Leonardo Royal Hotel London City - Tower of London

Hotels
Leonardo Hotels
8.8 (14051 reviews)
8-14 Cooper's Row , London , gb

Children allowed

Facilities

Health or beauty spa nearby
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly and attentive staff
Great views and location
Cons:
Family room lacked a bath
Some noise from other guests

Categories

Cleanliness
8.35
Rooms were noted as clean but with some issues in the family room.
Service
9.65
Staff, especially Arnel, received repeated praise for outstanding service.
Location
9.15
The hotel is well-located with easy access to the tube and nearby attractions.
Room Quality
8.15
Rooms described as okay and comfortable, but some issues were noted regarding size.
Amenities
8.65
Amenities were satisfactory, including spa and breakfast offerings.
Value for Money
8.15
Prices were perceived as high, especially around holidays.
Food and Beverage
9.15
Breakfast was praised for variety and quality, and service was excellent.
Overall Experience
9.15
Overall positive experiences with some minor issues addressed by staff.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-09 10:08

Property Description

Luxury Accommodation with Stunning Views

Spa and Leisure Facilities
Indulge in relaxation at the 25-metre swimming pool and spacious gym. Unwind further in the steam room and sauna, ensuring a rejuvenating stay.

Dining Excellence
Savor delectable dishes at Leo's Bar and Restaurant with a blend of tradition and modernity. Enjoy a wide array of drinks and snacks at Corvo Bar and Cafe for a delightful culinary experience.

Convenient Location and Discounts
Just steps away from Tower Hill Tube Station, explore London effortlessly. Benefit from a 10% discount on spa treatments in select rooms for a truly pampering escape.

Book now for an unforgettable stay at Leonardo Royal Hotel London City - Tower of London.

Important information:

Please note that the card holder and payment card need to be present on check-in for identification or check-in may be declined and an alternative payment card will be requested to cover total accommodations cost.

Guests are required to show a photo identification and credit card upon check-in.

When booking a room with breakfast included, please note it is a Full English breakfast.

Guests are welcome to use the Spa up until check out time.

Please note that children under 16 can use the swimming pool facilities during the following times and must be accompanied by an adult from Monday to Friday from 09:30 to 11:30, and from 14:30 to 16:30, and from 20:00 to 22:30. Saturday, Sunday, and Bank Holidays are unrestricted

When booking more than 10 rooms, different policies and conditions apply. The property will contact the guest following their reservation.

Special requests are subject to availability, and additional charges may apply.

Children under 16 are unable to use the jacuzzi, steam room or sauna.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    No parking available.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

Location

Guest Reviews

8.8
Based on 14051 reviews
Cleanliness: 8.35
Service: 9.65
Location: 9.15
Room Quality: 8.15
Amenities: 8.65
Value for Money: 8.15
Food and Beverage: 9.15
Overall Experience: 9.15
C
carol couple gb
9
Excellent beds, location and service.
Pros:

We had large twin beds. The gym and the pool were excellent . The bar was very nice. The staff were friendly and very helpful. The breakfast was comprehensive and tasty.

Cons:

We could hear other guests in their rooms and it was too hot.

2026-04-19 via Nuitee
T
T7681QWsaraa Couples Bury St. Edmunds, Suffolk, East Anglia, England
10
A fabulous meal!
Pros:

Bipin was an amazing server at my birthday celebration with my partner. We wish him all the success in his career Thanks again Bipin!

2026-04-18 via Tripadvisor
S
Sightseer13206948151 Family
10
Nice time
Pros:

I think it was absolutely nice vacation and the people like Boris and marina Zara helped us very nice and coordinate to any problems so I’m gonna be very happy to return here

2026-04-18 via Tripadvisor
G
Gary couple gb
8
Cons:

Bit of a mix up with another close by

2026-04-18 via Nuitee
S
Sally couple gb
10
2026-04-18 via Nuitee
J
Jay couple gb
10
Excellent
Pros:

Location

2026-04-18 via Nuitee
J
jonathan couple gb
9
First time using leonardo hotels. It will not be the last. Had a great stay.
Pros:

Room size was great. Very quiet. Staff were great.

Cons:

There was nothing I didn’t like about this hotel. We didn’t use the bar or restaurant so couldn’t comment. Everything else was brilliant

2026-04-18 via Nuitee
B
Burak couple gb
10
2026-04-18 via Nuitee
M
Mireille couple fr
9
Très bonne adresse au cœur de Londres
Pros:

Très bien situé
Chic
Petit déjeuner

Cons:

Lit non King size alors que annonce

2026-04-18 via Nuitee
V
virginie couple fr
7
2026-04-18 via Nuitee
R
rachel family_with_children gb
10
Nothing too much
Pros:

Greta location, beautiful rooms and excellent service

Cons:

Nothing

2026-04-18 via Nuitee
T
Timo solo_traveller fi
9
2026-04-18 via Nuitee
L
Larisa solo_traveller ie
10
2026-04-18 via Nuitee
6
611larisap Couples
10
Excellent stay – outstanding service from Diana
Pros:

I recently stayed at Leonardo Royal Hotel London City and had a fantastic experience. From check-in to departure, everything was smooth and well-organized.

A special mention goes to Diana, who was incredibly welcoming and helpful throughout my stay. Her friendly attitude and attention to detail really made a difference and made me feel genuinely valued as a guest.

The hotel itself is in a great location, very clean, and offers comfortable rooms with all the amenities you need. The overall atmosphere was relaxing, and the staff were consistently professional and courteous.

I would definitely recommend this hotel and will happily stay here again on my next visit to London.

2026-04-17 via Tripadvisor
E
Excursion37732890680 Family
10
Fabulous Location and Service
Pros:

We stayed here from Friday March 27th - Saturday April 4th while visiting London from the US. We actually made this booking fairly last minute as I had seen several recent bad reviews of a different hotel in the area that we had booked months before our trip. I am SO glad we chose to switch and book here! We had a wonderful stay and I wanted to specifically mention that the person who checked us in (I believe the name is Elsie) who went above and beyond to make sure our stay was fantastic. We arrived early and not only was Elsie able to get us an early check in (which we were HAPPY to pay the fee for after eleven hours on airplanes and in airports!), once she realized we were staying for over a week, she carefully chose us a room with an absolutely LOVELY view of Tower Bridge and the Tower of London. The hotel was clean and comfortable, well stocked with coffee and tea and a perfect location with very easy tube access. We will happily stay here again!

2026-04-17 via Tripadvisor
D
D4972OMsm Solo travel
10
Great staff
Pros:

Ana Arnel was super helpfull.

2026-04-17 via Tripadvisor
7
733joshuaz Solo travel
10
The best one
Pros:

Very good honestly and the service was very good aswell

2026-04-17 via Tripadvisor
8
852andreean Business
8
Really good business experience
Pros:

Arnel Olesa was lovely at breakfast !! Made our experience so much nicer - really enjoyed our stay!

2026-04-17 via Tripadvisor
5
55safaam Business
10
Super friendly experience
Pros:

Super friendly and chatty over breakfast. Thank you Arnel Oleso!

2026-04-17 via Tripadvisor
H
Happiness37804546694 Business
10
Excellent experience.
Pros:

Had a really nice experience at Leonardo hotel, I stayed here for 4 nights on a business trip and entire staff was really helpful. Location of this hotel is excellent.
I also want to special thanks to Arnel, he single handedly made my experience 10 times better. He is really kind and made sure I get something to eat every day at breakfast despite my dietry restrictions.
I really appreciate all the efforts from Arnel to make my stay pleasent and better. I highly recommend this hotel on next stay in London

2026-04-17 via Tripadvisor