Prima Palace Hotel

Hotels
•
Prima Hotels Israel
8.6 (403 reviews)
2A Pines Street , Jerusalem , il
+972 2-531-1811

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Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Terrace
Lift / Elevator
Laundry
See all facilities

Review Highlights

Pros:
Great location
Friendly service
Cons:
Issues with cleanliness
Limited parking

Categories

Cleanliness
7.81
Some complaints regarding room cleanliness.
Service
9.28
Friendly and accommodating staff.
Location
9.32
Excellent location near transport and attractions.
Room Quality
8.27
Rooms are nice and comfortable, but a bit small.
Amenities
8.3
Limited on-site parking but decent overall.
Value for Money
8.86
Great value considering the location and service.
Food and Beverage
8.11
Breakfast was good, but some complaints about variety.
Overall Experience
8.88
Overall, a positive experience with some room for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 07:14

Property Description

Centrally Located in Jerusalem's Historic Neighbourhoods
Experience the heart of Jerusalem at Prima Palace Hotel, ideally situated near Mahane Yehuda Market and top attractions like the Old City.

Comfortable and Spacious Accommodations
Relax in one of our 75 well-appointed guest rooms, designed in soothing neutral tones for a peaceful stay.

Diverse Amenities for All Guests
Enjoy the inclusive atmosphere with kosher dining, Mikvot facilities, and a synagogue, catering to the needs of both Jewish and non-Jewish travelers.

Book your stay at Prima Palace Hotel for an unforgettable Jerusalem experience.

Important information:

Based on local tax laws, guests with a tourist visa to Israel are exempted from paying VAT for their reservation. Israeli citizens and residents ("non tourists" as defined in the VAT law) must pay VAT. This tax is automatically calculated in the total cost of the reservation for domestic customers. For guests booking from outside of Israel, the tax is not included in the total price.

Please note on Saturdays and the final day of Jewish holidays, check-in is 2 hours after sunset. The property accepts guests aged 18 and above.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TLV

Location

Guest Reviews

8.6
Based on 403 reviews
Cleanliness: 7.81
Service: 9.28
Location: 9.32
Room Quality: 8.27
Amenities: 8.3
Value for Money: 8.86
Food and Beverage: 8.11
Overall Experience: 8.88
A
Aleksandr • couple • ru
10
2026-07-21 • via Nuitee
M
Malka STEINMETZ • solo_traveller • us
9
Pros:

Location is amazing! Staff is super helpful and pleasant. Tooms were very clean.

2026-07-17 • via Nuitee
H
Haim • solo_traveller • il
8
Pros:

מלון קטן ואיכותי, נמצא במרכז העניינים

Cons:

לא היה דבר כזה

2026-07-03 • via Nuitee
M
Malka • solo_traveller • us
9
2026-07-02 • via Nuitee
J
Joseph • solo_traveller • us
6
Pros:

Prime Location, centrally located near everything. The rooms were clean. The air-conditioning was working good.

Cons:

The breakfast was weak. Been going to this Hotel for decades because of the location, breakfast has never been this poor.
Meals on Shabbos are in my opinion not worth the money, especially day meal. You get much more for your money being Shabbos in Ramada, which is where I stayed for the weekend with my family.

2026-06-30 • via Nuitee
N
Nataliya • couple • il
10
2026-06-23 • via Nuitee
ענדן • solo_traveller • il
9
Pros:

היה מצוין המלון היה עמוס מאד

Cons:

את הבאלאגן והרעש

2026-06-23 • via Nuitee
T
Tom R. • solo_traveller • il
7
Pros:

מחיר אטרקטיבי יחסית לבית מלון במרכז ירושלים, וחדר ברובו נוח ומאובזר.

Cons:

עקב תקלה בגומי המקלחון, רצפת חדר המקלחת הייתה מלאה במים כבר בהגעתי.
מקווה הידיים טפטף ללא כל פתרון
קורא הכרטיסים המגנטי בכניסה לחדר לפעמים תקול.

2026-06-21 • via Nuitee
עומר • solo_traveller • il
3
2026-06-17 • via Nuitee
I
Ida • couple • us
10
2026-06-17 • via Nuitee
M
Miriam • couple • us
10
Pros:

Breakfasts were good. Staff was very nice and accomodating and helpful.

2026-06-15 • via Nuitee
אלי • couple • il
10
מדהים
Pros:

השיהות היתה מעל המצופה.
השירותיות והאדיבות של דינה בקבלה היתה יוצאת מן הכלל.
ללא ספק נחזור שוב.
תודה רבה

2026-06-12 • via Nuitee
S
sara • couple • us
5
2026-06-09 • via Nuitee
I
Israel • solo_traveller • us
10
2026-06-03 • via Nuitee
הודיה • solo_traveller • il
8
Pros:

הכל נקי, הצוות מקסים, במקרה הייתה חניה פנויה במלון אז זכינו בחניה, המיקום מרכזי ומושלם !

Cons:

ארוחת בוקר דלה חוץ מזה נהנינו מאוד .

2026-05-31 • via Nuitee
S
silberstein • family_with_children • us
10
2026-05-10 • via Nuitee
I
isaac • extended_group • us
10
2026-05-05 • via Nuitee
טייטלבאום • family_with_children • il
7
Pros:

הצוות מדהים

Cons:

האוכל אפשר לשפר

2026-05-02 • via Nuitee
C
Cohen • couple • il
10
2026-04-23 • via Nuitee
S
Sagit • couple • il
10
Pros:

שירות מדהים
מיקום מצויין נחזור בהחלט

2026-04-14 • via Nuitee