Comfort Inn & Suites Hadley - Amherst

Hotels
•
Comfort
8.7 (842 reviews)
400 Russell Street , Hadley , us
+1 413-341-1556

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Good breakfast
Cons:
High prices
Limited dining options
Inconsistent room quality

Categories

Cleanliness
8.41
Multiple reviews highlighted superior cleanliness, but some noted issues such as dirty sheets and bad room conditions.
Service
9.18
Consistently praised staff for being friendly and helpful, which enhances the overall experience.
Location
9.02
Conveniently located near UMass and amenities like stores and restaurants, highlighted in several reviews.
Room Quality
8.57
Room comfort was generally good, though some rooms had issues such as high beds and water pressure.
Amenities
8.7
Standard amenities for this hotel tier, but some noted a lack of variety in breakfast choices.
Value for Money
8.46
Several comments on high pricing, particularly during busy periods, but overall perceived as decent value.
Food and Beverage
8.41
Breakfast received mixed reviews; while good quality, several noted it lacked variety.
Overall Experience
8.88
Positive overall experience despite some minor complaints; most guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:03

Property Description

Indulge in Relaxation:
Unwind in our indoor swimming pool and hot tub after a busy day exploring Amherst.

Convenient Amenities:
Stay connected with free Wi-Fi, enjoy your favorite shows on cable TV, and relax in a cozy seating area in every room.

Stay Active and Energized:
Take advantage of our fitness center, fuel up with a delicious daily breakfast, and explore nearby attractions like Mount Tom and Amherst College.

Book your stay at the Comfort Inn & Suites for a perfect blend of comfort and convenience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property is undergoing renovation work from February until April and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 842 reviews
Cleanliness: 8.41
Service: 9.18
Location: 9.02
Room Quality: 8.57
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.41
Overall Experience: 8.88
J
Jingjing • couple • cn
9
2026-07-25 • via Nuitee
A
Andrea • solo_traveller • us
8
Amherst visit
Pros:

Hot tub,location,room size

Cons:

Breakfast

2026-07-23 • via Nuitee
Y
Yuan • family_with_children • cn
9
2026-07-22 • via Nuitee
R
Robert • extended_group • us
9
The property setting within trees -very beautiful
Pros:

The property setting within trees -very beautiful

Cons:

The property access was via an entrance only accessible while going one way on Russell St.
Both my wife and I felt the following:
* Primary property entrance was poorly marked and could be easily missed by individuals
^ Both my wife and my felt guests were indirectly required to access the hotel during daylight
^ Admittedly, the alternate access was via turning before a Wendys further down the road

2026-07-22 • via Nuitee
R
Russell • extended_group • au
9
We were here three nights and our room was spacious and comfortable - would definately recommend
Pros:

Location and clean and modern

Cons:

Nothing - everything was great

2026-07-22 • via Nuitee
K
Karen • family_with_children • us
8
2026-07-19 • via Nuitee
S
Sally • solo_traveller • us
1
Pros:

The staff refused entry to my two daughters because the oldest was 20. Ok, so you have a policy that under 21s can't check in, but the woman at check in seemed to get pleasure out of turning them away. I phoned and spoke to her, and my daughter's said she was rolling her eyes while on the phone with me, and was incredibly mean and rude to them.
We will never stay at this comfort in again.

Cons:

The staff refused entry to my two daughters because the oldest was 20. Ok, so you have a policy that under 21s can't check in, but the woman at check in seemed to get pleasure out of turning them away. I phoned and spoke to her, and my daughter's said she was rolling her eyes while on the phone with me, and was incredibly mean and rude to them.
We will never stay at this comfort in again.

2026-07-14 • via Nuitee
S
Susan • couple • us
10
Good value
Pros:

Clean and coffee available 24 hours a day. Free breakfast included waffles, cereal, eggs, turkey, sausage, different kinds of juices, yogurt, fresh fruit, a lot of excellent choices something for everyone.

2026-07-14 • via Nuitee
M
Matilda • solo_traveller • us
10
Very comfortable
Pros:

It was very clean and the people that worked there were very friendly

Cons:

Price

2026-07-14 • via Nuitee
C
Christina • couple • us
8
2026-07-06 • via Nuitee
B
Bo • family_with_children • us
10
A hidden gem with great value
Pros:

I like how this is close to everything and also how quiet it is while sleeping! AJ at front desk is also a very nice young lady and being very helping suggest where to go for dining. Highly recommended!

2026-07-05 • via Nuitee
J
Jose L. • couple • us
9
Good room and great breakfast choices
Pros:

The hotel was conveniently located near were I had business function

Cons:

No negative issues with the hotel or property

2026-07-04 • via Nuitee
R
Robin • couple • us
9
Enjoyable and comfortable,
Pros:

Great place to stay but overpriced

Cons:

Expensive

2026-07-03 • via Nuitee
G
Gino • family_with_children • us
10
The pool abd hot tub were delightful. The staff was very pleasant. Breakfast was very good.
Pros:

It was located near every single store or restaurant that you could possibly want.

Cons:

Nothing

2026-07-02 • via Nuitee
E
Eve • family_with_children • us
8
2026-06-27 • via Nuitee
W
ware • family_with_children • us
7
2026-06-26 • via Nuitee
T
Tacy • solo_traveller • us
10
2026-06-25 • via Nuitee
E
Elizabeth • couple • us
10
Pros:

Close to UMASS Amherst

2026-06-17 • via Nuitee
T
Tony • solo_traveller • ca
9
2026-06-15 • via Nuitee
N
nikhilesh • couple • in
8
2026-06-10 • via Nuitee