Best Western Helena - Capitol Hotel

Hotels
•
Best Western
7.5 (470 reviews)
1714 11th Avenue , Helena , US
+1 406-442-1770

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Heating
Family rooms
Pets allowed
See all facilities

Review Highlights

Pros:
Very friendly, helpful staff (multiple named mentions)
Consistently clean rooms with comfortable beds and pillows
Convenient location near downtown, restaurants and for park/airport access
Good value for the price
Parking and coffee/tea station available
Welcoming touches from housekeeping
Cons:
Thin walls and noise from neighboring rooms/hallways; loud cooling system
Breakfast often simple/limited and area was make-shift during renovations
Some rooms/bathrooms small or dated
Ongoing remodeling caused occasional disruptions and unclear breakfast location
At least one booking issue (expected two rooms but only one available)
Perceived price vs. amenities for some guests

Categories

Cleanliness
8.5
Frequently described as exceptionally clean; multiple guests noted tidy rooms and thoughtful touches from housekeeping (note and ducky).
Service
9
Staff repeatedly praised as friendly and very helpful (mentions of Kristin, Tanner, Rob and cheerful front desk), assisting with transport, breakfast items and late arrivals.
Location
8.5
Convenient for downtown, restaurants and close to Yellowstone/airport transfers; generally praised as a great location for short stays.
Room Quality
7
Rooms are comfortable and clean with good beds and pillows, but some guests reported small/tiny bathrooms, dated elements and thin walls causing noise issues.
Amenities
6.5
Basic amenities available (parking, coffee/tea station); breakfast area and public spaces are small and were described as make-shift during ongoing renovations.
Value for Money
8.5
Multiple guests stated the price was worth it and the hotel offered good value, especially for one-night stays or as a base for park visits.
Food and Beverage
6
Breakfast opinions mixed — some called it great and clean while others found it very simple or weak for the price; temporary/make-shift setup noted during updates.
Overall Experience
6
Overall positive impressions driven by excellent service, cleanliness and location, but noise (thin walls, loud cooling), remodeling disruptions and limited breakfast offerings lowered the overall score for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Adjacent to Casino and Restaurant: Enjoy the convenience of staying next to a lively casino with slot machines and a restaurant serving delicious American cuisine.

Comfortable Rooms with Amenities: Relax in rooms equipped with coffee makers, work desks, cable TV, and wake-up service for a comfortable stay at Ramada by Wyndham Helena.

Convenient Location: With an airport shuttle to Helena Regional Airport and close proximity to Carroll College and downtown Helena's attractions, your stay promises both ease of travel and exploration.

Book your stay now at Ramada by Wyndham Helena for a memorable experience!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HLN

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.5
Based on 470 reviews
Cleanliness: 8.5
Service: 9
Location: 8.5
Room Quality: 7
Amenities: 6.5
Value for Money: 8.5
Food and Beverage: 6
Overall Experience: 6
D
Dirk • solo_traveller • de
9
2026-11-02 • via Nuitee
M
McMullen • family_with_children • ca
10
2026-10-26 • via Nuitee
D
Don • family_with_children • us
5
2026-10-19 • via Nuitee
S
Shereen • couple • us
8
Great clean, quiet, beautiful location to stay in Helena. Price was worth the stay! Would stay again.
Pros:

Loved the location to downtown Helena. It was exceptionally clean. Whoever cleaned the room left us a note and a little ducky. So welcoming. It was quiet. The bed was comfortable and clean. Breakfast was great! All the staff were fabulous and friendly! Would definitely stay again especially for the value.

Cons:

They are currently updating some things so be prepared for something a little untraditional when it comes to location of breakfast. However, breakfast and staff were still wonderful. No complaints.

2026-10-19 • via Nuitee
C
Carly • solo_traveller • us
9
I would stay at this hotel again, was a great location for what I stayed in Helena for.
Pros:

The facility was nicely updated. The rooms were very nice. The staff was very nice. The place was very clean. The beds were so comfortable. I loved the pillows. It seems they are still updating the hotel, so the breakfast area was a little make-shift but still very nice and accommodating.

Cons:

The walls were paper thin. You could hear everyone talking outside, not just closing doors but also opening them. You could hear people next door in their rooms talking, coughing, flushing toilets and their TV. You could hear people talking in the halls and exterior doors open and close. You could hear people upstairs walking around.

2026-10-16 • via Nuitee
R
Richie • solo_traveller • us
10
Pros:

The staff's are amazing. When we arrived about 1 am, everything are ready and we have a good rest from our long trip. Our room is very comfortable and clean. Thanks again!

2026-10-14 • via Nuitee
M
Marcia • couple • us
7
The price was very high for the accommodations.
2026-10-11 • via Nuitee
M
Mathias • couple • de
8
2026-10-11 • via Nuitee
J
Jeffrey • solo_traveller • us
9
2026-10-09 • via Nuitee
T
Thrower Hutchins • family_with_children • us
8
2026-10-08 • via Nuitee
K
Kathy • couple • us
9
Great stay. Good value. Close to many restaraunts. Overall wonderful
Pros:

Clean wonderful breakfast. Friendly helpful staff,

Cons:

Bathroom was tiny

2026-09-19 • via Nuitee
G
grzegorz • couple • pl
8
Pros:

Bardzo przyzwoity motel. Pokoj duzy, jak to w hameryce. Parking tak samo. Kolo recepcji zaglebie z kawami i herbatami. Sniadanie amerykańskie, czyli fatalne, ale jakies jablko dalo eie wyrwac.

2026-09-19 • via Nuitee
M
Michelle • solo_traveller • us
4
2026-09-17 • via Nuitee
D
Deborah • solo_traveller • us
5
2026-09-16 • via Nuitee
S
Sandra • couple • ch
8
2026-09-13 • via Nuitee
V
Virginia • couple • us
10
We were able to rest comfortably and quietly after a very active 5 days in Yellowstone Park.
Pros:

Reception by Kristin was stellar - super helpful in many ways - arranging early transport to the airport, securing breakfast items the afternoon before so we wouldn’t go hungry, answering all questions enthusiastically, etc. Tanner was very helpful also - and Rob was a friendly driver at 5 in the morning - great staff!

Cons:

Can’t think of anything.

2026-09-11 • via Nuitee
R
Raymundo • solo_traveller • us
7
2026-09-09 • via Nuitee
R
Robert Luiz • solo_traveller • ca
8
2026-09-07 • via Nuitee
C
Cesar • solo_traveller • us
8
Pros:

Las personas del lobby eran muy amables

2026-09-07 • via Nuitee
D
Diamanti • family_with_children • us
5
Staff awesome! I was not told about construction due to that there were no Spa or Restaurant!
2026-09-04 • via Nuitee