Polana Serena Hotel

Hotels
8.6 (675 reviews)
1380 Avenida Julius Nyerere , Maputo , mz

listing image 1
Show all photos
Free
Children allowed

Facilities

Health or beauty spa nearby
Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Express check-in/check-out
See all facilities

Review Highlights

Pros:
Friendly and helpful staff
Beautiful building and facilities
Cons:
Pool cleanliness issues
Some rooms need maintenance

Categories

Cleanliness
7.79
Pool area needs a bit of maintenance; overall cleanliness could improve.
Service
9.26
Staff is friendly, professional, and attentive.
Location
8.8
Good location with easy access to hot spots in Maputo.
Room Quality
8.25
Some rooms require refurbishment, but well-maintained overall.
Amenities
8.78
Great facilities including a pool, spa, and bars, generally well-kept.
Value for Money
8.24
Pricing is somewhat high for the offering, as suggested by comments on overpriced breakfast.
Food and Beverage
8.79
Breakfast offered a good variety and quality, but some find the pricing high.
Overall Experience
8.86
Overall a pleasant and memorable stay despite minor inconsistencies.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 07:01

Property Description

Luxurious Accommodation

Polana Serena Hotel in Maputo offers elegant rooms equipped with modern amenities such as a TV, air conditioning, and a minibar. The private bathrooms are stocked with complimentary toiletries and a hairdryer, ensuring a comfortable stay for guests.

Relaxation and Recreation

Guests can unwind at the outdoor pool, rejuvenate at the spa, or stay active at the fitness centre. For those seeking entertainment, the hotel provides various activities including bowling. Whether for leisure or business, the meeting facilities cater to all needs.

Convenience and Connectivity

With free WiFi access and airport transfer services, Polana Serena Hotel ensures a seamless experience for travelers. Located just 7 km from Maputo International Airport, the hotel offers convenience and connectivity for a stress-free stay.

Book your stay at Polana Serena Hotel for a memorable experience in Maputo.

Important information:

Payment before arrival by bank transfer is required. The property will contact you after you book to provide instructions.
Please inform of your expected arrival time in advance. You can use the Special Requests box when booking, or contact the property directly using the contact details in your confirmation.
Guests under the age of 18 can only check in with a parent or official guardian.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MPM

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    Children from 4 years old to 12 years old stay for US$100 per person per night when using an available extra bed.
    People 13 years old and over stay for US$150 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 675 reviews
Cleanliness: 7.79
Service: 9.26
Location: 8.8
Room Quality: 8.25
Amenities: 8.78
Value for Money: 8.24
Food and Beverage: 8.79
Overall Experience: 8.86
E
Estevao • extended_group • pt
5
Hotel rooms need upgrading and breakfast needs improving. Spa/gym facilities good. Nice pool views.
Pros:

Location, spa/gym

Cons:

Room was dated, faced main road and windows were single glaze so a lot of traffic noise entered the room early in the morning. Additionally curtains were unhooked and did not fully close. They "repaired it with clothe pins...
Bread at breakfast was of poor quality, soft and tasteless. Not a good choice of breads, for example no sourdough or baguette. Pastries only OK. Omelettes were good and cook was friendly. Hot portions were of medium quality.
Staff were helpful and attentive.

2026-04-10 • via Nuitee
C
catalin • family_with_children • bw
4
over-rated
Pros:

breakfast was good, also dinner, and the room nice, with a view, and the pool

Cons:

slow and poor service

2026-04-09 • via Nuitee
B
Butho • extended_group • za
8
2026-04-07 • via Nuitee
S
Sharon • extended_group • za
10
Pros:

Location and service and setting

Cons:

Mould in the showers.
Needs a bit of loving care.

2026-04-06 • via Nuitee
A
Ana Carina • solo_traveller • pt
9
Cons:

Quando chegou o grupo não tinham os quartos disponíveis 😡

2026-04-03 • via Nuitee
A
Ana Carina • couple • pt
9
2026-04-02 • via Nuitee
I
Igino • couple • mz
9
Wonderful place for special occasions
Pros:

The room was perfect, with a terrace and sea view.
Access to SPA facilities was included in the room price.
Two swimming pools (the main one outside and a smaller one with warm water within the SPA)
Very good breakfast with everything

Cons:

Breakfast was not included in the room price, and quite expensive.

2026-04-02 • via Nuitee
F
Francisco • family_with_children • pt
3
um grande incómodo, chegar à noite ao hotel e ter que ir para outra unidade com custos adicionais
Pros:

.

Cons:

Não tinham a reserva, enviaram para outra unidade hoteleira

2026-04-01 • via Nuitee
A
Ana Carina • couple • pt
8
2026-03-31 • via Nuitee
M
Mohammad tarique • solo_traveller • in
7
2026-03-24 • via Nuitee
E
Emma • couple • fr
9
2026-03-23 • via Nuitee
G
Gommaire • couple • cd
8
Un beau séjour
Pros:

Excellent

Cons:

Rien à redire

2026-03-16 • via Nuitee
J
Joao • extended_group • pt
6
2026-03-14 • via Nuitee
O
Olof • couple • se
9
Trevlig middag på restaurang Delagoa
Pros:

Bra.

2026-03-04 • via Nuitee
P
Pandora • couple • gb
10
2026-03-02 • via Nuitee
A
Anita • couple • za
10
2026-03-02 • via Nuitee
P
Philippa Annia • solo_traveller • au
10
Rest and Relaxation
Pros:

Excellent breakfast and they gave me an upgrade.

2026-03-02 • via Nuitee
A
Anne-Marie • solo_traveller • za
10
Too short a stay for such a beautifull hotel
Pros:

A gem

2026-03-02 • via Nuitee
L
Lushomo • solo_traveller • zm
9
Pros:

Everything was good! I got a little birthday surprise also and that made it special that they paid attention to detail.

Cons:

That I didn’t stay longer

2026-02-27 • via Nuitee
N
Natalia • couple • gb
9
2026-02-11 • via Nuitee