Hawthorn Extended Stay by Wyndham Bloomington

Immensely disliked!! Very very dissatisfied. Room had bedbugs! Immediately exited and spoke with front desk, they did not seem or act surprise. I was told the management would contact us and never called. I’ve tried to initiate a refund and was told I needed to submit pictures after I had already exited the property unfortunately I left so quickly I didn’t take pictures. I would not recommendbooking.com nor this property in my life again unless they were to provide me with a refund because this is horrible customer service.

All of it.

Baseboards were missing,I decided to stay in town longer and asked to stay 1 more night and the rate went up from $175.00 a night to $334.00 a night.No options for a later checkout other than 30 minutes after 12 noon

Pool was closed

use of TV / need hotel staff help to set up

Room access keys were very unreliable. I had to get my access cards redone 4 times in 5 days. After a long day, the last thing I wanted to do was trudge to the front desk to get a working key. The housekeeping staff was not reliable. Our room was supposed to be cleaned daily, that only happened 2 times. The front desk response was to tell me that housekeeping had told the front desk that our room was cleaned. After the 3rd time they failed to clean our room, I asked for the manager to call me. It’s been 5 days since I checked out, and I’m still waiting for that call. The WiFi was worthless in the evening. Even with a mostly empty hotel, I could not stream a movie consistently. Breakfast, while extensive, was hit or miss. Waffles, toast, and cereal, was ok, hot foods on the steamer table were meh at best. Sat too long with too much heat and it turns eggs rubbery, biscuits hard, gravy gloopy, and potatoes greasy.

The television in my room did not have any reception, and after several attempts, we gave up. I was very unhappy about this because watching television is a part of the experience, and we were not able to have that part of the experience. I did ask for a discount on my price. I am waiting to hear back from a manager. I

The nasty hair in the tub i could not even shower. I again told them and they said they sent everyone home and could not do anything.
The dripping ceiling that I could not sleep at all. Oo let's go back to I am INJURED due to slipping on water coming from a leak in the ceiling.

All the amenities that they sell you to get yoi to book are closed. Pool CLOSED Bar CLOSED work out CLOSED
They give you nothing and charge double.

pool was not available

No indoor pool

The outside looked different from the picture when i book the hotel and it don't look like a hotel

Pool was down.

In our first room there was mouse poop in the pull out bed. They gave us another room and in that room there were still used sheets on the new pull out bed. We also saw bugs and the toilet seat didn't fit the toilet. The door handle also didn't latch in the bathroom.