CHN Hotel Monterrey Centro, Trademark by Wyndham

Hotels
•
Wyndham Hotels & Resorts
6.2 (129 reviews)
Avenida Pino Suarez, 1001, Colonia Centro, Monterrey, NL, 64000 , Monterrey , MX
52-81-81502200

listing image 1
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Pets allowed

Facilities

Elevator
Fitness facilities
Conference space
Breakfast available (surcharge)
Safe-deposit box at front desk
Multilingual staff
Free newspapers in lobby
Porter/bellhop
Express check-out
Meeting rooms
See all facilities

Review Highlights

Pros:
Excellent location (near concert pavilion, shopping, highway)
Good value / affordable prices
Recommended buffet by some guests
Some front desk staff were very kind and helpful
Room size and shower praised by a few guests
Several guests reported satisfactory stays or 'very good'
Close to local amenities and shopping areas
Convenient for events (short walk to venue)
Cons:
Dirty rooms, stained towels and moldy bathrooms
Poor cleanliness and overall maintenance
Rude or apathetic restaurant/waitstaff
Limited restaurant menu options and slow service
Broken or non-functioning items (phone, table, elevator)
Hydromassage / hot tub unavailable
Old property with damp/carpet smell
Rooms not as pictured / misleading photos
Parking too small
Accessibility issues / lack of proper handicap access (serious incident reported)

Categories

Cleanliness
2.5
Multiple guests reported dirty rooms, stained towels (including blood), moldy bathrooms and generally poor housekeeping and maintenance.
Service
9.3
Mixed reports: restaurant staff were often described as rude or apathetic, but several mentions highlight very kind and helpful front desk staff and polite interactions on multiple stays—front desk performance drives a high service score.
Location
10
Consistently praised: excellent location, close to the concert pavilion, San Pedro, shopping and highway access; convenient for events and shopping despite some notes about safety at night.
Room Quality
4.8
Rooms are aged with reports of broken furniture, limited lighting, non-working phones, carpet/damp smell and occasional dirty beds; one guest liked the shower and room size, but overall room condition is below average.
Amenities
4
Several amenity failures: hydromassage/hot tub unavailable, elevator problems after a blackout, limited cable/phone issues and limited restaurant options; maintenance appears lacking.
Value for Money
9.5
Many guests highlighted good prices, great value and a recommended buffet; despite condition issues for some, perceived affordability and value is a common positive.
Food and Beverage
3.5
Food service received many complaints: slow service, limited menu options and rude/apathic waitstaff; a few guests praised the buffet, but overall F&B sentiment is poor.
Overall Experience
6
Highly mixed: some guests report satisfactory stays (clean/comfortable or good value), while others describe very negative experiences including major cleanliness, accessibility and maintenance failures; overall experience averages out to slightly below the target rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-10-28 22:39

Property Description

Recreational Amenities
Enjoy an outdoor pool, an indoor pool, and a 24-hour fitness center for relaxation and fitness.

Dining Options
Satisfy your cravings at Gambrinos with delicious Mexican cuisine, or enjoy room service and drinks at the bar/lounge.

Convenient Features
Benefit from amenities like complimentary wireless internet, a 24-hour business center, and free self-parking.

To immerse yourself in comfort and convenience, book your stay at CHN Hotel Monterrey Centro, Trademark by Wyndham for a delightful experience in the heart of Monterrey.

Important information:

  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

6.2
Based on 129 reviews
Cleanliness: 2.5
Service: 9.3
Location: 10
Room Quality: 4.8
Amenities: 4
Value for Money: 9.5
Food and Beverage: 3.5
Overall Experience: 6
A
Astrid • partner
6
Pros:

no me gusto el cuarto nunca me cambiaron las toallas ni me pusieron nuevas amenidades como jabon de baño el minisplit no fun ionaba bien y tenia miy poca luz el cuarto asi como uno de las lamparas fundido tambien desde el che k in me queria cobrar mas de lo que. recerve por expedia y nose porque me querian xobrar mas

2025-10-12 • via Nuitee
C
Cesar adrian
10
Mal servicio del restaurante meseros muy groseros
Pros:

Habitaciones muy limpias me gustó, servicio de restaurante pésimo los meseros muy apáticos y con. Mala actitud no te sirven café ni nada y con muy mala cara eso no me gustó pero no se trate de coreanos por que se caen por atenderlos

2025-10-08 • via Nuitee
J
JAIME AVILA
6
Pros:

Mejorar limpieza e instalaciones

2025-10-03 • via Nuitee
K
Karen
8
Pros:

Todo estuvo limpio

2025-09-28 • via Nuitee
N
Nicolas David • partner
8
Pros:

Íbamos a un concierto en el pabellón M , a solo 5?mn

2025-09-27 • via Nuitee
A
Antonio
10
Pros:

Everybody was very polite, the room was good size and it was a shower that I liked a lot.

2025-09-19 • via Nuitee
C
Carolina
8
Pros:

Nice place, good prices, I can recommend its buffet.

2025-09-18 • via Nuitee
A
Armando
10
Pros:

Excelente ubicación

2025-09-07 • via Nuitee
M
Mónica • family
8
Pros:

No estaba disponible el hidromasaje, creo que hace falta mantenimiento a las habitaciones, una mesita estaba quebrada, el teléfono no funcionaba, estaba sin cable

2025-09-07 • via Nuitee
V
Verified traveler
10
Pros:

Todo bien. Gracias

2025-09-07 • via Nuitee
H
Hissel Adriana
6
Pros:

El lugar se muestra descuidado

2025-08-31 • via Nuitee
L
Linda E • family
2
Pros:

Worst hotel experience ever. Absolutely unacceptable and would never return. This was by far the worst hotel experience I’ve ever had. The property was extremely dirty and poorly maintained from the moment I arrived. To make matters worse, there was no proper handicap access, which made getting around nearly impossible and unsafe. Also, my father fell from his walker due to not being spacious, and hit his head and bruised his right side. This later resulted in him going to the ER and had had a mini stroke. No compassion and nothing was done by staff to help assist in the situation. I originally booked for six nights but the conditions were so bad that I could only stay one night before checking out. The lack of cleanliness, accessibility, and basic care for guests is unacceptable. I would strongly advise anyone considering this hotel to look elsewhere, as it does not meet even the most basic standards of comfort or hospitality.”

2025-08-23 • via Nuitee
M
Melanie • partner
2
Pros:

Bed dirty, parking to small. Nothing like the pictures

2025-08-19 • via Nuitee
M
Miguel • family_with_children
8
Pros:

The location has its plus and minuses, very close to beautiful San Pedro and close to the highway. But definitely not somewhere you want to be walking around with your family once it gets dark. But it was a great place to sleep in.

2025-08-18 • via Nuitee
J
Jane
8
Pros:

It was ok

2025-07-28 • via Nuitee
J
Jane • family
10
Pros:

It was ok

2025-07-28 • via Nuitee
M
monica
2
Pros:

Las toallas rotas y sucias con manchas de sangre, el baño asqueroso, así como el piso y todo el hotel descuidado, decidimos cancelar e irnos a otro hotel

2025-07-14 • via Nuitee
L
Leonel
10
Pros:

Ngjk

2025-07-07 • via Nuitee
L
Luis Egardo
10
Pros:

Very good

2025-07-04 • via Nuitee
C
Clinton • family_with_children
4
Pros:

Old property damp smell, room not clean, not a new property

2025-06-08 • via Nuitee