InterContinental Singapore Robertson Quay by IHG

Hotels
•
InterContinental Hotels & Resorts
9 (629 reviews)
1 Nanson Road , Singapore , SG
+65 6826 5000

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Paid
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
See all facilities

Review Highlights

Pros:
Friendly, attentive and helpful staff (multiple mentions)
Excellent/very comfortable beds
Good riverside location with bars and restaurants nearby
Well-regarded club lounge and afternoon tea / evening bites
Filtered water taps in bedrooms noted positively
Nice fitness centre
Cons:
Serious cleanliness incident (cockroach) and initially poor housekeeping/helpline response
Pool is small/narrow and not ideal for swimming
Perceived poor value for money / high price versus breakfast quality
Some rooms are small; issues with water pressure and complex lighting
Occasional public area/detail shortcomings (cups/cutlery, breakfast freshness)
Business facilities limited (meeting space/lounge availability issues)

Categories

Cleanliness
6.5
Significant negative incident: a large cockroach in bed reported (very serious). Initial housekeeping/guest helpline response criticised, though later remediation occurred. Overall cleanliness score reduced to reflect the infestation event and initial poor handling.
Service
10
Consistently praised staff across multiple reviews; front office manager and team delivered exemplary recovery after a serious incident. Frequent mentions of friendly, attentive and helpful staff and specific staff shout-outs (e.g., Eswaren).
Location
9.95
Many reviews highlight a very good riverside location with lots of bars/restaurants and generally convenient for getting around; one note that it is not as centrally located as some competitors but still easy to access.
Room Quality
9.95
Mixed notes: best hotel beds repeatedly praised and some guests found rooms spacious and well appointed, while others called rooms small and mentioned lighting/water pressure complexity. Overall room comfort remains high given strong positive comments about beds and appointments.
Amenities
9.35
Good fitness facilities and club lounge receive strong praise; however pool size/narrowness was repeatedly criticised. Overall amenities are strong but tempered by the pool limitations and some public area service/details (cups/cutlery).
Value for Money
7
Multiple comments about poor value: expensive rates (SGD ~500) not matched by breakfast quality or some F&B items; one review explicitly calls overall value not particularly good. Score reduced to reflect consistent value-related complaints.
Food and Beverage
9.25
Breakfast buffet described as extensive by some and criticised by others for freshness/selection; club lounge offerings and afternoon tea praised. Overall a strong F&B offering with isolated quality issues.
Overall Experience
10
Despite a severe cleanliness incident, the hotel's staff recovery, helpfulness and multiple glowing reviews about service, comfort and memorable touches (anniversary gifts, attentive staff) yield a very positive overall experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Luxurious Riverside Accommodation
Situated along the picturesque Singapore River, InterContinental Singapore Robertson Quay offers a luxurious stay with free WiFi and an outdoor pool.

Exquisite Dining Options
Indulge in delectable meals at the in-house restaurant, Publico, serving classic Italian cuisine with a modern touch. For a more relaxed atmosphere, enjoy light refreshments at The Quayside Lounge.

Club InterContinental Experience
Upgrade to a Club room for exclusive access to the Club InterContinental Lounge, offering complimentary afternoon tea and beverages.

Book now for an unforgettable stay at InterContinental Singapore Robertson Quay!

Important information:

Please present the same credit card used to guarantee your booking when checking in / making payment at the hotel. Please note that hotel may contact the cardholder for verification purposes.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: SIN

Location

Guest Reviews

9
Based on 629 reviews
Cleanliness: 6.5
Service: 10
Location: 9.95
Room Quality: 9.95
Amenities: 9.35
Value for Money: 7
Food and Beverage: 9.25
Overall Experience: 10
D
Deva • family_with_children • in
10
2026-10-31 • via Nuitee
L
Liz • couple • nz
10
2026-10-15 • via Nuitee
S
Sandro • family_with_children • au
9
2026-10-13 • via Nuitee
N
Nicholas • couple • gb
10
Fantastic hotel in a really good location
Pros:

Filtered water taps in the bedrooms is a fantastic idea

Cons:

Door to wc shared with wardrobe.
Cups and cutlery in Publico were not as refined as the hotel deserves

2026-10-12 • via Nuitee
E
eyad • solo_traveller • jo
7
Pros:

Staff very good and late check out

Cons:

Room very small and no upgrade

2026-10-08 • via Nuitee
W
WELSHKIWI • solo_traveller • nz
9
Stylish riverside stay with lots of bars and restaurants nearby
Pros:

Friendly staff and a cool modern, comfortable stay.

