Auberge Vancouver Hotel

Hotels
8.9 (1907 reviews)
837 West Hastings Street , Vancouver , ca

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Room service
Heating
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Spacious rooms
Good value for money
Cons:
No breakfast
Minor cleanliness issues
Limited dining options

Categories

Cleanliness
8.44
Some reviews indicated minor cleanliness issues, but general sentiment was positive.
Service
9.91
Consistently praised for friendly and helpful staff throughout reviews.
Location
9.45
Often highlighted as excellent and convenient for various activities.
Room Quality
8.9
Rooms were generally spacious and well-appointed, with some minor issues noted.
Amenities
8.43
Good amenities, but some guests wished for additional features like restaurant/bar options.
Value for Money
8.89
Guests felt they received good value for the price, despite some concerns on room sizes.
Food and Beverage
7.94
No breakfast served and limited dining options noted in several reviews.
Overall Experience
9.21
Overall experience was very positive, with minor disappointments.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 14:37

Property Description

Indulge in Luxury Amenities
Located in Vancouver's city centre, Auberge Vancouver Hotel offers a luxurious stay with an indoor pool, sauna, hot tub, Turkish bath, and fitness centre. Relax in style and comfort during your visit.

Stunning Views and Modern Comfort
Enjoy the convenience of free WiFi, refrigerator, and microwave in all rooms, along with a flat-screen TV, iPod docking station, and coffee maker. Some rooms boast breathtaking harbour or mountain views, providing a truly memorable experience.

Dining and Entertainment
Savor delicious British cuisine at Lion's Pub, featuring a menu with classics like fish and chips, meatloaf, and burgers. For indoor recreation, guests can enjoy table tennis, squash, and even book tours at the on-site desk.

Book your stay at Auberge Vancouver Hotel now and experience the perfect blend of luxury, comfort, and convenience in the heart of the city.

Important information:

Please note, the minimum check-in age for guests is 21 years old.

Please note, children under 6 years of age are not allowed to use the pool or fitness facilities. Older children must be accompanied by an adult.

Swimming pool and fitness facilities are closed on all BC statutory holidays.

Proof of vaccination is required for guests over 12 years of age to use the swimming pool and fitness facilities.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YVR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs CAD 55 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    People no matter the age stay for CAD 30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.9
Based on 1907 reviews
Cleanliness: 8.44
Service: 9.91
Location: 9.45
Room Quality: 8.9
Amenities: 8.43
Value for Money: 8.89
Food and Beverage: 7.94
Overall Experience: 9.21
T
Theresa • solo_traveller • us
10
2026-07-24 • via Nuitee
C
Claudia • couple • de
8
2026-07-22 • via Nuitee
J
Jonathan • couple • gb
9
Great short stay would definitely recommend the hotel
Pros:

Great location near the waterfront. Very friendly staff

Cons:

Just 1 lift so you could be kept waiting especially when people are checking out

2026-07-21 • via Nuitee
A
Ashley • solo_traveller • us
9
2026-07-20 • via Nuitee
L
Lisa • couple • au
10
Excellent location. close to cruise terminal and good value.
Pros:

Room, facility and staff were wonderful.

Cons:

Nothing

2026-07-19 • via Nuitee
J
Joseph • couple • us
8
Great choice for a few days stay.
Pros:

Location, location, location!

Cons:

Like to have a bigger room for the money spent.

2026-07-19 • via Nuitee
C
Chelleren • Couples • West Lafayette, Indiana
10
Vancouver Luxury
Pros:

What a beautiful hotel! The staff is very friendly. The room is spacious and decorated with modern accents. We thoroughly enjoyed the fitness center which included an amazing pool and hot tub. The location of the hotel made it easy to walk to the cruise terminal.
One improvement should be additional signage outside the hotel. It was a little difficult for others in our travel group to find the entrance.
Overall, this was a positive way to spend time in Vancouver!

