Country Inn & Suites by Radisson, South Haven, MI

Hotels
•
Country Inn & Suites by Radisson Americas
6 (657 reviews)
1741 Phoenix Street , South Haven , US
+1 269-767-8125

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Comfortable beds and pillows
Great, plentiful breakfast / strong buffet
Friendly and accommodating staff
Good location for trails and shoreline
Pool enjoyed by families
Cons:
Severe cleanliness issues (mold in rooms and AC, stained carpets, dust)
Room maintenance problems (scratched walls, cracked/missing tiles, TV issues)
Thin walls/floors causing noise disturbances
Handicapped-accessible room failed accessibility expectations
Inconsistent room quality and housekeeping (sofa bed with mold)

Categories

Cleanliness
2
Multiple guests reported severe cleanliness problems: mold in rooms and on a sofa bed, AC units full of mold, stained carpets, dust throughout; pervasive hygiene concerns.
Service
9.5
Staff repeatedly described as friendly and very helpful; employees accommodated room changes and issued refunds when necessary and were praised for their responsiveness.
Location
8
Several guests noted the location was perfect or great for exploring trails and the shoreline; convenient for local activities.
Room Quality
4
Mixed to negative: comfortable beds but issues with thin comforters, scratched/marked walls, missing/cracked tiles, noisy thin walls/floors, TV and accessibility problems in some rooms.
Amenities
8.5
Breakfast buffet and pool were highlighted positively (one of the best breakfast buffets, kids enjoyed the pool); amenities generally well-regarded despite room issues.
Value for Money
5
Described as reasonable price and comfortable stay by some, but serious cleanliness and maintenance issues reduce perceived value.
Food and Beverage
8
Breakfast repeatedly described as great, decent and plentiful; one guest called it among the best buffet experiences they've had.
Overall Experience
3
Overall mixed to negative: a few very positive stays contrasted with multiple reports of mold and unacceptable cleanliness that led at least one party to receive a refund; inconsistent experience across stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location near Lake Michigan Beaches

Modern Amenities and Comfortable Rooms
The Country Inn & Suites by Radisson in South Haven, MI, offers well-equipped rooms with flat-screen TVs, free WiFi, and convenient amenities like tea/coffee-making facilities, a refrigerator, and a microwave. Each room also includes ironing facilities and a work desk for your comfort and convenience.

Relaxing Indoor Pool and 24-Hour Fitness Centre
Unwind with a refreshing swim in the indoor pool or keep up with your workout routine at the 24-hour fitness centre during your stay. Additionally, guests can take advantage of the business centre for any work needs.

Book your stay now at Country Inn & Suites by Radisson, South Haven, MI, for a relaxing and convenient experience near Lake Michigan.

Important information:

Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.

Please note that baby cots and extra beds are available upon request and cannot be guaranteed.

The property will be undergoing renovations until end of May. During this period, guests may experience some noise or light disturbances, and these facilities will not be available. Please contact property directly for more details.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: GRR

Location

Guest Reviews

6
Based on 657 reviews
Cleanliness: 2
Service: 9.5
Location: 8
Room Quality: 4
Amenities: 8.5
Value for Money: 5
Food and Beverage: 8
Overall Experience: 3
J
James • couple • us
8
2026-11-02 • via Nuitee
A
Andrea • family_with_children • us
10
Great place to stay last minute
Pros:

Breakfast was great beds and pillows were very comfy and the kids enjoyed the pool.

2026-10-30 • via Nuitee
S
Slingerland • couple • us
5
Good exception for above.
Pros:

Room was ready early which was great for us to get to our event. Bed was comfortable.

Cons:

Walls were scratched and marked up where furniture rubbed against it in several areas. Tiles were missing and cracked by the tub.

2026-10-21 • via Nuitee
S
Shivi • couple • us
7
Comfortable stay for a reasonable price
Pros:

The location was great for exploring nearby trails and the shoreline. Breakfast was decent and plentiful. The room was comfortable but nothing spectacular.

Cons:

The guests right above us kept me awake all night with their pacing. The walls are thin and the floors are not padded so noise is an issue. Also, the comforter was not adequate - quite thin.

2026-10-19 • via Nuitee
L
Lourissa • solo_traveller • us
9
2026-10-13 • via Nuitee
J
Janet • couple • us
2
I would not stay here again.
Cons:

The room smelled like mold.

2026-10-12 • via Nuitee
S
Sharon • solo_traveller • us
7
Pros:

The location was perfect. The staff was very friendly and helpful.

Cons:

The rooms were ok. Handicapped accessible room was not Handicapped accessible. No bars in the walk in shower, very low toilet seat making it hard to get down and back up, and cramped room. Hard to get around in a wheelchair.
Carpets were stained, lots of dust, AC/heating unit was full if dust and mold. TV in ground floor room worked tv in second floor room did not.

