Best Western Premier Houston Downtown/Convention Center Hotel

Hotels
•
Best Western Premier
7.8 (750 reviews)
1810 Bell St , Houston , us
+1 713-652-9400

listing image 1
Show all photos
Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Business center
Heating
See all facilities

Review Highlights

Pros:
Convenient location
Friendly staff
Comfortable beds
Cons:
Cleanliness issues
Noisy environment due to construction
Old rooms needing updates

Categories

Cleanliness
5.88
There were multiple mentions of cleanliness issues including cockroaches and foul odors in the corridors.
Service
9.35
Overall, the staff received positive mentions, providing satisfactory service.
Location
9.39
The hotel's location was frequently highlighted as very convenient near the Toyota Center and city center.
Room Quality
7.34
Several reviews noted the rooms were old and in need of updates, although some mentioned comfort.
Amenities
8.37
The hotel offered free breakfast and parking, though some amenities were not functional.
Value for Money
7.33
Mixed feelings about value, with some reviews mentioning the price was high for the quality.
Food and Beverage
7.88
Breakfast was noted as okay but not exceptional, and mixed sentiments about food options.
Overall Experience
6.85
Overall experiences were largely unfavorably rated, with significant complaints overshadowing positives.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 13:43

Property Description

Prime Location
Located just minutes away from Houston's top attractions, including the Toyota Center and Convention Center, our hotel is the perfect choice for both leisure and business travelers.

Modern Amenities
Our rooms are designed to cater to your every need, featuring cable TV, a work desk, and a cozy ergonomic chair. Enjoy the convenience of having a refrigerator, microwave, and coffee machine in your room, along with a private bathroom stocked with complimentary toiletries.

Fantastic Facilities
Indulge in our indoor pool, stay productive in the business center, or keep up with your workout routine in our fitness center. With guest laundry services and free parking, we ensure a hassle-free stay for all our guests.

Experience the best of Houston at Holiday Inn Express Hotel & Suites Houston - Downtown Convention Center. Book your stay now for an unforgettable trip!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: HOU

Location

Guest Reviews

7.8
Based on 750 reviews
Cleanliness: 5.88
Service: 9.35
Location: 9.39
Room Quality: 7.34
Amenities: 8.37
Value for Money: 7.33
Food and Beverage: 7.88
Overall Experience: 6.85
R
Reymundo • couple • us
10
2026-08-29 • via Nuitee
R
Reymundo • family_with_children • us
10
It was very relaxing. People were friendly.
Pros:

They had everything I needed towels for the pool, refreshments to buy and food to eat

Cons:

-

2026-08-29 • via Nuitee
A
Andreas • solo_traveller • de
3
do NOT go there
Pros:

the good thing of the whole place was the bed.

Cons:

it's dirty and smells. the chair is a torture.
it is extrmely noisy.

2026-08-27 • via Nuitee
G
Gwenola • solo_traveller • it
6
Fine
Pros:

Great position and good support from staff

Cons:

The sound of the AC was particularly loud.
The wifi was not fast.

2026-08-26 • via Nuitee
A
Ashantai • couple • us
5
There was construction all over the place. It would have been nice to know about that in advance. The valet entrance was
2026-08-20 • via Nuitee
H
Harol Stiven • solo_traveller • mx
7
2026-08-20 • via Nuitee
N
NICHOLAS • couple • us
10
Ill be back next year!!!
Pros:

Everything was amazing! Bed was super comfy! AC worked stupendously and the staff were super helpful

Cons:

That I had to leave 🥲🥲🥲

2026-08-08 • via Nuitee
T
Thomas • solo_traveller • de
2
2026-08-08 • via Nuitee
H
Hugo • family_with_children • us
5
Cons:

No hot water and the room smells

2026-08-03 • via Nuitee
J
Julio Cesar • solo_traveller • mx
9
2026-08-03 • via Nuitee
S
Shundrika • couple • us
10
Pros:

Friendly staff. Quiet property

Cons:

Pillow was huge and made it uncomfortable when sleeping .

2026-08-02 • via Nuitee
S
Scotter • couple • us
9
As soon as I get an invoice, it would be a 10/10 rating.
Pros:

Good area and clean rooms.

Cons:

I’m still waiting for an invoice I requested three days ago.

2026-07-25 • via Nuitee
G
Gabriela • family_with_children • us
7
2026-07-23 • via Nuitee
B
Barrett • solo_traveller • us
10
Pros:

Christian checked me in. She explained the area, construction maneuver, and the hotel facilities. I will stay there again. Room service very caring, easy to communicate with and the privacy , safety was awesome.

2026-07-21 • via Nuitee
T
Teresita • solo_traveller • mx
8
2026-07-19 • via Nuitee
V
Vanessa • couple • us
7
Pros:

Staff was understanding and switched our rooms and waived a night of parking. Gave us snacks for the inconvenience.

Cons:

Booking description stated parking would be free and it was not. The first room the gave us spelled strange and was damp/humid.

2026-07-19 • via Nuitee
J
JonathanFV • solo_traveller • cr
1
Cons:

Me cobraron en el hotel habiendo pagado por booking. Pagué doble.

2026-07-01 • via Nuitee
N
Niels • couple • nl
3
Cons:

Kakkerlakken in de kamers. Door hotel personeel naar 2 verschillende kamers verplaatst, maar beide hadden kakkerlakken. In overleg geannuleerd en zou mijn geld terug krijgen voor de nachten dat we er niet sliepen, maar tot op heden niets terug gehad..

2026-06-26 • via Nuitee
J
Juan • solo_traveller • co
4
Pros:

It was near the fan festival for the 2026 world cup

Cons:

Mean staff, specially the lady in the reception, Cassandra I think, slow maintenance, loud and old AC, awful internet connection, dirty surroundings, difficult to arrive in public transportation, expensive food, not well prepared for foreign visitors, very uncomfortable matress... Tons of storms in Houston and they did not have an umbrella??? Again, awful internet connection.

2026-06-21 • via Nuitee
M
Mary • solo_traveller • us
9
Pros:

No continental breakfast. No free coffee in the lobby. Exercise room was minimalist. When I got my bill receipt it seemed to be more than I agreed to. Not sure I got my room daily deposit back. Had to walk through construction zone to get to convention center. The parking at hotel was good. They did let us keep our luggage downstairs in a closet for the day we checked out instead of it being in a hot car all day. Ladies in the Cafe only spoke Spanish. $4.99 for a cup of coffee?

2026-06-20 • via Nuitee