Mercure Brisbane Garden City

Hotels
•
Mercure
7.6 (1731 reviews)
18 Macgregor Street, Upper Mount Gravatt , Brisbane , au

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Restaurant
Room service
Terrace
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Helpful staff
Convenient location
Comfortable rooms
Cons:
Cleanliness issues
Poor food quality
No microwave

Categories

Cleanliness
6.81
Several reviews mentioned cleanliness issues, such as mould in the shower and dirty bathrooms.
Service
8.78
Friendly and helpful staff were frequently noted, providing a positive service experience.
Location
8.82
Many reviews highlighted the excellent location near shopping and public transport.
Room Quality
7.27
Rooms were described as comfortable, although there were issues with cleanliness.
Amenities
7.8
Positive mentions of amenities like room service, though lack of microwaves was noted.
Value for Money
7.26
Guests expressed mixed feelings about value, with some costs seen as too high for the offerings.
Food and Beverage
5.81
Food quality received negative feedback, especially regarding the restaurant experience.
Overall Experience
8.28
Overall positive stays noted, but specific complaints about cleanliness and food quality.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 11:14

Property Description

Newly Refurbished Rooms and Public Areas
Located just 12 kilometres from Brisbane CBD, Mercure Brisbane Garden City offers newly refurbished rooms and public areas, providing guests with a fresh and modern accommodation experience.

Convenient Amenities
Each of the 120 rooms at the hotel is equipped with essential amenities such as a generous bed, kitchenette, TV, Wi-Fi, safety box, ironing equipment, and air conditioning. Guests can also enjoy the convenience of a guest laundry, luggage storage, 24-hour front desk, self-check-in desk, and complimentary onsite parking.

Vibrant Outdoor Area
After a day of exploring Brisbane or attending conferences in the hotel's conference space, guests can unwind in the vibrant outdoor area, offering a perfect space to relax and rejuvenate.

Book your stay at Mercure Brisbane Garden City now and experience our upgraded product firsthand.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card.
Please note guests receive free WiFi.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BNE

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for free when using an available cot.
    Children up to and including 12 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 50 per person per stay when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.6
Based on 1731 reviews
Cleanliness: 6.81
Service: 8.78
Location: 8.82
Room Quality: 7.27
Amenities: 7.8
Value for Money: 7.26
Food and Beverage: 5.81
Overall Experience: 8.28
D
Danielle • extended_group • au
9
Cosy rooms and comfy beds
Pros:

Needs a pool and gym

Cons:

Walking access to the shopping centre

2026-02-08 • via Nuitee
R
Rob • couple • au
10
2026-02-08 • via Nuitee
M
meendee • extended_group • au
10
2026-02-08 • via Nuitee
M
Marc • couple • au
9
2026-01-31 • via Nuitee
S
Savaliya • solo_traveller • au
10
2026-01-28 • via Nuitee
S
Sheauwei • family_with_children • sg
10
2026-01-27 • via Nuitee
P
Patrick • solo_traveller • au
1
2026-01-26 • via Nuitee
C
Caroline • couple • au
7
Well located reasonably comfortable
Pros:

Location, breakfast was also very good

Cons:

Bathroom facilities- shower in particular, the water was impossible to regulate and the shower head was calcified sending water everywhere. Toilet roll holder was loose on the wall
We don’t expect top quality aesthetics for the price but we do expect them to work properly.

2026-01-26 • via Nuitee
Y
yusuf • family_with_children • au
10
2026-01-25 • via Nuitee
N
ngwenya • solo_traveller • au
5
2026-01-25 • via Nuitee
G
Gail • family_with_children • au
7
2026-01-25 • via Nuitee
C
Craig • family_with_children • au
8
2026-01-24 • via Nuitee
O
Oconnor • family_with_children • au
8
We enjoyed our stay. Good location
Pros:

Parking was easy to get in and out off. The tv was a good size to see wen sitting on the bed

Cons:

Shower was hard to get the temperature right. Also no tea or coffee in the area only the kettle.
The internet kept dropping out.

2026-01-24 • via Nuitee
L
Laa • solo_traveller • au
3
Old facilities room is old dated
Pros:

Noise proof. TV.

Cons:

Bath Towels had long hairs on it. Coffee Cups and saucers had coffee sugar stains still on them. Showers are old dated. Breakfast was cold and orange juice had lots of black floating residue. Not good enough, bad for a Mercure hotels.

2026-01-24 • via Nuitee
C
Carmel • couple • au
10
Pros:

The location was great for us . The cost was really affordable. Staff were just lovely

2026-01-22 • via Nuitee
K
Kyle • couple • au
10
2026-01-21 • via Nuitee
J
Judi • solo_traveller • au
8
2026-01-21 • via Nuitee
Z
Zonghan • family_with_children • cn
1
Pros:

Terrible attitude

Cons:

Attitude poor hygiene

2026-01-20 • via Nuitee
P
Peter • solo_traveller • au
3
Not what I expected from a mercure hotel terrible service in the restaurant very long delays for foo
Pros:

Breakfast

Cons:

Bathroom shower had black mould. Restaurant service very poor and long delays. Staff cooking food was a reception staff. No sign of chef.

2026-01-20 • via Nuitee
R
Ryan • couple • au
8
Pros:

The staff here were very kind and helpful. Always ready with a smile and excellent service.

2026-01-20 • via Nuitee