Hyatt Regency Jacksonville Riverfront

Hotels
•
Hyatt Regency
8.7 (1982 reviews)
225 East Coastline Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Comfortable beds
Cons:
Cleanliness issues
Room might be dated
High parking fees

Categories

Cleanliness
7.95
There were complaints about hair in the bathtub and a musty smell in the room.
Service
9.45
Customer service was frequently praised as wonderful and helpful.
Location
9.45
The location was highlighted for its convenience and proximity to New Year Eve activities.
Room Quality
7.45
Rooms were described as dated with issues like flat pillows and overall mediocre quality.
Amenities
8.95
The hotel offers a range of amenities including a rooftop pool and various dining options.
Value for Money
8.45
Parking costs were noted as high for the convenience provided.
Food and Beverage
8.95
The food quality received mixed reviews; however, buffet breakfast was generally well-received.
Overall Experience
8.95
Despite some issues, many guests expressed a desire to return for their next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:44

Property Description

Luxurious Riverfront Location

Rooftop Pool and Free WiFi
The Hyatt Regency Jacksonville boasts a rooftop pool with stunning views of the St. Johns River, offering guests a relaxing and refreshing escape. Stay connected with complimentary WiFi throughout the property, ensuring you are always connected during your stay.

Dining Excellence
Indulge in a culinary journey with three dining options, including Market - open 24/7 for your convenience, and SHOR Seafood Grill and Tavern, offering delectable regional seafood dishes. Savor freshly brewed coffee, pastries, and a variety of snacks and meals to satisfy your cravings anytime.

Experience the epitome of comfort and convenience at the Hyatt Regency Jacksonville Riverfront. Book now for an unforgettable stay at this premier hotel destination.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 29 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 1982 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.95
J
Jessica • couple • us
10
2026-02-14 • via Nuitee
E
Erin • couple • us
10
2026-02-14 • via Nuitee
P
Ponce inlet • family_with_children • us
8
2026-02-12 • via Nuitee
T
Tyson • couple • us
6
It was alright.
Pros:

It was close to the event I was attending.

Cons:

It was extremely busy and I felt the hotel staff could’ve done more to circumvent the guest traffic at the front desk, elevators, and the outlets.

2026-02-12 • via Nuitee
T
Teddy • couple • us
10
Location is perfect for downtown activities and the onsite amenities are spot on with a friendly staff
Pros:

Went to a concert and the location is absolutely perfect

2026-02-12 • via Nuitee
R
Ray • family_with_children • us
10
2026-02-09 • via Nuitee
R
Rob • family_with_children • us
9
Pros:

Location and comfort

Cons:

No microwave. Floors dingy.

2026-02-09 • via Nuitee
K
Karen • couple • us
10
Lovely anniversary weekend, went over the bridge to Ruth Chris for dinner
Pros:

Riverview amazing

Cons:

Except for Morton’s no nice sit down restaurants around, very nice small venue at the Florida Theater, walkable from hotel

2026-02-09 • via Nuitee
C
Chad • extended_group • us
10
Went to see NIN at the arena nearby.
Pros:

Perfect location near the arena, restaurants and bars within walking distance. A large park if you’re going with family. Definitely worth staying even if it’s a weekend getaway.

Cons:

No cons

2026-02-09 • via Nuitee
T
Tyrone • family_with_children • us
10
Pros:

Everything

2026-02-09 • via Nuitee
M
mcmillan • family_with_children • us
1
2026-02-09 • via Nuitee
E
Erica • couple • us
10
Would recommend, but restaurant is pricey.
Pros:

Very close to where we needed to be. Walking distance.

2026-02-08 • via Nuitee
N
Natalie • family_with_children • us
9
2026-01-31 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

Location

Cons:

A bit pricey

2026-01-30 • via Nuitee
B
Brenda • family_with_children • us
10
Pros:

Location and amenities

Cons:

Pricey

2026-01-30 • via Nuitee
R
Rayna • couple • us
10
2026-01-27 • via Nuitee
A
Alexis • couple • us
10
Very good
Pros:

Everything was lovely

Cons:

Nothing

2026-01-27 • via Nuitee
A
Anthony • couple • us
10
2026-01-27 • via Nuitee
A
Alfred • couple • us
10
Friendly staff. Very nice facilities.
Pros:

Great

Cons:

Nothing

2026-01-27 • via Nuitee
A
Assed • family_with_children • us
9
2026-01-26 • via Nuitee