Polana Serena Hotel

Hotels
8.6 (725 reviews)
1380 Avenida Julius Nyerere , Maputo , MZ
+258 21 241 700

listing image 1
Show all photos
Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful building and facilities
Cons:
Pool cleanliness issues
Some rooms need maintenance

Categories

Cleanliness
7.79
Pool area needs a bit of maintenance; overall cleanliness could improve.
Service
9.26
Staff is friendly, professional, and attentive.
Location
8.8
Good location with easy access to hot spots in Maputo.
Room Quality
8.25
Some rooms require refurbishment, but well-maintained overall.
Amenities
8.78
Great facilities including a pool, spa, and bars, generally well-kept.
Value for Money
8.24
Pricing is somewhat high for the offering, as suggested by comments on overpriced breakfast.
Food and Beverage
8.79
Breakfast offered a good variety and quality, but some find the pricing high.
Overall Experience
8.86
Overall a pleasant and memorable stay despite minor inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:01

Property Description

Luxurious Accommodation

Polana Serena Hotel in Maputo offers elegant rooms equipped with modern amenities such as a TV, air conditioning, and a minibar. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable stay for guests.

Relaxation and Recreation

Guests can unwind at the outdoor pool, rejuvenate at the spa, or stay active at the fitness centre. For those seeking entertainment, the hotel provides various activities including bowling. Whether for leisure or business, the meeting facilities cater to all needs.

Convenience and Connectivity

With free WiFi access and airport transfer services, Polana Serena Hotel ensures a seamless experience for travelers. Located just 7 km from Maputo International Airport, the hotel offers convenience and connectivity for a stress-free stay.

Book your stay at Polana Serena Hotel for a memorable experience in Maputo.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MPM

Location

Guest Reviews

8.6
Based on 725 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.86
E
Ercilio Idálio • couple • mz
10
2026-10-29 • via Nuitee
D
Debra • extended_group • us
9
2026-10-29 • via Nuitee
C
Chivasse • couple • mz
9
2026-10-26 • via Nuitee
R
Roberto Cantusio • family_with_children • br
8
Pros:

As instalações são excelentes! Carece uma manutenção do piso e uma renovação da pintura!

Cons:

Manutenção do piso e da pintura!

2026-10-25 • via Nuitee
I
iwan • solo_traveller • tr
10
You want to stay in a piece of history and feel great in Maputo then look no further, worth the extra few dollars
Pros:

Nearly everything

Cons:

Access to some of the rooms is not most easy

2026-10-22 • via Nuitee
M
Margarida • couple • pt
9
Pros:

Conforto do quarto, simpatia dos funcionários.

Cons:

Deram-nos informações erradas sobre o pequeno-almoço. No dia anterior, perguntámos a que horas começava o pequeno almoço e disseram-nos 6h30. Quando chegámos à sala, afinal só começava às 7h, pelo que não pudemos usufruir do pequeno-almoço como seria suposto (tínhamos um transporte a sair do hotel às 7h). Não conseguimos ter acesso a várias das opções que usualmente estariam disponíveis e tivemos de tomar o pequeno-almoço enquanto os empregados arrumavam as mesas. Não foi, de todo, a experiência expectável neste tipo de hotel.

2026-10-22 • via Nuitee
C
Carmen • family_with_children • es
8
Pros:

Me gustó el trato del personal, la ubicación y la belleza del lugar mirando al mar.

Cons:

La administración y la recepción bastante regular.
Yo escribí varias veces para decir que era alérgica a las almohadas de plumas nunca me contestaron y por supuesto no las habían cambiado. Tuve que insistirlo las tres veces que me hospedé ahí. El último día habíamos pagado los desayunos e insistimos que nos lo tuvieran preparado para nuestra marcha a las 6 de la mañana y no estuvieron se les olvidó. El hotel necesita algo de modernización. Salvo las personas en el front desk el resto del personal muy amable y atento.

