Extended Stay America Suites - Cleveland - Brooklyn

Hotels
•
Extended Stay America Suites
8.2 (628 reviews)
10300 Cascade Crossing , Brooklyn , us

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Free
Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Good location
Friendly staff
Cons:
Poor cleanliness
Uncomfortable beds
Limited breakfast options

Categories

Cleanliness
6.91
Multiple reviews mention dirty rooms and poor cleanliness.
Service
9.88
Staff was described as friendly and helpful.
Location
9.42
Good location with access to amenities.
Room Quality
7.87
Mixed feelings about the room quality; issues with mattresses and noise.
Amenities
8.4
Limited amenities; breakfast poor in quality.
Value for Money
8.86
Affordable but issues detract from value.
Food and Beverage
5.91
Breakfast service was poor and lacking variety.
Overall Experience
8.38
Overall mixed experience; some positives but significant negatives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 07:09

Property Description

Fully Equipped Kitchen in Every Room

Experience the convenience of having a fully equipped kitchen in every room, complete with a stovetop, microwave, and fridge. Whether you're staying for a few days or an extended period, you can enjoy the flexibility of preparing your meals just the way you like them.

Complimentary Grab-and-Go Breakfast

Start your day right with our complimentary Grab-and-Go breakfast offering a variety of options such as coffee, hot cereal, breakfast bars, and pastries. Perfect for guests on the move or those looking for a quick and easy breakfast before exploring the nearby attractions.

Convenient Amenities and Services

Enjoy free WiFi, 24-hour front desk assistance, laundry facilities, and upgraded bedding with extra pillows during your stay. With free onsite parking, free local phone calls, and weekly housekeeping services, we ensure a comfortable and hassle-free experience for all our guests.

Book now for a memorable stay at Extended Stay America - Cleveland - Brooklyn!

Important information:

Please note that housekeeping services are provided every 14 days. For a stay of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen and more. Fresh towels and linen can be exchanged at the front desk at any time.

Daily housekeeping services are available for an additional fee.

The grab-and-go breakfast served includes breakfast bars, muffins, hot cereal, coffee and tea only.

A valid credit card is required at check-in for payment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CLE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

8.2
Based on 628 reviews
Cleanliness: 6.91
Service: 9.88
Location: 9.42
Room Quality: 7.87
Amenities: 8.4
Value for Money: 8.86
Food and Beverage: 5.91
Overall Experience: 8.38
I
Ingrid • extended_group • us
8
Cons:

We had a problem with our reservation but they fixed it, gave us an upgrade

2026-06-25 • via Nuitee
B
Bass • couple • us
10
It was comfortable and having a kitchenette was great with family.
Pros:

didnt do breakfast.Location was near everywhere we neededto be.Stores and restaurants very accessible.

Cons:

reciner chair was difficult to operate.

2026-06-22 • via Nuitee
M
Melendez • solo_traveller • us
10
2026-06-21 • via Nuitee
S
Smith • solo_traveller • us
4
Pros:

It was close to everything that I wanted to visit in Cleveland made that very convenient

Cons:

I had to wait for my room

2026-06-16 • via Nuitee
P
Peixing • couple • us
1
We travel a lot .stay at all kinds of hotels.this hotel was absolutely the worst ever.noisy ,rude .
Pros:

Absolutely nothing about this place we like.

Cons:

Rude front desk staff. Loud noise all night long from upstairs and left right.absolutely nightmare.

2026-06-16 • via Nuitee
B
Brian • couple • us
8
Pleasant staff but short on amenities
Pros:

Location and value

2026-06-15 • via Nuitee
R
Reginaldo0204 • couple • us
1
Not acceptable to not be informed in advance of the cancelation.
Cons:

I had my reservation cancelled by 9PM, by phone when I was on my way to the hotel, even after I sent a message by 6PM requesting the check in to be between 10 and 11PM and it was accepted. The same happened to three of my friends: when they showed up for check-in they were informed that the reservation was cancelled. They had kids with them!

2026-06-15 • via Nuitee
A
Angie • family_with_children • us
2
Glad we spent as little time possible actually in the hotel; wish I would’ve thought to take pictures.
Pros:

The only good thing was the location to Progressive Field.

