Mercure Brisbane Garden City

Hotels
•
Mercure
7.6 (1910 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , AU
+61 7 2139 9100

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Business center
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Poor food quality
No microwave

Categories

Cleanliness
6.81
Several reviews mentioned cleanliness issues, such as mould in the shower and dirty bathrooms.
Service
8.78
Friendly and helpful staff were frequently noted, providing a positive service experience.
Location
8.82
Many reviews highlighted the excellent location near shopping and public transport.
Room Quality
7.27
Rooms were described as comfortable, although there were issues with cleanliness.
Amenities
7.8
Positive mentions of amenities like room service, though lack of microwaves was noted.
Value for Money
7.26
Guests expressed mixed feelings about value, with some costs seen as too high for the offerings.
Food and Beverage
5.81
Food quality received negative feedback, especially regarding the restaurant experience.
Overall Experience
8.28
Overall positive stays noted, but specific complaints about cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Location

Guest Reviews

7.6
Based on 1910 reviews
Cleanliness: 6.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.28
F
Fiona • couple • au
7
Pros:

Close to shops and easy checkout and clean

2026-10-13 • via Nuitee
R
Rifeng • solo_traveller • au
6
Pros:

位置

Cons:

有点旧

2026-10-11 • via Nuitee
V
Viliame • couple • au
8
It was convenient and cheap
Pros:

Location

2026-10-11 • via Nuitee
A
Amanda • solo_traveller • au
8
2026-10-10 • via Nuitee
B
Butulovo • solo_traveller • au
5
Pros:

Location

Cons:

Room service

2026-10-08 • via Nuitee
S
Susan • solo_traveller • au
8
2026-10-07 • via Nuitee
L
Lei • solo_traveller • au
10
2026-10-07 • via Nuitee
R
Rose • couple • au
10
2026-10-07 • via Nuitee
H
Hunt • extended_group • au
6
Perfect for workers and a short stay.
Pros:

Food was great.. had all and more. Located next to mt Gravatt was good also.

Cons:

Overall good.. plenty of parking, windows for fresh air, in the rooms, clean rooms, only thing was the trash cans were confusing, and the taps in the shower was working properly. Plenty of cold water, hot water tap was faulty.

2026-10-07 • via Nuitee
M
Meredith • solo_traveller • au
7
2026-09-19 • via Nuitee
K
Kenneth • couple • au
7
2026-09-17 • via Nuitee
J
Jangad • couple • au
1
2026-09-17 • via Nuitee
S
Smile_Travel • family_with_children • au
9
2026-09-17 • via Nuitee
B
Bronwyn • couple • au
10
2026-09-16 • via Nuitee
K
Krystel • couple • au
8
2026-09-15 • via Nuitee
B
Brooke • solo_traveller • au
9
Pros:

Great breaky, staff and location. Room and bed comfy

Cons:

Wifi and chrome cast was challenging and didn’t work 2 out of 3 night stay.

2026-09-15 • via Nuitee
D
David • solo_traveller • au
10
2026-09-15 • via Nuitee
J
James • solo_traveller • au
10
Pros:

The shower size and pressure and bed size

Cons:

An extra towel for my wife long hair but we loved we everything

2026-09-14 • via Nuitee
K
Kristy • solo_traveller • au
8
2026-09-14 • via Nuitee
K
Katrina • couple • au
7
2026-09-12 • via Nuitee