CHN Hotel Monterrey Centro, Trademark by Wyndham

Hotels
•
Wyndham Hotels & Resorts
7.4 (129 reviews)
Avenida Pino Suarez, 1001, Colonia Centro, Monterrey, NL, 64000 , Monterrey , MX
52-81-81502200

listing image 1
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Pets allowed

Facilities

Meeting rooms
Fitness facilities
Express check-out
Guest education on local ecosystems and culture
Free WiFi
24-hour front desk
Luggage storage
Express check-in/check-out
Elevator
Fitness facilities
See all facilities

Review Highlights

Pros:
Habitaciones muy limpias
Excelente ubicación
Everybody was very polite
Cons:
Dirty property conditions
Poor restaurant service
Lack of maintenance on rooms and amenities

Categories

Cleanliness
4.29
The property was extremely dirty and poorly maintained from the moment I arrived. The reviews indicate a significant lack of cleanliness.
Service
7.76
Service at the restaurant was poor and staff showed a lack of compassion in addressing guest issues.
Location
9.3
Location is close to beautiful San Pedro but could be unsafe for families at night.
Room Quality
6.25
Many complaints regarding room conditions and maintenance. The room did not meet expectations.
Amenities
7.28
Amenities were lacking with specific comments about maintenance issues.
Value for Money
8.24
Some good remarks about pricing but negatively impacted by the quality of service and cleanliness.
Food and Beverage
8.79
Positive comments about the buffet; however, service quality was severely critiqued.
Overall Experience
7.26
Overall experience was poor due to cleanliness and service issues but some positive aspects noted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-18 05:20

Property Description

Experience unparalleled comfort at CHN Hotel Monterrey Centro, Trademark by Wyndham, where modern elegance meets prime location in the heart of Monterrey.

Recreational Oasis
Unwind in our stunning outdoor and indoor pools or push your limits at our 24-hour fitness center, ensuring relaxation and wellness are always within reach.

Culinary Delights
Savor the exquisite flavors of Mexican cuisine at Gambrinos, our on-site restaurant, or enjoy the convenience of room service during limited hours. Don't miss our delightful buffet breakfasts available daily.

Business and Events Ready
With state-of-the-art meeting rooms, a 24-hour business center, and complimentary newspapers in the lobby, your business needs are fully covered, while our banquet hall is perfect for any gathering or event.

Your perfect getaway awaits—book your stay at CHN Hotel Monterrey Centro today!

Important information:

  • Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
  • Only registered guests are allowed in the guestrooms.
  • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
  • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
  • Contactless check-in and contactless check-out are available.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MTY

Property Policies

  • Pets

    Only dogs and cats are allowed

  • Children and extra beds

    No rollaway/extra beds available

  • Pets

    Service animals not allowed

  • Check-in & Check-out

    Contactless check-out is available

  • Pets

    Pet max weight (per pet) in kg is 10

See all policies

Location

Guest Reviews

7.4
Based on 129 reviews
Cleanliness: 4.29
Service: 7.76
Location: 9.3
Room Quality: 6.25
Amenities: 7.28
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 7.26
A
Astrid • partner
6
Pros:

no me gusto el cuarto nunca me cambiaron las toallas ni me pusieron nuevas amenidades como jabon de baño el minisplit no fun ionaba bien y tenia miy poca luz el cuarto asi como uno de las lamparas fundido tambien desde el che k in me queria cobrar mas de lo que. recerve por expedia y nose porque me querian xobrar mas

2025-10-12 • via Nuitee
C
Cesar adrian
10
Mal servicio del restaurante meseros muy groseros
Pros:

Habitaciones muy limpias me gustó, servicio de restaurante pésimo los meseros muy apáticos y con. Mala actitud no te sirven café ni nada y con muy mala cara eso no me gustó pero no se trate de coreanos por que se caen por atenderlos

2025-10-08 • via Nuitee
J
JAIME AVILA
6
Pros:

Mejorar limpieza e instalaciones

2025-10-03 • via Nuitee
K
Karen
8
Pros:

Todo estuvo limpio

2025-09-28 • via Nuitee
N
Nicolas David • partner
8
Pros:

Íbamos a un concierto en el pabellón M , a solo 5?mn

2025-09-27 • via Nuitee
A
Antonio
10
Pros:

Everybody was very polite, the room was good size and it was a shower that I liked a lot.

2025-09-19 • via Nuitee
C
Carolina
8
Pros:

Nice place, good prices, I can recommend its buffet.

2025-09-18 • via Nuitee
V
Verified traveler
10
Pros:

Todo bien. Gracias

2025-09-07 • via Nuitee
M
Mónica • family
8
Pros:

No estaba disponible el hidromasaje, creo que hace falta mantenimiento a las habitaciones, una mesita estaba quebrada, el teléfono no funcionaba, estaba sin cable

2025-09-07 • via Nuitee
A
Armando
10
Pros:

Excelente ubicación

2025-09-07 • via Nuitee
H
Hissel Adriana
6
Pros:

El lugar se muestra descuidado

2025-08-31 • via Nuitee
L
Linda E • family
2
Pros:

Worst hotel experience ever. Absolutely unacceptable and would never return. This was by far the worst hotel experience I’ve ever had. The property was extremely dirty and poorly maintained from the moment I arrived. To make matters worse, there was no proper handicap access, which made getting around nearly impossible and unsafe. Also, my father fell from his walker due to not being spacious, and hit his head and bruised his right side. This later resulted in him going to the ER and had had a mini stroke. No compassion and nothing was done by staff to help assist in the situation. I originally booked for six nights but the conditions were so bad that I could only stay one night before checking out. The lack of cleanliness, accessibility, and basic care for guests is unacceptable. I would strongly advise anyone considering this hotel to look elsewhere, as it does not meet even the most basic standards of comfort or hospitality.”

2025-08-23 • via Nuitee
M
Melanie • partner
2
Pros:

Bed dirty, parking to small. Nothing like the pictures

2025-08-19 • via Nuitee
M
Miguel • family_with_children
8
Pros:

The location has its plus and minuses, very close to beautiful San Pedro and close to the highway. But definitely not somewhere you want to be walking around with your family once it gets dark. But it was a great place to sleep in.

2025-08-18 • via Nuitee
J
Jane
8
Pros:

It was ok

2025-07-28 • via Nuitee
J
Jane • family
10
Pros:

It was ok

2025-07-28 • via Nuitee
M
monica
2
Pros:

Las toallas rotas y sucias con manchas de sangre, el baño asqueroso, así como el piso y todo el hotel descuidado, decidimos cancelar e irnos a otro hotel

2025-07-14 • via Nuitee
L
Leonel
10
Pros:

Ngjk

2025-07-07 • via Nuitee
L
Luis Egardo
10
Pros:

Very good

2025-07-04 • via Nuitee
C
Clinton • family_with_children
4
Pros:

Old property damp smell, room not clean, not a new property

2025-06-08 • via Nuitee