're heading to Puerta del Sol or strolling down Gran Via, the best of Madrid is within reach.

Book now for a memorable stay at Leonardo Hotel Madrid City Center!

Important information:

Leonardo Hotel Madrid City Center is accessible for wheelchair users via the entrance on Calle Villahermosa. The hotel has 3 adapted rooms which have wider doorways and a bathtub with a seat and grab rails. For further information, please contact the hotel directly using the contact details found on your booking confirmation.

When booking more than 5 rooms, different policies and additional supplements may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Property Accessibility

Total Disability Score: 44.86
Public Area
  • Hill Located: No
  • Ramp: Yes
  • Ramp Angle: 2
  • Ramp Length: 20
  • Entrance Type: Regular
  • Entrance Door Width: 103
  • Entrance Leveled: No
  • Distance From The Elevator To The Accessible Room: 6
  • Room Max Guests Number: 3
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: Yes
  • Restaurant Wheelchair Accessible: Yes
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: Yes
Show all accessibility features

Guest Reviews

8.4
Based on 6480 reviews
Cleanliness: 7.15
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 8.65
Overall Experience: 8.65
O
Oliver extended_group de
9
2026-09-12 via Nuitee
G
Gregor couple de
8
2026-09-12 via Nuitee
J
JOSE ANGEL solo_traveller es
10
2026-09-12 via Nuitee
G
Giuliano solo_traveller it
9
2026-09-12 via Nuitee
P
Patricia couple fr
9
Très bon hôtel, propre, confortable et calme. J'y retournerai sans hésiter
Pros:

Très bon emplacement, proche des lieux touristiques

2026-09-12 via Nuitee
G
Gennaro solo_traveller it
8
Pros:

Le camere sono confortevoli e la struttura è in centro città, a distanza accettabile dalla metro Linea 4. Il personale è competente e accogliente nei confronti dei clienti. Vivamente consigliato.

2026-09-11 via Nuitee
D
Dominik couple pl
10
Polecam
Pros:

Udany pobyt. Pomimo ogromnego upału klimatyzacja dawała radę (tego się najbardziej obawiałem). Ładnie, czysto, elegancko. Super, że w pokoju była lodówka i czajnik. Śniadanie - jak na Europę Południową może być, ale przy 4 nocach robi się nudno. Bardzo podobała mi się lokalizacja, w zasięgu 5-10 minut pieszo wiele linii metra, do Gran Via pieszo 15-20 minut, a jednocześnie to już taka zwykła, wielkomiejska dzielnica, z mnóstwem dobrych restauracji i kawiarni, bez turystycznego kiczu.

Cons:

Śniadanie wymaga trochę więcej troski.

2026-09-11 via Nuitee
J
José solo_traveller es
9
Buena
2026-09-11 via Nuitee
B
Benedetta extended_group it
8
2026-09-10 via Nuitee
C
Celine family_with_children fr
7
Agréable
Pros:

Nous avons adoré la gentillesse du personnel et tout ce qui a été proposé au petit déjeuner

2026-09-10 via Nuitee
P
Petrusevski couple mk
10
Nice hotel 10/10
2026-09-10 via Nuitee
N
Nova couple se
8
Trevlig
Pros:

Fräscht

Cons:

Tyckte om allt

2026-09-09 via Nuitee
B
Belén Azucena couple es
7
Bien, pero podría mejorar
Pros:

El personal de tarde/noche de recepción es encantador.
No tanto la encargada del desayuno que, al llegar, nos dijo, casi gritando, que no podíamos desayunar sin reserva (cuando en recepción nos informaron de que bastaba con acudir y decir el número de habitación). La señora fue muy poco amable y nos dijo “imposible sin reservar, ¡¡que tengo todas las mesas llenas!!”. Como si estuviéramos en un hostal de su propiedad o pretendiéramos hacer algo indebido. Eran las 9 en punto y quedaba hora y media de horario de desayuno.
Las camas son cómodas. El aire acondicionado enfría, pero es antiguo y, en algunas habitaciones, hace mucho ruido.
La zona común del hall, con mesas, es estupenda para reuniones.

Cons:

El aire acondicionado es ruidoso en algunas habitaciones. Tras una primera noche sin dormir, pedimos cambio de habitación y nos ubicaron en otra sin ese problema.
Las habitaciones tienen muchísimo polvo, mi acompañante es alérgica y lo pasó muy mal.

2026-09-09 via Nuitee
M
Maartje solo_traveller nl
8
2026-09-09 via Nuitee
C
Carmen couple es
10
Bien situado, con parking a buen precio
Pros:

Parking buen precio

Cons:

Nada

2026-09-09 via Nuitee
J
Josalyn solo_traveller us
10
Nice Stay
Pros:

The entire hotel was clean and had all we needed or wanted. We were a bit early on arrival and they were able to find a room ready and allowed us in.
The breakfast was exceptional and had hours to accommodate the early risers or those relaxing on holiday.

Cons:

All good

2026-09-09 via Nuitee
T
Tajada Herráiz solo_traveller es
5
Ruidoso, no apto para descansar por la noche
Pros:

Ubicación.

Cons:

Habitación diminuta.
Paredes de papel. Muy ruidosa por el propio trajín del hotel.
Lo imperdonable había obras de remodelación y no avisaron antes de llegar.

2026-09-08 via Nuitee
S
Sandro solo_traveller it
8
2026-09-08 via Nuitee
J
Jana family_with_children bg
8
Pros:

Добра локация, близо до няколко метро станции, бързо се стига до центъра. Дамата на рецепцията, която ни чекира, беше много любезна.

Cons:

В цената не беше включена закуска и решихме да я закупим на място. Преди да платим, искахме да погледнем какво включва, но една супер нелюбезна дама ни отказа, били пълни(дори и да е така, можеше поне да ни позволи) можеше в друг ден да се възползваме. Точките, които съм махнала са единствено, заради грубата дама в ресторанта.

2026-09-08 via Nuitee
A
Ana couple es
10
2026-09-07 via Nuitee