Hilton Garden Inn Jacksonville Airport

Hotels
•
Hilton Garden Inn
8.2 (528 reviews)
13503 Ranch Road , Beeghly Heights , US

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Paid
Children allowed

Facilities

WiFi available
Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Restaurant
Heating
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff (multiple mentions)
Exceptional front desk service by 'George'
Generally clean rooms (many positive mentions)
Comfortable beds
Spacious/large rooms
Convenient location (near airport, port, car rental)
Good dinner/breakfast for some guests
Great value noted by several guests
Easy check-in process
Quiet/able to rest (for many guests)
Cons:
Charged for parking (multiple complaints)
Breakfast not included / inconsistent availability
Thin walls / noise from adjacent rooms
Under-cooked food from restaurant
Rude staff at desk/restaurant in isolated incidents
Room fixture issues (old shower head, exposed pipes)
Stained sheets / carpet smell / cleanliness lapses reported
Bed size misrepresented (full vs queen)
Toilet overflow reported
Restaurant did not open at posted time

Categories

Cleanliness
8
Many guests explicitly praised cleanliness ("Everything was clean", "CLEAN", "Very clean", "Rooms are clean upon check in") but there are repeated notes of issues (spotted sheets, old glass under bed, carpet smell, dirty shower head) so overall slightly below target.
Service
9.2
Service is a clear strength: multiple guests call staff friendly and single-out "George" at the front desk for exceptional, consistent service. A few isolated reports of rude desk/restaurant staff exist, but overall sentiment is strongly positive.
Location
8.6
Location is frequently described as convenient (close to airport, port, car rental, and other destinations). Complaints about paid parking temper the rating slightly.
Room Quality
7.6
Mixed room quality: reports of comfortable beds and large rooms but also thin walls, noise from adjacent rooms, old fixtures (shower head, exposed pipes), bed-size discrepancies, and at least one toilet overflow incident.
Amenities
7.5
Amenities are inconsistent: on-site restaurant and breakfast availability had multiple problems (closed hours, rude staff, inconsistent service), parking fees were a negative, and pool/use impacted by weather; limited positives for restaurant when it worked.
Value for Money
7.8
Value perceptions are mixed: some guests called it great value, while others felt price should be lower given run-down aspects and extra charges (parking, breakfast not included).
Food and Beverage
7.7
Food/dining received mixed feedback: several mentions of good breakfast/dinner but also undercooked food, restaurant service issues, and closed hours causing inconvenience.
Overall Experience
9.2
Overall experience trends positive due to strong, memorable service and multiple guests reporting restful stays and intent to return; negative experiences exist (noise, fees, room issues) but overall sentiment skews strongly favorable.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:12

Property Description

Convenient Location near Airport and Highways
Located just moments from Jacksonville International Airport and near Interstates 95 and 295, the Hilton Garden Inn Jacksonville Airport offers easy access for travelers.

Modern Amenities and Nearby Corporate Offices
Guestrooms are equipped with in-room microwaves and refrigerators. The hotel is conveniently located within 25 km of major corporate offices like Anheuser-Busch and Kraft.

On-Site Dining and Recreation Facilities
Guests can dine at the Great American Grill restaurant or grab snacks at the 24-hour convenience store. The hotel also boasts a fitness center and outdoor swimming pool for relaxation and leisure.

Experience convenience and comfort at the Hilton Garden Inn Jacksonville Airport. Book now for a delightful stay!

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: JAX

Location

Guest Reviews

8.2
Based on 528 reviews
Cleanliness: 8
Service: 9.2
Location: 8.6
Room Quality: 7.6
Amenities: 7.5
Value for Money: 7.8
Food and Beverage: 7.7
Overall Experience: 9.2
S
Sherri • couple • us
10
Our stay was short but enjoyable
Pros:

The staff was friendly and everything was clean

Cons:

Everything was good

2026-10-30 • via Nuitee
P
Portillo • couple • us
5
Will not stay again
Pros:

The breakfast should of been included in the cost of the room.

Cons:

Bieng charged for parking at hotel

2026-10-30 • via Nuitee
G
Gem • family_with_children • us
8
2026-10-26 • via Nuitee
J
Julie • couple • us
1
Will never be back to this location.
Pros:

The walls are thin and you will hear people in the next room. In our case we heard sounds of pleasure from 4:30am-5:30am after getting in at 3am after driving 7 hours. Also could hear voices through the bathtub drain. Not private or quiet.

Cons:

Everything was low quality and run down. Price should be lower for the lack of quality.

2026-10-25 • via Nuitee
Y
YOKO • couple • jp
4
2026-10-25 • via Nuitee
H
Hardy • family_with_children • us
10
CLEAN
Pros:

CLEAN

Cons:

Nothing

2026-10-20 • via Nuitee
S
Sherryl • couple • us
6
Served its purpose, a place to sleep
Pros:

Since breakfast wasn’t included, we hit the road and found a Cracker Barrel

Cons:

Bathroom was a little bleak, old shower head, exposed pipes under sink

2026-10-20 • via Nuitee
B
Beryl • couple • us
9
Pros:

The staff was all friendly bed was comfortable everything was clean.

Cons:

The food we ordered from there was not so good and not cooked all the way through.

2026-10-19 • via Nuitee
N
Natalie • couple • us
10
2026-10-14 • via Nuitee
P
PING HUNG • solo_traveller • tw
7
2026-10-13 • via Nuitee
J
Jan • solo_traveller • gb
9
Pros:

Clean, great staff , big room

2026-10-13 • via Nuitee
M
Melissa • couple • us
9
The check in guy was great!
Pros:

It was convenient to where I needed to go.

Cons:

The restaurant did not open at posted time therefore we had to order pizza delivery.

2026-10-11 • via Nuitee
B
Black • extended_group • us
7
Pros:

Location was good

Cons:

I had to pay to park my car in the parking lot!! The lady was so rude at the desk. I will not stay at another one again.

2026-10-07 • via Nuitee
N
Nona • extended_group • us
6
Disappointed
Pros:

No breakfast left early

Cons:

Coffee maker could have worked and the blinds were broken in the room, couldn't block out the street lights

2026-09-12 • via Nuitee
L
LaVonda • solo_traveller • us
9
2026-09-05 • via Nuitee
J
Justin • solo_traveller • us
10
2026-08-31 • via Nuitee
D
Damara • solo_traveller • us
10
2026-08-29 • via Nuitee
L
Leticia • couple • us
10
Very comfortable
Pros:

Very clean

Cons:

Close to the port

2026-08-28 • via Nuitee
M
mrsbrown1217 • couple • us
8
It was okay but could have been better
Pros:

The hotel staff was great but the room was just decent. My sheets had spots on it and the shower head was not clean.

Cons:

I just felt the room could have been more cleaner. There was an old glass under the bed that told me it was not cleaned the floor.

2026-08-27 • via Nuitee
L
Leigh • couple • us
8
Overall, we rested well
Pros:

Dinner and breakfast was very good.

Cons:

Our toilet overflowed in first room, but were moved to nes room. It rained so couldn't swim

2026-08-27 • via Nuitee