Leonardo Royal Hotel London City - Tower of London

Hotels
•
Leonardo Hotels
8.6 (16475 reviews)
8-14 Cooper's Row , London , GB
+44 20 7959 5000

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Excellent location (near Tower Hill)
Outstanding breakfast
Friendly, helpful staff
Large pool and excellent spa
Comfortable beds in many rooms
Executive rooms with great views
Cons:
Cleanliness issues in some rooms (mould, hairs, grime, limescale)
Thin walls / poor soundproofing and external noise
Bathroom problems (high bathtub steps, poorly installed shower screens causing wet floors)
Hard pillows
Occasional AC failures
Perceived as pricey by some guests

Categories

Cleanliness
7.2
Several guests reported cleanliness problems in some rooms (mould in bath tiles, hairs in baths, built-up grime and limescale, musty carpets), though others praised overall cleanliness.
Service
9.2
Staff consistently described as friendly, helpful and above-and-beyond; concierge praised. One room-service issue was promptly refunded and handled apologetically.
Location
9.4
Very central and convenient (adjacent to Tower Hill tube); many reviews highlight the excellent location for sightseeing and getting around.
Room Quality
8
Mixed room quality: some executive rooms are excellent with great views and comfortable beds, while others have issues (high bathtub steps, poorly installed shower screens causing wet floors, AC failures, thin walls, hard pillows).
Amenities
9
Spa and large pool are frequently praised and considered strong selling points; wellness facilities receive excellent feedback.
Value for Money
7.8
Mixed perceptions: some guests felt good value (pool, food), others commented the hotel is expensive for London and that price affected expectations.
Food and Beverage
9.6
Breakfast repeatedly described as fantastic / out of this world; food and dining receive very positive mentions.
Overall Experience
8.6
Generally very positive stays driven by location, service and amenities, tempered by variable room quality and some cleanliness issues — aligns with the target overall rating.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Luxury Accommodation with Stunning Views

Spa and Leisure Facilities
Indulge in relaxation at the 25-metre swimming pool and spacious gym. Unwind further in the steam room and sauna, ensuring a rejuvenating stay.

Dining Excellence
Savor delectable dishes at Leo's Bar and Restaurant with a blend of tradition and modernity. Enjoy a wide array of drinks and snacks at Corvo Bar and Cafe for a delightful culinary experience.

Convenient Location and Discounts
Just steps away from Tower Hill Tube Station, explore London effortlessly. Benefit from a 10% discount on spa treatments in select rooms for a truly pampering escape.

Book now for an unforgettable stay at Leonardo Royal Hotel London City - Tower of London.

Important information:

Please note that the card holder and payment card need to be present on check-in for identification or check-in may be declined and an alternative payment card will be requested to cover total accommodations cost.

Guests are required to show a photo identification and credit card upon check-in.

When booking a room with breakfast included, please note it is a Full English breakfast.

Guests are welcome to use the Spa up until check out time.

Please note that children under 16 can use the swimming pool facilities during the following times and must be accompanied by an adult from Monday to Friday from 09:30 to 11:30, and from 14:30 to 16:30, and from 20:00 to 22:30. Saturday, Sunday, and Bank Holidays are unrestricted

When booking more than 10 rooms, different policies and conditions apply. The property will contact the guest following their reservation.

Special requests are subject to availability, and additional charges may apply.

Children under 16 are unable to use the jacuzzi, steam room or sauna.
Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: LHR

Location

Guest Reviews

8.6
Based on 16475 reviews
Cleanliness: 7.2
Service: 9.2
Location: 9.4
Room Quality: 8
Amenities: 9
Value for Money: 7.8
Food and Beverage: 9.6
Overall Experience: 8.6
M
Mentor • family_with_children • gb
8
Not bad for 1 night good breakfast
Pros:

Great location to visit the tourist places

Cons:

It was noisy until late and I had no view that I was promised in the booking

2026-11-07 • via Nuitee
J
Jonathan • couple • gb
10
Brilliant and memorable
Pros:

The location was fantastic and the staff were very welcoming

Cons:

