Holiday Inn Express & Suites Wilson-Downtown by IHG

Hotels
Holiday Inn Express
8 (391 reviews)
2308 Montgomery Drive , Wilson , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Parking
Non-smoking rooms
Air conditioning
Swimming pool
BBQ facilities
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Cons:
Cleanliness issues
Inconsistent food quality

Categories

Cleanliness
6.75
Several reviews mentioned issues like bed bugs and dirty bathrooms.
Service
9.75
Highly praised for attentive and friendly staff across multiple reviews.
Location
8.75
Good location, especially for hospital workers.
Room Quality
7.25
Room quality varies; some guests noted the need for updates.
Amenities
7.25
Basic amenities were available, but some reviews mentioned breakfast setup issues.
Value for Money
8.25
Rates considered fair for the location and overall experience.
Food and Beverage
7.75
Breakfast received mixed reviews; some enjoyed it while others found it lacking.
Overall Experience
8.25
Most reviews indicate a willingness to return despite some drawbacks.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 15:26

Property Description

Convenient Location
Situated in Wilson, North Carolina, the Downtown Wilson Holiday Inn Express is just a stone's throw away from the Imagination Station Science Museum and Barton College, making it the perfect hub for exploration.

Modern Amenities
Each room at the hotel is equipped with a microwave, refrigerator, and coffee maker for your convenience. Unwind while watching cable TV or stay productive at the spacious work desk. Guests can also enjoy the outdoor pool and free Wi-Fi during their stay.

Fitness and Dining
Keep up with your fitness routine at the on-site gym with full-length mirrors and a mounted TV. Indulge in a delicious hot breakfast featuring cinnamon rolls and fruit. Additionally, take advantage of the business center and printer services for any work needs.

Book now for a delightful stay at the Holiday Inn Express Hotel & Suites Wilson Downtown.

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: RDU

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for US$0 per person per night when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8
Based on 391 reviews
Cleanliness: 6.75
Service: 9.75
Location: 8.75
Room Quality: 7.25
Amenities: 7.25
Value for Money: 8.25
Food and Beverage: 7.75
Overall Experience: 8.25
D
Delanna family_with_children us
4
Do better with repairing things that are broken
Pros:

I like the location the breakfast is it was 80% clean

Cons:

I did and like that the third floor elevator button was broken. It was not working. The cleaning crew came the day I was leaving and asked for me was my room ready to be clean and I still have 30 minutes before I needed to check out

2026-05-01 via Nuitee
E
Edward couple us
6
Pros:

Indoors the pool was great for the grandkids that came bye.

Cons:

Parking was tight hardly any parking space. Elite member save me from driving around looking for a spot.

2026-04-25 via Nuitee
J
Joseph family_with_children us
10
2026-04-25 via Nuitee
J
Joel family_with_children us
5
2026-04-21 via Nuitee
S
serrano couple us
1
2026-04-15 via Nuitee
M
Mary couple us
10
2026-04-13 via Nuitee
B
Balarie solo_traveller us
10
2026-04-03 via Nuitee
T
Tommy family_with_children us
9
2026-03-26 via Nuitee
B
Barbara solo_traveller us
8
2026-03-20 via Nuitee
R
Romaine couple us
7
My stay was ok with the above exceptions.
Pros:

More attention need to be paid to the cleanliness of the breakfast food area. When it is very busy during morning breakfast their needs to be more that one person attending to that area. Preparing the food and cleaning the food area require more that one person.

Cons:

The handicap accessible room (103) never has enough towels (I always have to request them). The lip and shower curtain in the shower does not keep water from running all over the floor when used by the handicapped. The carpet could stand to be cleaned more often.

2026-03-13 via Nuitee
L
Linda couple us
9
FINE
Pros:

The location is fine, right off highway 95. The staff was friendly and accommodating, except in the morning when they were overwhelmed by a bus tour group from Canada. Breakfast was fine. Clean venue

Cons:

Canadian Bus Tour made breakfast crowded and busy, staff was overwhelmed. I would have waited until the tour group left if I knew of the strain on breakfast.

2026-03-12 via Nuitee
J
Jonathan couple us
8
2026-03-11 via Nuitee
I
Ivy family_with_children us
5
Needs renovations and new everything.
Pros:

Staff was friendly

Cons:

Outdated and not clean. I wouldn't stay here again nor could I recommend this location. I was so disappointed because I recently stayed at a location in Jacksonville NC and that place was wonderful.

2026-03-11 via Nuitee
M
Michael solo_traveller us
9
Pros:

Breakfast was great each day was delicious.

Cons:

Parking was limited we feet

2026-03-09 via Nuitee
J
Jonathan family_with_children us
6
2026-03-07 via Nuitee
A
Angela family_with_children us
10
Pros:

Love the staff
And the breakfast is like its cooked by your grandma ...absolutely delicious

2026-02-26 via Nuitee
C
Courtnay solo_traveller us
1
Pros:

Breakfast was great and location was close to family

Cons:

I stayed at Holiday Inn Express & Suites Wilson-Downtown by IHG from 2/17/26–2/22/26, and this was one of the most frustrating hotel experiences I’ve had.

I arrived late due to flight delays and went straight to bed. The next morning, I realized the shower in Room 301 had not been cleaned properly. I showed the front desk photos and was moved to Room 417. After carrying my luggage to the new room, I found what appeared to be human vomit on the carpet beside the beds.

When I went back downstairs, staff openly stated that Room 417 should never have been assigned because housekeeping had not cleaned vomit from the previous guest. That was extremely disturbing and unacceptable.

I was moved again to Room 517 and had to transport my luggage for the second time within 24 hours. While that room was at least sanitary, the inconvenience and stress were unnecessary.

I do want to acknowledge that the front desk staff member I initially worked with, who was a woman, was respectful, patient, and professional throughout the situation. The breakfast was also good.

However, during my initial conversation with one of the managers, he was extremely rude and dismissive when I expressed my concerns. No woman should be spoken to or treated in that manner for raising legitimate issues about cleanliness and safety. I was verbally told I would be compensated for one night, but that never happened, and communication between the hotel and Booking.com was inconsistent.

Cleanliness and professionalism are basic expectations. Unfortunately, this stay did not meet either standard. I will never stay at this location again.

2026-02-23 via Nuitee
A
Angela family_with_children us
10
Pros:

Absolutely love this location and the staff is amazing !

Cons:

I have back issues and although the beds are great I just prefer more firm mattress

2026-02-10 via Nuitee
A
Alex family_with_children us
10
Best hotel in Wilson!
Pros:

The staff was extremely friendly and accommodating. The room was very spacious and comforting.

Cons:

No serious complaints at all, but sometimes the buttons on the elevator weren't responsive.

2026-02-09 via Nuitee
M
Matthew solo_traveller us
10
2026-01-30 via Nuitee