Mercure North Melbourne

Hotels
•
Mercure
6.7 (1488 reviews)
Corner Flemington Road & Harker Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty premises
Poor accessibility

Categories

Cleanliness
4.2
The hotel is described as dirty and grubby with unkempt hallways.
Service
8.2
Staff were accommodating and friendly, providing good service.
Location
9.2
Great location, close to hospitals and transportation.
Room Quality
5.2
Rooms show age and comfort issues, with concerns about TV and heating.
Amenities
6.2
Missing amenities such as additional toiletries and outdated TV options.
Value for Money
6.7
Viewed as reasonable, but high parking costs and some issues reduce value.
Food and Beverage
7.2
Meals described as good, though room service was lacking.
Overall Experience
6.7
Mixed reviews with significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:32

Property Description

Modern Rooms and Convenient Location

Mercure North Melbourne offers 70 modern guest rooms and is conveniently situated opposite the Royal Children’s Hospital. The minimalist design and earthy tones create a welcoming atmosphere for guests. WiFi is available in all rooms for added convenience.

Dining and Entertainment

Indulge in quality cuisine at the stylish Polo Café & Bar, offering a variety of snacks and children's meals. The bar boasts an extensive selection of beers, wines, and spirits for a delightful dining experience.

Facilities and Accessibility

Enjoy the sauna, covered parking for a fee, and 3 conference rooms flooded with natural light. With its proximity to Tullamarine Airport and central Melbourne, Mercure North Melbourne provides the perfect base for travelers. Don't miss the nearby attractions like Royal Melbourne Hospital, Queen Victoria Market, and Crown Casino.

Book your stay at Mercure North Melbourne for a memorable experience!

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    Children up to and including 12 years old stay for AUD 0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 27 per day.

Location

Guest Reviews

6.7
Based on 1488 reviews
Cleanliness: 4.2
Service: 8.2
Location: 9.2
Room Quality: 5.2
Amenities: 6.2
Value for Money: 6.7
Food and Beverage: 7.2
Overall Experience: 6.7
A
amandeep • couple • au
10
Reception girl is so helpful with all things
Pros:

Its close to city
Nice n clean

Cons:

No Complaints

2026-04-08 • via Nuitee
A
Amic • family_with_children • in
6
Pros:

Location excellent

Cons:

Rooms, corridor , lift needs major overhaul

2026-04-08 • via Nuitee
K
Kirsty • couple • au
8
2026-04-08 • via Nuitee
G
Gagandeep • family_with_children • au
5
Good location but run down and in need of refurbishment
Pros:

Location and near a tram line

Cons:

Old and run down, facilities and rooms need renovating.
Limited breakfast options and over priced with hefty 20% surcharge for public holidays/weekends

2026-04-06 • via Nuitee
B
Boytell • solo_traveller • au
10
Room was clean, comfortable and staff were excellent. Very convenient location near trams and cbd.
Pros:

Very friendly and polite staff

Cons:

Hallways and lift looked a little rundown

2026-04-05 • via Nuitee
Z
Ziad • solo_traveller • au
3
Terrible value of money
Pros:

Nothing

Cons:

Everything

2026-04-04 • via Nuitee
T
Thompson • family_with_children • au
4
Bot worth your money
Pros:

Beds were comfortable.

Cons:

Nothing about the hotel was nice or facility friendly. Hotel is so old and dated it needs a face lift. The lift looked like it could drop and collapse. Buffet breakfast waa cold at 8am. Staff neeve smiled at you or aknowledged you on there presence. I attended the 2 day massage training (Discover Massage Australia) the service than was nearly non existent. Lighting in the room was terrible. Cracks and old marks on walls and tiles.

2026-04-03 • via Nuitee
T
Trudy • family_with_children • au
10
Pros:

The staff was friendly and welcoming
And it was a lovely and comfortable stay

Cons:

There was nothing I didn't like

2026-04-01 • via Nuitee
R
richard • family_with_children • au
4
Pros:

The water pressure and close to were I needed to be

Cons:

No bedside table had to use a chair. Only 2 outlets. Non near bed. No microwave. Rust in bathroom. Light switch broken. Windows crank broken. Had to pay to park in there garage

2026-03-31 • via Nuitee
M
Michael • couple • au
8
Very comfortable experience.
Pros:

Great place to stay It's our go to in Melbourne. Have stayed many times and will definitely be back.

Cons:

It's a little dated but everything is clean and functioning and great staff

2026-03-31 • via Nuitee
J
Jessica • couple • au
7
Perfect for our needs, close to hospital
Pros:

Easy to get to, friendly staff, and comfy bed

Cons:

Hallways and stairs, and lifts looked a bit dirty

2026-03-31 • via Nuitee
E
Erin • family_with_children • au
5
Pros:

Close to RCH

Cons:

Very old facilities, mould in shower, noisy rooms with traffic

2026-03-30 • via Nuitee
C
cik gayah • family_with_children • my
5
Pros:

Comfortable bed

Cons:

Charging port far and not working properly

2026-03-28 • via Nuitee
A
Aquestra • solo_traveller • au
1
The staff were very helpful but it was dirty
Pros:

It was close to where I needed to go and there was parking

Cons:

The room was not very clean the whole hotel was badly maintained the windows had not been cleaned for a very long time and the carpets where filthy everywhere

2026-03-28 • via Nuitee
N
Nathalie • family_with_children • au
6
2026-03-26 • via Nuitee
N
Nicole • solo_traveller • au
7
It is a good place to stay for access to Parkville at a reasonable price
Pros:

Friendly staff and great location

Cons:

Dripping tap in bathroom
Worn bath

2026-03-26 • via Nuitee
E
Emily • couple • au
7
Quick overnight stay while family in hospital. Not really worth the money
Pros:

Close to Royal Melbourne hospital

Cons:

The elevator was faulty and scary, and the building felts unstable

2026-03-24 • via Nuitee
I
Iris • family_with_children • au
9
2026-03-24 • via Nuitee
C
Carol • family_with_children • au
7
Was an overnight stay with early appointment at th RCH
Pros:

Close to royal children’s

Cons:

Tv wouldn’t work

2026-03-23 • via Nuitee
I
Ilinca • family_with_children • au
8
Quick overnight stay
Pros:

Comfy beds and clean room

Cons:

Outdated, especially the common areas....in need of an upgrade

2026-03-23 • via Nuitee