Holiday Inn Express & Suites Wilson-Downtown by IHG

Hotels
•
Holiday Inn Express
8 (278 reviews)
2308 Montgomery Drive , Wilson , US
+1 252-246-1588

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly, helpful staff (notably Benita)
Hot, fresh and varied breakfast
Clean communal/breakfast areas
Comfortable beds/rooms for many guests
Good location
Good value for the price for several guests
Snack area available
Cons:
Noisy hallways and loud guests at night
Elevator out of service for an extended period
Room cleanliness issues for some (hairs, crumbs, leaking refrigerator)
Pool closed during some stays
Inconsistent breakfast quality/items (eggs/sausage)
Limited nearby dining options
Price can feel high during busy events

Categories

Cleanliness
7
Mixed. Several guests praised clean, neat rooms and very clean breakfast/communal areas, but other reviews reported a dirty suite, hairs in the bathroom, crumbs on the floor and a leaking refrigerator that impacted room cleanliness.
Service
9.2
Strongly positive. Multiple mentions of exceptionally friendly and helpful staff (notably 'Benita') and excellent front desk service; staff were pleasant and accommodating even when issues arose, though compensation was limited to apologies in one case.
Location
8.5
Generally positive. Several guests said the location was great and convenient; one comment noted a lack of dining options within walking distance.
Room Quality
7.6
Mixed. Comfortable beds and generally nice rooms for many guests, but some experienced problems (leaking refrigerator, noisy suites, had to change rooms, occasional maintenance issues like a non-working telephone).
Amenities
7.3
Some good amenities (pancake machine, snack area) and clean breakfast facilities, but notable negatives: elevator was out of service for an extended period for some guests and the pool was reported closed.
Value for Money
7.8
Mixed-to-positive. Several guests called it a great value for the price, while a few felt the price was a bit high for the small town or for short stays during busy events.
Food and Beverage
8.8
Generally positive. Many guests praised the hot, fresh and varied breakfast (automatic pancake maker, cage-free eggs, quality coffee), though a few reported poor-quality or missing items (sausage, eggs) in some instances.
Overall Experience
7.8
Overall favorable but mixed. Most stays were pleasant with friendly staff and good breakfasts, but recurring issues (noise in hallways, occasional room cleanliness/maintenance problems, elevator/pool availability) tempered the experience for some guests.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location
Situated in Wilson, North Carolina, the Downtown Wilson Holiday Inn Express is just a stone's throw away from the Imagination Station Science Museum and Barton College, making it the perfect hub for exploration.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and coffee maker for your convenience. Unwind while watching cable TV or stay productive at the spacious work desk. Guests can also enjoy the outdoor pool and free Wi-Fi during their stay.

Fitness and Dining
Keep up with your fitness routine at the on-site gym with full-length mirrors and a mounted TV. Indulge in a delicious hot breakfast featuring cinnamon rolls and fruit. Additionally, take advantage of the business center and printer services for any work needs.

Book now for a delightful stay at the Holiday Inn Express Hotel & Suites Wilson Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Location

Guest Reviews

8
Based on 278 reviews
Cleanliness: 7
Service: 9.2
Location: 8.5
Room Quality: 7.6
Amenities: 7.3
Value for Money: 7.8
Food and Beverage: 8.8
Overall Experience: 7.8
T
Thomas • couple • us
10
Only there for one night all was well
Pros:

Convenience

Cons:

Tv hard to work but we got help

2026-11-04 • via Nuitee
R
Rex • couple • us
5
Very noisy in hallway at night.
Pros:

Fair

Cons:

Safety was an issue

2026-10-29 • via Nuitee
D
Dynasty • couple • us
8
2026-10-27 • via Nuitee
E
Esmeralda • family_with_children • us
10
2026-10-27 • via Nuitee
E
Elizabeth • couple • us
1
Don’t stay there
Pros:

We had to move rooms due the refrigerator leaking. Moved us to a dirty suite that was noisy. People yelling in the hall ways. Hairs in the bathroom . Crumbs on floor . Gross and loud and that was suppose to the suite . Had to move back to our original room the next day. Staff was nice but offered no compensation other than apologies.

2026-10-25 • via Nuitee
D
DaeGoCrazy • couple • us
10
2026-09-19 • via Nuitee
J
Jennifer • solo_traveller • us
10
2026-09-14 • via Nuitee
H
HEIDI • couple • us
7
2026-09-13 • via Nuitee
B
Batts • couple • us
7
2026-09-10 • via Nuitee
K
Kadeem • couple • us
8
2026-09-08 • via Nuitee
P
poliana • solo_traveller • us
10
2026-09-07 • via Nuitee
G
Gary • couple • us
5
Pros:

Breakfast

Cons:

Elevator broken. Warm in lobby, breakfast area

2026-09-06 • via Nuitee
R
Rex • couple • us
8
Pros:

Breakfast was not good. Poor quality sausage and eggs.

Cons:

As I said, breakfast needs better cooked eggs and sausage

2026-09-03 • via Nuitee
G
Gray • couple • us
1
The Mexican lady at front desk very nasty attitude
2026-08-31 • via Nuitee
G
Gray • couple • us
1
2026-08-31 • via Nuitee
B
Beverly • couple • us
7
Our stay was fine.
Pros:

We were unaware that the elevator was broken. As a person with asthma that truly taxed my ability to breathe. We were not notified of that until we checked in.

Cons:

First fix the elevator. We were told that the elevator had been out for weeks. Second notify customers prior to arrival.

2026-08-24 • via Nuitee
M
M2658ZNnicolec • Family
10
Exceptional Service
Pros:

Great hotel! The best part of our stay was Ms. Benita, she made sure breakfast was served hot, fresh and on time every morning. She also went out of her way to make sure we had what we needed and cleaned up to provide a clean dining area. Her hospitality and friendliness was exceptional! We will be returning and hope to see her again! Thank you, Benita!

2026-08-21 • via Tripadvisor
J
Julie • solo_traveller • us
8
Pros:

Exceptionally friendly staff

Cons:

Had to move to another room

2026-08-09 • via Nuitee
M
Miroslaw • couple • us
6
2026-08-04 • via Nuitee
J
Jones • family_with_children • us
10
Great value for price point.
Pros:

The location was great as well as the Price paid for the room. The breakfast was decent. It would’ve been nice to have a waffle station. However, the pancake station was OK. Overall, the hotel was clean the communal area where you ate. Breakfast was clean as well as the area where breakfast was prepared was extremely clean.

Cons:

I did not have any issues at all. I there was nothing that I did not like..

2026-08-03 • via Nuitee