Cheshire Hotel Central London

Hotels
6.9 (3188 reviews)
110 Great Russell Street , London , gb

Children allowed

Facilities

WiFi available
Free WiFi
Non-smoking rooms
24-hour front desk
Lift / Elevator
Luggage storage
Non-smoking throughout
Daily housekeeping
Staff adhere to local safety protocols
Hand sanitizer in guest room and key areas
See all facilities

Review Highlights

Pros:
Great location
Friendly staff
Cons:
Cleanliness issues
Room quality concerns

Categories

Cleanliness
5.04
Several reviews noted issues with cleanliness, including poor bathroom standards and unkempt environments.
Service
8.01
Mixed reviews on service; some guests mentioned helpful, friendly staff while others had negative experiences.
Location
9.05
Consistently praised for its location, close to central attractions and dining options.
Room Quality
6
Rooms reported to be small and in need of upkeep, with limited facilities.
Amenities
6.03
Amenities were basic and some reviews indicated a need for improvement.
Value for Money
6.99
Overall value perceived as fair considering location and pricing, despite quality issues.
Food and Beverage
7.04
Food options nearby were highlighted, but dissatisfaction noted in the breakfast inclusion.
Overall Experience
7.01
Overall experiences were mixed; while the location was a highlight, many aspects of the stay left guests dissatisfied.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 01:59

Property Description

Convenient Location Near The British Museum and Oxford Street

Traditional Rooms with Modern Amenities

Experience the comfort of cosy bedrooms with work desks, seating areas, and private bathrooms. Stay connected with free WiFi accessible throughout the hotel.

Charming Country Vibe in the Heart of London

Immerse yourself in the country charm of Cheshire Hotel while being just steps away from the bustling city life.

Book your stay now to enjoy the best of both worlds at Cheshire Hotel, minutes away from top attractions like Covent Garden and Piccadilly Circus.

Important information:

Please note that guests are required to present a valid photo ID and credit card upon check in.

When booking for more than 5 nights, different policies and additional supplements may apply.

Please note that All guest will be able to leave their bags until 1pm for free and there will be an extra charge for collection after 1pm.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: LON

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Parking

    No parking available.

  • Children and extra bed policy

    Children of any age are allowed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Internet

    WiFi is available in the hotel rooms and is free of charge.

Location

Guest Reviews

6.9
Based on 3188 reviews
Cleanliness: 5.04
Service: 8.01
Location: 9.05
Room Quality: 6
Amenities: 6.03
Value for Money: 6.99
Food and Beverage: 7.04
Overall Experience: 7.01
S
stuartpV1256OZ Business Norwich, Norfolk, East Anglia, England
4
Not great!
Pros:

This is a pretty ropey hotel. I just wish I had looked at trip advisor first before booking.
The location is great I have to say, some nice places to eat literally just outside the hotel, including a great coffee house. Tube station a 2 or 3 min walk and the high St less than that. That's where the good points end unfortunately. There is no breakfast or food available in the hotel (I was told this on arrival) so a lot of the stuff you see on booking websites is false. The hotel is really run down, loads of repair work needed, everywhere you look there are bodged repairs. My room was like a furnace as there is no AC. Impossible to sleep in the current summer heat. Lots of homeless people sleeping rough near the hotel and plenty of shady people walking around. To be honest London is getting worse week by week, its a proper grotty city these days and reminds me a lot of the the big US city's where poverty is hidden just a street or two back from the main tourist areas and business districts.
The staff are friendly enough and the rooms were clean so I cant really blame them for the hotels main misgivings.
Massively overpriced for the a three star hotel. Even based on the location £80 a night would be a fair price to pay.

2026-07-09 via Tripadvisor
A
akmal couple gb
10
2026-07-03 via Nuitee
G
GrandTour66900328188 Business
2
Misleading Photos, Poor Service, and an Extremely Disappointing StayA
Pros:

Our experience at Cheshire Hotel was extremely disappointing from start to finish.