Cons:

Upon checking in the girl with tattoos down both arms(don’t have a problem with that, just don’t know her name), but she says ‘double rooms are sold out so you’ll have to take 2 single rooms next to each other’. I asked her how that could be possible when my reservation says I have a double room? She was very rude and wouldn’t acknowledge the question and just repeated that the double rooms are sold out. I stayed with my daughter and my husband stayed with our son; but ridiculous since that’s not what our reservation says.
The refrigerator was dirty and has stains all over it, the lamp shades are all stained on the inside, the air conditioner just blew out regular air no matter how cold you put the temperature to and the bathroom has only a fan/light combo, which is more of just an annoyance.
The first morning when we came down for breakfast was the final straw for this place; it literally advertises ‘free breakfast provided’ ..purposely misleading the public is wrong. Their breakfast bar was a joke and even the guy working the desk that morning laughed when we asked where the breakfast was….it was literally a small table at the entrance of the hotel that had granola bars and processed muffins in a bag; he told us if we wanted a real breakfast that there was a Cracker Barrel across the road.

2026-06-14 • via Nuitee
D
Danny • solo_traveller • us
10
Pros:

Convenient location, reasonable price.

Cons:

The grab and go breakfast. Not much shouldn't advertise breakfast.

2026-06-11 • via Nuitee
W
Williamson • family_with_children • us
5
Cons:

Got there and they canceled my room because someone else decided to stay

2026-06-10 • via Nuitee
J
Joseli • couple • br
1
Worse experience I’ve had in a hotel in my life
Pros:

It is in a good localization with a good Starbucks close- but I’ll never stay in this place again!

Cons:

It is sooooooo disgusting! Smells horrible! Everything is tooo old - the carpets on the hall smell horrible! The pillows, the bad - EVERYTHING!
The should shoot down this place and remodeling- I really don’t know how it is open! I’ve been in hotels around the country - in small cities- and this is just not acceptable!

2026-06-08 • via Nuitee
H
Hollie • solo_traveller • us
3
Cockroaches in the hotel room
Pros:

Friendly

Cons:

Bugs

2026-06-02 • via Nuitee
D
Doug • couple • us
7
2026-06-01 • via Nuitee
H
Hitesh • couple • us
1
Cons:

Floor was dusty and bed was dirty night lamp was on bed bath room was not clean towel was not changed .

2026-05-23 • via Nuitee
C
Colt • couple • us
1
They are very unprofessional and inconsiderate.
Cons:

The Booked the room out from under me and notified the the day of my check in even though I booked the room 3 months in advance.

2026-05-20 • via Nuitee
B
Barbara • solo_traveller • us
10
2026-05-20 • via Nuitee
R
Rebecca • extended_group • us
1
Cons:

I wouldn’t know what to like or not to like about this place considering a few hours before my check-in they canceled my booking that I had booked a month in advance. If I’m ever in the Cleveland area again I will never book with this hotel again. I’m still waiting to see if I get my refund from this place.

2026-05-20 • via Nuitee
C
Carter • couple • us
5
Already did
Pros:

Trash breakfast. And ur midnight shift suck and was very rude to my family when they ask about a ice machine.. and no one is never at the desk. Midnight shift must of been sleep didn't puck up phone or come to the desk after 12 am .. the person that checked us in was very nice tho.. his name is Christen. I think. .

Cons:

Put it in the wrong section

2026-05-18 • via Nuitee
S
Skye • extended_group • us
6
Pros:

The lady at the desk was amazing very sweet and accommodating. Very helpful when our bathroom ceiling started leaking profusely.

Cons:

There were stains on the blankets, bunch of crumbs and dirt on the floors

2026-05-18 • via Nuitee
S
Savannah • couple • us
4
read above
Pros:

the location

Cons:

rude workers, tv lower than the bed, remote barely worked, door kept jamming, unfinished patched holes in the wall, fridge handle too close to the wall, no body mirror, scuffed furniture, cheap comforter

2026-05-11 • via Nuitee