Ibis Alcala de Henares La Garena

Hotels
•
ibis
8.4 (2680 reviews)
Antonio Suarez, 8 , Alcalá de Henares , es
+34 918 79 61 81

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
24-hour front desk
Terrace
Pets allowed
Lift / Elevator
See all facilities

Review Highlights

Pros:
Friendly staff
Comfortable beds
Good location
Cons:
Cleanliness issues
Limited food options
Malfunctioning amenities

Categories

Cleanliness
7.36
Several reviews mentioned cleanliness issues, including unclean rooms and odors.
Service
9.33
Overall, the staff received positive feedback for being friendly and helpful.
Location
8.87
Good location mentioned for access to historical sites, but some noted it was distant from the city center.
Room Quality
8.32
Most reviews noted comfortable beds and modern rooms but mentioned issues like malfunctioning amenities.
Amenities
7.85
Amenities received mixed reviews; some were lacking such as limited food service and issues with equipment.
Value for Money
8.81
Generally regarded as a good value for quality versus price.
Food and Beverage
7.86
Food quality was praised, especially breakfast, but variety and service speed received criticism.
Overall Experience
8.83
Overall positive experience with intentions to return, despite some issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-11 06:57

Property Description

Convenient Location:
Located in Alcalá’s La Garena district, Ibis Alcalá de Henares La Garena is just 1 km from the centre of Alcalá de Henares, a UNESCO World Heritage site.

Dining Options:
Enjoy a daily buffet breakfast at the on-site restaurant or grab a snack anytime from the 24-hour snack bar.

Accessibility to Madrid:
Only a 25 minutes’ drive from Madrid, Ibis Alcalá de Henares La Garena provides easy access to the city’s Barajas Airport and the IFEMA Exhibition Centre within 20 km.

Book your stay at Ibis Alcalá de Henares La Garena for a comfortable and convenient experience.

Important information:

-
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 12:00 PM
Airport code: MAD

Location

Guest Reviews

8.4
Based on 2680 reviews
Cleanliness: 7.36
Service: 9.33
Location: 8.87
Room Quality: 8.32
Amenities: 7.85
Value for Money: 8.81
Food and Beverage: 7.86
Overall Experience: 8.83
J
Jean Jose • family_with_children • es
10
2026-07-25 • via Nuitee
M
Mari Fe • family_with_children • es
8
Sencillo, limpio, con parking gratuito y a buen precio
Pros:

La situación. Íbamos de paso hacia el norte y nos vino genial. En frente hay varias opciones para cenar. El aparcamiento está genial.

Cons:

El colchón es muy fino y se hundía en el centro.

2026-07-25 • via Nuitee
C
Carmen • family_with_children • es
9
Muy bien todo
Pros:

El personal y la comodidad. Tanto el personal que nos atendió a la llegada como a la salida fue muy muy amable y profesional. La cama comodísima. La ubicación no es centrica, ya lo sabes cuando reservas, pero el centro está en línea recta bien comunicado yal lado del hotel hay supermercados y restaurantes de comida rápida.

Cons:

Todo muy bien

2026-07-24 • via Nuitee
D
DAVID • solo_traveller • es
8
2026-07-22 • via Nuitee
M
Maria Eloise Villasin • couple • es
8
2026-07-19 • via Nuitee
L
Laura • family_with_children • es
1
2026-07-19 • via Nuitee
F
Francisco Daniel • couple • es
9
Todo de 10
Pros:

La verdad que nos gustó todo. Personal super amable y nos ayudaron cada vez que preguntamos por algo dando consejos y recomendando lugares para conseguir lo que pedíamos. La limpieza y la tranquilidad del hotel. La habitación estupenda con cama cómoda. Tiene parking dentro. El desayuno muy bueno. Volveremos pronto.

Cons:

Nada que objetar a mi estancia en este hotel. Todo bien.

2026-07-18 • via Nuitee
L
Laura • solo_traveller • es
9
2026-07-17 • via Nuitee
O
OTGER • couple • es
10
Todo lo que buscas en Hotel de negocios
Pros:

El concepto de bar after works
La atención del
Personal

2026-07-17 • via Nuitee
C
Carima • family_with_children • be
9
Pros:

La propreté et la gentillesse du personnel

Cons:

Rien

2026-07-17 • via Nuitee
G
geoffrey • solo_traveller • gb
7
2026-07-16 • via Nuitee
J
Jonathan • solo_traveller • gb
8
Pros:

This is the 3rd time of using this hotel as like before very clean, polite and friendly staff will be using th8s facility again

Cons:

I think the option of a second pillow at night would be a great addition to the value of stay.

2026-07-15 • via Nuitee
J
JOSE IGNACIO • solo_traveller • es
9
Soy habitual. La cena está muy bien. Las chicas son muy profesionales.
2026-07-14 • via Nuitee
F
Frederick • couple • gb
10
Clean and friendly
Pros:

The staff are so helpful and kind, breakfast is very good and at night, a limited menu but the Pizzas where very good , this is our third time at the hotel and will be back next year . Fred

Cons:

Cannot think of anything I did not like .

2026-07-14 • via Nuitee
P
Patricia • couple • es
9
Great situation friendly staff, especially Arturo he was so helpful and fun
Pros:

Conveniently placed for a convention

2026-07-14 • via Nuitee
P
Patricia • couple • es
9
We come every year so it’s just what we need
Pros:

Near to assembly of JW regional convention

2026-07-14 • via Nuitee
J
jose pablo • family_with_children • es
7
2026-07-13 • via Nuitee
J
JOSE ANTONIO • family_with_children • es
7
2026-07-12 • via Nuitee
J
Juan Carlos • couple • es
10
Pros:

Cumple expectativas

2026-07-12 • via Nuitee
T
Tania • family_with_children • es
8
2026-07-08 • via Nuitee