Hôtel Innes by HappyCulture

Hotels
HappyCulture
8.6 (4119 reviews)
13 Bis Rue Matabiau , Toulouse , fr

Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Room service
Heating
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent service
Central location
Clean and pleasant atmosphere
Cons:
Noise issues
Small rooms
Misleading promotional images

Categories

Cleanliness
8.35
Multiple mentions of cleanliness, but some reviews hint at issues with room quality.
Service
9.15
Consistently praised for warmth and attentiveness in service.
Location
9.15
Highly rated for its central location, with easy access to attractions.
Room Quality
7.65
Some reviews mention small room sizes and noise issues.
Amenities
8.45
Basic amenities provided, breakfast appreciated but some limitations noted.
Value for Money
8.55
Though ratings vary, value perceived as decent for the city.
Food and Beverage
8.65
Breakfast is well-received, marking it as a strong point for this hotel.
Overall Experience
8.85
Overall satisfaction high, with many willing to return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-21 05:15

Property Description

Modern Comfort in the Heart of Toulouse

Contemporary Design and Amenities: Hôtel Innes by HappyCulture offers stylish rooms with air-conditioning, private bathrooms, and a courtesy tray. Enjoy a comfortable stay with modern design elements and essential amenities.

Convenient Location: Situated in Toulouse city centre next to the Jeanne d’Arc Metro stop, our hotel provides easy access to the Basilique Saint-Sernin and the River Garonne. Explore the vibrant city with ease from our central location.

Exceptional Services: Benefit from 24-hour front desk service and a daily Buffet Breakfast during your stay. Experience warm hospitality and convenience throughout your time at Hôtel Innes by HappyCulture.

Book your stay now for a memorable experience in Toulouse!

Important information:

When traveling with pets, please note that an extra charge of EUR 10 per pet, per night applies. Only pets under 10 kg are permitted.

Please note that parking is limited. Parking reservations are not possible.

When booking more than 5 rooms, different policies and additional supplements may apply.

Some Classic rooms are located on the 7th floor. The elevator goes to the 6th floor and then you must walk up stairs from the 6th to the 7th floor.

Please note that the parking is limited, if necessary preferential rates are granted at the partner Jeanne d'Arc parking (164 feet from the hotel) on request from reception.

Outside visits are prohibited to protect the safety of our employees and customers as much as possible.Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
If you require an invoice when booking a prepaid rate, write this and your company details in the Special Requests box.
Parking is subject to availability due to limited spaces.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLS

Location

Guest Reviews

8.6
Based on 4119 reviews
Cleanliness: 8.35
Service: 9.15
Location: 9.15
Room Quality: 7.65
Amenities: 8.45
Value for Money: 8.55
Food and Beverage: 8.65
Overall Experience: 8.85
A
Antonia solo_traveller es
8
Hotel bien situado con un personal excelente
Pros:

El personal: encantador y muy eficaz

Cons:

No hay nada negativo que reseñar

2026-08-29 via Nuitee
B
Bird couple au
10
Great place to stay, close to all facilities & excellent value for money!
Pros:

Easy access & booking in was great. The shower was perfect & accomodation clean good sized room & TV had everything. The breakfast was excellent with a lot of options & a fantastic coffee machine. The front desk staff were welcoming & very helpful & we were so impressed with the young lady in the morning, she was impressive in her customer service skills & spoke perfect English.

Cons:

Nothing

2026-08-29 via Nuitee
A
Antonio extended_group es
9
2026-08-29 via Nuitee
R
Ruben couple es
10
Hotel muy recomendable
Pros:

Es un Hotel muy bonito, en el cual ya me he hospedado dos veces. Es muy silencioso, las camas, súper cómodas y el desayuno muy bueno

Cons:

Me ha gustado todo

2026-08-29 via Nuitee
M
Marie-Line solo_traveller be
10
Hôtel confortable et bien situé
Pros:

Personnel serviable et bel espace d'accueil, avec boissons chaudes et froides à volonté. Très bien situé entre la gare et le centre

Cons:

Rien à redire !

2026-08-29 via Nuitee
M
Marie-Line solo_traveller be
10
Hotel confortable et bien situé
Pros:

Très bien situé entre le gare et le centre, bel espace d'accueil, personnel très accueillant et serviable

Cons:

Rien à reprocher !

2026-08-29 via Nuitee
C
Camille couple fr
8
2026-08-29 via Nuitee
C
CARLOS solo_traveller es
7
La ubicación es buena. Zona tranquila cerca del bullicio.
Pros:

El personal. Muy atento.. El Parking es pequeño e incómodo,, pero tiene muy buen precio.

Cons:

Las habitaciones son muy pequeñas y el ascensor en determinadas horas no da servicio adecuado.

2026-08-28 via Nuitee
A
ANGEL couple gr
8
2026-08-28 via Nuitee
O
Oscar couple fr
9
Bel établissement au centre-ville
Pros:

Personnel à l’écoute.
Parking.
Boissons et viennoiseries en retour de promenade

2026-08-28 via Nuitee
Y
Yves couple fr
9
À conseiller
Pros:

Petit déjeuner et parking

2026-08-28 via Nuitee
S
Simon couple fr
10
Vraiment une très bonne adresse !
Pros:

Pour nous c’était tout simplement parfait et personnel très chaleureux et à l’écoute

Cons:

Rien

2026-08-27 via Nuitee
M
Mercedes couple es
8
Pros:

La ubicación, el desayuno y la relación calidad-precio.

2026-08-27 via Nuitee
J
Juan Antonio solo_traveller es
8
2026-08-27 via Nuitee
L
Laura couple it
7
Il soggiorno è stato piacevole. Siamo stati accolti bene in qualsiasi luogo.
Pros:

L'hotel si trova a pochi passi dal centro.
Pulizia e cortesia del personale. Ci hanno accolto mettendo a disposizione acqua, caffè e delle piccole briosche come merenda.
Buon rapporto qualità prezzo.

Cons:

Colazione al mattino, siamo arrivati e c'era poco.
Dovrebbero tenere conto anche di chi non si alza all'alba perche' in vacanza.

2026-08-27 via Nuitee
W
Walberto solo_traveller es
9
Buena idea si vas a Toulouse en coche.
Pros:

Emplazamiento, está cerca de todo.
Tiene parking para vehículos a 10€/día, con lluna entrada/salida que requiere un poco de cuidado, ya que va justa en tamaño, y que el coche sea maniobrable.
Eso sí, en Toulouse no hace falta el coche para nada.

Cons:

Solo hay un ascensor y las escaleras son "pequeñas".

2026-08-27 via Nuitee
G
guylaine solo_traveller fr
8
2026-08-27 via Nuitee
T
Tor solo_traveller no
8
2026-08-26 via Nuitee
L
Laura couple gb
9
Lovely
2026-08-26 via Nuitee
M
Muriel solo_traveller es
3
Pros:

Estaba limpito

Cons:

La habitación, pequeña ,muy pocos muebles, las camas muy pequeñas y pegadas a la pared.

2026-08-26 via Nuitee