Holiday Inn Express Hotel & Suites Idaho Falls by IHG

Hotels
•
Holiday Inn Express
8.5 (140 reviews)
2270 Channing Way , Idaho Falls , US
+1 208-542-9800

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Heating
Lift / Elevator
See all facilities

Review Highlights

Pros:
Clean rooms reported by many guests
Comfortable beds and spacious rooms
Friendly, responsive staff and 24/7 service
Good to excellent breakfast
Convenient, central location
24/7 amenities (pool/spa when operational)
Cons:
Occasional cleanliness issues (hair on sheets) and concerns about lost/stolen items
Pool or hot tub outages reported
Slow or problematic check-in experiences
Some rooms/beds reported as uncomfortable or worn
Perceived high price compared to similar nearby options
Slow elevator and occasional rowdy pool behavior

Categories

Cleanliness
7.5
Many reviewers described rooms as clean, but isolated reports of hair on sheets and concerns about a lost/stolen item reduce overall confidence in housekeeping.
Service
9.5
Staff frequently praised as friendly, helpful and responsive (24/7 amenities, texts and prompt deliveries); isolated negatives include long check-in waits and unfulfilled requests or lost-and-found follow-up failures.
Location
9.5
Consistently noted as convenient and well-located, with multiple reviewers citing location as a primary positive.
Room Quality
8
Rooms often described as spacious and comfortable with good beds, though there are occasional reports of uncomfortable beds and visible wear.
Amenities
7.5
Amenities are mixed: breakfast and 24/7 features were appreciated, but several guests reported pool/hot tub outages and issues like a slow elevator or rowdy pool behavior.
Value for Money
7
Perceived value is mixed; some guests find the price high compared to nearby alternatives despite included amenities and breakfast.
Food and Beverage
9.5
Breakfast was repeatedly described as good to excellent across multiple reviews.
Overall Experience
9.5
Majority of stays described as positive with guests willing to return; however, notable service lapses and isolated cleanliness/value issues temper the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Situated next to Grand Teton Mall, Holiday Inn Express Hotel & Suites Idaho Falls offers easy access to shopping and entertainment options.

Amenities Galore
Enjoy a 24-hour indoor pool, whirlpool, fitness center, and complimentary shuttle service to and from Idaho Falls Regional Airport.

Deluxe Accommodations
Relax in rooms with free Wi-Fi, cable TV, coffee maker, and work desk. Start your day right with a delicious hot breakfast buffet.

Experience comfort and convenience at Holiday Inn Express Idaho Falls. Book your stay now for a memorable trip!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: IDA

Location

Guest Reviews

8.5
Based on 140 reviews
Cleanliness: 7.5
Service: 9.5
Location: 9.5
Room Quality: 8
Amenities: 7.5
Value for Money: 7
Food and Beverage: 9.5
Overall Experience: 9.5
C
Chad • couple • us
7
2026-10-25 • via Nuitee
A
Archer • family_with_children • us
10
Pros:

They went above and beyond to make my son feel special for his birthday, that ment alot to me. We love staying at this motel , its actually clean and we sleep amazing here ! Sad the pool was down but that just means we will have to come back to swim

2026-10-24 • via Nuitee
R
Raju • family_with_children • us
7
2026-10-19 • via Nuitee
G
Grigory • solo_traveller • us
10
A short but satisfying stay in transit from Yellowstone.
Pros:

I liked everything you have already asked me about.

2026-10-10 • via Nuitee
M
Michele • couple • us
10
Fantastic stay and 24hr amenities
Pros:

Excellent staff and amenities

Cons:

N/a

2026-10-09 • via Nuitee
E
Eddie • couple • us
10
My stay was great and I got text messages asking if I needed anything and when I needed something it was brought to me
Pros:

Very clean and friendly

Cons:

Nothing

2026-10-07 • via Nuitee
H
Holly • couple • us
10
Pros:

Location and cleanliness

Cons:

Nothing

2026-09-18 • via Nuitee
C
Cheri • solo_traveller • us
6
2026-09-16 • via Nuitee
B
Bharath • extended_group • us
10
2026-09-08 • via Nuitee
A
Audra • couple • us
3
Not happy
Pros:

Location

Cons:

Had to wait for over an hour to check in. Unacceptable. Although they gave us free water and points, it was very upsetting. The bed was horrible and very uncomfortable. I had also asked for extra towels and pillows—did not get them. There was no coffee pot n the room

2026-09-07 • via Nuitee
B
Bartlett • family_with_children • us
9
Good price with a great location.
Pros:

Breakfast was excellent. Very convenient to many dining locations.

Cons:

Very slow elevator

2026-08-29 • via Nuitee
L
Laura • couple • us
10
2026-08-28 • via Nuitee
P
Patricia • extended_group • us
10
2026-08-24 • via Nuitee
D
Dora • solo_traveller • us
9
2026-08-11 • via Nuitee
L
Lacie • couple • us
10
Definitely will stay there again when I vacation in Idaho.
Pros:

Clean, room was spacious, bed was very comfortable.

Cons:

There was nothing I did not like.

2026-08-04 • via Nuitee
J
Jack • couple • us
9
2026-08-03 • via Nuitee
S
Sarah • family_with_children • ca
10
2026-08-03 • via Nuitee
S
Sherry • solo_traveller • us
6
Make sure you don't leave anything in your room, will never see it again.
Pros:

Check in was easy, there were rooms available. Breakfast was good, room was clean and comfortable.

Cons:

The day I checked out I left a pair of sandals in my room. I realized it 2 hours in to my trip home. I called the front desk. I explained the situation, exact room and description of shoes. I offered to pay for postage if shoes could be mailed back to me. I did not hear anything for several hours, so I called again later that evening. No shoes in lost and found and no record of my previous call. I did not hear anything for several days, so called again. There was nothing in lost in found or message of me calling 2 times prior. The shoes are not new or expensive, but very comfortable to me and had a lot of wear left in them. I have stayed at your facilities across the USA, have always been pleased. I will be staying at Hampton Inns from now on. I had a similar situation with them. They responded immediately mailed the items to me at their cost.
Integrity is seriously lacking in our world today and as a business this should be a priority. I hope the housekeeping staff that found my shoes enjoy them, or maybe the person in lost and found, front desk? If your employees are willing to steal small things from your customers without consequence they will graduate to larger more expensive items.

2026-08-02 • via Nuitee
B
Brad • couple • us
10
2026-08-02 • via Nuitee
J
Joan • couple • us
9
It was ok, would have been much happier if value was there
Pros:

The 24/7 pool and spa

Cons:

How expensive it is in comparison to other places which also have a pool/spa, which are actually nicer, much closer to downtown, and cost at least 50$ less nightly

2026-07-24 • via Nuitee