Holiday Inn Express & Suites Carmel North – Westfield by IHG

Hotels
Holiday Inn Express
8.1 (504 reviews)
15131 Thatcher Lane , Carmel , us

Free
Children allowed

Facilities

Offsite parking discounted rates available
Fitness facilities (surcharge)
Non-smoking rooms
Air conditioning
Swimming pool
Lift / Elevator
Fax/photocopying
Non-smoking throughout
Outdoor furniture
Fence around pool
See all facilities

Review Highlights

Pros:
Friendly staff
Convenient location
Comfy beds
Cons:
Cleanliness issues
Slow elevators
Poor amenities

Categories

Cleanliness
6.68
Several reviews highlighted cleanliness issues, including dirty sheets and unclean bathrooms.
Service
9.65
Most reviews praised the staff as friendly and helpful, although there were some negative experiences.
Location
9.69
Location received consistent praise for its convenience.
Room Quality
7.64
Room quality was average, with some complaints about mediocrity and cleanliness.
Amenities
7.67
Amenities like breakfast and facilities were often critiqued as lacking or below expectations.
Value for Money
7.63
Value received mixed reviews; some guests felt it was overpriced for the quality.
Food and Beverage
7.18
Food options criticized for being limited and not fresh.
Overall Experience
8.65
Overall experience varied, with many enjoying their stay but reporting significant issues.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-16 05:17

Property Description

Convenient Location
Located just 27 km from Indianapolis, Holiday Inn Express & Suites Carmel North offers a comfortable stay near the city, with the Clay Terrace shopping center within walking distance.

Modern Amenities
Enjoy free WiFi, cable TV, microwave, and refrigerator in every room. Suites even come with a sofa bed for extra comfort. Stay active at the on-site fitness center and take advantage of complimentary breakfast with fresh omelettes and pastries.

Renovated Property
Book your stay with us before March 31, 2023, to experience our newly renovated hotel. With a 24-hour front desk and free private parking, your convenience and comfort are our top priorities.

Important information:

You must show a valid photo ID and credit card upon check-in.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: IND

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 17 years old stay for free when using an existing bed.
    You haven't added any cots.
    You haven't added any extra beds.

  • Groups

    When booking more than 6 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Parking

    Free private parking is possible on site (reservation is needed).

Location

Guest Reviews

8.1
Based on 504 reviews
Cleanliness: 6.68
Service: 9.65
Location: 9.69
Room Quality: 7.64
Amenities: 7.67
Value for Money: 7.63
Food and Beverage: 7.18
Overall Experience: 8.65
M
Mike solo_traveller us
7
Nice
Pros:

Clean

2026-04-24 via Nuitee
J
John couple us
7
Pros:

Breakfast was excellent. Hotel staff personnel were efficient, professional, and courteous. Thank you.

Cons:

TV controller did not work. Bathroom tub faucet could not be adjusted to take a bath (it was stuck in shower position). All else OK.

2026-04-17 via Nuitee
R
Rita solo_traveller us
7
Was fine for the money but hope the tubs are updated soon
Pros:

Great location and service

Cons:

Bathroom was‘t great - tub seemed dirty and had no plug.

2026-04-08 via Nuitee
A
Angela couple us
4
Turned off by lack of cleanliness
Pros:

The staff was kind. The TV worked. The location and parking were great. Breakfast was very basic, but it was hot and tasted okay.

Cons:

Our Booking.com reservation worked, but the family in front of us had a reservation number, were charged, and Booking.com never paid Holiday Inn Express, so they couldn't stay. There were no rooms available. Additionally, there was hair on the sheets when we pulled the bedding down; there was a dirty Q-tip on the floor under the sink; the caulk in the tub was moldy; the telephone in the room did not work; and the people in the room above us were very loud. Lastly, we couldn't find the light switch for the light above the closet. We called the main desk (via cellphone), and the two employees discussed it, but had no idea where the switch was located or how to turn the light off. We eventually found a small, round switch and turned it off.

2026-04-07 via Nuitee
A
Angie family_with_children us
10
2026-04-02 via Nuitee
D
Dinkel couple us
4
I have stayed at better Holiday Inn Express facilities
Pros:

Location was perfect for the venue we were attending. Staff were friendly and parking was easy.

Cons:

The room lacked curtains, so light from outside interferred with sleep. Bed and pillows were uncomfortable and an additional blanket would have been nice. Bathroom was a bit spartan.

2026-03-27 via Nuitee
B
Bradley family_with_children us
10
My favorite chain hotel
Pros:

Very clean accommodations. Bed and bedding are so very comfortable. Staff friendly and available for your questions and needs. Hats off to the cleaning staff, great work. Breakfast was a notch better than most hotels.

2026-03-21 via Nuitee
G
George and Katherine couple us
8
2026-03-13 via Nuitee
D
David family_with_children us
9
2026-03-10 via Nuitee
R
rust family_with_children us
1
Worst hotel in so many ways
Pros:

That the elevator actually worked and I didn't have to take the stairs after having surgery

Cons:

The fact that I had surgery and the staff new that and I had to change rims different times due to several outdated and broken things. One room the tub never drained. The other room the water ran out into the sleeping area were i almost slipped and fell, remind you I had surgery. The next room the heat and air didn't work. The next room was not cleaned very well as we cleaned just so I didn't have to move rooms again. We went to the desk for sheets and a new pillow and the lady was very rude and would not give us clean sheets only a pillow. She basically blew us off to answer her phone first. I will never book this hotel ever again. So much could have been done to accommodate the paying guest that's a very loyal IHG member, to not have these issues especially after having surgery. If I could give a negative star review I would. Just to be clear this is my first negative review I have ever took the time to write and send in my life vut this review had to be made

2026-03-07 via Nuitee
S
Steven couple us
10
Pros:

The value and the fantastic room was very clean.
Walking in the lobby it smell red so fresh and clean.
It was also close to the highway yet super quiet!

Cons:

I liked it all…

2026-03-07 via Nuitee
P
Paola family_with_children co
10
2026-03-05 via Nuitee
M
Mark solo_traveller us
9
Pros:

I have no real complaints about my stay, Most definitely will book again

Cons:

Limited breakfast options.

2026-02-13 via Nuitee
J
John couple us
10
This is a very nice Holiday Inn Express. Thank you.
Pros:

Breakfast was EXCELLENT and dining area was very clean. Thank you.

Cons:

N/A

2026-01-31 via Nuitee
D
Debbi Lomas family_with_children us
8
good
Pros:

good breakfast clean bedding

Cons:

could not read the wifi password so have no idea if it worked

2026-01-29 via Nuitee
B
Brent couple us
8
Pros:

Very calm good breakfast and bed is comfy

Cons:

My bathroom door won’t lock Room 119

2026-01-27 via Nuitee
K
Karen family_with_children us
10
2026-01-23 via Nuitee
K
Ken couple us
7
Will not use booki
Pros:

Breakfast was just ok nothing more. Location was good.

Cons:

The amount I paid could have matched what booking .com said.

2026-01-19 via Nuitee
M
MARLO family_with_children us
8
2026-01-19 via Nuitee
M
milissa family_with_children us
10
Pros:

Very clean and looked nice

Cons:

Breakfast juice was greesy......

2026-01-16 via Nuitee