Polana Serena Hotel

Hotels
8.6 (653 reviews)
1380 Avenida Julius Nyerere , Maputo , mz

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful building and facilities
Cons:
Pool cleanliness issues
Some rooms need maintenance

Categories

Cleanliness
7.79
Pool area needs a bit of maintenance; overall cleanliness could improve.
Service
9.26
Staff is friendly, professional, and attentive.
Location
8.8
Good location with easy access to hot spots in Maputo.
Room Quality
8.25
Some rooms require refurbishment, but well-maintained overall.
Amenities
8.78
Great facilities including a pool, spa, and bars, generally well-kept.
Value for Money
8.24
Pricing is somewhat high for the offering, as suggested by comments on overpriced breakfast.
Food and Beverage
8.79
Breakfast offered a good variety and quality, but some find the pricing high.
Overall Experience
8.86
Overall a pleasant and memorable stay despite minor inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:01

Property Description

Luxurious Accommodation

Polana Serena Hotel in Maputo offers elegant rooms equipped with modern amenities such as a TV, air conditioning, and a minibar. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable stay for guests.

Relaxation and Recreation

Guests can unwind at the outdoor pool, rejuvenate at the spa, or stay active at the fitness centre. For those seeking entertainment, the hotel provides various activities including bowling. Whether for leisure or business, the meeting facilities cater to all needs.

Convenience and Connectivity

With free WiFi access and airport transfer services, Polana Serena Hotel ensures a seamless experience for travelers. Located just 7 km from Maputo International Airport, the hotel offers convenience and connectivity for a stress-free stay.

Book your stay at Polana Serena Hotel for a memorable experience in Maputo.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MPM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for US$100 per person per night when using an available extra bed.
    People 13 years old and over stay for US$150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 653 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.86
N
Natalia • couple • gb
9
2026-02-11 • via Nuitee
S
Segerros • family_with_children • se
7
2026-02-10 • via Nuitee
M
Marc • solo_traveller • fr
8
2026-02-09 • via Nuitee
C
ConstantTravelerNC • Solo travel
8
Mixed
Pros:

The hotel was excellent. My room was modern and well equipped. Where things fell down a bit was in the restaurant and bar, where service was vey slow. How long can it take to get a cup of coffee with breakfast?

2026-01-30 • via Tripadvisor
P
Paul • couple • gb
7
2026-01-23 • via Nuitee
L
Lindy • couple • za
8
Pros:

The breakfast was great and the location was great.

2026-01-23 • via Nuitee
E
Eularnia • couple • za
7
Pros:

Beautiful view, staff very kind and helpful.

2026-01-19 • via Nuitee
A
Aitor • solo_traveller • es
9
2026-01-19 • via Nuitee
F
Filipe • couple • mz
5
em certa forma decepcionante e que defraudou as expectativas
Pros:

Pequeno Almoço

Cons:

Ruído constante no quarto, devido ao sistema de Ar Condicionado. A localização do quarto é afastada do edifício central e com vista para uma estrada! Quando o que foi publicitado a quando do booking da reserva, referia-se a uma vista para a Baia, ou seja mar!

2026-01-19 • via Nuitee
N
Nicolas • couple • ch
8
2026-01-18 • via Nuitee
A
Alsonia • extended_group • za
3
2026-01-18 • via Nuitee
S
serge • solo_traveller • lu
8
2026-01-17 • via Nuitee
Y
Yutaro • family_with_children • jp
9
2026-01-15 • via Nuitee
M
Michael • couple • de
10
Pros:

Super flexibel und freundlich

2026-01-14 • via Nuitee
D
Denise • couple • za
6
2026-01-12 • via Nuitee
C
Claudio • family_with_children • mz
8
2026-01-10 • via Nuitee
T
Tany • couple • au
10
Nice stay in a iconic building
Pros:

Beautiful colonial building from 1922, well maintained, great facilities with 2 bars, pool, spa, shops

Cons:

The swimming pool was not super clean, but maybe because was raining.

2026-01-10 • via Nuitee
T
theodora • family_with_children • za
8
Pros:

The staff is friendly and welcoming

Cons:

Nothing really

2026-01-10 • via Nuitee
T
Thobile • couple • za
10
I’m I choose polana hotel really enjoy everything about my stay even the food
Pros:

It’s more comfortable and convenient

Cons:

None

2026-01-10 • via Nuitee
S
Sarah Yahine • couple • es
10
2026-01-08 • via Nuitee