SureStay Plus Hotel by Best Western Drumheller

Hotels
SureStay Plus Hotel by Best Western
7.9 (856 reviews)
600-680 2 St Se , Drumheller , ca

Free
Children allowed
Pets allowed

Facilities

Offsite parking discounted rates available
Electric bicycle charging station
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Family rooms
Pets allowed
Lift / Elevator
Luggage storage
See all facilities

Review Highlights

Pros:
Family-friendly amenities
Helpful staff
Cons:
Cleanliness issues
Room temperature concerns

Categories

Cleanliness
7.61
Mention of dirty pool shower and unclean linens reduced the score.
Service
8.58
Many reviews praised staff for being friendly and helpful.
Location
8.62
Several reviews highlighted the hotel's convenient location.
Room Quality
7.07
Comments about room being warm and some furniture being dated.
Amenities
8.1
Pool and waterslide received positive feedback, despite minor issues.
Value for Money
7.56
Some reviews noted the hotel seemed expensive for the off-season.
Food and Beverage
8.11
Breakfast received positive reviews, though some found it standard.
Overall Experience
7.58
Guests had a generally positive experience, but some noted issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-08 16:07

Property Description

Indulge in Comfort and Convenience

Convenient Location: Located just 5 minutes from Fossil World Discovery Centre, SureStay Plus Hotel by Best Western Drumheller offers easy access to local attractions.

Relax and Unwind: Enjoy the indoor pool with hot tub, perfect for a relaxing evening after a day of exploration.

Pet-Friendly Amenities: Traveling with your furry friend? Our hotel offers pet-friendly rooms with free WiFi for your convenience.

Ready to experience comfort and convenience in Drumheller? Book your stay at SureStay Plus Hotel by Best Western Drumheller now.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: YYC

Property Policies

  • Parking

    Free public parking is possible on site (reservation is not needed).

  • Pets

    Pets are allowed on request. Charges may be applicable.

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 9 rooms, different policies and additional supplements may apply.

Location

Guest Reviews

7.9
Based on 856 reviews
Cleanliness: 7.61
Service: 8.58
Location: 8.62
Room Quality: 7.07
Amenities: 8.1
Value for Money: 7.56
Food and Beverage: 8.11
Overall Experience: 7.58
N
Nene family_with_children ca
8
2026-03-09 via Nuitee
M
Maggie family_with_children ca
7
Nothing spectacular, but the staff was great and the stay was comfortable.
Pros:

Great location.

Cons:

Hot tub was drained and out of order. Bugs on our bathroom floor in the morning that were coming out of the wall behind the toilet- my toddler found them and was afraid to use the bathroom after that..

2026-03-09 via Nuitee
T
Thiessen couple ca
8
Good stay.
2026-03-02 via Nuitee
G
Glecia family_with_children ca
10
2026-02-22 via Nuitee
M
Moses family_with_children il
10
2026-01-29 via Nuitee
T
Tamara couple ca
9
Very clean and quiet and a nice room and a great place!
Pros:

Very clean and the room was cozy and comforting. The hotel was well kept and friendly staff. At night the property was quiet.
We slept like rocks! It was a great stay.

Cons:

Honestly i cant complain about anything.
It exceeded my expectations as a first time stay.

2026-01-19 via Nuitee
A
April family_with_children ca
7
Stay was ok but could have been better.
Pros:

The staff were very good and accommodating. The breakfast was great and the location of the hotel was amazing as we could walk to restaurants for meals.

Cons:

Whomever did the booking did not accommodate our request the be close to my daughter and grandchildren. The front desk staff rearranged the rooms so we were put right across the hall from the them which we really appreciated. We were assigned our rooms and told they were ready as it was after 4 pm but we ended up waiting in the lobby for half an hour as housekeeping was still cleaning the rooms. The housekeeping staff seemed to be doing their best but maybe short staffed? They apologized and I did feel bad for them as they were working hard. I think they felt rushed so therefore our room was not as clean as expected. All in all I hope that the hotel is able to hire more cleaning staff during the busy times of the year.

2026-01-19 via Nuitee
C
chantel couple ca
5
Pros:

Lovely staff

Cons:

had a huge allergic reaction to your bedding. Went into your hot tub, and than went completely lobster red for a day. Had to get staff to bring new pillows and bedding. And then went okay

2026-01-19 via Nuitee
E
Ed family_with_children ca
10
Facility was excellent.Rooms neat and fresh.Great staff.
Pros:

Location and facilities were great.Breakfast was excellent.All staff friendly.

Cons:

No concerns

2026-01-19 via Nuitee
B
Blaine family_with_children ca
7
Pros:

Pool was to small to handle crowd

2026-01-19 via Nuitee
J
Jilliane family_with_children ca
4
2026-01-19 via Nuitee
B
Brian family_with_children ca
8
Pros:

Room, breakfast.

Cons:

Price.

2026-01-19 via Nuitee
R
Ryan family_with_children ca
4
Very disappointed
Pros:

Not good , kitchen to small

Cons:

Are bathroom in are room smelled like mold .
The pool was cold .
The beds were horrible.

2026-01-19 via Nuitee
S
Sini family_with_children ca
9
2026-01-19 via Nuitee
J
Jesse family_with_children ca
3
Too much money for what was received
Pros:

Most of the food items were gone when we went for breakfast

Cons:

Beds were very uncomfortable.

2026-01-19 via Nuitee
K
Ksenia family_with_children ca
5
It was okay
Pros:

The staff/manager were really nice

Cons:

It was so run down , smelt musty and was pretty dirty . The pool was so cloudy and brown color , yuck. The breakfast was good.

2026-01-19 via Nuitee
J
Jordan family_with_children ca
1
2026-01-19 via Nuitee
C
Cory family_with_children ca
4
It was okay, but has been better in the past.
Pros:

Clean facility

Cons:

The A/C was broken, the plug for the tub wouldn’t work to keep water in it.

2026-01-19 via Nuitee
G
Gerry family_with_children ca
10
Very enjoyable.
Pros:

Loved the breakfast choices. Great coffee and helpful staff. Kids loved the pancakes.

Cons:

The beds were comfortable and the shower was nice and hot. The swimming pool was perfect.

2026-01-19 via Nuitee
L
Liliia family_with_children ca
6
2026-01-19 via Nuitee