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Facilities
Property facilities
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WiFi available
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Free WiFi
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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24-hour front desk
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Restaurant
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Room service
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Heating
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Lift / Elevator
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Laundry
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Luggage storage
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Safety deposit box
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Bar
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Fax/photocopying
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Facilities for disabled guests
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Ironing service
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Meeting/banquet facilities
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Sauna
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Dry cleaning
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Breakfast in the room
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Non-smoking throughout
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Outdoor pool
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Daily housekeeping
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Designated smoking area
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Accessible parking
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Parking garage
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Special diet menus - on request
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Wheelchair accessible
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Kid meals
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Snack bar
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Indoor pool
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Toilet with grab rails
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Sun loungers or beach chairs
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Wine/champagne
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Staff adhere to local safety protocols
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Laundry washed per local authority guidelines
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Hand sanitizer in guest room and key areas
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Contactless check-in/check-out
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Invoice provided
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Property cleaned by professional cleaning companies
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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CCTV in common areas
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Process in place to check health of guests
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Access to health care professionals
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Thermometers for guests provided by property
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Breakfast takeaway containers
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Key card access
Review Highlights
Categories
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Property Description
Modern Rooms and Convenient Location
Mercure North Melbourne offers 70 modern guest rooms and is conveniently situated opposite the Royal Children’s Hospital. The minimalist design and earthy tones create a welcoming atmosphere for guests. WiFi is available in all rooms for added convenience.
Dining and Entertainment
Indulge in quality cuisine at the stylish Polo Café & Bar, offering a variety of snacks and children's meals. The bar boasts an extensive selection of beers, wines, and spirits for a delightful dining experience.
Facilities and Accessibility
Enjoy the sauna, covered parking for a fee, and 3 conference rooms flooded with natural light. With its proximity to Tullamarine Airport and central Melbourne, Mercure North Melbourne provides the perfect base for travelers. Don't miss the nearby attractions like Royal Melbourne Hospital, Queen Victoria Market, and Crown Casino.
Book your stay at Mercure North Melbourne for a memorable experience!
Please note, there is a 1.5% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Groups
When booking more than 7 rooms, different policies and additional supplements may apply.
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Pets
Pets are not allowed.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
Children up to and including 12 years old stay for AUD 0 per person per night when using an available extra bed.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay. -
Parking
Public parking is possible on site (reservation is not needed) and costs AUD 27 per day.
Location
Guest Reviews
Quick walk to the Royal Children hospital
Excellent location
Sent to wrong room.
There were no power points in the room
Close to RCH
Shower wasn't cleaned properly, beds were hard abd uncomfortable and there was minimal TV reception. Light switch was broken and 3 down lights were out. Corridor and stairs looked like they had not been vacuumed for weeks
There was a tram stop only 400m from the hotel
The beds had massive sunken divets, the shower tap was broken and no maintenance on staff to fix and they were fully booked so had to wait until 8pm to get a new room. The room wasn't very clean. The hot buffet breakfast was stone cold despite being there as soon as it opened.
Closeness to Hospital
Bit noisy
internet didn't work carpets need replacing .
breakfast served cold bacon not cooked properly coffee very bitter. hallways and stairs dirty, carpet thread bare and tripe hazard. windows dirty
Good location to tram, and the room was huge.
Our 2 year old slept better than he does at home!
Shower pressure and heat was sublime.
The staff were lovely, down to earth, smiling.
My hayfever was set off by the hotel. I couldn't breathe in the room, and made the mistake of opening the curtains which made it worse.
The room key kept faulting and we had to get it replaced at least 5 times over 2 nights.
The staff told us this hotel is used for the children's hospital - if you have respiratory issues, do not stay at the mercure north.
No toaster, plates or cutlery in the toom, only kettle, cups and spoons.
The pool wasn't open, the mattress was ripped and the carpet in the hallways were all lifting and very poor quality.
It was more of a motel than a hotel, in serious need of an upgrade.
Nothing - I would not recommend it
shower over the bath was dangerous - nowhere to hold onto when steeping back onto the floor. not railing. now where to hang a towel. Noisy - room on front near rod. no sound proofing. the curtains did not block out the light from the road. they didn't cover the whole window. the elevator was dangerous - regardless of the warning to watch your step.
Long beds for tall people, clean sheets and linen. Parking avalable until midday.
TV programmes were non existent. Noisy people in neighbouring.
Location and transport near by
Very dated could do with some upgrades
Nothing
Whole entire place is pathetic, there was cockroach roaming around on the dirty carpets of the lobby, very noisy place you feel like sleeping on the street, didn’t use the lift as it feels like it will fall off anytime or we get stuck inside.
Room bulbs were fused and sinks were clogged,
No exhaust in toilets
Overall experience is bad
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