Hotel Los Itzaes by 5th av

Hotels
9 (309 reviews)
Avenida 10 Lote 3 Esquina calle 6 BIS , Playa del Carmen , mx

listing image 1
Show all photos
Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Pets allowed
Luggage storage
Express check-in/check-out
Safety deposit box
Tour desk
Car hire
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Good value for money
Cons:
No elevator
Odor in some rooms
Limited food options

Categories

Cleanliness
8.46
Mixed reviews on cleanliness with mentions of odor in some rooms.
Service
9.43
Overall positive feedback on the friendliness and helpfulness of the staff.
Location
9.47
Frequent mentions of fantastic location close to shops and restaurants.
Room Quality
8.42
Some rooms described as old and issues with TV functionality.
Amenities
8.95
Positive mentions of amenities like microwave and rooftop pool, but lack of elevator noted.
Value for Money
9.41
Good value for the price based on multiple reviews.
Food and Beverage
8.46
No breakfast options and comments on no tea/coffee in the room.
Overall Experience
9.43
Overall a very satisfactory experience with positive sentiments expressed by many guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 19:02

Property Description

Central Location and Proximity to Beach: Hotel Los Itzaes by 5th av is ideally situated in central Playa del Carmen, just a short 3-minute walk from the beautiful beach, offering guests the perfect blend of convenience and relaxation.

Charming Facilities: Guests can enjoy a range of amenities including an inviting outdoor pool, a sun terrace to soak up the sun, and a tranquil indoor garden, providing a serene escape from the bustling city.

Nearby Attractions and Entertainment: With the vibrant 5th Avenue's shops, restaurants, and bars a block away, guests can easily immerse themselves in the local culture. Additionally, popular attractions like the Cozumel ferry terminal and Xcaret Eco Theme Park are within easy reach, ensuring a memorable stay at Hotel Los Itzaes.

To experience the perfect combination of comfort and convenience, book your stay at Hotel Los Itzaes by 5th av today!

Important information:

When booking 4 rooms or more, and choosing the free cancelation rate, guests can cancel up to 15 days before the check in date. Canceling on the 14th day will incur in a penalty of 2 nights per room.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: CUN

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 10 years old stay for free when using an existing bed.
    Children from 11 years old to 17 years old stay for US$10 per person per night when using an existing bed.
    People no matter the age stay for US$20 per person per night when using an available extra bed.
    You haven't added any cots.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs USD 15 per day.

Location

Guest Reviews

9
Based on 309 reviews
Cleanliness: 8.46
Service: 9.43
Location: 9.47
Room Quality: 8.42
Amenities: 8.95
Value for Money: 9.41
Food and Beverage: 8.46
Overall Experience: 9.43
L
Latorre • solo_traveller • uy
10
Excelente
Pros:

La atención de todos los funcionarios

Cons:

Nada

2026-04-10 • via Nuitee
M
Margarita • family_with_children • uy
10
Pros:

El hotel es maravilloso. Se respira paz, armonía y limpieza en el. Muy confortables las camas y almohadas. La habitación amplia y comoda. La limpieza es muy buena, diaria, con cambio de toallas.
La piscina es muy linda e ideal para relajarse luego de la playa.
Esta en una ubicación óptima cerca de todo y la playa cercana a dos cuadras es hermosa. Los servicios cercanos y opciones para comer son infinitos!
El personal tan brillante como el hotel, Elizabeth siempre atenta a nosotros y las opciones de tours que nos coordino fueron impecables. Con total honestidad y buscando lo mejor para nosotros. Marta y Elizabeth unas dulces en su trato.
Es un hotel muy recomendable donde volveremos.

Cons:

Nos gustó todo

2026-04-10 • via Nuitee
N
Natalia • couple • ar
10
Pros:

Hermosa atención y excelente ubicación.

2026-03-26 • via Nuitee
A
Andrea • family_with_children • cl
8
Buen hotel
Pros:

Ubicación, limpieza y atención del personal.

Cons:

El ruido es muy molesto, use tapones para dormir y aún así se escucha la música de los locales cercanos, sería conveniente invertir en ventanas que disminuyan el ruido…

2026-03-19 • via Nuitee
D
Denise • family_with_children • br
7
Hotel básico com boa localização
Pros:

Das 2 recepcionistas, extremamente simpáticas e prestativas e da localização do hotel.

Cons:

É um hotel bem básico, sem elevador e sem café da manhã. Também dava para escutar o som alto das baladas próximas.

2026-03-13 • via Nuitee
B
Bo • couple • se
8
bra prisvärt boende, bra centralt läge nära stranden,
2026-03-13 • via Nuitee
G
Guimara • extended_group • pa
10
Pros:

La ubicación, cerca, de todo y aunque una antigua edificación, muy coqueto. Nos encantó que tuviera cuarto familiar.

Cons:

Que éramos 6 personas, pero cuando llegamos no estaba hecha la sofá cama.

2026-03-11 • via Nuitee
C
cristina • family_with_children • pt
10
Pros:

O hotel está muito bem localizado,fica logo atrás da 5° avenida.
Os funcionários são muito simpáticos e prestaveis (principalmente a D Elizabeth de uma simpatia*****)

2026-03-08 • via Nuitee
J
Jose Andres • family_with_children • ar
10
Pros:

Relación precio calidad

Cons:

No hay ascensor

2026-03-03 • via Nuitee
T
Tutematute • extended_group • ar
10
Pros:

Las habitaciones son amplias y muy bonitas, la atencion del personal es muy buena. La recepcion y lobby muy lindas tambien con todas plantas colgando.

Cons:

Nada

2026-02-27 • via Nuitee
L
Ligita • couple • lt
6
2026-02-26 • via Nuitee
Z
Zuriñe • couple • es
7
Buena ubicación
Pros:

Buena ubicación

Cons:

Es muy justito

2026-02-24 • via Nuitee
A
Aleja • family_with_children • co
9
Buena relación precio - calidad
Pros:

Personal agradable, habitaciones cómodas, excelente ubicación, limpieza adecuada, buena relación precio - calidad

Cons:

No tiene parqueadero propio.

2026-02-22 • via Nuitee
S
Sergio • family_with_children • cl
10
2026-02-12 • via Nuitee
N
ninibeth • extended_group • cl
10
Pros:

Lo mejor la ubicación y la amabilidad del personal

Cons:

En las noches hay ruido pero es por las fiestas por estar en pleno centro de Playa del Carmen

2026-02-10 • via Nuitee
M
María Julieta • couple • ar
8
Pros:

La ubicacion es excelente! Muy cerca de la quinta avenida para disfrutar todo caminando. El cuarto amplio y el personal muy amable.

2026-02-09 • via Nuitee
D
DOYIN • family_with_children • gb
10
2026-01-30 • via Nuitee
M
MILENA • couple • it
9
Pros:

La camera spaziosa, lo Staff disponibile e gentilissimo. La vicinanza al centro e alla spiaggia.

Cons:

La colazione inclusa. Alcuni rumori certe notti.

2026-01-26 • via Nuitee
L
Lorraine • solo_traveller • ca
9
Great experience
Pros:

Location pool cleanliness

Cons:

Balcony was too small

2026-01-26 • via Nuitee
D
Diana • family_with_children • br
10
2026-01-21 • via Nuitee