Country Inn & Suites by Radisson, Tyler University Area

Hotels
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Country Inn & Suites by Radisson Americas
7.7 (395 reviews)
2421 East Southeast Loop 323 , Tyler , US
+1 903-566-0600

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Comfortable beds (mentioned in multiple reviews)
Breakfast praised (amazing / good choices)
Helpful/nice staff (several mentions)
Good value / worth the stay (multiple mentions)
Clean rooms reported by some guests
Pillows
Cons:
Poor cleanliness: ants, roach, mildew/mold smells, large stains, dirty curtains
Unsecured/broken side door / security concerns
Pool and hot tub/jacuzzi closed or out of order
Plumbing issues in rooms (toilet/sink not draining)
Front desk sometimes unmanned or slow to respond
Construction noise / unexpected on-site construction
Broken elevator; no free parking in some cases
No TV channel guide

Categories

Cleanliness
3.5
Multiple reviews report serious cleanliness problems: ants, a roach, mildew/mold smells, large stains on furniture, and dirty curtains — overall poor cleanliness.
Service
9.6
Several reviewers described staff as nice and helpful and praised breakfast service; however there are occasional lapses (front desk sometimes unmanned or slow to respond). Overall service is generally strong despite some inconsistencies.
Location
8.3
Location itself is not widely discussed; the main location-related complaint is an unsecured/broken east-side door (security concern). Otherwise no major location negatives reported, so rated above average.
Room Quality
6.8
Mixed room quality: some guests found beds comfortable and rooms clean, while others reported plumbing failures, mildewy AC smells, and unpleasant odors — resulting in a below-average but recoverable room experience.
Amenities
6.3
Amenities are inconsistent: many guests found the pool/hot tub/jacuzzi closed or out of order; there are also reports of a broken elevator and limited parking. Breakfast availability was sometimes good, but key amenities were often unavailable.
Value for Money
8.8
Several reviewers explicitly called this a good value or said it was worth the stay despite issues. Given price-to-experience comments, value is rated positively even with some service and cleanliness shortcomings.
Food and Beverage
9.3
Breakfast received multiple positive mentions (described as amazing and offering choices), though a few guests disliked the food. Overall breakfast was a clear strength for many guests.
Overall Experience
9
Guest experiences are mixed: strong positives around breakfast, staff friendliness, and value are countered by serious cleanliness and amenity failures. The overall impression leans positive for many guests but is uneven.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-07 01:06

Property Description

Luxurious Amenities
Indulge in the indoor pool, hot tub, and fitness center for a relaxing stay. Each room is equipped with a DVD player, flat-screen TV, and video games for your entertainment.

Convenient Facilities
Experience the convenience of a microwave, fridge, and coffee-making facilities in every room. Stay connected with free Wi-Fi and enjoy the vibrant red wall decor.

Delicious Dining Options
Start your day right with a complimentary continental breakfast featuring mouthwatering cinnamon rolls. Need a quick snack? Visit our on-site convenience store for your cravings.

Book now to experience the perfect blend of comfort and convenience at Holiday Inn Express Tyler South.

Important information:

You must show a valid photo ID and credit card upon check-in. Please note that all special requests cannot be guaranteed and are subject to availability upon check-in. Additional charges may apply.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: TYR

Location

Guest Reviews

7.7
Based on 395 reviews
Cleanliness: 3.5
Service: 9.6
Location: 8.3
Room Quality: 6.8
Amenities: 6.3
Value for Money: 8.8
Food and Beverage: 9.3
Overall Experience: 9
J
Jerri • couple • us
8
2026-10-29 • via Nuitee
G
Gary • solo_traveller • us
8
It was ok but could of been better
Pros:

It was ok

Cons:

The side door was not secure and anybody could come in without a pass and construction was going on also

2026-10-26 • via Nuitee
T
Torie • couple • us
8
2026-10-23 • via Nuitee
N
Nicole • solo_traveller • us
1
Very disgusting and nasty place?!
Pros:

Nothing, the worst place ever.