2026-10-12 • via Nuitee
J
Jennifer • extended_group • us
1
Mold in room,Disgusting.
Pros:

The employee at the counter was amazing.

Cons:

The entire place was disgusting. Our first room smelled really bad of mold right when you walk in. The air conditioner was full of mold! We had to ask for a different room, second room was the same way. The owners try to cover it up with air fresheners. We got a refund due to the mold and asthma for 2 people in our party..aside from it being disgusting. I can’t believe this place is open.

2026-10-10 • via Nuitee
M
Michele • couple • us
8
2026-10-10 • via Nuitee
D
Dale • couple • us
1
2026-10-07 • via Nuitee
M
Margie • family_with_children • us
5
Pros:

We reserved a room with a sofa bed. When we pulled it out for use, there was mold on the bed (from one side to the other). The bed clearly had used bedding that was not changed from the last guests. Obviously, not ideal when we needed to use the sofa bed. At this point it was late at night, and the hotel was already booked full. Called the front desk and we were accommodated with another room that just happened to be open (long story that I won't explain here). Staff did make sure the room was clean with clean bedding before bringing us the door cards. The staff were very friendly and were more than willing to help with the situation.

Cons:

We reserved a room with a sofa bed. When we pulled it out for use, there was mold on the bed (from one side to the other). The bed clearly had used bedding that was not changed from the last guests. Obviously, not ideal when we needed to use the sofa bed. At this point it was late at night, and the hotel was already booked full. Called the front desk and we were accommodated with another room that just happened to be open (long story that I won't explain here). Staff did make sure the room was clean with clean bedding before bringing us the door cards. The staff were very friendly and were more than willing to help with the situation.

2026-09-14 • via Nuitee
D
Don • couple • us
10
It couldn’t have been better!
Pros:

Beds were very comfortable. One of the best breakfast buffets we’ve ever had!

Cons:

Nothing

2026-09-12 • via Nuitee
J
Jeff • solo_traveller • us
3
Not as expected
Pros:

The place was fine but certainly nothing special. The staff was polite, the bed was clean and comfortable and the AC worked.

Cons:

We arrived after normal check-in time. Several people already waiting in the lobby. Front desk guy was obviously flustered but trying to keep it together. He asked us to come back in an hour. Not ideal but not necessarily a huge issue. When we eventually did get checked in, our room had exactly zero towels and several lights didn't work. Easy things to remedy but not things that should happen for almost $300 a night. But the most egregious issue was when we finally went to use the jacuzzi that we paid extra for, the jets didn't work, so it was basically just an oversized bathtub. All in all not a good experience, especially considering what we paid.

2026-09-09 • via Nuitee
C
Christine • couple • us
5
Works for a single night stay.
Pros:

The property was in a good location, close to the expressway and close to the beach (8 minutes). The shower pressure was great, shampoo, conditioner, body wash provided. The blow dryer worked well. The bed was comfortable, as well as, the 5 pillows. It had a cute and comfortable lounging chair for reading.

Cons:

The room was really musty because of the poor ventilation with the bathroom fan. The bathroom door stuck and didn’t close well. The light in the bathroom flickered. On the closet the painting wasn’t finished. Because of the musty smell, we didn’t feel the carpet was really clean. The breakfast did not make many gluten free options.

2026-09-08 • via Nuitee
W
Wendy • extended_group • us
3
Not clean or everything in working condition.
Pros:

The lady at check in was nice, however when we got to our room the smell on the room was not pleasant, the toilet was about to over glow every time it’s flushed and wobbled when you sat on it. The tv didn’t work and the was a strange wet spot on the chair as well as random wet spots on the carpet. My son said something to them when we got in from our wedding and he said well it’s too late now.

Cons:

Also a little pricey for the room condition

2026-09-06 • via Nuitee
D
Donald • couple • us
6
We enjoyed the city and the people. The hotel was a good price and Location
Pros:

Excellent beds & comfortable. Remodeled facility. Lovely lobby and beautiful furniture. Very clean rooms. Very nice employees.

Cons:

Not all remodeling was finished. Bathroom door needs replaced because the old one is damaged and not even painted. Not enough plugins that work. Curtain rods old and broken. Bathroom floor damp and room very humid. Shower not finished being redone. Roll in shower but water spilled out on floor.

2026-09-05 • via Nuitee
D
Deborah • solo_traveller • us
1
Pros:

Nothing.

Cons:

The room smelled horrible from mildew, tub was discussing, spa tub was nasty. We ended leaving, wasn't staying in a smelly room.

2026-09-04 • via Nuitee
D
Diego • solo_traveller • us
10
2026-09-04 • via Nuitee
P
Parker • couple • us
8
2026-09-04 • via Nuitee
C
Caterina • couple • us
7
2026-09-03 • via Nuitee