Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3618 reviews)
13 Bis Rue Matabiau , Toulouse , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3618 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
L
Linda • couple • gb
9
Pros:

Centrslly located , staff very helpful and good quality breakfast

2026-04-18 • via Nuitee
B
Bruno B. • solo_traveller • fr
9
2026-04-18 • via Nuitee
N
Nathalie • couple • ch
9
Très bon hôtel pour une découverte de Toulouse.
Pros:

Accueil parfait au check in. Personnel très sympathique, très disponible. Par la suite également.
Petit déjeuner super, hôtel très propre, café/thé/eau à dispo toute le journée,
A quelque pas du centre ville et de restos sympas.

Cons:

Tout était très bien.
Peut-être la chambre un peu petite, pas de fauteuil. Mais néanmoins confortable.

2026-04-18 • via Nuitee
M
mark • solo_traveller • gb
7
2026-04-17 • via Nuitee
A
anne sophie • solo_traveller • fr
9
Pros:

Accueil parfait , grande gentillesse , conseils restos super , petit dej impec, a dispo en permanence café thé, salle et salon tres calme
Chambre belle deco fonctionnelle et hyperpropre

Cons:

Rien

2026-04-17 • via Nuitee
D
Daniela • extended_group • ro
9
Fijne verblijf
Pros:

Vriendelijke personeel, goede bedden, schoon, lekker ontbijt en locatie dicht bij het centrum.
Wij vonden het watter apparat beneden met ook flessen voor de kamer een echte plus.

2026-04-16 • via Nuitee
S
Sanchez robredo • extended_group • es
10
2026-04-15 • via Nuitee
L
LOIS • solo_traveller • gb
10
2026-04-15 • via Nuitee
A
Anne • couple • be
8
2026-04-15 • via Nuitee
G
Glaucia • couple • fr
10
2026-04-14 • via Nuitee
T
TAI SIK • solo_traveller • kr
10
2026-04-13 • via Nuitee
P
patrice • couple • fr
7
2026-04-13 • via Nuitee
P
pierre • family_with_children • fr
9
2026-04-13 • via Nuitee
L
Luca • couple • gb
9
2026-04-13 • via Nuitee
R
Roberta • couple • it
9
Gradito caffe’ e acqua gratuiti disponibili h24
Pros:

Posizione comodissima per il centro citta’, la stazione dei treni e i bus per aereoporto e Cite’ de l’Espace

Cons:

Stanza e bagno un po’ piccoli

2026-04-13 • via Nuitee
C
Cristina • couple • es
7
2026-04-12 • via Nuitee
S
Serge • solo_traveller • fr
7
2026-04-12 • via Nuitee
M
Monni • family_with_children • it
10
Pros:

La posizione è perfetta! C'è la stazione degli autobus a 50 MT ed è in centro. Lo staff è giovane e gentilissimo... Cercano di fare di tutto per farti stare bene. La camera pulitissima con tutto l'essenziale e la colazione super... Siamo stati benissimo!

Cons:

Niente perché è stato tutto perfetto

2026-04-12 • via Nuitee
S
Stephane • couple • fr
9
Pros:

👍

2026-04-12 • via Nuitee
A
Alain • couple • fr
10
2026-04-12 • via Nuitee