Extended Stay America Suites - Richmond - Hilltop Mall

Hotels
•
Extended Stay America Suites
7 (592 reviews)
3170 Garrity Way , Richmond , us

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Children allowed
Pets allowed

Facilities

Non-smoking rooms
Air conditioning
Family rooms
Pets allowed
Facilities for disabled guests
Non-smoking throughout
Staff adhere to local safety protocols
Guest rooms disinfected between stays
Cleaning standards that are effective against Coronavirus
Physical distancing rules followed
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Review Highlights

Pros:
Friendly staff
Clean rooms
Cons:
Unhygienic conditions
Inadequate amenities

Categories

Cleanliness
5.64
Several reviews reported issues such as smells, roaches, and unhygienic conditions.
Service
8.61
Many guests appreciated the friendly and accommodating staff.
Location
7.65
Some guests found the location convenient, while others mentioned it was inconvenient.
Room Quality
7.1
Comments about dated furniture, varying room conditions, and unpleasant smells impacted the score.
Amenities
6.63
Guests noted the lack of advertised amenities such as coffee pots and inadequate breakfast options.
Value for Money
6.59
Several guests felt that the quality did not match the price they paid.
Food and Beverage
6.14
Breakfast options were limited and did not meet expectations.
Overall Experience
7.61
Mixed experiences with some highlights and many notable issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 11:06

Property Description

Convenient Extended Stay Accommodations

Fully-Equipped Kitchenettes: Each room at Extended Stay America - Richmond features a kitchenette with a stove-top, microwave, and fridge for your convenience.

Complimentary Grab-and-Go Breakfast: Start your day right with our free breakfast including breakfast bars, muffins, hot cereal, coffee, and tea.

Ideal Location: Explore nearby attractions like Rosie the Riveter Home Front, Six Flags Discovery Kingdom, and Fisherman's Wharf during your stay.

Book now for a comfortable and extended stay experience at Extended Stay America - Richmond - Hilltop Mall.

Important information:

Housekeeping service is offered every 14 days. For stays of 14 nights or longer, the provided weekly cleaning service includes dusting, vacuuming, emptying the trash, cleaning the bathroom, cleaning the kitchen, and more.
Fresh towels and linen can be exchanged at the front desk at any time.
Daily housekeeping services are available for an additional fee.
A valid credit card is required at check-in for payment; cash is not accepted.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: OAK

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

Location

Guest Reviews

7
Based on 592 reviews
Cleanliness: 5.64
Service: 8.61
Location: 7.65
Room Quality: 7.1
Amenities: 6.63
Value for Money: 6.59
Food and Beverage: 6.14
Overall Experience: 7.61
M
Mayra • solo_traveller • us
7
2026-04-03 • via Nuitee
A
Armando • couple • us
10
2026-04-01 • via Nuitee
L
LaMeika • family_with_children • us
10
2026-03-30 • via Nuitee
K
Kyle • solo_traveller • us
10
2026-03-29 • via Nuitee
A
Ayesha • family_with_children • us
7
2026-03-25 • via Nuitee
A
Armando • couple • us
8
2026-03-25 • via Nuitee
M
Maria • couple • us
5
Pros:

location

Cons:

dirty

2026-03-23 • via Nuitee
D
Delgado • family_with_children • us
10
It felt like home
Pros:

Pet friendly, staff was helpful and kind hearted

2026-03-16 • via Nuitee
A
Alycia • solo_traveller • us
10
2026-03-16 • via Nuitee
J
Jocelle • extended_group • us
5
2026-03-16 • via Nuitee
K
Karen • solo_traveller • us
10
Great location, convenient booking, late check-in accepted, friendly staff, nice rooms…5 stars all the way.
Pros:

Perfect location. Very nice staff. I had to book impromptu late check-in and it was a very easy and pleasant experience. My room was very nice. It was like a small studio apartment. Breakfast is very minimalistic, but stated as such on the booking site. They have coffee, cocoa and tea with mini muffins and instant oatmeal packs. I felt it was a good deal for the price I paid. It would be a great room for long term stays. I will stay there ever time I travel to the area, which will likely be one or two nights once every month going forward.

Cons:

Nothing. Though next time I will remember to bring my earplugs because my room was right next to the stairs and the door was fairly loud opening and closing throughout the night.

2026-03-12 • via Nuitee
D
Deneka • solo_traveller • us
10
2026-03-12 • via Nuitee
J
Joseph • couple • us
8
2026-03-05 • via Nuitee
L
LaMeika • family_with_children • us
10
2026-03-04 • via Nuitee
A
Antwan • family_with_children • us
10
2026-03-04 • via Nuitee
S
Sandra • couple • us
5
2026-03-03 • via Nuitee
K
Kim • couple • us
9
My day was wonderful. It was Valentine’s Day. I decorated the room really nice. The staff was very helpful and courteous
Pros:

Great location very clean nice staff

2026-02-26 • via Nuitee
H
Hughes • couple • us
5
2026-02-25 • via Nuitee
E
Estrada • family_with_children • us
9
2026-02-22 • via Nuitee
D
Daniel • couple • us
9
2026-01-31 • via Nuitee