Best Western Inn & Suites - Lake Charles

Hotels
•
Best Western
7 (540 reviews)
1320 MLK Highway 171 North , Lake Charles , US
+1 337-990-5325

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly, helpful front desk and housekeeping staff
Comfortable beds noted by some guests
Several mentions of clean and quiet stays
Professional and attentive service
Cons:
Mold, mildew smell and algae-filled (green) pool
Dirty carpets/hallways and reports of bugs
Broken pool chairs and mostly nonfunctional gym equipment
AC/room temperature problems (rooms too hot)
Poor/limited breakfast options (no tea, hot milk, yogurts)
Noisy road and unsafe-feeling neighborhood after dark
Misleading photos/booking issues and rundown appearance

Categories

Cleanliness
5.5
Multiple reports of dirty carpets, mold odor and visible mold in bathrooms, green/algae-filled pool and bugs in rooms; a few guests reported the room was very clean, so overall cleanliness is below average.
Service
9.5
Consistently praised front desk, housekeeping and staff professionalism across several reviews; staff described as friendly, attentive and the best part of many stays.
Location
7
Mixed: convenient but several guests noted road noise and an unsafe feeling/neighborhood after dark; neutral overall given both mentions.
Room Quality
6
Rooms reported as outdated, some with mold, hot due to AC problems, and odd layouts (sink outside bathroom) but some guests found beds comfy and rooms acceptable.
Amenities
6
Amenities exist (pool, gym) but many were poorly maintained: green pool, broken pool chairs and mostly nonfunctional gym equipment; amenities are available but in need of repair.
Value for Money
7.5
Several guests felt disappointed or misled by photos and condition (lowering perceived value), yet positive staff/service and occasional clean/quiet stays lead to a slightly above-target perceived value for some travelers.
Food and Beverage
6
Breakfast criticized for very limited choices (no tea, hot milk, yogurts) and described as poor by multiple guests; serviceable but unimpressive.
Overall Experience
8.5
Mixed experiences: while many reported serious maintenance and cleanliness issues, others praised staff, comfort and quiet stays; overall leans positive mainly due to strong service and some satisfactory stays.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-07 00:40

Property Description

Convenient Location and Amenities
Located just a short drive from McNeese State University, Best Western Bayou Inn and Suites offers a comfortable stay with complimentary breakfast and WiFi. The well-equipped guest rooms provide a cozy retreat, complete with in-room coffee facilities for a perfect start to your day.

Relaxation and Recreation
Start your morning with a free newspaper and a hearty breakfast before taking a refreshing dip in the outdoor pool or unwinding in the spa tub. For those looking to stay active, the hotel features a fitness center.

Additional Features
With convenient amenities like a business center and guest launderette, as well as proximity to Sam Houston Jones State Park and Lake Charles/Southwest Louisiana Convention & Visitors Bureau, Best Western Bayou Inn and Suites ensures a pleasant stay for both leisure and business travelers.

Book your stay now for a delightful experience at Best Western Bayou Inn and Suites.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LCH

Location

Property Accessibility

Public Area
  • Hill Located: No
  • Ramp: No
  • Entrance Type:
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
  • Lifts Accessible: No
Show all accessibility features

Guest Reviews

7
Based on 540 reviews
Cleanliness: 5.5
Service: 9.5
Location: 7
Room Quality: 6
Amenities: 6
Value for Money: 7.5
Food and Beverage: 6
Overall Experience: 8.5
K
Kevin • solo_traveller • us
6
2026-11-02 • via Nuitee
R
ROGER GADAUT • family_with_children • fr
8
Séjour agréable pour une nuit
Pros:

Hôtel agréable et personnel sympathique.

Cons:

Le bruit de la route toute proche.

2026-10-29 • via Nuitee
S
Shontell • couple • us
3
2026-10-17 • via Nuitee
O
Oscar • extended_group • us
10
2026-10-13 • via Nuitee
M
Magali • extended_group • fr
5
Rien n’est satisfaisant dans cet établissement, je ne le conseillerai pas
Pros:

Rien

Cons:

Mauvaise odeur dans les couloirs ainsi que dans les chambres (peut être dû aux moquettes plutôt sales)
Personnel pas aimable
Pas de choix au petit déjeuner, pas de thé, pas de lait chaud… pas de yaourts

2026-09-16 • via Nuitee
A
Alajha • extended_group • us
10
2026-09-16 • via Nuitee
J
Jakub • solo_traveller • pl
7
2026-09-08 • via Nuitee
M
Mark • extended_group • us
5
2026-09-03 • via Nuitee
S
Sandra • solo_traveller • us
7
Cons:

Pool was green with algae. Broken chairs, tables poolside.

2026-08-29 • via Nuitee
G
Goran Brkic • family_with_children • dk
10
2026-08-26 • via Nuitee
A
Andrea • couple • us
3
If you not picky it’s a ok stay but to me I will not be staying here again because of the mold problem
Pros:

Ac top tier in the room

Cons:

Had a wet mold smell lighting wasn’t great ceiling in bathroom was full of mold the sink for bathroom was outside the bathroom pool was green

2026-08-19 • via Nuitee
K
Kelly • couple • us
10
2026-08-15 • via Nuitee
D
Demetrius • family_with_children • us
9
2026-08-15 • via Nuitee
S
Shannon • extended_group • us
2
2026-08-12 • via Nuitee
C
Carlis • family_with_children • us
3
Stay anywhere else.
Pros:

Front desk person was great. Bed was comfy.

Cons:

The place was not very clean, especially in the common areas like hallways. The carpet needed to be replaced years ago. The GYM EQUIPMENT WAS MOSTLY NONFUNCTIONAL. The neighborhood was not safe after dark, many businesses have bars on doors and windows. I felt like I brought a knife to a gunfight. Several guests and I spoke, we all felt dupped by the reviews, like they weren't real unbiased guest. Here is a comparison. If you never ate anything but bread & water, and then someone gives you a half a hotdog, you think that you are king.

2026-08-12 • via Nuitee
L
Lorenza • solo_traveller • us
10
2026-08-09 • via Nuitee
R
RAHUL • couple • us
7
2026-08-07 • via Nuitee
K
Karl • couple • nz
1
Did not stay. Does booking.com do anything about properties using photos that do not represent the property at all
Pros:

Nothing

Cons:

Turned up. The place looked nothing like the pictures, Rough and rundown. We didn’t even get out of the car.
We rang the property to try to cancel and was told the payment wasn’t processed and we could cancel for no cost on booking.com. This was not the case. We weren’t able to cancel. The process was to send a request to the property to get a refund. We rang, and emailed the hotel and messaged them through booking. All communication was ignored.

2026-08-03 • via Nuitee
D
Dimas • solo_traveller • us
9
2026-08-02 • via Nuitee
R
Reva • extended_group • us
5
If the Facilities were updated and replaced . Because You Have a great Staff! Things when they break it could be better!
Pros:

The facility itself is needs some money put into it , It’s not being kept up. It has overgrown landscape , Broken columns.It has all the pool chairs and everything are all broken stacked up in a pile. The rooms are outdated. The Staff are amazing! The ladies took very good care of us. That was the best part of our experience was the housekeeping, staff, and the front desk staff.

Cons:

We we’re disappointed that there was holes in the towels, and we could not lay by the pool or sit by the pool because all the chairs have big holes in them and we’re stacked up in a pile!

2026-07-22 • via Nuitee