Sunvivia by Fiesta Americana Mazatlán

Hotels
8.6 (338 reviews)
Avenida Camaron Sabalo 6291 , Mazatlán , mx

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Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly staff
Good food
Great location
Cons:
Cleanliness issues
Construction noise
Pests in the room

Categories

Cleanliness
8.06
There were some cleanliness concerns including mentions of pests.
Service
9.03
Staff was consistently described as friendly and helpful.
Location
9.07
Centrally located and convenient for guests.
Room Quality
8.52
Rooms were generally described as clean and comfortable, but with minor issues.
Amenities
8.05
Some areas were under construction impacting available amenities.
Value for Money
8.51
Overall good value considering service and location.
Food and Beverage
9.06
Food offerings were highly praised by multiple guests.
Overall Experience
8.53
A pleasant stay overall with specific points for improvement.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 22:30

Property Description

Luxurious Beachfront Paradise

Escape to the tropical oasis of The Inn at Mazatlan, nestled next to Mazatlán Beach. Indulge in a rejuvenating spa treatment, stay active in the well-equipped gym, and lounge by the expansive outdoor pool complete with a soothing waterfall and hot tub.

Oceanfront Dining and Relaxation

Savor the flavors of the region at Papagayo Oceanfront Restaurant & Cantina, where fresh local ingredients shine in every dish. Unwind on the poolside terrace while taking in breathtaking views of the sea. Free WiFi in the restaurant ensures you can stay connected while enjoying your meal.

Spacious Rooms with Spectacular Views

Each room at the Inn at Mazatlan boasts a large terrace overlooking the ocean, offering a perfect spot to unwind. Enjoy modern amenities like cable TV, a mini fridge, and a coffee maker. For extra comfort, opt for a suite with a kitchenette and living area.

Experience the ultimate beach getaway at The Inn at Mazatlan - book your stay now for a truly unforgettable vacation!

Important information:

Please note if you are not the card holder, in order to guarantee the reservation, the hotel requires a copy of the credit card used and a copy of the card holder's ID with a signature. You will also need a letter of authorization from the cardholder, in order to charge the first night of the reservation.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: MZT

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 3 years old stay for free when using an available cot.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.

  • Pets

    Pets are not allowed.

  • Parking

    Private parking is possible at a location nearby (reservation is not needed) and costs MXN 50 per day.

Location

Guest Reviews

8.6
Based on 338 reviews
Cleanliness: 8.06
Service: 9.03
Location: 9.07
Room Quality: 8.52
Amenities: 8.05
Value for Money: 8.51
Food and Beverage: 9.06
Overall Experience: 8.53
A
Ana Victoria • extended_group • mx
10
2026-06-19 • via Nuitee
A
Ana Victoria • extended_group • mx
10
Excelente!
Pros:

La alberca está genial y las suites con cocineta y todo lo necesario para una excelente estancia, nos encantó.

2026-06-18 • via Nuitee
L
LEONARDO • solo_traveller • mx
6
Pros:

Ubicación

Cons:

Tamaño de la habitación para dos camas

2026-06-15 • via Nuitee
9
9tinak • Friends getaway • Encinitas, California
8
Relaxing roomie hotel.
Pros:

Relaxing low key not noisy. Friendly staff great view. Easy beach access. 4 star property. No breakfast but good breakfast next door. Room had water running down on the floor twice but they fixed it twice. Very friendly staff. Drinks were lacking , no ginger ale ginger beer no mocktails. Towels plentiful.

2026-06-04 • via Tripadvisor
M
Moisés • family_with_children • us
10
2026-06-03 • via Nuitee
P
Patron • solo_traveller • us
10
2026-05-26 • via Nuitee
P
Priscila Rebeca • solo_traveller • mx
9
Pros:

Los espacios abiertos, la piscina para adultos y el restaurante frente al mar.

Cons:

La falta de ganas de hacer cumplir sus reglamentos. La música en la playa muy alta.

2026-05-21 • via Nuitee
M
Martinez • solo_traveller • mx
1
Pros:

La comida

Cons:

Colchón súper sucio y aire descompuesto

2026-05-09 • via Nuitee
C
caroldwagner43 • NONE • Detroit Lakes, Minnesota
10
SUNVIVIA, Mazatlan, Mx.
Pros:

I was so excited when I arrived and saw all the new updates on the property, the grounds are lush and beautiful - I felt like I had stepped into another world! The cleanliness surpassed all expectations. The personnel are very professional and friendly. Just the place you are comfortable with and want so much to experience again and again!!

2026-04-19 • via Tripadvisor
X
Xiomara • extended_group • us
10
Pros:

Podrá haber muchos hoteles en Mazatlán, unos con más lujo quizás o nuevos. Pero el personal de este hotel impecable, amables, las instalaciones muy bonitas me encanta la alberca súper grande y sobre todo el desayuno bufet, riquísimo, es mi hotel preferido para ir con mi familia, buena ubicación, habitaciones amplias, se cobra un cargo extra diario por el valet parkin y estacionamiento, en temporada alta es lento.