Cons:

N/A

2026-10-07 • via Nuitee
M
Matthew • solo_traveller • gb
8
2026-09-14 • via Nuitee
K
Katarina • couple • si
8
2026-09-08 • via Nuitee
M
Melanie • family_with_children • de
10
Top
Pros:

Schöne ruhige Lage, modern , gutes Fitnessstudio, alle sehr freundlich und tolles Frühstück.

Cons:

Der Pool ist ziemlich klein

2026-08-25 • via Nuitee
R
Ranjan • couple • in
8
A Distressing incident, followed by exemplary hospitality
Pros:

We checked in well past midnight, and while we were asleep, jetlagged and tired, we were horrified and disgusted to find a large cockroach crawling over us in the bed!! The response of the guest helpline and housekeeping was disappointing, lacking in urgency or empathy. Joseph in the front office was much more helpful, but we were determined to escalate it to Intercontinental international management and complain to the Singapore Tourism Board when Front Office Manager Vin Raveendran stepped in and turned around our experience. He apologised profusely and personally, ensured an immediate cleanup, allotted us a bigger and better room overnight and arranged multiple daily health checks to ensure that the rest of our stay was superb. He represented the best of what we expect of the Intercontinental brand.

2026-08-22 • via Nuitee
S
Sudhir Das • couple • in
9
2026-08-17 • via Nuitee
O
Oskar • solo_traveller • ae
10
2026-08-07 • via Nuitee
O
Olaf • extended_group • de
7
Gut, aber niemals 5-Sterne
Pros:

Kleine, aber gemütliche Zimmer. Die besten Hotelbetten, die ich je erlebt habe. Sehr umfangreiches Frühstücksbuffet.

Cons:

Das Personal ist zwar aufmerksam und wirklich sehr freundlich, aber bei der Vielzahl der Fehler kann man bei einem 5-Sterne Hotel auch bei gutem Willen nicht mehr darüber hinwegsehen. Wir haben mit Unterbrechung 2x dort übernachtet ( 4 Personen, zwei Doppelzimmer), hatten aber für den zweiten Aufenthalt erst vor Ort an der Rezeption gebucht. Das hat leider überhaupt nicht funktioniert, da man uns nur ein Doppelzimmer gebucht hat. Wenn uns das nicht selbst umgehend aufgefallen wäre, hätte es am Ankunftstag eine böse Überraschung gegeben, da das Hotel vollständig ausgebucht war. Es gab nicht einmal ein Wort der Entschuldigung.

2026-07-25 • via Nuitee
K
Kevin • solo_traveller • gb
6
Was only ok. Not what I expected from intercontinental.
Pros:

Location. Staff pleasant.

Cons:

Swimming pool extremely narrow and not useful for swimming most times. Problems in room with water pressure from tap and shower, problem with temperature mixing. Lighting in the room seemed complex when trying to turn off all lights. The “two stage” lift process is also a minor irritation. Overall Not particularly good value for money.

2026-07-25 • via Nuitee
R
Raphael • solo_traveller • fr
5
Friendly staff, good location but not suitable for business users
Pros:

The staff is friendly and welcoming

Cons:

As a business traveller, there is no facilities to have a one on one business meeting. The staff wanted to charge me for use of their lounge then came back and said it was fully booked. For a luxury hotel catering to business users, it's not very useful

2026-07-20 • via Nuitee
B
bkkgenius • solo_traveller • th
5
Will not stay here again.
Pros:

Mattress / Bed

Cons:

Breakfast selection was poor for a SGD 500 price tag.
Bakery and nuts and Cheese not fresh. Disappointing.

2026-07-14 • via Nuitee
C
Col133 • Couples • Mooroolbark, Greater Melbourne, Victoria
10
Great staff and rooms.
Pros:

We had 3 nights here and thoroughly enjoyed it. A beautiful hotel with spacious and well appointed rooms. Not as centrally located as some but we still found it easy to get around. Staff were particularly impressive. Everyone was so friendly, attentive and helpful. Particular shout out to Eswaren in the club lounge who was super efficient and friendly. Definitely worth having the club lounge access. A really nice afternoon tea and yummy bites in the evening. We would definitely go back. Thanks for our anniversary gifts to. Made our stay very special.

2026-07-11 • via Tripadvisor
J
Johnson • solo_traveller • gb
9
2026-07-07 • via Nuitee
J
Johnson • solo_traveller • gb
9
2026-07-07 • via Nuitee
T
Tumtum22 • Couples • Bangkok
10
Felt good to be back on 4th July
Pros:

I am back for the 3rd time just for a night here ☺️ Thank you Ms Julita for checking on us and assisting during our stay. Thank you to Ms Pauline, Ms Julie and Ms Cluevie for an amazing welcome at the club lounge.

2026-07-05 • via Tripadvisor