Portom International Hokkaido

Hotels
9.6 (779 reviews)
Bibi New Chitose International Airport International Terminal Building 4F , Chitose , jp

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Restaurant
Lift / Elevator
Luggage storage
Safety deposit box
Soundproof rooms
Sauna
See all facilities

Review Highlights

Pros:
Clean and beautiful property
Helpful and attentive staff
Convenient airport location
Cons:
High printing fees for documents
Some issues with luggage assistance

Categories

Cleanliness
9.99
The property is described as clean and well-maintained.
Service
9.46
The staff is noted for being helpful and attentive.
Location
9.5
The hotel is conveniently located at the airport for easy access.
Room Quality
9.95
Rooms are described as spacious, modern, and beautifully equipped.
Amenities
9.48
The hotel offers excellent amenities like a spa and onsen.
Value for Money
8.94
The hotel is considered expensive, but generally worth the cost.
Food and Beverage
9.49
Various tasty restaurants available in the airport terminal.
Overall Experience
9.96
Guests express a very satisfying and relaxing experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 07:57

Property Description

Luxurious 5-Star Accommodation
Portom International Hokkaido in Chitose offers a blend of luxury and convenience, located just steps away from New Chitose Airport. The hotel features a fitness centre, bar, and a hot spring bath for guests to unwind after a long day of travel.

Exceptional Dining and Services
Indulge in exquisite dining at the on-site restaurant or enjoy the convenience of 24-hour room service. The hotel also offers a concierge service to cater to all your needs, ensuring a seamless and memorable stay.

Convenient Location and Nearby Attractions
With easy access to New Chitose Airport and popular attractions like Salmon Hometown Chitose Aquarium and Lake Shikotsu, Portom International Hokkaido is the perfect choice for both leisure and business travelers.

Book your stay at Portom International Hokkaido now for a truly unforgettable experience.

Important information:

Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CTS

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 11 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

9.6
Based on 779 reviews
Cleanliness: 9.99
Service: 9.46
Location: 9.5
Room Quality: 9.95
Amenities: 9.48
Value for Money: 8.94
Food and Beverage: 9.49
Overall Experience: 9.96
V
Vilma Dso • solo_traveller • ph
10
Hokkaido Favorite
Pros:

The ambience to the room and the staff hospitality. Inside New Chitose airport, making it so convenient

Cons:

Steep price though it was worth it. We only stayed overnight due to a cancelled flight.

2026-05-15 • via Nuitee
E
Emma • solo_traveller • gb
10
Pros:

The onsen was great, breakfast was amazing
The beds where so comfortable
The room windows there's a button for electronic blackout shutters.

We did a short walk back to the international airport.
Amazing selection of quick food establishments. Only open till 8.30/9pm

Cons:

Nothing

2026-05-14 • via Nuitee
S
Shihhuei • family_with_children • tw
9
2026-05-13 • via Nuitee
T
Tina • couple • au
8
Good for early flights .
Pros:

Walking distance to board international flights.

Cons:

The hotel location is incorrect in booking.com website.

2026-05-12 • via Nuitee
M
Markus • couple • de
7
Tolles Hotel - wenn man es im Flughafen Sapporo zu finden weiß
Pros:

Extrem professionelles, sehr luxuriöses Haus mit sehr vielen tollen Annehmlichkeiten!

Cons:

Wir haben - im kleinen Flughafen Sapporo - gut 30 Minuten gebraucht das Hotel zu finden.

Unserer Meinung nach ist die Ausschilderung / die Beschilderung im Flughafen - vor allem im nationalen Teil - deutlich verbesserungsfähig (auf die "Ortskenntnisse" der Damen an der Flughafeninformation konnten wir uns nur sehr bedingt verlassen).

2026-05-10 • via Nuitee
K
Kuen Rong • couple • tw
9
Pros:

Location

Cons:

Breakfast

2026-05-09 • via Nuitee
J
junnkou • couple • jp
10
2026-05-09 • via Nuitee
A
AZUSA • family_with_children • jp
10
2026-05-07 • via Nuitee
N
Nattapohn • couple • th
8
2026-05-04 • via Nuitee
C
Christabel • extended_group • sg
10
Pros:

Clean, modern, good layout of room, generous amenities. Convenient for staying overnight at airport.

2026-05-02 • via Nuitee
G
Gordon • couple • au
9
A very pleasant stay
Pros:

Very new stylish well located hotel with onsen

2026-04-30 • via Nuitee
S
Sato • solo_traveller • jp
7
対応のよさ
Pros:

スタッフの対応

Cons:

外国人の入浴マナー

2026-04-30 • via Nuitee
F
Fung • couple • us
7
2026-04-27 • via Nuitee
A
Anissada • extended_group • th
10
2026-04-26 • via Nuitee
T
Titinan • couple • th
9
2026-04-25 • via Nuitee
H
Huey Jiuan • couple • sg
9
Very comfortable stay in a spacious room
Pros:

Big rooms, complete toiletries, friendly staff who speak English

Cons:

Lightings are too dark. Breakfast is expensive.

2026-04-25 • via Nuitee
K
Kantima • family_with_children • th
9
2026-04-24 • via Nuitee
H
Hyun Joo • solo_traveller • us
10
It’s the best airport hotel in the world!
Pros:

Location, clean and spacious room, hospitality, great restaurants, and onsen.

Cons:

None

2026-04-23 • via Nuitee
C
Chae Ah • couple • kr
8
2026-04-22 • via Nuitee
M
Meechai • family_with_children • th
9
Excellent
Pros:

Close and clam.

2026-04-22 • via Nuitee