Hotel Cetina Palacio Ayala Berganza

Hotels
9.4 (4549 reviews)
De las Carretas, 5 , Segovia , es

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Children allowed

Facilities

Parking
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Tour desk
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Great location
Excellent service
Clean and spacious rooms
Spectacular breakfast
Cons:
Single lavabo in family room
Noisy environment
Parking difficulties

Categories

Cleanliness
9.41
The room was very clean and comfortable.
Service
9.68
Excellent treatment from the staff; very attentive and personal.
Location
9.72
Perfect location for visiting the city.
Room Quality
8.97
Spacious rooms, but some issues with maintenance.
Amenities
9.4
Great amenities including breakfast and additional facilities.
Value for Money
8.66
A bit pricey, but the quality is generally good.
Food and Beverage
9.81
The breakfast was spectacular with a wide variety of high-quality products.
Overall Experience
9.58
A charming hotel with minor drawbacks but overall, a pleasant stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 23:40

Property Description

Historic Charm and Modern Comforts

Luxurious Accommodation: Step back in time and indulge in the charm of a 15th-century palace at the Hotel Cetina Palacio Ayala Berganza. Enjoy the blend of historic architecture with modern amenities such as free Wi-Fi, air conditioning, and TV in each room.

Culinary Delights: Savor a delightful dining experience at the hotel's restaurant, offering a daily breakfast to start your day on a delicious note.

Prime Location: Explore the wonders of Segovia with ease as the famous aqueduct is just a short 2 minutes' walk away, and the majestic cathedral is a mere 600 meters from the hotel.

Experience the perfect fusion of history and luxury at Hotel Cetina Palacio Ayala Berganza. Book now for an unforgettable stay!

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible at a location nearby (reservation is not possible) and costs EUR 17 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

9.4
Based on 4549 reviews
Cleanliness: 9.41
Service: 9.68
Location: 9.72
Room Quality: 8.97
Amenities: 9.4
Value for Money: 8.66
Food and Beverage: 9.81
Overall Experience: 9.58
R
Rafael • couple • us
9
A very good experience.
Pros:

The architecture and decoration of the hotel/building. Staff. Location.

Cons:

Our only complain:
When we got to the room there was strong odor of cleaning detergent that we had to open the windows for hours.

2026-05-16 • via Nuitee
G
Gil • couple • pr
9
2026-05-16 • via Nuitee
Y
Y • extended_group • es
8
Me encanta, pero escaleras en habitación, no.
Pros:

Personal amables, ambientes, una copa invitada para bienvenida

Cons:

Las escaleras dentro del habitación, sobre todo para personas mayores fue mal. Le costaba mucho para ir al baño.

2026-05-16 • via Nuitee
Óscar • solo_traveller • es
1
Cons:

Pedi un favor fácil de cambio de fechas sin necesidad de devolverme nada de dinero . Algo fácil como cambiar unas fechas .y no . Sabiendo que ya lo han cobrado así nos va

2026-05-15 • via Nuitee
C
Christine • solo_traveller • us
10
2026-05-15 • via Nuitee
M
Monique • couple • nl
8
2026-05-15 • via Nuitee
G
G.Ri. • solo_traveller • de
10
Pros:

Tolle Lage, freundliches Personal!

2026-05-14 • via Nuitee
T
Theodorus Otto Maria • couple • nl
10
Perfecte locatie fijn personeel en super ontbijt buffet
Pros:

Lokatie en het vriendelijke personeel, vanaf daar is alles te bewandelen. Bv Alcázar is verste weg is 15 minuten lopen. Parkeren ook goed geregeld.

Cons:

We hadden een kamer gelijkvloers met deuren op de patio. Ramen was lekkerder geweest voor frisse lucht. Maar wellicht slaapje in de zomer met airco, wij waren in mei met ~ 15 graden

2026-05-14 • via Nuitee
C
Cesar • couple • pa
10
Un excelente hotel para la estadía en la bella Segovia
Pros:

Excelente relación precio/calidad
Atención del staff
Habitaciones muy cómodas, así como sus camas y almohadas.
TV modernas con cable y streaming
Buen desayuno

Cons:

La ducha del cuarto de baño es en bañera, la cual es resbaladiza.

2026-05-14 • via Nuitee
A
Angelique • solo_traveller • nl
8
Pros:

Locatie, je loopt zo het centrum in

Cons:

Erg gehorig en harde bedden

2026-05-14 • via Nuitee
J
Jose • couple • ar
8
2026-05-14 • via Nuitee
K
Kim • couple • us
10
2026-05-13 • via Nuitee
M
Margarita • couple • es
8
2026-05-12 • via Nuitee
E
ERIC • couple • fr
9
2026-05-12 • via Nuitee
O
OLGA • couple • us
9
Pros:

Location and staff

Cons:

Electrical light was dim

2026-05-12 • via Nuitee
R
Richard • couple • au
8
2026-05-12 • via Nuitee
T
Teodora Aspazia • family_with_children • es
10
Repetiremos
Pros:

Todo..
Muy limpio ..precioso por dentro..buena ubicación..solo fuimos una noche y no dudaremos en volver ..

2026-05-11 • via Nuitee
J
JUAN FRANCISCO • couple • es
7
2026-05-11 • via Nuitee
A
Alicia • solo_traveller • es
10
Pros:

El hotel estáfenomenal. Nos encantó la habitación y el personal es muy amable. Sin duda, muy recomendable.

2026-05-10 • via Nuitee
I
Ignacio • solo_traveller • es
8
Pros:

La amplitud, la limpieza y la ubicación

Cons:

El mobiliario y la grifería.

2026-05-10 • via Nuitee