Hyatt Regency Jacksonville Riverfront

Hotels
•
Hyatt Regency
8.7 (2250 reviews)
225 East Coastline Drive , Jacksonville , US
+1 904-588-1234

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Excellent location
Friendly and helpful staff
Comfortable beds
Cons:
Cleanliness issues
Room might be dated
High parking fees

Categories

Cleanliness
7.95
There were complaints about hair in the bathtub and a musty smell in the room.
Service
9.45
Customer service was frequently praised as wonderful and helpful.
Location
9.45
The location was highlighted for its convenience and proximity to New Year Eve activities.
Room Quality
7.45
Rooms were described as dated with issues like flat pillows and overall mediocre quality.
Amenities
8.95
The hotel offers a range of amenities including a rooftop pool and various dining options.
Value for Money
8.45
Parking costs were noted as high for the convenience provided.
Food and Beverage
8.95
The food quality received mixed reviews; however, buffet breakfast was generally well-received.
Overall Experience
8.95
Despite some issues, many guests expressed a desire to return for their next stay.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 04:44

Property Description

Luxurious Riverfront Location

Rooftop Pool and Free WiFi
The Hyatt Regency Jacksonville boasts a rooftop pool with stunning views of the St. Johns River, offering guests a relaxing and refreshing escape. Stay connected with complimentary WiFi throughout the property, ensuring you are always connected during your stay.

Dining Excellence
Indulge in a culinary journey with three dining options, including Market - open 24/7 for your convenience, and SHOR Seafood Grill and Tavern, offering delectable regional seafood dishes. Savor freshly brewed coffee, pastries, and a variety of snacks and meals to satisfy your cravings anytime.

Experience the epitome of comfort and convenience at the Hyatt Regency Jacksonville Riverfront. Book now for an unforgettable stay at this premier hotel destination.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 2250 reviews
Cleanliness: 7.95
Service: 9.45
Location: 9.45
Room Quality: 7.45
Amenities: 8.95
Value for Money: 8.45
Food and Beverage: 8.95
Overall Experience: 8.95
L
Linda • couple • us
6
Would stay again for far less $$- wouldn’t pay that price again/ pool was not clean nor the deck
Pros:

View and staff for the most part

Cons:

Inconsistent service- no comcast- couldn’t get tv to work for us and didn’t clean room Sunday night. Restaurant staff was slow or inconsistent. Took over an hour to get food served last day of stay

2026-10-14 • via Nuitee
W
William • couple • us
10
Amazing food and dining options, great bar, and 24/7 market/grill was top notch. The staff was friendly and wen
Pros:

Loved the many options for dining and the 24/7 fresh market in the lobby was amazing! The staff was top notch!

Cons:

The parking garage was kind of a dump

2026-10-11 • via Nuitee
D
David • couple • us
10
2026-10-11 • via Nuitee
C
Christopher • solo_traveller • us
10
Pros:

The management went all out for Phish Fans. Thank you!

2026-10-11 • via Nuitee
A
Alsaoudi • couple • us
10
Clean good room
Pros:

It was nice neat and organized

Cons:

The pics show hot tub but there is not hot tub

2026-10-09 • via Nuitee
A
Adam • solo_traveller • us
10
2026-09-14 • via Nuitee
M
Matthew • solo_traveller • us
5
Pros:

The veiw

Cons:

The ice maker was dirty. The fridge wasn't cool. The ice bucket lid broke

2026-09-13 • via Nuitee
J
Justin • family_with_children • us
8
2026-09-12 • via Nuitee
A
alfred • couple • um
10
very nice
Pros:

very clean and nice

2026-09-10 • via Nuitee
J
Jan • solo_traveller • us
10
2026-09-08 • via Nuitee
R
Rufus • couple • us
10
Perfection
Pros:

Excellent location, friendly staff, clean rooms.

2026-09-04 • via Nuitee
D
David • solo_traveller • gb
9
Pros:

Lovely clean hotel staff great beds really comfortable location fantastic right next to the river front nice when it's lit up at night.

Cons:

Parking too expensive over 35 dollars for the day walkway from hotel to the parking lot ok but you have to find it 2nd floor for anyone looking for it.

2026-09-03 • via Nuitee
V
Vanessa • couple • us
10
Very nice place to stay staff is great rooms are very clean
Pros:

Location

Cons:

No access to the outside from the room no balcony

2026-09-01 • via Nuitee
J
John • couple • us
8
Check in was complicated but the clerk went above and beyond to handle my issue. I can’t remember her name, but she was
Pros:

Location and view

2026-09-01 • via Nuitee
L
LUIS FERNANDO • couple • pe
10
2026-09-01 • via Nuitee
S
Shavon • couple • us
10
2026-08-31 • via Nuitee
C
Casharidy • couple • us
10
2026-08-31 • via Nuitee
B
Brittany • solo_traveller • us
7
Great for going to the Vystar
Pros:

The location for a concert

Cons:

Over charged the last two times I've stayed. 1st time was a double charge for the room the last time being charged twice for parking.

2026-08-31 • via Nuitee
M
Mallory • couple • us
10
2026-08-30 • via Nuitee
R
Russell • couple • us
10
2026-08-28 • via Nuitee