Mercure Resort Sanur

Hotels
•
Mercure
7.7 (2073 reviews)
Jalan Mertasari , Sanur , id

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2073 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
C
Chris • solo_traveller • au
7
Pros:

Breakfast, room size, pool

Cons:

Very slow service when you ordered food at the pool

2026-07-18 • via Nuitee
M
MARIE • solo_traveller • au
8
Lovely stay with friends. Very relaxing and great to have the beach promenade walk on our doorstep.
Pros:

2 lovely pools and beachfront

Cons:

It’s a bit tired and could do with rooms being updated.

2026-07-18 • via Nuitee
M
Mardi • family_with_children • au
8
2026-07-18 • via Nuitee
S
Sandra • couple • au
6
Not returning
Pros:

The gardens were lovely

Cons:

Both pools not enough lounge chairs and in one week not one staff member asked if we wanted a drink as their is no swim up bar and the pools need a good cleaning as do the bathroom I was in and after talking to other all bathrooms need a good clean

2026-07-17 • via Nuitee
K
Kathryn • couple • au
8
Very clean and comfortable, would stay here again
Pros:

Garden

Cons:

It was a bit out of the way

2026-07-16 • via Nuitee
T
Tina • couple • au
5
Location was good but that’s all , over priced for what you receive
Pros:

How close it is to the beach

Cons:

House keeper was poor , ants in our room no chairs in stranded rooms

2026-07-16 • via Nuitee
B
Bianca • family_with_children • au
7
Cons:

Rooms are very old with mold smell and very poor shower. Minimal water pressure from shower

2026-07-15 • via Nuitee
R
Rachael • family_with_children • au
8
2026-07-15 • via Nuitee
H
Hans-Henrik Busk • family_with_children • dk
8
2026-07-15 • via Nuitee
A
Arnaud Liévin • solo_traveller • fr
7
Séjour d'une nuit, transit entre Denpasar et Gilli T
Pros:

L'accueil, la gentillesse du personnel

2026-07-14 • via Nuitee
K
Karen • family_with_children • au
8
Pros:

Good size rooms and modern bathroom with big shower. Own little outdoor patio with 2 chairs.

Good size pool and right on the beach in Sanur - love watching the people on the beach walk.

Cons:

Everything was great

2026-07-14 • via Nuitee
H
Heejung • solo_traveller • kr
4
Internatioanl chain hotel, but front manager could not speak English.
Pros:

Beach access, location

Cons:

- The front desk manager who proceeded my check-in could not speak English as business level, she could not speak as a sentence and also did not understand what I said although I said easy and simple words.
Unbelievable, it is an international chain hotel. How come front manager cannot communicate in English? It is not an Indonesian local hotel. Even cheaper Airbnb/local hotels are much better to communicate with and faster.
There was a man who can speak English at that time, I wanted to proceed with him but he did not help me directly although I said one of the other staffs ‘Can you speak English?’ as I was annoying due to communication problem.
- Staffs are not kind overall, except only few people.
- Response upon every request was very much late. I saw from the other reviews also the same, indicating late response but it seems they are not improving the problem. They have a duty manager and provided DM WhatsApp contact but they did not check it/reply properly that made my stay very uncomfortable and annoying. They also ignored my message and after very lately replied after I raised the issue to the official email.
- Hotel staffs’ internal communication is not smooth.
- Room air conditioner is very old and sound is too loud. Cannot sleep if it is turned on.
- Hotel is very old, worse service, not worth for money value considering this level of facility. Only the good was beach access.

2026-07-14 • via Nuitee
G
Greg.reynolds • solo_traveller • au
8
2026-07-13 • via Nuitee
K
Katelyn • solo_traveller • au
8
Great location
Pros:

I was given a free upgrade which was greatly appreciated. The buffet breakfast is huge with lots of choice. The location is brilliant. The staff amazing 👏

Cons:

The pillows were very thick - i ended up sleeping on a pile of my clothes. The fridge made a very large humming sound. Huge number of guests staying in the resort which can feel crowded around the pool and general areas.

2026-07-10 • via Nuitee
T
Tahnee • solo_traveller • au
10
Pros:

Such a beautiful property on the beach with established trees and gardens
I hadn't been here for a few years and it was just as I remembered
Friendly staff
Some reviews said the property was a bit old and outdated but i thought my room was perfectly good. Comfy bed.
The facilities, pool and beach front make it, and I highly recommend going to Genius Cafe

2026-07-10 • via Nuitee
K
kelly • solo_traveller • au
10
Always a pleasure to stay here.
Pros:

Great location - a bit further away from the centre but easy to walk or bike along the beach front. It has a very Balinese style and lots of beautiful trees and gardens.

2026-07-09 • via Nuitee
J
Julie • solo_traveller • fr
3
Pros:

Hôtel situé au bord de la mer

Cons:

La chambre trop petite par rapport au prix.
Buffet froid
Petit dejeuner non typique de Bali

2026-07-09 • via Nuitee
J
Jessie • family_with_children • nz
8
Pros:

Lovely place, everything was nice!

Cons:

Buffet breakfast didn’t have good options for gluten free, but this is standard.

2026-07-09 • via Nuitee
E
Eddy • solo_traveller • nl
9
2026-07-08 • via Nuitee
P
Peter • couple • au
7
Great value for a comfortable one-night stay
Pros:

We had a lovely one-night stay at Mercure Resort Sanur. The staff were friendly and service was great all around, and the location couldn't be beat. Our room was spacious with an extremely comfortable bed, though the room and facilities did show some signs of age.
That said, for the price we paid, it was excellent value and we wouldn't hesitate to book again.

Cons:

Room was not ready when we arrived (prior to check in time). No issues checking early and were told we would be notified once our room was ready. Unfortunately this notification never came so we had to contact the reception again. Minor issue.

2026-07-08 • via Nuitee