The hotel bears very little resemblance to the photos used to advertise it. The rooms we received were of a much lower standard than expected, outdated, poorly maintained, and completely different from what was shown online. We chose this hotel based on the advertised images, and the reality was nowhere close.

The customer service made the situation even worse. The reception staff were dismissive, unhelpful, and unwilling to understand or address our concerns. Rather than trying to resolve the issue, they insisted that we pay extra for an "upgrade." The upgraded room was nothing special—a small room with a basic double bed—yet we were charged a total of **£470**, which was completely unreasonable for what was offered.

The payment process for the upgrade was also highly concerning. Instead of providing a secure payment link or accepting a bank transfer, we were asked to provide our credit card details over the phone. This felt unprofessional and did not inspire confidence.

Throughout our stay, the staff were rude, dismissive, and made us feel like our concerns did not matter. Instead of acknowledging that the rooms did not match the advertised standard, they simply refused to help.

This was one of the worst hotel experiences we have had. Misleading advertising, poor-quality rooms, unreasonable additional charges, an insecure payment process, and extremely poor customer service made this stay unacceptable. We would not recommend this hotel to anyone and strongly advise future guests to look elsewhere.

2026-07-01 via Tripadvisor
B
Benjamin couple au
5
2026-06-30 via Nuitee
K
Kaveer solo_traveller za
4
Would not do that again
Pros:

The locations is great

Cons:

It very Noisy and the hotel is stuffy. Drugs user all lotter outside the hotel

2026-06-29 via Nuitee
T
Tommaso couple it
9
2026-06-29 via Nuitee
V
Vasiliu solo_traveller nl
9
2026-06-29 via Nuitee
B
Band solo_traveller gb
8
2026-06-28 via Nuitee
E
Edoardo solo_traveller it
6
2026-06-28 via Nuitee
B
Benoit extended_group fr
5
Bonne situation mais c’est tout
Pros:

Proche du métro et du centre de Londres et rapport qualité prix intéressant.

Cons:

Pas de climatisation dans les chambres. Pas de brosse dans les toilettes. Chambre exigu et très petite. Quartier mal fréquenté (drogués…)

2026-06-28 via Nuitee
A
Aki family_with_children fi
9
2026-06-28 via Nuitee
L
Leonardo extended_group it
3
2026-06-28 via Nuitee
K
Karin solo_traveller gb
7
2026-06-28 via Nuitee
V
Valerie couple ie
8
Nice hotel, excellent location and very reasonably priced
Pros:

The location, very central

Cons:

Stayed during very warm weather and no air con but was provided with a fan

2026-06-27 via Nuitee
V
Viktorya solo_traveller de
10
Ideal, wenn man das Zimmer nur zum Schlafen nutzt.
Pros:

Freundliche Mitarbeiter. Das Zimmer wurde jeden Tag geputzt. Großes und sauberes Bad. Super Lage, nur wenige Gehminuten zum Britisch Museum.

Cons:

Altmodische Ausstattung/Wände. Kleines Fenster ohne Ausblick.

2026-06-25 via Nuitee
T
Tracey couple gb
4
Pros:

Loved the Location & Nice and Clean

Cons:

Was a warm weekend 25 - on top floor no fan in the room
Room very small
Shower head was broken so wouldn’t attach to the wall

2026-06-25 via Nuitee
L
Lucía couple es
7
Perfecto para una escapada rápida a Londres
Pros:

La ubicación perfecta, la cama cómoda, habitación y baño limpios, personal atento y cercano.

Cons:

El agua de la ducha se salía bastante y mojaba el suelo de baño, la habitación cumple su función pero era un poco pequeña

2026-06-25 via Nuitee
T
Tanya couple gb
7
It was an ok stay for couple of days
Pros:

Location, was clean

Cons:

No air con as was so hot, rooms were really tiny and double bed was tiny.

2026-06-22 via Nuitee
H
Hema solo_traveller gb
9
2026-06-22 via Nuitee
R
Roger couple gb
3
Pros:

Not a lot. The location is good but the hotel is in desperate need of refurbisment.

2026-06-21 via Nuitee