Hilton London Paddington

Hotels
•
Hilton Hotels & Resorts
7.9 (5119 reviews)
146 Praed Street , London , gb

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Children allowed

Facilities

Fitness facilities
WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Restaurant
Room service
Heating
See all facilities

Review Highlights

Pros:
Excellent location
Friendly staff
Spacious rooms
Cons:
Housekeeping issues
Room conditions not consistent
Some amenities lacking

Categories

Cleanliness
7.61
There were mentions of a lack of housekeeping service and issues such as a room being too hot.
Service
8.58
Many reviews praised the staff for being friendly and helpful, despite a few negative remarks.
Location
9.12
Consistently highlighted as excellent, with proximity to transport and city attractions.
Room Quality
7.07
Some rooms mentioned as outdated and in need of refurbishment, while others were spacious.
Amenities
7.6
Negative comments regarding lacking amenities like air conditioning control and a fridge.
Value for Money
8.06
Generally perceived as good value, with specific mentions of reasonable pricing for the quality.
Food and Beverage
7.11
Some guests felt breakfast and gym facilities could be improved.
Overall Experience
8.08
Overall a positive experience with a few significant issues highlighted.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 12:49

Property Description

Luxurious Art Deco-style Rooms
Experience elegance and comfort in our Art Deco-style rooms at the 4-star Hilton London Paddington. Each room features modern amenities like a flat-screen TV, a minibar, and luxurious bathrooms. The large windows provide ample natural light, creating a welcoming ambiance for your stay.

Convenient Location
Connected to Paddington Station by a footbridge, our hotel offers easy access to transportation. Explore Hyde Park and Kensington Palace within a 10-minute walk. Additionally, guests are just a short 15-minute journey from Heathrow Airport via the Heathrow Express train service, making travel hassle-free.

Dining and Relaxation Options
Indulge in culinary delights at our stylish brasserie restaurant or unwind at the 146 Paddington bar. Enjoy 24-hour room service for added convenience. For a peaceful retreat, the Executive Lounge offers a serene space for relaxation or work.

Book your stay at Hilton London Paddington for a luxurious and convenient experience.

Important information:

Please note that the dinner is not included in the rate and is available in our restaurantPlease inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and charges may be applicable.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in all areas and charges are applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 5 years old stay for £30 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for £30 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Property Video

Guest Reviews

7.9
Based on 5119 reviews
Cleanliness: 7.61
Service: 8.58
Location: 9.12
Room Quality: 7.07
Amenities: 7.6
Value for Money: 8.06
Food and Beverage: 7.11
Overall Experience: 8.08
M
MIHO • solo_traveller • jp
10
2026-07-05 • via Nuitee
A
Ayed • couple • sa
6
2026-07-04 • via Nuitee
E
Ebele • solo_traveller • ng
8
2026-07-04 • via Nuitee
E
Elizabeth • solo_traveller • gb
8
2026-07-04 • via Nuitee
J
Junko • solo_traveller • jp
9
Pros:

とにかくロケーションが便利です。ヒースロー空港から電車で一本、パディントン駅直結です。ホテル入り口の下にスーパーが２軒、飲み物や軽食などもすぐに買えます。ホテル周りもお店がたくさんです。便利です。お部屋も広かったです。

Cons:

やはり少し古いためか、同行者の部屋はコンセントが１箇所しか使えないという状態だったそうです。
ただ、不潔ということはなく、清潔で綺麗です。古いということは否めないので、設備の新しさを求める人には少し不満かもしれません。

2026-07-04 • via Nuitee
C
Carol • solo_traveller • nz
4
Disappointed
Pros:

Location next to Paddington Station is excellent.

Cons:

My room was not serviced during my 2 night stay. Dont know why. The bar was closed. Apparently this is normal for weekends. No fridge in the room and peeling wallpaper.