2026-04-18 • via Nuitee
D
Dora Angelica • solo_traveller • mx
10
Buenas vacaciones
Pros:

Muy buena atención. Habitaciones cómodas y limpias. Excelente ubicación.

Cons:

No hubo algo que no me gustara. Todo muy bien. Sin duda volvería a hospedarme ahí.

2026-04-14 • via Nuitee
D
Dora Angelica • solo_traveller • mx
10
Buena atención
Pros:

Todo. Muy buen hotel, ubicación y atención por parte de todo el personal.

Cons:

Ningún comentario negativo. Todo muy bien.

2026-04-14 • via Nuitee
Y
Yesica • family_with_children • mx
4
Malo y el hotel no se hace responsable de lo que sucede en sus instalaciones
Cons:

No hay servicio medico
Quien de primeros auxilios
Personal salvavidas no tienen la atención de brindar información sobre problemas en el mar.

2026-04-12 • via Nuitee
M
MARÍA ISABEL • couple • mx
9
2026-03-23 • via Nuitee
B
BajaBrown • Couples
8
See my recommendations above. Overall, a great vacation at Sunvivia
Pros:

Our second visit to this resort, now under Fiesta Americana ownership. We enjoyed this stay and found the staff adjusting okay to the new management. Our general overview is that the remodeling will enhance the resort experience but the construction noise during the days was not so wonderful. A suggestion to the resort's management -- encourage your wait staff to focus on asking more questions of the pool visitors. If a drink is ordered, ask if they want to also see a menu. Don't wait for the visitor to ask for one. Offer daily special drinks during happy hour at perhaps a reduced price. Offer daily food specials prepared at the restaurant that is right next to the pools. Boosting drink and food orders at the pool areas will increase resort revenues and benefit food servers with more tips. This seems like an area to be addressed by the new management and it will improve visitor expectations.

2026-03-11 • via Tripadvisor
M
Marjie • couple • us
8
Suite enhancements have been needed and those that have been completed look amazing. We will return
Pros:

With the change in resort ownership recently (now Fiesta Americana affiliated), there seems to be some disconnection between the focus on customer service around the pool area. The staff do an okay job in taking care of the visitors, but they are not focusing on asking simple questions like -- "would you like to see a menu" when they deliver a drink order, or "how was your drink or food today", or "do you have any questions or special needs during your stay". The resort management needs to reinforce the importance to staff that getting additional food or drink orders helps the bottom line for the resort and for the servers through tips. The staff were very friendly and assisted when we approached them with questions, so they do a good job in representing the Fiesta Americana brand.

Cons:

See my above comments.

2026-03-11 • via Nuitee
B
B629AItinae • Solo travel
2
I would rather be somewhere else!
Pros:

I went to this resort as a pre purchased shore excursion, which was including lunch, lunch was terrible, not what everyone else was having, just items for tacos ( all liquid fillings) we were allowed 2 drinks for the day. The staff were not friendly, made me feel as though they hated having the tour group show up.
The pool is small, access to the beach isn't what it looks like in pictures, there's actually a wall in the way, you need to go around the back of the resort to use stairs to get to the beach, when you get there, you will be harassed by sellers the entire time.
Would never recommend this resort.

2026-02-22 • via Tripadvisor
J
jrw1969 • Couples • Wisconsin
10
Outstanding Staff, Perfect Sunsets!!
Pros:

We recently spent two fantastic weeks at Sunvivia by Fiesta Americana, formerly The Inn. We have always loved the location with its great beach and plenty of nearby restaurants. But what really made this trip special was the staff. Outstanding!! Two individuals who really went that “extra mile” were Marco and Adrian. Thank you both!!

We look forward to returning to Sunvivia by Fiesta Americana!!!

2026-02-13 • via Tripadvisor
E
E2650TFjohnh • Friends getaway • Seattle, Washington
10
Wonderful Stay at this Hotel
Pros:

We traveled to Mazatlan on a Mission trip with our church All Creation. We coordinated our interactions in Mazatlan with the YWAM (Youth With a Mission) Head Quarters in Mazatlan. We were a large group and we had a wonderful stay at this hotel. It is at a wonderful location in the Golden Zone. The Hotel had wonderful rooms, good views right on the water, and enjoyed the restaurant co-located at the hotel.

2026-01-29 • via Tripadvisor
G
Grisel • family_with_children • mx
9
descanso
Pros:

Todo en gener está bien, considero falta más atención en el servicio de alimentos o bebidas en el área de piscina.... en general bien

Cons:

lamentablemente en nuestra habitación nos salío una cucaracha eso es realmente desagredable

2026-01-19 • via Nuitee