Shibuya Excel Hotel Tokyu

Hotels
8.7 (4620 reviews)
Shibuya-ku, Dogenzaka 1-12-2 , Tokyo , JP
+81 3-5457-0109

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Paid
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Restaurant
Room service
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Comfortable rooms
Variety of food options
Cons:
Cleanliness issues
Limited lobby space

Categories

Cleanliness
7.34
One review indicated that the room was dirty, affecting sentiment.
Service
9.31
Most reviews mentioned friendly and helpful staff, thus rating is higher.
Location
9.85
Repeatedly highlighted as a prime aspect of the hotel.
Room Quality
8.3
Generally received positive feedback about comfort.
Amenities
8.33
Some reviews indicated areas for improvement, but overall satisfactory.
Value for Money
8.79
Most reviewers felt it was worth the price paid, especially with upgrades.
Food and Beverage
8.34
Breakfast received mixed reviews, but options were noted.
Overall Experience
9.31
Most guests expressed satisfaction with their stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-12 05:33

Property Description

Prime Location at Shibuya Train Station

Directly connected to Shibuya Train Station, Shibuya Excel Hotel Tokyu offers unparalleled convenience for travelers seeking easy transportation links. Overlooking the iconic Shibuya Scramble intersection, guests are just steps away from popular landmarks like the Shibuya 109 Building and a short walk to Harajuku and Yoyogi Park.

Comfortable and Stylish Accommodations

Relax in the calm and sophisticated rooms at Hotel Shibuya Excel, equipped with modern amenities like free Wi-Fi, satellite flat-screen TV, and a minibar. Enjoy city views while sipping tea in your cozy room, designed for a comfortable stay.

Fine Dining and Relaxation Options

Indulge in exquisite dining at Shunsai Japanese Restaurant or French Restaurant A Bientot, both offering breathtaking views of Tokyo from the 25th floor. For a more casual experience, Estacion Cafe serves delightful coffee and cake in a bright and spacious setting.

Ready to experience the best of Tokyo? Book your stay at Shibuya Excel Hotel Tokyu now!

Important information:

An accommodation tax per person, per night is not included in the price and must be paid at the property.
Managed by a private host
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: NRT

Location

Guest Reviews

8.7
Based on 4620 reviews
Cleanliness: 7.34
Service: 9.31
Location: 9.85
Room Quality: 8.3
Amenities: 8.33
Value for Money: 8.79
Food and Beverage: 8.34
Overall Experience: 9.31
C
Carol • couple • au
9
Very convenient location for first time visitors to Japan.
Pros:

Loved the view. Room was a good size.

Cons:

Bit disappointed with the breakfast, didn't come up to the reviews I had read.

2026-09-19 • via Nuitee
J
John • couple • au
8
Enjoyable
Pros:

The location and views of the shibuya crossing were amazing

Cons:

The breakfast was more for the Asians
The quilt was heavy and pillows abit uncomfortable
The room quite small

2026-09-19 • via Nuitee
R
Rony • couple • il
9
2026-09-19 • via Nuitee
L
Lidiia • couple • ru
9
2026-09-19 • via Nuitee
T
Tating • solo_traveller • tw
8
2026-09-19 • via Nuitee
M
michael • extended_group • il
10
אחלה מלון לתחילת הטיול
Pros:

חדרים גדולים. מרווחים. קומה גבוהה. קומה 19. זרם מים נהדר.

Cons:

הירידה לרחוב עוברים דרך הקניון. מלא אנשים. לא קריטי.

2026-09-18 • via Nuitee
J
Joseph • solo_traveller • us
10
2026-09-18 • via Nuitee
R
Rachael • couple • au
10
Enhance your holiday by including Shibuya Excel to your agenda.
Pros:

Exceptionally spotless premises and in a prime location. Prompt service with a smile and exemplary housekeeping. A destination we will return to.

Cons:

N/a

2026-09-18 • via Nuitee
E
Elizabeth • family_with_children • au
9
2026-09-17 • via Nuitee
S
Sandi • solo_traveller • us
10
2026-09-17 • via Nuitee
P
Paula • solo_traveller • au
10
2026-09-16 • via Nuitee
S
Suğde • couple • cy
10
2026-09-16 • via Nuitee
M
Mina • family_with_children • au
3
Great location in the heart of Shibuyah and convenient location to all train lines & eateries.
Pros:

Location and convenience to train station

Cons:

Very basic facilities.
Poor comfort. Can only accommodate one carry on suitcase in the room yet the price you pay is extremely high. Breakfast options are so poor and quality of food is very very basic.

2026-09-16 • via Nuitee
I
Iris • couple • us
10
Excellent
Pros:

Create location and great property, you can’t beat the convenience.

2026-09-16 • via Nuitee
S
Sonja Kjartansdottir • solo_traveller • is
10
2026-09-15 • via Nuitee
J
Jose M • couple • us
10
The staff is the best! They help me with a matter and they really know how to treat people! Congratulations
Pros:

The location and the cleanliness

Cons:

Nothing

2026-09-15 • via Nuitee
R
Relly • family_with_children • il
10
everything was perfect
Pros:

location, comfortable room, friendly staff

2026-09-15 • via Nuitee
R
Rebecca • couple • us
8
Pros:

Convenience in location.

Cons:

Hard to locate the hotel at first because we couldn’t see the hotel name outside of the building. We didn’t know the hotel is in the Mark City. The taxi driver wouldn’t know he can drop off us on the same floor where we check in for the hotel.

2026-09-14 • via Nuitee
D
Dean • couple • au
10
Great Location
Pros:

Location was great, easy access to transport, restaurants etc

2026-09-14 • via Nuitee
F
Foskett • couple • au
10
Great location
Pros:

Fantastic location for Shibuya Crossing views and transport.

2026-09-13 • via Nuitee