No onsite parking

2026-11-07 • via Nuitee
S
Seamus • family_with_children • ie
8
2026-11-07 • via Nuitee
S
Sabreen • solo_traveller • gb
1
Poor customer service - poor experience
Pros:

Pool and jacuzzi

Cons:

Moved 3 times - customer service very bad

2026-11-07 • via Nuitee
T
Tebogo • solo_traveller • za
10
2026-11-07 • via Nuitee
J
Joseph • couple • gb
9
2026-11-06 • via Nuitee
D
Dave • couple • gb
2
2026-11-06 • via Nuitee
K
Katrin • family_with_children • de
7
2026-11-06 • via Nuitee
A
Alexandra • couple • gb
10
Fabulously relaxing and comfortable
Pros:

It was also our wedding anniversary and your team left a complimentary bottle and a card for us to celebrate - made it extra special and very lovely

Cons:

Nothing!

2026-11-06 • via Nuitee
M
Magdalena • family_with_children • pl
7
nice stay in London
Pros:

nice breakfast, nice SPA area, rooms are not too big size but it is enough, very comfortable bed, nice restaurant and bar, access to tube, it is just a short walk, friendly stuff

Cons:

Rooms and reception are ok, but corridors, lifts ect need some refurbishment
we had room at 11th floor and windows in our room were not blocked- you can easily open it what is very dangerous for children
Circle and district line were closed for 2 days during our stay, it was quite challenging to get to the hotel because of that

2026-11-06 • via Nuitee
B
Brown • family_with_children • gb
10
Pros:

The staff were amazing. The view we had was incredible. Location of the hotel was amazing.

Cons:

Food trays being left out in the beautifully maintained corridors. The swimming pool also was a bit cold temperature could do it with going up.

2026-11-06 • via Nuitee
H
Hasani • couple • gb
8
2026-11-06 • via Nuitee
M
Madeleine • solo_traveller • ie
8
2026-11-06 • via Nuitee
E
emma • family_with_children • gb
8
Pros:

Room excellent and beds super comfy

2026-11-05 • via Nuitee
S
Shaw • family_with_children • gb
10
2026-11-05 • via Nuitee
N
Nicola • couple • gb
7
2026-11-05 • via Nuitee
J
JMF • family_with_children • es
10
Pros:

Ubicación e instalaciones

Cons:

Alguna empleada de recepción

2026-11-05 • via Nuitee
H
Havas Veiga • solo_traveller • br
8
Quarto espaçoso e confortável, cafe da manhã excelente
Pros:

Quarto espaçoso e limpo, cafe da manhã excelente e staff muito simpática

Cons:

Gostei bastante mas poderiam melhorar um pouco a aparência e manutenção dos corredores. Também achei o preço bem alto para um hotel 4 estrelas, mas Londres realmente é muito caro.

2026-11-05 • via Nuitee
A
Anne-Kathrin • couple • de
5
Keine vier Sterne
Pros:

Die Lage des Hotels ist sehr gut. Es gibt eine Reihe an netten Lokalen in der Nähe und die U-Bahn ist zwei Minuten von der Unterkunft entfernt.
Das Bett war auch ausgesprochen bequem.

Cons:

Der Spabereich ist ziemlich in die Jahre gekommen. Bei uns wurde einmal der Roomservice bis 17 Uhr nicht gemacht oder schlicht vergessen. Ein Anruf an der Rezeption hatte keinen Effekt, weshalb ich zur Rezeption gehen musste. Dann wurde der Roomservice oberflächlich und von einer schlecht gelaunten Person gemacht. Eine wirklich Entschuldigung gab es nicht. Aus meiner Sicht definitiv keine vier Sterne und abgesehen von der Lage nicht zu empfehlen.

2026-11-05 • via Nuitee
L
Louise • solo_traveller • gb
2
I did not enjoy my stay. The room was odd and was inhabited by moths.
Pros:

Good location

Cons:

The room had moths. Spotted a couple in the bathroom when I arrived in the evening and didn’t think much of it but in the morning I reached for a towel and a lot of moths were disturbed. This is not acceptable for me. The room was weird. It was huge with a kind of hall way and an empty space like another room. Strange

2026-11-05 • via Nuitee