Mercure North Melbourne

Hotels
•
Mercure
6.7 (1464 reviews)
Corner Flemington Road & Harker Street , Melbourne , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Restaurant
Room service
Lift / Elevator
Luggage storage
Safety deposit box
Fax/photocopying
Facilities for disabled guests
Ironing service
See all facilities

Review Highlights

Pros:
Friendly staff
Good location
Cons:
Dirty premises
Poor accessibility

Categories

Cleanliness
4.2
The hotel is described as dirty and grubby with unkempt hallways.
Service
8.2
Staff were accommodating and friendly, providing good service.
Location
9.2
Great location, close to hospitals and transportation.
Room Quality
5.2
Rooms show age and comfort issues, with concerns about TV and heating.
Amenities
6.2
Missing amenities such as additional toiletries and outdated TV options.
Value for Money
6.7
Viewed as reasonable, but high parking costs and some issues reduce value.
Food and Beverage
7.2
Meals described as good, though room service was lacking.
Overall Experience
6.7
Mixed reviews with significant issues affecting overall satisfaction.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-08 05:32

Property Description

Modern Rooms and Convenient Location

Mercure North Melbourne offers 70 modern guest rooms and is conveniently situated opposite the Royal Children’s Hospital. The minimalist design and earthy tones create a welcoming atmosphere for guests. WiFi is available in all rooms for added convenience.

Dining and Entertainment

Indulge in quality cuisine at the stylish Polo Café & Bar, offering a variety of snacks and children's meals. The bar boasts an extensive selection of beers, wines, and spirits for a delightful dining experience.

Facilities and Accessibility

Enjoy the sauna, covered parking for a fee, and 3 conference rooms flooded with natural light. With its proximity to Tullamarine Airport and central Melbourne, Mercure North Melbourne provides the perfect base for travelers. Don't miss the nearby attractions like Royal Melbourne Hospital, Queen Victoria Market, and Crown Casino.

Book your stay at Mercure North Melbourne for a memorable experience!

Important information:

Please note, there is a 1.5% credit card surcharge when using a credit card.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: MEL

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for AUD 0 per person per night when using an available cot.
    Children up to and including 11 years old stay for AUD 0 per person per night when using an existing bed.
    Children up to and including 12 years old stay for AUD 0 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Parking

    Public parking is possible on site (reservation is not needed) and costs AUD 27 per day.

Location

Guest Reviews

6.7
Based on 1464 reviews
Cleanliness: 4.2
Service: 8.2
Location: 9.2
Room Quality: 5.2
Amenities: 6.2
Value for Money: 6.7
Food and Beverage: 7.2
Overall Experience: 6.7
T
TAMARA • family_with_children • au
7
2026-02-27 • via Nuitee
I
Ivy • couple • au
6
2026-02-26 • via Nuitee
S
Stephen • family_with_children • au
7
Pros:

The location.
.

Cons:

The food on Sunday night and there was no microwave in the room.

2026-02-23 • via Nuitee
J
Jake • family_with_children • au
9
Pros:

The reception lady was lovely and the room was very comfortable, very thanlful for the last minute booking

Cons:

Ive never liked the soap dispensers on the wall, I know there cleaned but I always imagine how many hands have touched it

2026-02-22 • via Nuitee
N
Naomi • extended_group • au
7
2026-02-14 • via Nuitee
D
Daniel • family_with_children • au
5
2026-02-14 • via Nuitee
S
Steve • solo_traveller • au
10
2026-02-13 • via Nuitee
J
Jacqui • family_with_children • au
7
Pros:

The location was great for me. Staff very friendly. Breakfast was great.

Cons:

The only thing that was disappointing was, my room was not serviced. I left the Saturday morning to attend my conference and returned the evening to find that my room was not cleaned . Not sure if this is done for stay longer than 2 nights.

2026-02-12 • via Nuitee
P
Paul • solo_traveller • au
7
2026-02-10 • via Nuitee
R
Rosemary • solo_traveller • au
6
A bit disappointing. Might come back to the restaurant though.
Pros:

Bed was excellent.
Room was light and roomy.
Restaurant was very good-great food.

