Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3819 reviews)
13 Bis Rue Matabiau , Toulouse , fr

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Children allowed
Pets allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3819 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
L
Linda • couple • us
8
2026-06-26 • via Nuitee
A
Ann • couple • se
10
Excellent!
Pros:

Amazing staff. So helpful, pleasant and flexible.

Great breakfast, comfortable beds.

The girls in the reception and Lorenzo who went out of their way to try to help me recover my baggage that went missing on Air France .

Merci!

Cons:

A bit crowded by the tables around the warm foodststion.

2026-06-25 • via Nuitee
A
Adrián • solo_traveller • es
8
2026-06-24 • via Nuitee
M
Martine • couple • fr
8
Nous reviendrons
Pros:

Le personnel, l’accueil, les lieux bien décorés, le salon à l’accueil…

Cons:

La chambre reste un peu petite…

2026-06-24 • via Nuitee
M
Mena Torres • solo_traveller • es
5
No corresponde a un hotel 4 estrellas
Pros:

Personal

Cons:

Tamaño habitación y baño super pequeño.bañera peligrosa.
Instalaciones de Albergue Juvenil,no de Hotel 4 estrellas.Solo en el precio

2026-06-24 • via Nuitee
J
Ja Rodiguez • solo_traveller • es
8
Pros:

Situación
Leonardo y la Argentina encantadores..

Cons:

Los hoteles de cuatro estrellas en Francia son peores que lo de España pero ya lo sabíamos

2026-06-23 • via Nuitee
M
Milagros • solo_traveller • es
8
Pros:

El personal que estaba por la noche

2026-06-23 • via Nuitee
G
Gertrude • couple • us
10
Exceptional
Pros:

Walking distance to shopping and restaurants. Great breakfast!

Cons:

None

2026-06-23 • via Nuitee
E
Elizabeth • solo_traveller • au
10
Pros:

This was a nicely appointed room. The breakfast was excellent. The hotel was only a short walk to the centre of town which was very convenient. The staff were very helpful.

2026-06-23 • via Nuitee
G
Guy • couple • be
9
Goed hotel in centrum met afgesloten parking .
Pros:

Heel gevarieerd ontbijt met alles wat je maar wil .Je kan water , koffie en versnaperingen krijgen in de inkom ( 24/24 )
Hotel ligt in het centrum en is het is er toch rustig.Parking aan het hotel . Het is wat nauw om binnen te rijden met een bredere wagen.

Cons:

Niets

2026-06-23 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
Pros:

Lovely hotel right next to the train station a few bars down the road, breakfast was nice with a mix of continental and some cooked food, staff excellent would recommend

2026-06-23 • via Nuitee
O
Oskar79 • solo_traveller • es
8
2026-06-22 • via Nuitee
A
Antonio • solo_traveller • es
9
Pros:

Las facilidades para aparcar en un parking muy cercano.

2026-06-22 • via Nuitee
N
Nicolas • solo_traveller • fr
8
2026-06-22 • via Nuitee
A
Anthony • couple • fr
8
2026-06-21 • via Nuitee
G
Gamze • solo_traveller • tr
8
2026-06-20 • via Nuitee
F
Ford • solo_traveller • gb
8
2026-06-20 • via Nuitee
F
Florence • couple • gb
10
Clean, comfortable stay - would have paid more
Pros:

Brilliant room for the price. Extremely comfy bed, good aircon, coffee pod machine, bath robes and window that fully opens. Nice staff, free still and fizzy water machine downstairs you can refill from including ice. Extra coffee and tea downstairs too. Didn’t have the breakfast. Great location.

Cons:

Nothing - fantastic value and I’m fussy

2026-06-20 • via Nuitee
F
FERRAN • extended_group • es
8
2026-06-19 • via Nuitee
B
Bernard • couple • fr
8
2026-06-17 • via Nuitee