Holiday Inn Express & Suites Carmel North – Westfield by IHG

Hotels
Holiday Inn Express
8.1 (524 reviews)
15131 Thatcher Lane , Carmel , us

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
Swimming pool
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfy beds
Cons:
Cleanliness issues
Slow elevators
Poor amenities

Categories

Cleanliness
6.68
Several reviews highlighted cleanliness issues, including dirty sheets and unclean bathrooms.
Service
9.65
Most reviews praised the staff as friendly and helpful, although there were some negative experiences.
Location
9.69
Location received consistent praise for its convenience.
Room Quality
7.64
Room quality was average, with some complaints about mediocrity and cleanliness.
Amenities
7.67
Amenities like breakfast and facilities were often critiqued as lacking or below expectations.
Value for Money
7.63
Value received mixed reviews; some guests felt it was overpriced for the quality.
Food and Beverage
7.18
Food options criticized for being limited and not fresh.
Overall Experience
8.65
Overall experience varied, with many enjoying their stay but reporting significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:17

Property Description

Convenient Location
Located just 27 km from Indianapolis, Holiday Inn Express & Suites Carmel North offers a comfortable stay near the city, with the Clay Terrace shopping center within walking distance.

Modern Amenities
Enjoy free WiFi, cable TV, microwave, and refrigerator in every room. Suites even come with a sofa bed for extra comfort. Stay active at the on-site fitness center and take advantage of complimentary breakfast with fresh omelettes and pastries.

Renovated Property
Book your stay with us before March 31, 2023, to experience our newly renovated hotel. With a 24-hour front desk and free private parking, your convenience and comfort are our top priorities.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Location

Guest Reviews

8.1
Based on 524 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 8.65
S
Schnabl solo_traveller us
10
Pros:

Staff at check-in and floor personnel were friendly, happy and very pleasant in all my interactions

2026-08-11 via Nuitee
K
Kevin solo_traveller us
10
2026-08-10 via Nuitee
R
Robert solo_traveller us
7
Pros:

Great staff and location

Cons:

This hotel needs some updates. Shower was rusty, hallway smelled old and musty by the stairs.

2026-08-09 via Nuitee
C
Crystal couple us
9
2026-08-09 via Nuitee
L
Larry couple us
2
Wish i stayed at a different location.
Pros:

Location

Cons:

It was outdated, outside of lobby everything looked old tired and the rooms smelled.

2026-08-05 via Nuitee
E
Eric family_with_children us
9
2026-08-03 via Nuitee
D
Dan solo_traveller us
10
2026-07-16 via Nuitee
S
Sherrie solo_traveller us
7
Cons:

The construction on the roads getting us there was awful.

2026-07-12 via Nuitee
H
Heather couple us
1
2026-07-11 via Nuitee
S
Stephanie solo_traveller us
5
Pros:

Location

Cons:

Toilet seat was broken, shower door was broken. TV remote did not work even after we got it replaced. Cracks in the ceiling, dirty bathroom where some things weren't cleaned correctly. For what I $486 for one night i expected a better room than what I had. Staff was nice and friendly but it definitely was not worth the price they charged for one night. Had a previous IHG hotel booked for holiday inn for a way lower rate and something was wrong with my reservation so at the last minute I booked this hotel. Which is also a holiday Inn.

2026-06-29 via Nuitee
W
Wesley solo_traveller us
10
Great place for your family
Pros:

Everything

Cons:

Nothing

2026-06-22 via Nuitee
K
Kara family_with_children us
9
2026-06-15 via Nuitee
C
Candie S. solo_traveller us
7
2026-06-15 via Nuitee
L
Lori solo_traveller us
9
Pros:

Staff was very friendly

Cons:

No coffee in the rooms. Tub was not draining quickly and the sink was not secure

2026-06-06 via Nuitee
R
Rossana solo_traveller ar
7
Pros:

La habitación estaba limpia. El desayuno correcto pero podría ser mejor.

Cons:

Las áreas comunes muy sucias.

2026-06-04 via Nuitee
T
Trudy family_with_children us
7
Great location for us and a very pleasant staff.
Pros:

Location of hotel was great! Breakfast was in a very pleasant, large room. Food was hot or cold as expected. The staff took GREAT CARE of the area to make it clean and pleasant. The bacon was actually crispy—and so wonderful. Bananas were as green as on trees. Why couldn’t they be ripe? Breakfast was best part of the stay. The beds were VERY comfortable.

Cons:

Our room looked a bit like it “had been something else” in a previous life. There was space where furniture had previously been and was no longer there. We asked for a ‘comfortable chair’ to be brought to our room. The front desk assured us they would bring one from the lobby in a few hours. When we returned to our room a few hours later, we saw that a DESK CHAIR 😠 with wheels had been placed in the room for us! We had trouble accessing the internet port near the desk and some of our chargers either didn’t work or were extremely slow, which was frustrating.

2026-05-24 via Nuitee
G
Grace solo_traveller us
10
Great price compared to other hotels in Westfield.
Pros:

The staff was very friendly and helpful. Outstanding service from Noelia in the breakfast area and Richea that cleaned the rooms. Breakfast was pretty good every morning. I really liked the cheese egg omelets and the bacon. Coffee was great.

Cons:

The room next to me was a bit up late after 11pm talking and you could hear them.

2026-05-16 via Nuitee
F
Florestela couple us
10
Love it would come back in the future 🫶🏼
Pros:

The size and set up of the room 🫶🏼Ty

2026-05-15 via Nuitee
S
Stephanie solo_traveller us
2
Embarrassing to the Holiday Inn Express name.
Pros:

Location, and room location. Staff were polite.

Cons:

The shower leaked water over the entire bathroom. The room was dirty. Shower hadn't been cleaned out as evidenced by an earring on the floor. The bed was lop-sided and slanted, the room smelled awful like smoke and urine. We've stayed at many Holiday Inn Expresses as members all over the county. This was no where near how others have been. This was an embarrassment to the Holiday Inn Company.

2026-05-09 via Nuitee
M
MIRTA solo_traveller ar
5
Aceptable pero no volveré
Pros:

Las toallas y los productos del baño.
La cama y almohadas estaban bien también.

Cons:

El piso estaba inclinado!En el baño especialmente!
Está lejos de la ciudad y el precio es carísimo para la calidad del hotel.
No había casi fruta en el desayuno.Solo manzanas el segundo día.
No volveré.

2026-05-05 via Nuitee