Shibuya Excel Hotel Tokyu

Hotels
8.7 (4297 reviews)
Shibuya-ku, Dogenzaka 1-12-2 , Tokyo , jp

listing image 1
Show all photos
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Variety of food options
Cons:
Cleanliness issues
Limited lobby space

Categories

Cleanliness
7.34
One review indicated that the room was dirty, affecting sentiment.
Service
9.31
Most reviews mentioned friendly and helpful staff, thus rating is higher.
Location
9.85
Repeatedly highlighted as a prime aspect of the hotel.
Room Quality
8.3
Generally received positive feedback about comfort.
Amenities
8.33
Some reviews indicated areas for improvement, but overall satisfactory.
Value for Money
8.79
Most reviewers felt it was worth the price paid, especially with upgrades.
Food and Beverage
8.34
Breakfast received mixed reviews, but options were noted.
Overall Experience
9.31
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Prime Location at Shibuya Train Station

Directly connected to Shibuya Train Station, Shibuya Excel Hotel Tokyu offers unparalleled convenience for travelers seeking easy transportation links. Overlooking the iconic Shibuya Scramble intersection, guests are just steps away from popular landmarks like the Shibuya 109 Building and a short walk to Harajuku and Yoyogi Park.

Comfortable and Stylish Accommodations

Relax in the calm and sophisticated rooms at Hotel Shibuya Excel, equipped with modern amenities like free Wi-Fi, satellite flat-screen TV, and a minibar. Enjoy city views while sipping tea in your cozy room, designed for a comfortable stay.

Fine Dining and Relaxation Options

Indulge in exquisite dining at Shunsai Japanese Restaurant or French Restaurant A Bientot, both offering breathtaking views of Tokyo from the 25th floor. For a more casual experience, Estacion Cafe serves delightful coffee and cake in a bright and spacious setting.

Ready to experience the best of Tokyo? Book your stay at Shibuya Excel Hotel Tokyu now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Property Policies

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 6 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Parking

    Public parking is possible at a location nearby (reservation is not needed) and costs JPY 3000 per day.

Location

Guest Reviews

8.7
Based on 4297 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.85
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.31
K
Kevin • solo_traveller • us
10
2026-06-27 • via Nuitee
M
Mikko • couple • fi
9
2026-06-27 • via Nuitee
V
Viktoria • extended_group • se
10
2026-06-27 • via Nuitee
M
Mary • couple • au
7
Good stay
Pros:

Room was good but small

Cons:

Was expensive and didn't include breakfast

2026-06-27 • via Nuitee
I
IMAMURA • solo_traveller • jp
10
Pros:

いつもステキ

Cons:

別に有りません

2026-06-27 • via Nuitee
L
Leah • couple • gb
10
2026-06-26 • via Nuitee
T
TERESA • extended_group • mx
10
Todo excelente solo que la habitación que me asignaron no me agrado por que no tenia vista
Pros:

Excelente opción de desayuno

Cons:

La ubicación de la habitación no tenia vista me gustaría saber como puedo solicitar una habitación con mejor vista

2026-06-26 • via Nuitee
L
Liisa • extended_group • au
7
Great location and did the job.
Pros:

Great location however signage was lacking on how to access from the street. Despite the hotel being quite dated, it was clean and staff friendly. Great view over Shibuya crossing from the lift area.

Cons:

It’s a very tired hotel, quite dated. Bed was hard.

2026-06-26 • via Nuitee
L
LEVENT • extended_group • tr
8
2026-06-25 • via Nuitee
E
Els • couple • be
8
Luxueuze kamer met zicht op Shibuya crossing
Pros:

Netjes, rustig, lekker ontbijt, anoniem, …

2026-06-25 • via Nuitee
S
Schultz • couple • au
9
2026-06-25 • via Nuitee
A
ANGEL • couple • es
10
2026-06-25 • via Nuitee
L
Limor • couple • il
8
Pros:

מיקום המלון מצויין, חדר בגודל בסדר ולא צפוף.
מלון מעל לתחנת שיבויה.
נח מאד

Cons:

המקלחת ניראת מיושנת לעומת כל המלון שניראה מחודש. אבל הכל סך הכל נקי ומסודר כיאה ליפנים.

2026-06-24 • via Nuitee
M
Marianne • couple • de
10
Pros:

Lage

2026-06-24 • via Nuitee
T
Tim • family_with_children • us
10
Pros:

The location simply cannot be beat, and the breakfast buffet is among the best Japanese breakfasts we've ever experienced. We've stayed here twice now and will return again.

2026-06-24 • via Nuitee
D
deborah • couple • au
10
Brilliant location, great room.
Pros:

Sensational location

Cons:

Nothing

2026-06-23 • via Nuitee
S
Stuart • solo_traveller • gb
8
2026-06-23 • via Nuitee
E
Erin • family_with_children • au
9
Pros:

Amazing location, right on Shibuya crossing. Location is central to everything. Spacious room too.

2026-06-23 • via Nuitee
K
Keith • couple • us
10
2026-06-23 • via Nuitee
N
Noga • solo_traveller • il
10
2026-06-23 • via Nuitee