2026-07-17 • via Tripadvisor
D
D1914RLjg • Solo travel • Madison, Wisconsin
2
Steer far clear of Auberge Vancouver to avoid stunningly poor customer service
Pros:

The Auberge Vancouver hotel cancelled my reservation at 12:30 AM and sold me the same room for three times my original *prepaid* rate when I could find no other lodging. When I arrived, the Auberge Vancouver representative told me my reservation had been cancelled because I wasn’t able to check in until after 12:00 AM due to my flight being delayed. Trip Advisor staff contacted the hotel after I let them know what had happened. Trip Advisor sent me an email message to let me know the Auberge Vancouver representative told them the same thing, that the reservation was cancelled due to late checkin and that it could not be reinstated.

When I contacted the Auberge Vancouver in the morning, a different representative sent me an email message stating I had been scammed by a hack of booking.com and that I never had a valid reservation with them to be cancelled. Get your stories straight.

Thankfully, Trip Advisor intervened and were able to refund me the original prepaid amount minus the first day and are working on refunding the cost of my stay after the hotel canceled my reservation.

I can understand that booking.com was hacked at some point. However, based on several other reviews, many other guests have experienced similar scenarios at this hotel over a long period of time. Why is there no safeguard in place for travelers yet? Why hasn’t Auberge Vancouver begun confirming reservations on their books to determine whether they are valid prior to guests arriving?

The front desk person turned me away in the middle of the night when I told him I did not want to pay three times the rate for a room I had already paid for. He told me I might be able to find a room at the back packers hostel if I could make it over there (pointing). I was a solo female traveler in foreign country and it was 1:00 AM by then. What kind of establishment do you pride yourself to be? The Auberge Vancouver failed in that they had no regard for my basic safety. Not to mention I slept on a cot in my sister and brother in law’s hotel room at a different hotel for the duration of my trip because the other hotels I contacted had no vacancy.

2026-07-16 • via Tripadvisor
M
melody • couple • ca
10
2026-07-16 • via Nuitee
M
melody • extended_group • ca
10
2026-07-16 • via Nuitee
D
Daniel • couple • gb
10
2026-07-15 • via Nuitee
S
Sandra • couple • gb
10
Wonderful place to stay especially pre or post cruise as right by the cruise terminal
Pros:

Lovely room great location

Cons:

Nothing

2026-07-14 • via Nuitee
R
Robert • couple • us
10
2026-07-13 • via Nuitee
R
Rosa • couple • us
10
2026-07-12 • via Nuitee
M
Mark • couple • au
5
Pros:

Very good location to explore Vancouver, close to Public transport and city.

Cons:

We did not have any crockery. We did ask and were informed it was on request, However it took us several attempts to get bowls for cereal delivered to the room.

2026-07-12 • via Nuitee
T
Tracy • couple • gb
10
Stayed for 1 night prior to our cruise the views from the windows were lovely and such a short walk to Canada place the
Pros:

Amazing views and very comfortable, spacious and high quality everything was super clean and I would stay here again as my first choice.

Cons:

I found nothing that I did not like. It was all perfect!

2026-07-11 • via Nuitee
I
Isha • family_with_children • us
9
would love to stay here again for the harbour view
Pros:

location was fabulous. we were coming from a cruide ship and this hotel is literally 2 blocks away, 5 minutes walk. plenty of excellent breakfast and dining options around.

Cons:

the pillows could have been firmer, they were very soft

2026-07-10 • via Nuitee
E
ERWIN • family_with_children • cz
9
2026-07-10 • via Nuitee
B
BrundallbazNorwich • Couples • Norwich, Norfolk, East Anglia, England
10
Great customer service
Pros:

Booked to stay here for one night before flying back to the UK after coming off an Alaskan cruise. Turned up at the hotel at 9am hoping to just leave the bags until we could check in later but were told that they had a room ready that we could take immediately if we weren't bothered that it didn't have a view.
Was great to get into the room, get a shower before getting out to explore the City. Well appointed large room with kitchen facilities, very comfortable bed and good wifi

2026-07-09 • via Tripadvisor
B
Bonnie • couple • us
9
Pros:

Location

Cons:

Nothing

2026-07-09 • via Nuitee