Quest Canberra

Hotels
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Quest Apartment Hotels
8.2 (833 reviews)
28 West Row , Canberra , au

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Children allowed

Facilities

Non-smoking rooms
Air conditioning
Terrace
Family rooms
Lift / Elevator
Luggage storage
Express check-in/check-out
Fax/photocopying
Tour desk
Soundproof rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location
Cons:
Noise from outside
Comfort of beds

Categories

Cleanliness
7.94
Some reviews noted cleanliness was good, but issues in individual rooms detracted from the overall experience.
Service
8.91
Numerous reviews praised the staff as friendly and helpful, especially during check-in and check-out.
Location
8.95
Many reviews highlight the excellent central location, making it easy to access tourist spots.
Room Quality
7.4
Multiple complaints about room conditions, including noise and uncomfortable beds.
Amenities
7.93
Amenities were generally acceptable but faced criticism for some missing features like TV and air conditioning issues.
Value for Money
8.39
Most reviews expressed satisfaction with the price for the quality received, despite some external inconveniences.
Food and Beverage
8.14
Not specifically mentioned in reviews, standard quality for this hotel tier.
Overall Experience
7.91
Overall positive sentiment, though stated issues impacted the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-01-10 02:54

Property Description

Stylish Studios and Apartments in the Heart of Canberra

Convenient Location: Enjoy being just a 5-minute walk from Canberra's main attractions, with Parliament House and Lake Burley Griffin nearby.

Modern Amenities: Each studio and apartment features a large balcony, fully equipped kitchen, laundry facilities, and free cable TV. Stay connected with broadband internet and work comfortably at the provided desk.

Dining Options: Indulge in nearby restaurants that conveniently charge meals to your accommodation account.

Experience comfort and convenience at Quest Canberra - book your stay now for a memorable visit to Canberra!

Important information:

Please note that guests are required to present a valid photo ID and credit card upon check in. The credit card will be pre-authorized AUD 100 to cover any incidentals.

Please note that there is a 1.5% charge when you pay with a credit card.

Please note housekeeping service is not included on Sundays or Public Holidays.Parking is subject to availability due to limited spaces.

Check-in and check-out hours:
Check-out: 10:00 AM
Airport code: CBR

Property Policies

  • Internet

    WiFi is available in all areas and is free of charge.

  • Parking

    Private parking is possible on site (reservation is needed) and costs AUD 20 per day.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 4 years old stay for AUD 10 per person per night when using an available cot.
    Children up to and including 17 years old stay for free when using an existing bed.
    People no matter the age stay for AUD 40 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

  • Pets

    Pets are not allowed.

Location

Guest Reviews

8.2
Based on 833 reviews
Cleanliness: 7.94
Service: 8.91
Location: 8.95
Room Quality: 7.4
Amenities: 7.93
Value for Money: 8.39
Food and Beverage: 8.14
Overall Experience: 7.91
L
Liz • solo_traveller • au
8
2026-02-14 • via Nuitee
D
Deirdre • couple • au
7
2026-02-13 • via Nuitee
M
Melanie • couple • de
8
Super für einen Städtetrip.
Pros:

Das Appartement war riesig inklusive großer Balkon. Klimaanlage im Wohnzimmer und Schlafzimmer super.

Cons:

Die Lüftung im Bad hat leider nicht funktioniert. Am Wochenende war es sehr laut, da darunter eine Kneipe ist.

2026-02-12 • via Nuitee
B
Bobby • family_with_children • au
8
2026-02-11 • via Nuitee
J
Julia • solo_traveller • au
8
Pros:

The room was spacious and light and I loved the balcony. The staff were very nice and gave me a great recommendation for dinner nearby.

Cons:

There was barely any conditioner in the shower and I needed to wash my hair! The shower was a little mouldy but overall the room was very clean.

2026-02-09 • via Nuitee
J
Jacob • solo_traveller • au
10
2026-02-08 • via Nuitee
B
Bec • couple • au
10
Excellent service and exceptional value with a great location. Will return!
Pros:

Great location

Cons:

Room was small

2026-02-08 • via Nuitee
C
Chanell • couple • au
8
Pros:

Good location

Cons:

No hot water and bed sheet had marks on it plus bed kept moving

2026-01-31 • via Nuitee
S
Sandra DiGi • family_with_children • au
8
A comfortable, clean hotel in the heart of Canberra
Pros:

The hotel is located right in the heart of Canberra with great access and walking distance to public transport, restaurants and major sites. The staff at the Quest were very friendly, helpful and professional. The building itself had that lovely old world feel and was quiet and clean. The wi-fi was fast and the room had good facilities such as a tea and coffee maker, a bar fridge, TV and kitchen sink to wash up.

Cons:

My room was a bit small and stuffy and I think 2 people would struggle to be comfortable in there. For a solo person it is fine. Also, there is a major construction site to extend the light rail next to the Quest (not the Quest's fault!).

2026-01-31 • via Nuitee
A
ANTHONY • family_with_children • au
8
I will return and soon.
Pros:

I've been the Quest 6 or 7 time now find it perfect for what I enjoy
It's location is the massive plus ➕️ 👌 restaurants some of my favourite around the Quest.
Down side ongoing work on infostructure roads etc on until 1qpm at night 7am morning. But it doesn't put me off.

Cons:

Not much. To be honest.
Put more towels in the rooms.
Tea towels as well and proper cleaning products kitchen

2026-01-31 • via Nuitee
S
Shea • solo_traveller • au
8
2026-01-29 • via Nuitee
G
Greg • solo_traveller • au
10
Pros:

Great location. Friendly and helpful staff.

2026-01-29 • via Nuitee
B
Bobby • family_with_children • au
9
2026-01-29 • via Nuitee
S
Stephen • couple • au
9
2026-01-28 • via Nuitee
L
Leanne • family_with_children • au
9
You will not be disappointed
Pros:

The rooms were great. Very clean, great facilities such as a microwave, washing machine and dryer. Location was great for what I needed it for. Pillows and bed very comfortable.

Cons:

Nothing.

2026-01-26 • via Nuitee
V
vanessa • couple • au
10
will definitely come back and stay next time we are in Canberra
Pros:

Location was great, nice clean rooms with all amenities and staff were very accommodating. Great price

2026-01-25 • via Nuitee
B
Bill • solo_traveller • au
7
Overall, it was a pleasant stay, and the comments above are not related to big issues.
Pros:

Room and location were both good. Staff were friendly and accommodating. We were able to store bags at both ends of the trip.

Cons:

Cups were not always washed every day, and fresh towels were not always provided every day. Some of the other apartments seemed to have washing machines and dryers and some had couches which would have been nice.

2026-01-20 • via Nuitee
S
Samantha • extended_group • au
8
2026-01-20 • via Nuitee
L
Louise • extended_group • au
8
Overall excellent place
Pros:

Great location, very friendly and helpful staff. We would definitely recommend the Quest to anyone looking to stay in Canberra. Thank you 😊

Cons:

Only down fall was the lift was being repaired but the staff made up for it by helping to carry our bags.

2026-01-19 • via Nuitee
S
sushila • family_with_children • au
3
2026-01-19 • via Nuitee