Sandman Hotel Victoria

Hotels
•
Sandman Hotel Group
7.8 (728 reviews)
2852 Douglas Street , Victoria , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Family rooms
Lift / Elevator
Luggage storage
Safety deposit box
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Comfortable beds
Cons:
Rude service
Poor food quality
Dirty bathrooms

Categories

Cleanliness
7.01
Some comments indicate dirty bathrooms and concerns about room cleanliness.
Service
8.48
Most reviews express friendly staff, though some note rude service during check-in.
Location
9.02
Guests appreciate the location, especially its proximity to attractions.
Room Quality
7.97
Rooms received mixed reviews; some noted good size and cleanliness, others mentioned issues.
Amenities
7.5
Amenities such as the pool and hot tub are appreciated, but restaurant options are criticized.
Value for Money
7.96
Perceived as somewhat overpriced relative to the condition and issues noted.
Food and Beverage
6.51
Negative feedback about attached Denny's restaurant and food quality.
Overall Experience
7.98
Overall experience is generally positive, with guests willing to return despite some concerns.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-06 09:21

Property Description

Luxurious Accommodations:
Indulge in comfort and convenience at the Sandman Hotel Victoria. Each room is thoughtfully equipped with a coffee maker, air conditioning, and cable TV, ensuring a relaxing stay for every guest.

Convenient Amenities:
Stay productive with our business center and stay connected with complimentary WiFi throughout the hotel. Enjoy the convenience of room service and take advantage of the free parking available on site.

Prime Location:
Located just 2 miles from the Royal Athletic Park and a short drive from the Victoria International Airport, our hotel is the perfect choice for both leisure and business travelers. Explore the vibrant Inner Harbour, only 2.2 km away, during your stay at the Sandman Hotel Victoria.

Experience comfort, convenience, and a prime location at Sandman Hotel Victoria. Book your stay now for an unforgettable experience.

Important information:

Upon check-in photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYJ

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Internet

    Wired internet is available in the hotel rooms and is free of charge.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

7.8
Based on 728 reviews
Cleanliness: 7.01
Service: 8.48
Location: 9.02
Room Quality: 7.97
Amenities: 7.5
Value for Money: 7.96
Food and Beverage: 6.51
Overall Experience: 7.98
A
amira • couple • ca
10
Everything was excellent except breakfast was not included in our stay
Pros:

Breakfast should be included in our stay otherwise coffee ☕️ was good

Cons:

Breakfast I really want in hotel

2026-01-29 • via Nuitee
I
Ilida • solo_traveller • ca
8
Pros:

Location was good, within walking distance to the downtown.

Cons:

The coffemaker kept leaking and they did not have a decaf option for coffee. The front desk had packages but they had to cut the filters to fit the size of the coffeemaker. I made due but just a suggestion to have decaf options.

2026-01-24 • via Nuitee
F
fragada • couple • us
7
2026-01-20 • via Nuitee
A
Andre • extended_group • ca
8
Pros:

Spa/pool and room was great. Beds were comfortable. Would definitely like to return.

2026-01-20 • via Nuitee
S
Sharon • extended_group • ca
9
Good with some issues
Pros:

Needed some work was not great shape but clean

Cons:

The Denny’s was not clean smelled like stale old oil. Would not eat there.

2026-01-19 • via Nuitee
E
Erico Joshua • extended_group • ca
9
Overall, it was a good experience. The staffs were very friendly and knowledgeable.
Pros:

Oh we missed breakfast, didn’t know there’s free breakfast?
The location is great! Very close to downtown and walking distance to transit stops.

Cons:

I wasn’t able to sleep properly because the AC and the ceiling fan kept making squeaky noises

2026-01-19 • via Nuitee
L
Latif • family_with_children • ca
9
Cons:

Ventilation of room was so low.

2026-01-19 • via Nuitee
E
Ethan • family_with_children • ca
10
2026-01-19 • via Nuitee
J
Jolynn • family_with_children • ca
3
Pros:

The pool & hot tub were alright, and they allowed an early check in.

Cons:

The cleanliness of the room was poor. There was grime in the shower, and the floors were not suitable. There were stains on the furniture. The overall appearance of the outdoor parking lot and lobby was sub-par.

2026-01-19 • via Nuitee
S
Savita • couple • ca
6
2026-01-19 • via Nuitee
E
Elisabeth • family_with_children • de
8
2026-01-19 • via Nuitee
S
Singh • family_with_children • ca
1
Very bad hotel
Pros:

Hotel charged us including breakfast we pay almost $500 without breakfast and we asked to manager he said buy breakfast from danny he is very rude. They just scammed including breakfast. sofa bed is very uncomfortable my kids was not sleep whole night and crying
Outside the room and inside the room and all the ally way very bad small. Carpet are not cleaned. We whole family was very disappointed. We not recommend this hotel.

Cons:

Hotel charged us including breakfast we pay almost $500 without breakfast and we asked to manager he said buy breakfast from danny he is very rude. They just scammed including breakfast. sofa bed is very uncomfortable my kids was not sleep whole night and crying
Outside the room and inside the room and all the ally way very bad small. Carpet are not cleaned. We whole family was very disappointed. We not recommend this hotel.

2026-01-19 • via Nuitee
J
Jake • solo_traveller • us
6
Mediocre and overpriced
Cons:

Run down, room smelled like dog

2026-01-19 • via Nuitee
J
Judy • couple • ca
9
Pros:

I liked the small fridge (and microwave, although I didn't use it THIS time) because I could bring along some fruit and decaf coffee. The hotel is centrally located , walking distance to a mall and a pleasant area for an early morning walk . The front desk staff were polite , informative and easy to understand.

Cons:

The pillows were large and very fluffy ; I like flatter pillows . Not exactly a deal breaker though.

2026-01-19 • via Nuitee
C
Chan • family_with_children • ca
7
2026-01-19 • via Nuitee
R
Rachael • family_with_children • au
9
Cons:

The sofa bed was very uncomfortable, could’ve been improved with a matress topper

2026-01-19 • via Nuitee
J
James • family_with_children • ca
7
Pros:

The staff were very friendly and helpful.

Cons:

Unfortunately there are several homeless people in the parking lot using drugs. Doesn't feel super safe, especially with a vehicle parked overnight.

The hotel could use some upgrades (carpet seemed dingy) but overall was okay for a night.

2026-01-15 • via Nuitee
S
sullygrrrl • family_with_children • ca
8
A great spot
Pros:

We liked the pool/hot tub/kitchenette.

2026-01-13 • via Nuitee
U
uladzimir • family_with_children • by
10
2025-12-29 • via Nuitee
C
Carmen • family_with_children • es
8
2025-12-28 • via Nuitee