Comfort Inn & Suites Hadley - Amherst

Hotels
•
Comfort
8.7 (766 reviews)
400 Russell Street , Hadley , us

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Terrace
Family rooms
Lift / Elevator
Express check-in/check-out
Fax/photocopying
See all facilities

Review Highlights

Pros:
Clean rooms
Friendly staff
Great location
Comfortable beds
Good breakfast
Cons:
High prices
Limited dining options
Inconsistent room quality

Categories

Cleanliness
8.41
Multiple reviews highlighted superior cleanliness, but some noted issues such as dirty sheets and bad room conditions.
Service
9.18
Consistently praised staff for being friendly and helpful, which enhances the overall experience.
Location
9.02
Conveniently located near UMass and amenities like stores and restaurants, highlighted in several reviews.
Room Quality
8.57
Room comfort was generally good, though some rooms had issues such as high beds and water pressure.
Amenities
8.7
Standard amenities for this hotel tier, but some noted a lack of variety in breakfast choices.
Value for Money
8.46
Several comments on high pricing, particularly during busy periods, but overall perceived as decent value.
Food and Beverage
8.41
Breakfast received mixed reviews; while good quality, several noted it lacked variety.
Overall Experience
8.88
Positive overall experience despite some minor complaints; most guests indicated they would return.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-10 23:03

Property Description

Indulge in Relaxation:
Unwind in our indoor swimming pool and hot tub after a busy day exploring Amherst.

Convenient Amenities:
Stay connected with free Wi-Fi, enjoy your favorite shows on cable TV, and relax in a cozy seating area in every room.

Stay Active and Energized:
Take advantage of our fitness center, fuel up with a delicious daily breakfast, and explore nearby attractions like Mount Tom and Amherst College.

Book your stay at the Comfort Inn & Suites for a perfect blend of comfort and convenience.

Important information:

Upon check-in, photo identification and credit card are required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Please note that the property is undergoing renovation work from February until April and some rooms may be affected by noise.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: BDL

Property Policies

  • Groups

    When booking more than 5 rooms, different policies and additional supplements may apply.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Parking

    Free public parking is possible on site (reservation is needed).

  • Pets

    Pets are not allowed.

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Leveled: No
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: No
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

8.7
Based on 766 reviews
Cleanliness: 8.41
Service: 9.18
Location: 9.02
Room Quality: 8.57
Amenities: 8.7
Value for Money: 8.46
Food and Beverage: 8.41
Overall Experience: 8.88
C
Chris • family_with_children • us
10
Pros:

Clean, comfortable, and good breakfast

2026-03-27 • via Nuitee
A
Aimee • family_with_children • us
8
Good value
Pros:

Fitness center is very small, but the machines all work. Not much for weights or strength training, but cardio options were solid.

Cons:

The climate control unit in our room wasn't working very well. Loud and couldn't easily adjust the temperature.

2026-03-18 • via Nuitee
P
paolo Francesco • extended_group • it
8
2026-03-14 • via Nuitee
J
Jennifer • solo_traveller • us
8
2026-03-12 • via Nuitee
E
Edith • solo_traveller • us
10
2026-03-11 • via Nuitee
R
Rivera • family_with_children • us
10
2026-03-09 • via Nuitee
D
Debbie • family_with_children • us
8
2026-03-09 • via Nuitee
J
Jessica • solo_traveller • us
8
2026-03-09 • via Nuitee
C
Carlos • couple • us
9
2026-03-08 • via Nuitee
C
Carlos • couple • us
9
2026-03-08 • via Nuitee
A
Allan • couple • us
10
Great stay. Will be back when in the area again.
2026-03-04 • via Nuitee
S
Sara • couple • us
8
Pros:

Easy to get to and good location for visiting UMASS Amherst

Cons:

Comfortable bed and nice shower

2026-03-02 • via Nuitee
E
Epperson • family_with_children • us
10
Pros:

The entire stay

Cons:

Whirlpool not hot enough

2026-02-26 • via Nuitee
R
Robert • family_with_children • us
9
great
Pros:

loved the hot tub and pool

Cons:

wish the hot tub stayed open till 11pm

2026-02-23 • via Nuitee
M
Martinez • family_with_children • us
9
2026-02-22 • via Nuitee
D
Dmitry • family_with_children • us
10
Excellent location near UMASS University. Very spacious rooms. Everything is clean and tidy!
2026-02-10 • via Nuitee
C
cathy • solo_traveller • us
10
relaxing
Pros:

everything...it was exactly what I needed

Cons:

can't think of anything I didn't like. The staff was wonderful, the room was wonderful. Everything was great

2026-01-31 • via Nuitee
M
Minhaz • family_with_children • bd
9
Pros:

Clean and convenient. Walking distance to food, restaurants, other big stores along with a movie theatre. Swimming pool and a small gym is there for their guests. Very good breakfast 😋

Cons:

Water bottles would be nice.

2026-01-30 • via Nuitee
K
Kenneth • extended_group • us
1
N/A
Pros:

N/A

Cons:

N/A

2026-01-29 • via Nuitee
L
Lori • couple • us
10
2026-01-27 • via Nuitee