Cons:

Elevator needs to be replaced. Old rickety and the door is dangerous.
Room was old and tired.
Light in bathroom was useless for putting on make up.

2026-02-10 • via Nuitee
I
Irene • family_with_children • au
10
Pros:

Clean friendly great location

2026-02-09 • via Nuitee
A
Adam • couple • au
8
2026-01-31 • via Nuitee
L
Liz • family_with_children • au
7
I chose the Mercure for its name and proximity to RMH and expected a higher standard
Pros:

The room was clean and spacious. As it was 45C on the day of our stay I was thrilled to find the pool was clean and inviting. The bed was very comfortable. After we had checked out I realized I had left a bag in the room. The young man at reception was friendly and extremely helpful.

Cons:

On entry the young lady at reception was efficient but not warm or welcoming. The bathroom was a bit shabby with areas of the wall having been partially repaired. The room was meant to have cable TV but all we had was free to air. We had dinner in the dining room which was a pretty standard area. My granddaughter had spaghetti bolognese which she loved however I had beef rendang and the meat was very dry and chewy though the rice was hot and fluffy. We arrived for breakfast at 8.15 and it was OK! The eggs(scrambled) were dry on top but quite runny in the middle, the hash browns were soggy and there was only 4 pieces of tomato but they were cooked well. The bacon was perfect for me.

2026-01-29 • via Nuitee
A
Aynsley • family_with_children • nz
1
Pros:

The staff were friendly enough

Cons:

The hotel was completely rundown, dirty, smelly and in parts falling apart. There were mould in the bathroom and no fan. The window in the living area was broken so would not open. The room was dusty and dirty and the beds were extremely uncomfortable. The mattresses I'm assuming we're very old so were worn out.

It stated this was a 4 star hotel but there is absolutely no way it is. It is a 2 star at best. Extremely disappointing and was a complete con.

I would like to know who I make a formal complaint with as I'm completely dissatisfied with what we were charged for such a rundown hotel.

2026-01-28 • via Nuitee
R
Rosemary • solo_traveller • au
10
Enjoyed the space in the room
Pros:

Convenient location
Spacious
Comfy bed

Cons:

Elevator was old and tired

2026-01-28 • via Nuitee
H
Head • family_with_children • au
10
Pros:

Nice staff, and they were really helpful in assisting my dad during his stay, as he did not speak English. wonderful view and a clean, modern room as well

2026-01-26 • via Nuitee
A
Aimee • solo_traveller • au
4
Disappointing
Cons:

Building is very run down. Carpets desperately need to be replaced, property isn't very clean, the lift was quite scary to ride. Staff weren't very friendly. Location is difficult for ubers to access.

2026-01-26 • via Nuitee
M
Malcolm • solo_traveller • au
9
Nice Hotel with friendly staff,
Pros:

Reception people were friendly, informative and efficient.

Cons:

Lift was a little clunky.

2026-01-23 • via Nuitee
R
Ray • solo_traveller • au
4
Not coming back unfortunately.
Pros:

Location suited for medical testing at RMH

Cons:

For the price… low grade facilities. Bed very hard and lumpy. Receptionist very stand-offish. Room 104 was extremely loud with traffic noise very poor acoustics and some kind of device turning on and off and banging all night. Had no sleep and that’s why I left at 6 am.

2026-01-23 • via Nuitee
E
Emily • solo_traveller • au
4
Pros:

The bed was comfy, staff at reception wonderful, and location was good. But I wouldn’t recommend or stay again.

Cons:

The room was really hot overnight so sleep was terrible. AC would have made it more comfortable. I couldn’t even open the window for air as the bins outside were really smelly.

The room also had horrible smell in the morning when the kitchen started cooking breakfast. The smell came through the vents. I had to leave extra early to get out of the room (it’s food I’m allergic to)

The shower was also broken, and the head of the shower broke off and fell on me.

2026-01-21 • via Nuitee