Microtel Inn & Suites Urbandale

Hotels
•
Microtel Inns & Suites
6.9 (461 reviews)
8711 Plum Drive , Urbandale , us
+1 515-612-7497

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Good location
Nice facilities
Cons:
Cleanliness issues
Poor service
Lack of amenities

Categories

Cleanliness
4.73
Several reviews mentioned issues with cleanliness, including stained bathtubs and hairs found on towels, indicating a subpar standard.
Service
8.2
Service was described as standard, although some negative interactions were mentioned, particularly regarding the front desk.
Location
9.24
Many reviews praised the location, highlighting it as a strong point of the stay.
Room Quality
6.19
Room quality was criticized for being cheap and worn out, though some enjoyed spacious rooms.
Amenities
6.72
Amenities had mixed feedback; breakfast was disappointing but there were praises for some facilities.
Value for Money
7.18
Value for money was mentioned as being lacking due to various issues experienced during the stay.
Food and Beverage
6.23
Breakfast offerings received negative feedback regarding quality, impacting perceived value.
Overall Experience
6.7
Overall experience was heavily affected by several negative aspects, notably cleanliness and service.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 02:37

Property Description

Convenient Location
Located just off Interstate 80 and a short drive from downtown Des Moines, Microtel Inn & Suites Urbandale offers easy access to both the highway and city attractions.

Comfortable Accommodations
Each room at our hotel is equipped with free Wi-Fi, Cable TV, a hairdryer, and ironing facilities to ensure a comfortable stay for all guests.

On-Site Amenities
Start your day right with a complimentary continental breakfast and stay active at our fitness center. Need to get some work done? Take advantage of our 24-hour front desk services for fax and photocopying.

Book your stay at Microtel Inn & Suites Urbandale now for a convenient and comfortable experience!

Important information:

Please note that pets are only allowed in select room types. Pet fees are $30 per pet/per night. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

6.9
Based on 461 reviews
Cleanliness: 4.73
Service: 8.2
Location: 9.24
Room Quality: 6.19
Amenities: 6.72
Value for Money: 7.18
Food and Beverage: 6.23
Overall Experience: 6.7
D
Delea • solo_traveller • us
8
2026-08-28 • via Nuitee
B
Ben • couple • us
10
2026-08-25 • via Nuitee
B
Ben • couple • us
10
2026-08-25 • via Nuitee
G
Goldsberry • couple • us
10
2026-08-21 • via Nuitee
J
Judy • couple • us
8
Good job
Pros:

Location

Cons:

Nothing really

2026-08-18 • via Nuitee
C
Candice • extended_group • us
5
Served as a place to get sleep.
Pros:

Location great! Hotel is basically what you get trying to save bucks. Room was clean, but shower in disrepair. Carpet just seemed tired. Hotel could use an update.

Cons:

Just the hotel feeling old. Seemed individually owned and keeping up with details is not quite priority. Worst part was outlets in room. Not usable for coffee pot without moving fridge (not plugged in). none on wall accessible for charging phones.

2026-08-16 • via Nuitee
S
Stan • family_with_children • us
8
2026-08-09 • via Nuitee
D
David • solo_traveller • us
5
2026-08-08 • via Nuitee
L
Leon • couple • us
5
2026-08-06 • via Nuitee
J
Justin • couple • us
7
2026-08-06 • via Nuitee
K
Kathleen • extended_group • us
8
Overall, nice place. Wish they had a pool.
Pros:

Very clean and friendly staff.

Cons:

Wish they had benches, chairs, or picnic tables outside.

2026-08-03 • via Nuitee
M
Maneno • family_with_children • sc
2
2026-07-22 • via Nuitee
B
Brice • family_with_children • us
5
Cons:

There was only 1 outlet between the queen mattresses and that entire side of wall. We could hear people walking above us. It was loud enough that was was hard to fall asleep.

2026-07-20 • via Nuitee
D
Donald • solo_traveller • us
10
Very happy with my stay.
Pros:

All was very nice. Loved the shower.

Cons:

A little more attention could have been paid to keeping the breakfast room supplied during the peak morning hours.

2026-07-12 • via Nuitee
J
Jolene • solo_traveller • us
10
2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
7
Pros:

The staff were friendly & helpful. The rooms were clean.

Cons:

The sofa & chairs weren't comfortable.

2026-06-14 • via Nuitee
O
Oladayo charles • couple • us
1
Horrible terrible horrible experience
Pros:

This establishment is fraudulent and they’re scammers and liars. I was to pay at the property according to my booking policy but the establishment charged my card at 4 in the morning on the day of check in, then they tried to charge me again plus an extra charge of $166.88 which I have no idea what that charge was for. I’m still try to sort things out cause I have gotten my money back.

Cons:

Everything

2026-06-07 • via Nuitee
O
Oladayo charles • couple • us
1
2026-06-07 • via Nuitee
W
Wilma • couple • us
9
It was a nice clean hotel and a very reasonable price.
Pros:

The mirrored wall, cleanness overall. Didn't have breakfast, so no opinion.

Cons:

needed outlets to charge phone . Preferably by the bed. No Guide to TV.

2026-05-20 • via Nuitee
B
Betty • solo_traveller • us
9
Staff was friendly and I liked the room in the lobby where I could read while waiting a ride.
Pros:

The room was cool which was so appreciated on a hot day! Staff was available to welcome me and had made sure room was clean.

Cons:

I wish eggs (scrambled and cooked in the shell) had been part of the breakfast menu. And sausage would have been appreciated. I eat low carb and needed to skip almost all the food offered though others were satisfied. Coffee was good!

2026-05-18 • via Nuitee