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Facilities
Property facilities
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Health or beauty spa nearby
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Fitness facilities (surcharge)
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Parking
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Non-smoking rooms
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Air conditioning
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Swimming pool
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Restaurant
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Room service
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Terrace
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Family rooms
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Lift / Elevator
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Luggage storage
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Fax/photocopying
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Tour desk
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Ironing service
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Car hire
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Massage services
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Currency exchange
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Non-smoking throughout
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Shuttle service (additional charge)
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Concierge service
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Heated pool
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Shallow end
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Staff adhere to local safety protocols
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Guest rooms disinfected between stays
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Cleaning standards that are effective against Coronavirus
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Physical distancing rules followed
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Cashless payment available
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Fire extinguishers
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First aid kit available
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Sanitized tableware & silverware
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Guests can opt-out any cleaning services during stay
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Smoke alarms
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Shared stationery like menus, pens are removed
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Guest room sealed after cleaning
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Physical distancing in dining areas
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Food delivered to guest room
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CCTV outside property
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Screens / Barriers between staff and guests for safety
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Face masks for guests available
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24-hour security
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Delivered food - securely covered
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Security alarm
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Bingo
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Supervised childcare/activities
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Television in common areas
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Front desk (limited hours)
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Free wired internet
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Snack bar/deli
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Self parking (surcharge)
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Airport transportation - pickup (surcharge)
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Airport transportation - drop-off (surcharge)
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Fitness facilities (surcharge)
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Internet access
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Housekeeping on request
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Reception hall
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Exercise/lap pool
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Japanese garden
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Health or beauty spa nearby
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Swimming nearby
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Beach club nearby (surcharge)
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Beach toys
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Pool toys
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Accessible shuttle
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No accessible shuttle
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Accessible train station shuttle
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No accessible train station shuttle
Review Highlights
Categories
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Property Description
Luxurious Beachfront Paradise
Escape to the tropical oasis of The Inn at Mazatlan, nestled next to Mazatlán Beach. Indulge in a rejuvenating spa treatment, stay active in the well-equipped gym, and lounge by the expansive outdoor pool complete with a soothing waterfall and hot tub.
Oceanfront Dining and Relaxation
Savor the flavors of the region at Papagayo Oceanfront Restaurant & Cantina, where fresh local ingredients shine in every dish. Unwind on the poolside terrace while taking in breathtaking views of the sea. Free WiFi in the restaurant ensures you can stay connected while enjoying your meal.
Spacious Rooms with Spectacular Views
Each room at the Inn at Mazatlan boasts a large terrace overlooking the ocean, offering a perfect spot to unwind. Enjoy modern amenities like cable TV, a mini fridge, and a coffee maker. For extra comfort, opt for a suite with a kitchenette and living area.
Experience the ultimate beach getaway at The Inn at Mazatlan - book your stay now for a truly unforgettable vacation!
Please note if you are not the card holder, in order to guarantee the reservation, the hotel requires a copy of the credit card used and a copy of the card holder's ID with a signature. You will also need a letter of authorization from the cardholder, in order to charge the first night of the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
Property Policies
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Internet
WiFi is available in all areas and is free of charge.
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Children and extra bed policy
Children of any age are allowed.
Children up to and including 3 years old stay for free when using an available cot.
You haven't added any extra beds.
Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management. -
Pets
Pets are not allowed.
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Parking
Private parking is possible at a location nearby (reservation is not needed) and costs MXN 50 per day.
Location
Guest Reviews
Los espacios abiertos, la piscina para adultos y el restaurante frente al mar.
La falta de ganas de hacer cumplir sus reglamentos. La música en la playa muy alta.
La comida
Colchón súper sucio y aire descompuesto
Podrá haber muchos hoteles en Mazatlán, unos con más lujo quizás o nuevos. Pero el personal de este hotel impecable, amables, las instalaciones muy bonitas me encanta la alberca súper grande y sobre todo el desayuno bufet, riquísimo, es mi hotel preferido para ir con mi familia, buena ubicación, habitaciones amplias, se cobra un cargo extra diario por el valet parkin y estacionamiento, en temporada alta es lento.
Muy buena atención. Habitaciones cómodas y limpias. Excelente ubicación.
No hubo algo que no me gustara. Todo muy bien. Sin duda volvería a hospedarme ahí.
Todo. Muy buen hotel, ubicación y atención por parte de todo el personal.
Ningún comentario negativo. Todo muy bien.
No hay servicio medico
Quien de primeros auxilios
Personal salvavidas no tienen la atención de brindar información sobre problemas en el mar.
With the change in resort ownership recently (now Fiesta Americana affiliated), there seems to be some disconnection between the focus on customer service around the pool area. The staff do an okay job in taking care of the visitors, but they are not focusing on asking simple questions like -- "would you like to see a menu" when they deliver a drink order, or "how was your drink or food today", or "do you have any questions or special needs during your stay". The resort management needs to reinforce the importance to staff that getting additional food or drink orders helps the bottom line for the resort and for the servers through tips. The staff were very friendly and assisted when we approached them with questions, so they do a good job in representing the Fiesta Americana brand.
See my above comments.
Todo en gener está bien, considero falta más atención en el servicio de alimentos o bebidas en el área de piscina.... en general bien
lamentablemente en nuestra habitación nos salío una cucaracha eso es realmente desagredable
Todas las instalaciones muy limpias y el personal muy amable
Todo
It’s centrally located. Great services and personnel. Breakfast & brunch is wonderful.
Nothing except they are transitioning to another name under Sunvivia
el servicio en general todo estuvo super bien muchas gracias
que no habia television con app como youtubr netflix
The location is perfect for our needs. The staff was outstanding throughout
The construction noise was very intrusive into our room all day. Housekeeping came late in the day, after we had already finished many of our daily needs, and then wanted to rest. They were extremely polite and helpful at all times, with a smile - so this is just a comment - not meant to reflect on their care and quality of service, just simply timing
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