Hyatt Regency Jacksonville Riverfront

Hotels
•
Hyatt Regency
8.7 (2036 reviews)
225 East Coastline Drive , Jacksonville , us

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Children allowed
Pets allowed

Facilities

Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Comfortable beds
Cons:
Cleanliness issues
Room might be dated
High parking fees

Categories

Cleanliness
7.95
There were complaints about hair in the bathtub and a musty smell in the room.
Service
9.45
Customer service was frequently praised as wonderful and helpful.
Location
9.45
The location was highlighted for its convenience and proximity to New Year Eve activities.
Room Quality
7.45
Rooms were described as dated with issues like flat pillows and overall mediocre quality.
Amenities
8.95
The hotel offers a range of amenities including a rooftop pool and various dining options.
Value for Money
8.45
Parking costs were noted as high for the convenience provided.
Food and Beverage
8.95
The food quality received mixed reviews; however, buffet breakfast was generally well-received.
Overall Experience
8.95
Despite some issues, many guests expressed a desire to return for their next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:44

Property Description

Luxurious Riverfront Location

Rooftop Pool and Free WiFi
The Hyatt Regency Jacksonville boasts a rooftop pool with stunning views of the St. Johns River, offering guests a relaxing and refreshing escape. Stay connected with complimentary WiFi throughout the property, ensuring you are always connected during your stay.

Dining Excellence
Indulge in a culinary journey with three dining options, including Market - open 24/7 for your convenience, and SHOR Seafood Grill and Tavern, offering delectable regional seafood dishes. Savor freshly brewed coffee, pastries, and a variety of snacks and meals to satisfy your cravings anytime.

Experience the epitome of comfort and convenience at the Hyatt Regency Jacksonville Riverfront. Book now for an unforgettable stay at this premier hotel destination.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Property Policies

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

  • Groups

    No special conditions apply for groups.

  • Parking

    Public parking is possible on site (reservation is not possible) and costs USD 29 per day.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 2036 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.95
K
Kim • family_with_children • us
10
Pros:

Everything very good service

Cons:

NA

2026-03-21 • via Nuitee
M
Munoz • couple • us
5
Below my expectations.
Pros:

Very expensive. Didn't pay for it.

Cons:

Bed sheets and comforter were very rough, and didn't warm you very much. Bedspread felt "plastic". Parking signals for exit were very small and few. Check out instructions didn't specify that you needed your room key to exit the parking.

2026-03-21 • via Nuitee
K
Kerlee • family_with_children • us
10
Pros:

The location the staff the food the room with the view

Cons:

Elevators far from the room

2026-03-21 • via Nuitee
L
Luciano • couple • us
10
Awesome location and great view from the river.
Pros:

The location and facilities. The room view is awesome. It’s very comfortable.

Cons:

The bathroom is a kind of old style. We expected a shower instead a bathtub

2026-03-20 • via Nuitee
M
Mary • couple • us
10
2026-03-19 • via Nuitee
H
Henry • couple • us
10
Overall the stay was great!
Pros:

Great location

Cons:

Price was a little high considering the outdated AC system and decor

2026-03-18 • via Nuitee
M
Mark • solo_traveller • gb
8
It was a good overall stay
Pros:

Bedrooms nice, comfy beds.
Staff pleasant and helpful

Cons:

Showers were poor and in the bath which I don’t like.

2026-03-16 • via Nuitee
A
Andrew • couple • gb
7
Pros:

Clean

Cons:

Isolated nothing around hotel

2026-03-15 • via Nuitee
J
Jevaun • couple • us
8
Comforting
Pros:

Love the location and the restaurants

Cons:

N/A

2026-03-14 • via Nuitee
K
KIM • couple • us
9
2026-03-14 • via Nuitee
C
Chad • couple • us
10
Greatest stay for our 30th wedding anniversary!!
Pros:

Views

Cons:

No problems

2026-03-14 • via Nuitee
R
Rashidah • family_with_children • us
10
Great Stay!
Pros:

I loved my view from my room

2026-03-12 • via Nuitee
N
Nikki • family_with_children • us
5
2026-03-10 • via Nuitee
M
Michelle • couple • us
10
Friday night sleep for Gate River Run
Pros:

Location to race venue

2026-03-08 • via Nuitee
L
Lawrence • family_with_children • us
9
Pros:

Room and view excellent. Breakfast awesome as well

2026-03-07 • via Nuitee
K
Kayla • couple • us
10
2026-03-03 • via Nuitee
A
adrian • family_with_children • us
10
Pros:

I was able to check in early. The staff was super friendly and helpful.

Cons:

The 15th floor did have a smell in the air.

2026-03-02 • via Nuitee
N
Natasha • couple • us
8
2026-03-02 • via Nuitee
C
Chris • couple • us
10
Awesome stay .. would be top choice if needed again
Pros:

Very clean , up to date .. spacious .

Cons:

Valet was a bit of a mess .. a lot of cars parked in area making it congested

2026-03-01 • via Nuitee
A
Alex • couple • us
10
Overall great experience and great staff
Pros:

Location & amenities

Cons:

Tub was slow to drain.. not nice at all

2026-03-01 • via Nuitee