2026-10-21 • via Nuitee
W
Waleed • solo_traveller • eg
10
2026-10-19 • via Nuitee
W
Waleed • solo_traveller • eg
10
2026-10-19 • via Nuitee
S
Stelio • couple • za
7
2026-10-15 • via Nuitee
M
Mário Castro Santos • solo_traveller • pt
6
Pros:

Localização

Cons:

Zona envolvente à piscina e espreguicadeiras muito sujas.
Quarto muito longe da recepção e sem acesso a elevador. Inaceitável para um hotel de 5 estrelas !

2026-10-14 • via Nuitee
A
Alya • couple • mz
9
2026-10-13 • via Nuitee
M
Michael • couple • za
10
The best
Pros:

this hotel still has the grandeur of the 1960's it is the best hotel I have stayed in. We spent the first night of our honeymoon
in 1963 and came back many times with Peter Schlesinger whose family owned the hotel. What a joy that was.
Thank you for keeping this super luxury hotel so beauty fully.

Cons:

only one thing, you need t make sure the ATM works, it's your name not some banking company
Everything else was perfect

2026-10-12 • via Nuitee
A
Alfredo • couple • mz
10
Will always come back to this exceptional hotel
Pros:

The booked room AC was not working, fast Arrangements were done by the property and upgrade the room free of cost.

Cons:

One of the ladies by the reception was not in good mood

2026-10-11 • via Nuitee
C
Carmen • solo_traveller • es
8
Falta de atención y cuidado.
Pros:

El hotel es muy bonito pero necesita más mantenimiento. Las personas de la entrada y las que ayudan con las maletas, los camareros etc son estupendos

Cons:

Las personas en la recepción se enteran poco de las cosas. Yo estuve tres veces en esta ocasión en todas advertí que soy alérgica a las plumas y que no me pusieran almohadas de pluma en todas se les olvidó. Cada vez que llegábamos estábamos casi una hora para que nos pudieran adjudicar las habitaciones aunque llegábamos muy cansados y habíamos advertido la hora de llegada y el tipo de habitaciones que queríamos.
El último día encargamos que nos prepararan el desayuno y se les había olvidado.Esperamos un poco y nos prepararon una caja que no tenía ni siquiera dos desayunos completos cuando nos tenían que poner cuatro desayunos.

En la primera estancia no sólo no estaban las almohadas sino que el secador de pelo estaba roto.
La segunda estancia estuvimos en la parte nueva y se les había olvidado poner las almohadas adecuadas. Debido a nuestra edad pedimos que la tercera estancia nos pusieran de nuevo en la parte antigua porque había que bajar para ir a la parte moderna dos pisos de escaleras, y somos personas de la tercera edad. Llegamos y nos tenían preparadas las habitaciones en la parte moderna a pesar de la insistencia de que no podíamos bajar tantas escaleras. No comprendemos que pasa, si es que no lo apuntan o no ponen interés.Son una pena esos detalles y descuidos en un hotel tan bonito y en tan buen lugar.

2026-10-10 • via Nuitee
M
Mário Castro Santos • solo_traveller • pt
9
2026-10-08 • via Nuitee
D
Dr Pete Siegfried • couple • na
9
Pros:

Location excellent, history profound

Cons:

Breakfast frustrating for coffee, 4 staff to take your room number and mill around the door and not one can get coffee. Has to wait for over extended waiter to assist. Surely getting guests cups of coffee is not beneath the greeting work? Even the b'fast manager

2026-10-07 • via Nuitee
T
Telma Lourenco • couple • mz
10
2026-09-19 • via Nuitee
T
Tuna • solo_traveller • tr
9
2026-09-18 • via Nuitee
B
Born • solo_traveller • us
10
Beautiful property with attentive staff
Pros:

Gorgeous hotel with attentive knowledgeable staff and beautiful facilities. I appreciated having the "home base respite" during a crazy work trip.

2026-09-17 • via Nuitee