The Sebel Sydney Martin Place

Hotels
•
The Sebel
8 (746 reviews)
165 Phillip Street , Sydney , au

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Children allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Facilities for disabled guests
Massage services
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfy bed
Cons:
Small rooms
High price for average stay
Issues with cleanliness

Categories

Cleanliness
7.25
Some comments about dirty shower and toiletries not replenished.
Service
9.25
Staff were friendly and helpful; specific mention of exceptional service from Shannon.
Location
9.25
Great central location with easy access to public transport.
Room Quality
7.25
Rooms described as small, with lumpy pillows and some maintenance issues.
Amenities
8.25
Facilities were generally adequate, with some complaints about loud air conditioning.
Value for Money
7.75
Many comments suggest the price did not match room quality and amenities.
Food and Beverage
6.75
Breakfast options were lacking; some complaints about charges for water.
Overall Experience
8.25
Mixed feelings; however, highlighted central location and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:13

Property Description

Central Location
Located in the heart of Sydney CBD, The Sebel Sydney Martin Place offers proximity to iconic attractions like Pitt Street Mall, The Royal Botanic Gardens, and Circular Quay. Perfect for both business trips and leisure getaways.

Convenient Amenities
Enjoy 24-hour reception, laundry facilities, and access to offsite parking at Wilson Parking. Indulge in breakfast at the partnered local cafe, Piccolo Me, or savor lunch and dinner at the hotel's partner restaurant, Bastardo. For fitness enthusiasts, access the nearby Anytime Fitness Gym.

Exciting Renovation
Experience a refreshed stay as Mercure Sydney Martin Place undergoes renovations to elevate accommodation and public spaces. Minimal disturbance ensures exceptional service during this enhancement. Book now to be among the first to enjoy our upgraded offerings.

Experience the best of Sydney at Mercure Sydney Martin Place.

Important information:

Please note, there is a 1.4% credit card surcharge when using a credit card. Parking access is via 60 Elizabeth Street, Sydney, NSW 2000 Wilson Parking has offered our guests: - Overnight parking Weekdays 70AUD - Overnight parking Weekends 40AUD - Ticket is to be validated on your check out and ticket is not available for multiple entries and exits. Please note that, you must show a valid credit card and photo ID upon check in. This credit card must be in the same name as the guest's name on the booking confirmation. Please note that this property has a strict 'No Party Policy'. Guests are kindly requested to inform the hotel in advance of their preferred bedding configuration. This can be noted in the Comments Box during booking or by contacting the hotel using the contact details found on the booking confirmation. The Hotel does not have a restaurant on site however has partnerships with local business where you can order from your room or dine in and charge back.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: SYD

Property Policies

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs AUD 70 per day.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

8
Based on 746 reviews
Cleanliness: 7.25
Service: 9.25
Location: 9.25
Room Quality: 7.25
Amenities: 8.25
Value for Money: 7.75
Food and Beverage: 6.75
Overall Experience: 8.25
S
Stewart • couple • au
8
2026-03-13 • via Nuitee
S
Sally • couple • au
10
Pros:

beautiful place, close to everything which is fantastic

2026-03-08 • via Nuitee
R
Ronald • family_with_children • au
8
2026-03-07 • via Nuitee
D
Derek • family_with_children • au
6
2026-03-06 • via Nuitee
R
Ross • family_with_children • au
8
2026-03-05 • via Nuitee
S
Samarth • solo_traveller • au
8
2026-03-04 • via Nuitee
P
Priscila • couple • au
6
2026-03-03 • via Nuitee
K
kathryn • solo_traveller • au
1
Went from bad to worst.
Pros:

The location of the hotel was good.
Booking.com website was an issue with repeated inputs of the correct date only to be booked on a different date. when I corrected the date I was charged an extra $200 a night. I rang booking.com and the customer service person did not assist at all. Don't use Booking.com. No customer service!!!

Cons:

The triple sheet bedding system was extremely uncomfortable. I spent much of the night awake, tangled in all the sheets, unable to regulate my body temperature with tucked in sheeting. No-one wants to sleep in a tucked in bed, No-one? I requested a proper Doona and was advised none was available. Please change your bedding back to a proper Doona. The interconnecting door in my room meant I was kept awake by noisy neighbours for the entire night. I paid a premium for the hotel room a massive $518 a night for an unclean, unfit for purpose room.

2026-03-02 • via Nuitee
M
Moggridge • family_with_children • au
8
Pros:

The customer service was amazing, and the room was lovely. The location is great, to get around the city.

Cons:

The room was a little small, more teabags would be great.

2026-03-01 • via Nuitee
M
Michelle • solo_traveller • au
10
2026-02-28 • via Nuitee
N
Niall • couple • au
8
2026-02-24 • via Nuitee
L
Linda • solo_traveller • dk
9
2026-02-23 • via Nuitee
C
Chris • couple • nz
8
useful kitchen, friendly staff, good location
Pros:

great little kitchen, good bed, handy location

Cons:

steps to lobby

2026-02-13 • via Nuitee
K
Kate • couple • nz
10
Pros:

Great location , comfortable and good value

2026-02-13 • via Nuitee
S
Simon • family_with_children • au
5
Pros:

Location

Cons:

It was extremely over priced.

Had to ask them to clean the room every day

Small room. No fresh air

2026-02-12 • via Nuitee
S
SHEILA • family_with_children • au
5
Was OK for Short stays
Pros:

The location was a little far for us but the Martin Place Station is close by which is good. Lovely friendly and helpful Staff.

Cons:

Only step access to the front of the hotel. The room was much smaller than expected for a Superior King Room but was clean and tidy. The bed was comfortable could do with more pillows perhaps 2 bottles of free water and more information on In Room services and the hotel itself.

2026-02-12 • via Nuitee
C
Christopher • solo_traveller • au
3
Ok but not worth the price
Pros:

Close to work.

Cons:

Very unclean. I noticed stains on the bed linen and floor.

2026-02-11 • via Nuitee
S
Sally • extended_group • au
10
Easy check in/out to a very comfortable room close to where we wanted to be.
Pros:

Location was perfect for a show at the State Theartre! Room was spacious and the bed was very comfortable.

Cons:

The vanity basin was not draining properly so i removed the plug so cleaners could see if was full of hair. the plug was just put back in place without cleaning. Otherwise everything was great!

2026-02-11 • via Nuitee
A
amanda • couple • au
10
2 nights where we could do a great "Staycation"
Pros:

Location was the reason we booked at Martin Place
Small ,
Bed good, king size

Cons:

No views

2026-02-10 • via Nuitee
B
Bianca • extended_group • au
8
Good stay
Pros:

Good reception staff, great location

Cons:

Nothing

2026-02-09 • via Nuitee