Cons:

Everything, cleanliness is very important and that is not been met. Broken elevator. No hot breakfast and no free parking. The worst place. It needs to be condemned.

2026-10-18 • via Nuitee
M
Mark • couple • us
8
The hotel was clean and comfortable. The staff was nice. The breakfast was amazing. Would definitely stay again.
Pros:

It was clean and the bed was comfortable.

Cons:

We didn’t know there was construction going on.

2026-10-15 • via Nuitee
B
Brigitte • solo_traveller • ch
8
2026-10-14 • via Nuitee
H
Hank • couple • us
7
Good clean hotel and a good value
Pros:

Good clean hotel

Cons:

Security issues with door on the east side of hotel that is broken and stays unlocked most of the time

2026-09-18 • via Nuitee
C
Carol • solo_traveller • us
1
The stay from hell.
Pros:

The only decent thing about this hotel is the breakfast unfortunately.

Cons:

Well for starters there was ants in our room and my girlfriend was bitten on her back in the restroom, the plumbing was backed up in the toilet didn't flush and the sink wouldn't drain after washing your hands or brushing your teeth. We also for a roach inside the bathroom behind the toilet that belonged in the Amazon rain forest, the AC unit smelled like mildew or mold and unfortunately I felt horrible that first night after the next day and it didn't get any better with the plumbing the attendant put us in a different room that wasn't any better this room smelled awful and mildew as well the bed wasn't comfortable at all and we didn't feel at ease in either room. There was also 2 ginormous stains on both couches that looked like someone had taken someone's life on not 1 but both couches and it was very unsettling for sure.

2026-09-11 • via Nuitee
L
London • solo_traveller • us
3
2026-09-06 • via Nuitee
R
Russell • couple • us
5
Comfy bed but no pool
Pros:

Room was fine and bed was comfortable

Cons:

Both the pool and hot tub were closed and nothing was revealed in advanced so we got there and were pretty much stuck. Temps were 100+ and a pool was one of our main goals to cool off. We would have just left and gotten another hotel but there was no refund for the first night so we stayed 1 night and then left to a place with a pool that was operational. I understand that things happen, but the desk clerk told us that it had been down for a while and that they had no idea of when it would be back open. This needs to be clearly communicated before people book to allow them to make an informed decision as to whether they want to stay there or not. Was not happy at all.

2026-09-03 • via Nuitee
S
Shatoya • couple • us
10
2026-08-16 • via Nuitee
S
Shatoya • couple • us
10
2026-08-16 • via Nuitee
S
Shatoya • couple • us
10
2026-08-16 • via Nuitee
J
jasmine • solo_traveller • us
6
Expectation for this place but their pool and jacuzzi was out of order which I needfor medical
Pros:

N/a

Cons:

My room wasn't clean as well as front desk was not available no one was never sitting there and when you called them it would take them a long time to answer the phone

2026-08-02 • via Nuitee
S
Shannon • solo_traveller • us
6
Pros:

The bed was comfy

Cons:

The pool wasn't working it had an old jacuzzi tub I was expecting a real new soaking tub like I saw in the picture and there was stuff on the bottom of the curtains

2026-07-25 • via Nuitee
J
Jonathan • couple • us
8
2026-07-22 • via Nuitee
H
Hughes • solo_traveller • us
9
2026-07-15 • via Nuitee
S
Shantranic • couple • us
10
I do like staying at this hotel
Pros:

It was very clean

Cons:

I did not like the breakfast food

2026-06-18 • via Nuitee
K
Kirsten • couple • us
7
It was worth the stay.
Pros:

Staff
Breakfast choices
Clean room
Pillows

Cons:

No pool
No TV channel guide

2026-06-16 • via Nuitee
K
kimberly • family_with_children • us
1
I cancelled due to not being notified and staff could care less about assisting me.
Pros:

Nothing

Cons:

We booked when the building was Holiday inn 2 months prior to our stay and was not informed it changed. We were told by staff they didn’t have any of our info which I find hard to believe.

2026-05-07 • via Nuitee