Hôtel Innes by HappyCulture

Hotels
•
HappyCulture
8.6 (3707 reviews)
13 Bis Rue Matabiau , Toulouse , fr

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Children allowed
Pets allowed

Facilities

Parking
Non-smoking rooms
Air conditioning
Room service
Pets allowed
Lift / Elevator
Luggage storage
Express check-in/check-out
Safety deposit box
Fax/photocopying
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Property Policies

  • Groups

    When booking more than 4 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible on site (reservation is not possible) and costs EUR 10 per day.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 3 years old stay for free when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are allowed. Charges may be applicable.

Location

Guest Reviews

8.6
Based on 3707 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
D
Daniel • solo_traveller • at
9
2026-05-16 • via Nuitee
R
Rui • solo_traveller • pt
5
Quatro Estrelas 🙏???? Como?
Pros:

Muito pouca coisa.

Cons:

Quarto muito pequeno, com falta de espaço para 2 malas. Sanita separada e fechada, com cheiro a urina. Ainda com banheira, muito alta de difícil acesso. Cama e almofada muito más.

2026-05-16 • via Nuitee
U
Ulrike • solo_traveller • fr
8
Pros:

Ganz zentral gelegen, gemütlich!

Cons:

Frühstücksraum zu klein für Gästeaufkommen

2026-05-16 • via Nuitee
L
Lawrence obasuyi • solo_traveller • es
10
2026-05-15 • via Nuitee
A
aadsmid • couple • cl
9
Pros:

Good place to store our bicycles.
Good service with tap-water

2026-05-15 • via Nuitee
R
Rami Sleem • solo_traveller • lb
8
2026-05-15 • via Nuitee
J
justo eduardo dominguez • couple • ar
9
2026-05-15 • via Nuitee
C
Carlos Da Costa • solo_traveller • ch
6
Pros:

L'endroit et le pt déjeuner.

Cons:

Payer le parking en plus.

2026-05-14 • via Nuitee
T
Theekshana • couple • gb
10
Great stay
Pros:

Great location, easy walk into the main town and easy to get to the airport. Lovely staff, very clean and comfortable rooms

Cons:

Nothing

2026-05-14 • via Nuitee
N
Noel • couple • pt
9
2026-05-14 • via Nuitee
M
M2 • solo_traveller • fr
8
Très bon rapport qualité prix
Pros:

Accueil et gentillesse du personnel
Propreté
Petit déjeuner varié et complet
Emplacement
Parking

Cons:

RAS

2026-05-14 • via Nuitee
M
Marie-Anne • couple • fr
8
Pros:

Personnel très aimable et accueillant.
Bien placé, central pour la ville de Toulouse et proche de la gare.

2026-05-13 • via Nuitee
J
Jaime • solo_traveller • es
7
2026-05-13 • via Nuitee
L
Linda • couple • ca
9
It was a great choice for us!
Pros:

Location, staff, breakfast with lots of hot and cold options, lots of fresh water and diablo choices, room was modern.

Cons:

Bed was a little firm.

2026-05-13 • via Nuitee
E
EUGENE • couple • fr
9
2026-05-12 • via Nuitee
Z
Zezlle • solo_traveller • fr
10
2026-05-11 • via Nuitee
G
Giovanni • solo_traveller • it
8
Pros:

La posizione è eccellente, comodo il garage nello stesso edificio. Colazione veramente molto ricca. Staff molto gentile.

Cons:

La camera era un po' angusta.

2026-05-11 • via Nuitee
G
Gregory • couple • fr
8
2026-05-11 • via Nuitee
D
didier • solo_traveller • fr
8
Pros:

Bel emplacement

2026-05-11 • via Nuitee
V
Vladimir • couple • ca
9
2026-05-10 • via Nuitee