Emporio Veracruz

Hotels
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Emporio Hotels
9 (1953 reviews)
Paseo del Malecón 244 , Veracruz , mx

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Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Lift / Elevator
Luggage storage
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Clean pools
Comfortable rooms
Cons:
Inconsistent food temperatures
Noise in some areas
Issues with room maintenance

Categories

Cleanliness
8.5
General sentiment indicates good cleanliness, but some comments suggest areas for improvement.
Service
10
Hosts consistently praised the attentive and friendly staff.
Location
9.5
Location frequently mentioned as a strong point for guests.
Room Quality
8.5
Rooms generally comfortable, but issues noted with maintenance in a few cases.
Amenities
9
Amenities include good pool facilities, though some complaints about temperature.
Value for Money
8.5
Pricing concerns noted regarding certain services, but overall still perceived as fair.
Food and Beverage
8.5
Food praised for quality, but temperature and flavor variability noted.
Overall Experience
9.5
Reviews mostly reflect a positive overall experience, with minor critiques.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 12:17

Property Description

Breathtaking Views of Fort of San Juan de Ulúa
Experience luxury at its finest at Emporio Veracruz, where every room offers stunning views of the historic Fort of San Juan de Ulúa.

Luxurious Amenities for Every Guest
Indulge in the hotel's 3 swimming pools, spa, and 24-hour room service. Each guest room is equipped with a 32-inch flat-screen TV, iPod docking station, minibar, and coffee maker. Upgrade to a room with a balcony to enjoy mesmerizing ocean views.

Unwind and Rejuvenate
Take advantage of the recreational facilities including a gym, sauna, and hot tub (reservation required). For your convenience, there is also a business center, along with medical and babysitting services available.

Book your stay now at Emporio Veracruz for a truly unforgettable experience.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

If you book an offer with breakfast included, please note that children from 3 to 11 years will pay an additional fee. For further information, please contact the establishment.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 01:00 PM
Airport code: VER

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 10 rooms, different policies and additional supplements may apply.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs MXN 20 per day.

Location

Guest Reviews

9
Based on 1953 reviews
Cleanliness: 8.5
Service: 10
Location: 9.5
Room Quality: 8.5
Amenities: 9
Value for Money: 8.5
Food and Beverage: 8.5
Overall Experience: 9.5
V
Víctor Manuel • family_with_children • mx
10
Pros:

Buenas ubicación
Buen trato del personal
Buenas instalaciones

2026-02-13 • via Nuitee
A
ALEJANDRO • solo_traveller • us
7
Pros:

The location. And the spa. The pool and the view

Cons:

Is old and dirty

2026-02-10 • via Nuitee
A
Armida • solo_traveller • mx
4
Pros:

Que está bien ubicado

Cons:

Que de repente no tenía agua caliente, no tuvimos luz un día, desde las 9 de la mañana hasta las 5 de la tarde

2026-02-09 • via Nuitee
M
Milena • family_with_children • fr
10
Hotel muy cómodo y buena ubicación
Pros:

Todo estuvo perfecto. La comodidad y limpieza de la habitación, la atención del personal, en específico la de la recepcionista Fátima, la ubicación en el malecón.

2026-02-09 • via Nuitee
M
Monica • family_with_children • us
10
El mejor
Pros:

Todo bien gracias amables

Cons:

Lo caro fruta de sus alimentos

2026-01-31 • via Nuitee
P
Patricia • couple • ch
8
Pros:

Die Lage

Cons:

Personal nicht sehr professionell, Restaurant entspricht nicht den Standard des Hotel

2026-01-31 • via Nuitee
H
Hernandez Torres • family_with_children • mx
9
2026-01-31 • via Nuitee
M
Mark • family_with_children • au
7
2026-01-30 • via Nuitee
A
Anastacio • family_with_children • mx
10
Pros:

Todo

Cons:

Todo estuvo muy bien

2026-01-29 • via Nuitee
P
Patricia • couple • ch
9
2026-01-28 • via Nuitee
C
Carmen • family_with_children • mx
8
Yatzil
Pros:

Alberca climatizada

Cons:

La vista

2026-01-27 • via Nuitee
M
Marzia • family_with_children • it
9
Excelente
Pros:

Muy limpio, posición excelente y staff amable.

Cons:

Todo bien, solo un elevador estaba fuera de servicio

2026-01-26 • via Nuitee
E
Ernesto • family_with_children • it
9
Un buon albergo nel centro della città.
Pros:

Hotel molto bello. Personale gentilissimo. Camera molto grande con balcone e vista sul porto.

Cons:

Il rumore dell'aria condizionata in camera era terribile. Sembrava di essere su un aereo. Non funzionava bene e la camera rimaneva calda e umida.
Abbiamo comunicato il problema alla reception ma non è stato risolto purtroppo.
Il servizio nel ristorante dell'hotel era molto lento. Ci siamo andati 3 volte e abbiamo aspettato almeno 45 minuti ogni volta.

2026-01-26 • via Nuitee
V
Vanessa • family_with_children • mx
9
Pros:

Me encanto el lugar, la alberca, el bufete delicioso

2026-01-26 • via Nuitee
P
Pérez • family_with_children • mx
10
Será nuestro lugar para hospedarnos siempre que vayamos a Veracruz
Pros:

La Alberca techada y climatizada es un must, sobre todo si no te toca buen Clima. El desayuno buffet es de los mejores que hemos probado, muy variado, pan recién horneado, super rico.

Cons:

El tiempo de servicio de alimentos del bar a las albercas fue un poco lento, si llevan niños asegúrense de llevar lo necesario para sus inflables, porque no tienen forma de prestar o vender bombas para inflarlos, un elevador está fuera de servicio, y no tienen rampa o elevador por la fachada principal, lo que complica el acceso con personas de la tercera edad y/o niños en carreolas.

2026-01-26 • via Nuitee
M
María del Carmen • family_with_children • mx
10
Pros:

Ubicacion, vistas, comida

2026-01-25 • via Nuitee
C
Carlos Eduardo • family_with_children • mx
10
2026-01-25 • via Nuitee
L
Lopez Toribio • family_with_children • mx
10
2026-01-24 • via Nuitee
C
christian castañeda • family_with_children • mx
10
Volveré pronto
Pros:

Todo muy cómodo y el desayuno bufet de lo mejor, volveré pronto.

Cons:

En general no hubo algo desagradable. El personal muy amable en todos los puestos.

2026-01-22 • via Nuitee
J
Jose • family_with_children • mx
7
Buena ubicación pero muy caro
Pros:

La ubicación del hotel

Cons:

Costos elevados de hotel, restaurante y estacionamiento.

2026-01-21 • via Nuitee