Extended Stay America Suites - Cleveland - Brooklyn

Hotels
Extended Stay America Suites
8.2 (589 reviews)
10300 Cascade Crossing , Brooklyn , us

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Lift / Elevator
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable beds
Limited breakfast options

Categories

Cleanliness
6.91
Multiple reviews mention dirty rooms and poor cleanliness.
Service
9.88
Staff was described as friendly and helpful.
Location
9.42
Good location with access to amenities.
Room Quality
7.87
Mixed feelings about the room quality; issues with mattresses and noise.
Amenities
8.4
Limited amenities; breakfast poor in quality.
Value for Money
8.86
Affordable but issues detract from value.
Food and Beverage
5.91
Breakfast service was poor and lacking variety.
Overall Experience
8.38
Overall mixed experience; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:09

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Whether you're staying for a few days or an extended period, you can enjoy the flexibility of preparing your meals just the way you like them.

Complimentary Grab-and-Go Breakfast

Start your day right with our complimentary Grab-and-Go breakfast offering a variety of options such as coffee, hot cereal, breakfast bars, and pastries. Perfect for guests on the move or those looking for a quick and easy breakfast before exploring the nearby attractions.

Convenient Amenities and Services

Enjoy free WiFi, 24-hour front desk assistance, laundry facilities, and upgraded bedding with extra pillows during your stay. With free onsite parking, free local phone calls, and weekly housekeeping services, we ensure a comfortable and hassle-free experience for all our guests.

Book now for a memorable stay at Extended Stay America - Cleveland - Brooklyn!

Important information:

Please note that housekeeping services are provided every 14 days. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 589 reviews
Cleanliness: 6.91
Service: 9.88
Location: 9.42
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 5.91
Overall Experience: 8.38
T
teaon couple us
1
2026-02-11 via Nuitee
solo_traveller us
2
My name is Mary Kristen Bertha. I would like my money put back on my card that I did not use the res
Cons:

I don’t like the fact that they double booked me for one night I booked through booking.com and made a reservation for two nights and one night. I’d already paid for a separate payment already and I did not put in for that night. I put in for the following night and somehow another flipped up and it took the money out of my account immediately the reservation was canceled. It was never used the money that booking but.com is hanging onto of mine Which never even used you guys stole my money you stole my money. I want my $173 back and $.91 I did not use it. I’m tired of this. I’m gonna escalate this till I get my money back. You stole it. I did not use the reservation. They canceled it Less than 10 seconds after it was made, and I did not authorize them to take the money out I clicked pay at property. Your site is crooked and I will never use it again and I will tell everybody about this experience.

2026-02-11 via Nuitee
T
Tarnisha couple us
10
2026-01-28 via Nuitee
M
Marisa couple us
10
2026-01-20 via Nuitee
S
Sugin family_with_children us
1
Worst experience - unhealthy place
Cons:

This was one of the worst extended stay experiences I've ever had. I checked in around 9 PM and immediately noticed a strong, unpleasant odor in the room. The walls were damaged, the sheets were dirty, and the bed frames were flimsy metal poles that bounced when we sat on them. We had two small children with us and were genuinely concerned about their health if we stayed even an hour longer.

When I called the front desk to express my concerns, she came into my room and the staff member dismissed the concerns, claiming I was the first person to ever complain and insisted that other guests were completely satisfied. She even suggested that I should just manage for one night despite the condition of the room.

I chose to check out immediately and was fortunately able to get a refund. Overall, it was a terrible experience—avoid this place at all costs.

2026-01-19 via Nuitee
H
Hermann solo_traveller us
8
2026-01-19 via Nuitee
M
Marisa couple us
10
2026-01-19 via Nuitee
D
Debra family_with_children us
9
Pros:

💯💯

Cons:

💯💯💯

2026-01-19 via Nuitee
A
Angela solo_traveller us
10
2026-01-19 via Nuitee
W
William couple us
3
Staff was nice room was clean plenty of places to eat
Pros:

Good

Cons:

The bed was coverd in plastic sheet would not stay the plastic made the bed very jard to sleep in

2026-01-19 via Nuitee
V
Valentyn family_with_children us
1
2026-01-19 via Nuitee
V
Veronica couple us
8
Pros:

I like the size and comfort of the room

Cons:

The dishes and tv remote should be in the room

2026-01-15 via Nuitee
M
Marisa couple us
10
2026-01-15 via Nuitee
M
Marisa couple us
10
2026-01-10 via Nuitee
J
Joseph couple us
9
Pros:

Great hotel

2026-01-08 via Nuitee
M
Marisa couple us
10
2026-01-08 via Nuitee
H
Haynes couple us
2
If it was cleaner I’d consider staying again
Pros:

Good location

Cons:

Stink bugs , mold and rooms aren’t clean

2026-01-01 via Nuitee
L
Laura family_with_children us
1
DO NOT BOOK HERE!
Pros:

The staff was friendly

Cons:

Everything else! Room was dirty, toilet not cleaned, bed very uncomfortable, pillows hard, security doors not properly functioning, elevator screeched all the way to 2nd floor. I left after 5 hours and booked a room at the Hampton next door where the front desk clerk told me that they get guests often who have left that Extended Stay. I've written to corporate for a refund. DO NOT RECOMMEND THIS LOCATION! I've stayed at other Extended Stay locations and never had such a poor experience.

2025-12-30 via Nuitee
T
Tarnisha couple us
10
2025-12-29 via Nuitee
M
Marisa couple us
10
2025-12-29 via Nuitee