SureStay Plus by Best Western Brooks

Hotels
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SureStay Plus Hotel by Best Western
8.6 (321 reviews)
1240 Cassils Place East , Brooks , ca

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Free
Children allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Room service
BBQ facilities
Express check-in/check-out
Fax/photocopying
Currency exchange
See all facilities

Review Highlights

Pros:
Friendly staff
Clean rooms
Good location
Cons:
Noisy environment
Damaged facilities

Categories

Cleanliness
8.15
Generally clean, with some mentions of cleanliness but also issues like damaged facilities.
Service
9.15
Consistently positive remarks about helpful and friendly staff.
Location
8.65
Conveniently situated, although transportation might be needed.
Room Quality
8.65
Rooms are described as modern and comfortable, though some mention noise.
Amenities
8.65
Good amenities provided, including breakfast and room features.
Value for Money
8.65
Perceived good value for the price paid.
Food and Beverage
8.15
Mixed reviews on breakfast; some enjoyed it while others found it lacking.
Overall Experience
8.75
Overall good experience with highlighted strengths and minor issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-07 12:25

Property Description

Welcome to SureStay Plus by Best Western Brooks!

Renovated Rooms: Enjoy our modern rooms equipped with a fridge, microwave, coffee pot, and a flat screen TV for your convenience.

Fitness Room and Laundry: Stay active in our fitness room with weight equipment, treadmill, and work-out bike. Take advantage of our guest laundry facilities.

Delicious Breakfast: Start your day right with our full breakfast offering oatmeal, fresh fruit, bagels, and more!

Book now to experience these fantastic amenities at SureStay Plus by Best Western Brooks!

Important information:

Upon check-in photo identification and credit card is required. All special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YXH

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Pets

    Pets are not allowed.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for free when using an existing bed.
    Children from 12 years old to 17 years old stay for CAD 10 per person per night when using an existing bed.
    You haven't added any extra beds.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

8.6
Based on 321 reviews
Cleanliness: 8.15
Service: 9.15
Location: 8.65
Room Quality: 8.65
Amenities: 8.65
Value for Money: 8.65
Food and Beverage: 8.15
Overall Experience: 8.75
J
James • family_with_children • ca
5
Pros:

Had vacancy when we needed a stay.

Cons:

Much like a motel with outside doors and diesel trucks 2 feet from the door running for hours on end late at night and early morning. Not a peaceful or comfortable experience at all.
Clean though and decent price

2026-02-08 • via Nuitee
D
Donald • family_with_children • ca
8
Pretty much as expected for the price. Nothing exceptional.
Pros:

Very clean. Appears recently renovated.

Cons:

Quite a noisy air conditioner.

2026-01-19 • via Nuitee
R
Renaissa Roberta • family_with_children • ca
8
2026-01-19 • via Nuitee
J
jcsch • Business • Medicine Hat, Alberta
6
Good stay for Brooks
Pros:

I stayed in November for a training course. I booked online based on the star reviews. Ironically I had stayed at this hotel back in 1997, so was looking forward to seeing if it was better. During check in I discovered that I mistakenly booked an accessible room, but the desk had no problem putting me in a different room. I will say this hotel was very clean, I’m glad the second room had two beds because the first night on the first bed was rough. Second night on second bed much better. My main disappointment was the breakfast in the morning. The three small serving warmers had the typical bagged scrambled eggs, sausages and cubed potatoes. I had all three the first morning and I swear it was leftovers from two days prior. Stale and dry. Thank goodness on the same property is a Denny’s, so I had breakfast there the rest of the week. The rooms also had doors leading out to the hallway and out to the parking lot which was handy. Location was decent, close to the highway. I would stay here again, but would probably avoid the breakfast.

2025-11-23 • via Tripadvisor
J
james • couple • gb
2
Pros:

It was modern and recently updated.

Cons:

The toilet seat was damaged, the bath plug was damaged, people around us were very noisy, did request to move rooms, but request was denied as lack of space.

2025-11-19 • via Nuitee
S
Sheila • couple • ca
10
Cleanest rooms, beautiful shower, excellent breakfast and staff were great
Pros:

Well situated, easy to get to

Cons:

There were potholes in the parking lot

2025-11-10 • via Nuitee
R
Reid • family_with_children • ca
8
Pros:

Goid beds and very clean

Cons:

Alittle noisy but not bad

2025-11-02 • via Nuitee
S
Susan • extended_group • ca
9
2025-10-16 • via Nuitee
G
Gerhard • couple • de
9
Eine positive Überraschung
Pros:

Das Frühstück war gut... und das,Personal ist sehr freundlich. Die Zimmer schön und sehr sauber. Wir bedanken uns beim Personal für die große Freundlichkeit.Wir können das Hotel sehr empfehlen.

Cons:

Alles war gut

2025-10-09 • via Nuitee
T
Tamara • couple • ca
10
Pros:

It was very nice and clean and staff was awesome

2025-10-08 • via Nuitee
L
Lori
8
Pros:

Clean room and halls. Polite staff.

2025-10-07 • via Nuitee
L
Leslie
10
Pros:

Large room, very clean and comfortable.

2025-10-07 • via Nuitee
N
Nicole • partner
8
Pros:

Rooms were clean with a nice shower.

2025-10-04 • via Nuitee
J
Jana • couple • de
8
2025-10-03 • via Nuitee
N
Neil • solo_traveller • gb
9
spot on
Pros:

Location good- as long as you have wheels. Door opening onto parking lot very useful

Cons:

good for the price

2025-10-01 • via Nuitee
K
Kristen • partner
10
Pros:

It was great! Thanks again

2025-09-30 • via Nuitee
C
Carlos Renato • family_with_children • ca
9
2025-09-29 • via Nuitee
G
Gordon • couple • ca
7
2025-09-29 • via Nuitee
J
Jamie • partner
10
Pros:

Service was efficient. Room was clean and quiet. Breakfast choices very good.

2025-09-21 • via Nuitee
D
Daren
10
Pros:

Great hotel

2025-09-21 • via Nuitee