Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3449 reviews)
13 Bis Rue Matabiau , Toulouse , fr

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
Non-smoking throughout
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3449 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
C
Carolina • family_with_children • es
9
Pros:

Personal molt atent a ajudar i molt amable. L'hotel està ben situat, a 10 min de l'estació de tren a peu, i 10 min del centre, en una zona silenciosa. És petit i té tots els detalls per una estada comfortable.

Hi tornaria segur.

Cons:

Com a única pega, diria que les habitacions podrien estar una mica més insonoritzades.

2026-02-14 • via Nuitee
I
Isabel • family_with_children • es
9
Pros:

La situació i el personal

Cons:

Res especial

2026-02-14 • via Nuitee
E
Elaine Maria • family_with_children • br
10
Pros:

Everything! The staff was amazing and the location formidable 🙂

2026-02-13 • via Nuitee
J
Jacques • solo_traveller • fr
7
2026-02-12 • via Nuitee
L
Lone • couple • dk
7
Et fint ophold med et meget venligt og imødekommende personale.
Pros:

Beliggenheden er virkelig god. Man bor lige i centrum, men der er ikke støj fra gaden.

Morgenmaden var rigtig god.

Cons:

Værelset var meget lille og også lidt slidt. Men pænt og rent.

2026-02-12 • via Nuitee
D
Daniela • couple • md
9
Very nice
Pros:

Breakfast provided eveything you need, the service is really good. Staff is friendly and helpful. You have parking there if it is needed, always available coffee/water/tea in the lobby. Close to the public transportation and city center. Everything was good

2026-02-12 • via Nuitee
Y
Yaagoubi • couple • es
8
2026-02-11 • via Nuitee
G
Gillles • couple • fr
10
Idéal à tous les niveaux
Pros:

Tout

Cons:

Rien

2026-02-11 • via Nuitee
I
iaco • couple • fr
10
Séjour au top grâce à une équipe au petit soin
Pros:

Hôtel bien placé, chambre propre , lit confortable et service impeccable. Le Personnel est accueillant, attentif et souriant.

2026-02-10 • via Nuitee
M
Marushka • couple • fr
7
Pros:

Le personnel très sympathique, le lit super confortable, la localisation top, le café proposé dans le hall, la chambre sur cour, l'établissement à taille humaine.

Cons:

Très très mal insonorisé, on entendait le personnel faire le ménage dès 7h30 du matin dans les chambres à côté, en dessous, au-dessus (grincements de meubles, bruit de l'aspirateur etc). Impossible de dormir dans ces conditions donc pour se reposer c'est très inconfortable. L'hôtel était bien, mais la chambre petite, et la qualité ne vaut pas ses 4 étoiles. Plutôt 3.

2026-02-09 • via Nuitee
M
Maylee • couple • fr
7
2026-02-09 • via Nuitee
A
AIT BELKACEM • family_with_children • ma
9
En général c'est bon
Pros:

J'ai tout aimé.

Cons:

Check in a 15H alors que j'ai arrivé presque à 10H30.
Mais les gens ont proposé de garder le bagage en attendant l'heure du Check in.

2026-02-09 • via Nuitee
B
bahoumi • couple • ma
8
Très bon séjour
Pros:

Chambre correcte
Très calme
Eau purifiée à disposition
Proche du centre

Cons:

La vue de la chambre
Très petites toilettes

2026-02-09 • via Nuitee
J
Juan Luis • family_with_children • es
8
Finde en Toulouse.hotel correcto
Pros:

La ubicación
La amabilidad del personal
Agua gratis rellenable

Cons:

La habitación es correcta pero necesita plan Renove
Hotel aprovechado al máximo y en momentos el ascensor no es accesible
Tuvimos problemas con la TV no encendía, el personal subió y lo arregló
Creo que es un hotel que se le ha caído una estrella pero lo suplen con extrema amabilidad y buena ubicación en Toulouse

2026-02-08 • via Nuitee
M
Manu • solo_traveller • pt
8
The hotel is good, clean and confortable.
Pros:

The location was perfect, close to city center.

2026-02-08 • via Nuitee
C
Carolina • family_with_children • es
8
2026-01-31 • via Nuitee
C
cedric • couple • fr
7
Conforme à mes attentes.
Pros:

Très bon emplacement. Petit déjeuner très bien. Acceuil très agréable.

Cons:

Salle de bain un peu désuète.

2026-01-31 • via Nuitee
S
Sabrina • family_with_children • fr
10
Très bien
Pros:

Les services en plus qui font la différence :
Café, thé, eau en libre service dans un petit salon cocooning

2026-01-31 • via Nuitee
P
pilar • family_with_children • es
9
2026-01-31 • via Nuitee
S
Sally • couple • gb
9
2026-01-30 • via Nuitee