Emporio Veracruz

Hotels
Emporio Hotels
9 (2038 reviews)
Paseo del Malecón 244 , Veracruz , mx

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean pools
Comfortable rooms
Cons:
Inconsistent food temperatures
Noise in some areas
Issues with room maintenance

Categories

Cleanliness
8.5
General sentiment indicates good cleanliness, but some comments suggest areas for improvement.
Service
10
Hosts consistently praised the attentive and friendly staff.
Location
9.5
Location frequently mentioned as a strong point for guests.
Room Quality
8.5
Rooms generally comfortable, but issues noted with maintenance in a few cases.
Amenities
9
Amenities include good pool facilities, though some complaints about temperature.
Value for Money
8.5
Pricing concerns noted regarding certain services, but overall still perceived as fair.
Food and Beverage
8.5
Food praised for quality, but temperature and flavor variability noted.
Overall Experience
9.5
Reviews mostly reflect a positive overall experience, with minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:17

Property Description

Breathtaking Views of Fort of San Juan de Ulúa
Experience luxury at its finest at Emporio Veracruz, where every room offers stunning views of the historic Fort of San Juan de Ulúa.

Luxurious Amenities for Every Guest
Indulge in the hotel's 3 swimming pools, spa, and 24-hour room service. Each guest room is equipped with a 32-inch flat-screen TV, iPod docking station, minibar, and coffee maker. Upgrade to a room with a balcony to enjoy mesmerizing ocean views.

Unwind and Rejuvenate
Take advantage of the recreational facilities including a gym, sauna, and hot tub (reservation required). For your convenience, there is also a business center, along with medical and babysitting services available.

Book your stay now at Emporio Veracruz for a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

If you book an offer with breakfast included, please note that children from 3 to 11 years will pay an additional fee. For further information, please contact the establishment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs MXN 20 per day.

Location

Guest Reviews

9
Based on 2038 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
F
felipe solo_traveller mx
10
Pros:

la vista y la ubicación, la comida todo de 10 excelente servicio 👌

2026-04-18 via Nuitee
family_with_children mx
8
2026-04-18 via Nuitee
L
Luis solo_traveller mx
10
Pros:

Las albercas y el buen servicio

Cons:

En la habitación que me tocó ya le falta una actualización a sus instalaciones

2026-04-18 via Nuitee
G
Galindo Suarez family_with_children mx
10
2026-04-18 via Nuitee
B
Bautista solo_traveller mx
10
2026-04-17 via Nuitee
M
Martha solo_traveller us
10
Pros:

Todo muy bien.

2026-04-16 via Nuitee
F
Francisco Javier solo_traveller mx
7
Pros:

La ubicación

Cons:

La habitación no tenia frigobar y el agua estaba helada, ( no se necesita muy caliente)

2026-04-16 via Nuitee
G
Garza family_with_children mx
9
2026-04-15 via Nuitee
A
ALFREDO solo_traveller mx
9
La vista desde la habitación es fenomenal
Pros:

Me encantó la ubicación, las vistas desde el hotel y la comodidad de la cama

Cons:

Tuve inconvenientes con la conexión a Internet. Cada que regresaba al hotel tenia que llamar al call center para que tener acceso al Internet

2026-04-15 via Nuitee
H
Herrera family_with_children mx
10
Muy placentera
Pros:

La ubicación y los servicios de alberca, gimnasio y el cuarto muy bonito. El personal amable y muy limpio. Si cafe y bebidas del restaurante muy buenas.

Cons:

Al llegar la recepcionista no quería aceptar el pin de booking, pero ya despues todo se aclaró

2026-04-15 via Nuitee
F
Faustino Florencio solo_traveller mx
10
Excelente satisfacción
Pros:

La alberca techada y caliente para las niñas...

Cons:

Todo Ok....

2026-04-14 via Nuitee
D
DOLORES solo_traveller mx
10
Exceso de huéspedes
Pros:

En general, como he ido varias veces, conozco los restaurantes y los espacios, y me siento en. confianza

Cons:

Por la temporada. La alberca cubierta estaba sucia..

2026-04-14 via Nuitee
E
Eder M couple us
10
2026-04-14 via Nuitee
A
Alan solo_traveller mx
10
Pros:

La piscina techada

Cons:

Que no se admiten mascotas

2026-04-13 via Nuitee
J
Jose Martin solo_traveller mx
10
Pros:

Las albercas, el estacionamiento, el internet, la vista, las habitaciones, la ubicación.

Cons:

A pesar de que pagamos el desayuno extra ya no alcanzamos lo que a todos se les ofreció, meseros no te apoyan, en el área de alberca nos sacaron del Jacuzzi, las regaderas necesitan mantenimiento.

2026-04-12 via Nuitee
J
Jose Martin solo_traveller mx
10
Pros:

El internet, las camas, las albercas, la ubicación, el estacionamiento.

Cons:

En el desayuno bufet lo pagamos adicional y no se nos proporciono lo que a todos, los meseros no te apoyan mucho que digamos, nos echaron del Jacuzzi.

2026-04-12 via Nuitee
D
Dana solo_traveller mx
10
2026-04-12 via Nuitee
A
Albertha Brenda family_with_children mx
10
Pros:

El personal muy amable

Cons:

Lo único que no me gustó fue que llegue y me hicieron esperar 1hra xq no había habitación limpia

2026-04-08 via Nuitee
P
Peatiie90 family_with_children us
10
2026-04-08 via Nuitee
F
Francisco Monreal Palacios family_with_children mx
10
Pros:

Todo

2026-04-07 via Nuitee