2026-07-04 • via Nuitee
E
Edeleen • solo_traveller • my
6
2026-07-04 • via Nuitee
H
Hasanain • extended_group • gb
10
Pros:

Great hotel good and spacious room

2026-07-03 • via Nuitee
M
Marisela • couple • us
7
Nice room but WiFi is terrible
Pros:

Very comfortable bed and very cold aircon

Cons:

The WiFi was terrible no signal in my room. I was in the 4 th floor

2026-07-03 • via Nuitee
H
Hiroyasu • couple • jp
3
かなり評価低い。正直がっかりしました。
Pros:

ロケーション

Cons:

サービス、清潔感、価格、ロケーション以外は殆ど。

2026-07-03 • via Nuitee
R
Robert • couple • fr
10
Bel hotel bien dans le style Londonien
Pros:

L'emplacement central

Cons:

Rien

2026-07-02 • via Nuitee
I
Ingunn • couple • no
10
2026-07-02 • via Nuitee
M
Marie • couple • ca
8
2026-07-01 • via Nuitee
B
Bo • couple • se
10
2026-07-01 • via Nuitee
J
Journey52276137390 • Business
2
Not the 4-Star Hilton Experience I Expected
Pros:

Not the 4-Star Hilton Experience I Expected

I had a very disappointing experience at Hilton London Paddington.

As a Hilton Diamond member, I have stayed at many Hilton properties and have generally had very good experiences. Unfortunately, this stay was far below the standard I expected from a Hilton hotel, especially considering the price and the fact that the property is positioned as a 4-star hotel.

I arrived at around 2pm after notifying the hotel in advance that I would be checking in between 12pm and 3pm, but my room was not ready. While I understand that early check-in is not always guaranteed, the way the situation was handled was poor. The concierge/bell staff member I dealt with when leaving my luggage was rude and unhelpful, which created a very poor first impression.

The main issue during my stay was the air-conditioning in the room. The temperature would not drop below 25°C, which made the room uncomfortable and difficult to sleep in. I reported this to reception several times — at night, the following morning, and again later — and each time I was told it was being looked into. Unfortunately, nothing changed, and the issue was never resolved.

I also followed up by email while I was still at the hotel, but received no meaningful response. My stay has now ended, I have left the hotel, and the problem was never sorted out.

There were also a number of other disappointments. The hallways and reception area feel quite dated, and the building would benefit from a proper refresh. The executive lounge was not very well stocked in terms of snacks, and the breakfast was average at best. The location and proximity to Paddington Station are definitely positives and very convenient, but unfortunately that was one of the few highlights of the stay.

For a Hilton property in such a prominent location, I found this extremely disappointing. Based on my experience, the hotel did not feel like a 4-star property. I would rate it closer to a 2- to 3-star hotel at most.

The lack of follow-up, poor handling of the air-conditioning issue, and overall condition of the hotel really let the stay down. Based on this experience, I would be hesitant to return or recommend this hotel.

2026-06-30 • via Tripadvisor
J
Jenovive • couple • gb
1
I didn’t stay I checked into an alternative hotel and requested a refund
Pros:

I did not like anything about the property. It was falsely advertised on booking.com and I did not get the same product shown in the photo

Cons:

They should not falsely advertise their product but rather show the actual room as it is

2026-06-30 • via Nuitee
A
Aykut • family_with_children • de
8
2026-06-30 • via Nuitee
M
Mazen • solo_traveller • ca
6
Good location but Rooms need to be upgraded.
Pros:

Location

Cons:

Rooms are in desperate need of refresh. Felt like a motel. Charge rates that are higher than other properties around the area with higher quality.

2026-06-30 • via Nuitee
H
Hadeel • solo_traveller • jo
3
Pros:

The location of the hotel

Cons:

The clean service was not good at all,they do not change the toilet papers nor vacum nor changing the baskets!!
The key fobs kept disconnecting
No fridge in a hot weather!!!!

2026-06-29 • via Nuitee
M
Michael • extended_group • au
7
Superbly located hotel.
Pros:

Great location.
Comfortable beds.
Nice bathroom.

Cons:

No booking on hotel system on arrival.
Asked for payment despite being pre-paid.
Check-in at 4.20 pm on a very hot day.

2026-06-29 • via Nuitee