Quality Inn & Suites Portsmouth

The entire property is dated and worn. It needs updating desperately. The common areas were dirty. Morning coffee was the worse I've ever experienced. It just felt like a single star property. Unfortunate because it has a lot of good things going for it.

Vacuuming the rooms and hallways would go a long way. Our room was directly above the highway and train so it was really hard to sleep.

The entire facility is in need of a DEEP CLEANING. Similar to other guests that stayed at this facility, the room was NOT clean. And yes, when I lifted the bed covering there were hairs on the sheet. Du to the hour, and other hotels looked at, this was the only one with rooms. I could not sleep and stayed on the edge of the bed until we checked out a few hours later.

Beds are a little small

Breakfast could have been more organized.

Not a lot of parking in the evening as there are a lot of work trucks. Breakfast was okay but not much of a selection.

Abandoned cars in the parking lot-flat tires. Room floors and surfaces soaking wet. Clerk said it was condenstion. Offered a new room but we opted for towels to dry everything. Continental breakfast was almost nothing. Morning clerk left a sign on the desk leaving their cell phone number to call if we needed anything. Towels were thread bare and dingy, yellowed. Toilet barely flushed. This place it the pits. Never again at a Quality Inn.

Rooms were shabby - would of taken very little maintained to make a huge difference in the appearance of these room - doors to the outside were not locked so anyone could walk in. Air conditioning worked but didn’t pull the humidity out of the room so everything felt damp.

There are too many mice there I know mice is hard to get rid of, but I can't stay in a hotel that has that many mice coming from room to room. Me and my husband moved twice and both times mice ran out of our room.

Dirty

Some things were rundown.

I was unsatisfied with the cleanliness and upkeep of my stay. I want a full reimbursement for how unsanitary my room was. I left a review on Google and they removed my review. I will not EVER GO BACK TO THIS ESTABLISHMENT!
This was the review I left for them below,

Dear Quality Inn & Suites Management,
I am writing to formally report a highly unsatisfactory experience during my recent stay and to request a full reimbursement.
On the evening of July 3, my brother-in-law reserved a room for my wife and me, in addition to his own booking. We also had a separate reservation for July 4 through July 5, which was transferred to the same room (Room 235) upon arrival.
After settling in, we discovered serious cleanliness and maintenance issues. When we opened the pull-out futon, we found what appeared to be rat feces. Additionally, there were visible mold spores and burn holes in the bed linens. These conditions are unacceptable and pose clear health concerns.
I immediately reported the issue to the front desk. The staff member on duty responded promptly and came to inspect the room herself. While I appreciate her professionalism, she was unable to relocate us due to the hotel being fully booked.
To make matters worse, my brother-in-law, who had a separate room, also found rat feces in his bathroom. Furthermore, the pool was closed due to poor maintenance and lack of cleaning, along with other unspecified issues.
As an independent business owner and a former guest of your establishment, I am extremely disappointed in the condition of the property and the lack of proper upkeep. This was, without question, one of the worst hotel experiences I have encountered.
Given the severity of these issues, I am requesting a full reimbursement for both nights of our stay, including the room booked on our behalf by my brother-in-law. I also have photo evidence documenting the conditions of the room and would be willing to provide this upon request.