Microtel Inn & Suites Urbandale

Hotels
•
Microtel Inns & Suites
6.7 (319 reviews)
8711 Plum Drive , Urbandale , US
+1 515-612-7497

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Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Heating
Family rooms
Pets allowed
Lift / Elevator
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Review Highlights

Pros:
Good location
Generally clean rooms
Friendly/helpful staff (most reports)
Reasonable price/value
Good coffee / liked shower (some guests)
Cons:
Limited/poorly placed outlets for charging
Aging room maintenance (carpet, shower, sink, showerhead)
Noise from people walking above
Breakfast understocked and limited options
Uncomfortable sofa/chairs in some rooms
Serious billing/charging complaint from one guest

Categories

Cleanliness
7.5
Multiple guests described rooms and overall hotel as clean; a few comments noted bathroom cleaning and maintenance could be improved.
Service
5.8
Staff were frequently described as friendly and helpful, but a serious complaint about unexpected/challenge charges at check-in reduced trust in service reliability.
Location
8.5
Location was repeatedly mentioned positively—'great' and 'good location'—and is a consistent strength.
Room Quality
6
Rooms were generally clean but several guests reported aging rooms: tired carpet, shower or showerhead needing attention, limited/outlet placement issues, noisy from above and some uncomfortable seating.
Amenities
5.8
Amenities are limited: no pool, few outdoor seating options, lacking accessible bedside outlets, no TV guide, and breakfast area sometimes understocked.
Value for Money
7.8
Guests frequently noted the hotel as reasonably priced or acceptable for the price—good value for budget-focused stays.
Food and Beverage
6
Breakfast and food options were adequate but limited; coffee was praised while breakfast items were sometimes sparse or not aligned with guests' preferences.
Overall Experience
6.2
Overall stays were generally fine—clean rooms, friendly staff, good location—but recurring maintenance, amenity gaps, noise issues and an isolated severe billing complaint lowered the overall impression.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Located just off Interstate 80 and a short drive from downtown Des Moines, Microtel Inn & Suites Urbandale offers easy access to both the highway and city attractions.

Comfortable Accommodations
Each room at our hotel is equipped with free Wi-Fi, Cable TV, a hairdryer, and ironing facilities to ensure a comfortable stay for all guests.

On-Site Amenities
Start your day right with a complimentary continental breakfast and stay active at our fitness center. Need to get some work done? Take advantage of our 24-hour front desk services for fax and photocopying.

Book your stay at Microtel Inn & Suites Urbandale now for a convenient and comfortable experience!

Important information:

Please note that pets are only allowed in select room types. Pet fees are $30 per pet/per night. Please contact the property for additional information.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DSM

Location

Guest Reviews

6.7
Based on 319 reviews
Cleanliness: 7.5
Service: 5.8
Location: 8.5
Room Quality: 6
Amenities: 5.8
Value for Money: 7.8
Food and Beverage: 6
Overall Experience: 6.2
M
miguel • couple • us
10
2026-11-05 • via Nuitee
B
Beverly • couple • us
7
Reasonable price, good location for us.
Pros:

Good location for us. Breakfast poor variety. Minimal staff available to help

Cons:

Problems with TV remotes. Both rooms

2026-11-02 • via Nuitee
B
Brad • couple • us
7
2026-10-07 • via Nuitee
D
Delea • solo_traveller • us
8
2026-08-28 • via Nuitee
B
Ben • couple • us
10
2026-08-25 • via Nuitee
B
Ben • couple • us
10
2026-08-25 • via Nuitee
G
Goldsberry • couple • us
10
2026-08-21 • via Nuitee
J
Judy • couple • us
8
Good job
Pros:

Location

Cons:

Nothing really

2026-08-18 • via Nuitee
C
Candice • extended_group • us
5
Served as a place to get sleep.
Pros:

Location great! Hotel is basically what you get trying to save bucks. Room was clean, but shower in disrepair. Carpet just seemed tired. Hotel could use an update.

Cons:

Just the hotel feeling old. Seemed individually owned and keeping up with details is not quite priority. Worst part was outlets in room. Not usable for coffee pot without moving fridge (not plugged in). none on wall accessible for charging phones.

2026-08-16 • via Nuitee
S
Stan • family_with_children • us
8
2026-08-09 • via Nuitee
D
David • solo_traveller • us
5
2026-08-08 • via Nuitee
L
Leon • couple • us
5
2026-08-06 • via Nuitee
J
Justin • couple • us
7
2026-08-06 • via Nuitee
K
Kathleen • extended_group • us
8
Overall, nice place. Wish they had a pool.
Pros:

Very clean and friendly staff.

Cons:

Wish they had benches, chairs, or picnic tables outside.

2026-08-03 • via Nuitee
M
Maneno • family_with_children • sc
2
2026-07-22 • via Nuitee
B
Brice • family_with_children • us
5
Cons:

There was only 1 outlet between the queen mattresses and that entire side of wall. We could hear people walking above us. It was loud enough that was was hard to fall asleep.

2026-07-20 • via Nuitee
D
Donald • solo_traveller • us
10
Very happy with my stay.
Pros:

All was very nice. Loved the shower.

Cons:

A little more attention could have been paid to keeping the breakfast room supplied during the peak morning hours.

2026-07-12 • via Nuitee
J
Jolene • solo_traveller • us
10
2026-06-25 • via Nuitee
K
Karen • solo_traveller • us
7
Pros:

The staff were friendly & helpful. The rooms were clean.

Cons:

The sofa & chairs weren't comfortable.

2026-06-14 • via Nuitee
O
Oladayo charles • couple • us
1
Horrible terrible horrible experience
Pros:

This establishment is fraudulent and they’re scammers and liars. I was to pay at the property according to my booking policy but the establishment charged my card at 4 in the morning on the day of check in, then they tried to charge me again plus an extra charge of $166.88 which I have no idea what that charge was for. I’m still try to sort things out cause I have gotten my money back.

Cons:

Everything

2026-06-07 • via Nuitee