Mercure Resort Sanur

Hotels
•
Mercure
7.7 (1852 reviews)
Jalan Mertasari , Sanur , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1852 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
G
Gonnie • family_with_children • nl
9
Goed verblijf
Pros:

Prachtig park goed personeel en lekker ontbijt

Cons:

De kamers zijn betrekkelijk envoudig

2026-03-04 • via Nuitee
H
herman • family_with_children • nl
10
Pros:

De service en vriendelijkheod was excelent. Dit heb ik niet eerder meegemaakt. Het personeel is hier uitstekend op getraind. Je voelt je echt met vakantie. Ze doen echt alles om je het naar de zin te maken. Compliment.

Cons:

Niets

2026-03-04 • via Nuitee
C
CHRISTOPHER • solo_traveller • au
7
It’s affordable but nothing to stand out. I’d stay again mainly for the location near a better beach
Pros:

Breakfast, although varied, was just average.by my last day I settled for a scrambled eggs and a slice of bread.

Cons:

Check in wasn’t ready at 3pm. I think they were short staffed in many areas

2026-03-03 • via Nuitee
N
Nicola • extended_group • au
9
Pros:

Location

2026-03-03 • via Nuitee
M
Margarita • extended_group • us
1
Pros:

Nothing

Cons:

1. We checked in late, and we waited a long time.
2. The service is terrible, it’s incredibly slow, and you have to remind us three times and wait two hours. There was no blanket in my room.
3. The room is damp and smells old.
4. The old bed is very uncomfortable.
5. The bathroom smells of sakami.
6. The food is disgusting at breakfast and from the menu.
7. The staff is overly pushy when it’s not needed.
8. For some reason, there’s a water bottle opener in the bathroom; it’s unhygienic.
9. The location is far from cafes, civilization and a beautiful beach.

This can’t be called a 4-star hotel, 2 at most.
We chose it because the name is well-known and didn’t expect it to be this bad. There are cheaper hotels nearby that are much better quality.
I really regret spending the money.

2026-02-27 • via Nuitee
P
Phillip • solo_traveller • au
3
Won’t be going back and from what I can gather neither will most of the guests i spoke to
Cons:

Run down
Average food

2026-02-26 • via Nuitee
E
Engela • couple • au
6
2026-02-26 • via Nuitee
D
Danielle • family_with_children • au
10
Pros:

Amazing stay, staff where great

2026-02-24 • via Nuitee
J
Jeko • couple • bg
9
2026-02-24 • via Nuitee
Y
Yuyun Yueniwati • couple • id
9
2026-02-23 • via Nuitee
J
Justyna • couple • pl
10
2026-02-23 • via Nuitee
P
Paul • solo_traveller • au
9
Good resort, great location and staff
Pros:

The resort was well planned, the gardens are beautiful and well maintained, the location was great, right on the beach and there is a beach walk that is pathed. The resort has 2 swimming pools and although the resort has a restaurant and a couple of bars there are lots of good restaurants and close by. The staff were professional, friendly and helpful, special mention to Doni, my room attendant and Maria at the beach side bar. The was spacious, clean and quiet, the bed was comfortable

Cons:

The resort is dated and due for a upgrade, the shower requires work

2026-02-22 • via Nuitee
J
Joanna • couple • gb
8
Pros:

The location, lovely staff, pools, low rise traditional local architecture, landscaping…been coming here for years and love it! There are lots of alternative restaurants along the beach.

Cons:

It’s getting a bit shabby, but still has its charm.

2026-02-13 • via Nuitee
A
Anne • extended_group • id
3
Nice access to beach, disappointingly small and “nothing special” room
Pros:

Good access to the beach

Cons:

The room was disappointing, just plain, no vibe nor style. Boxy room. We expected better from a high end hotel. Other accommodations in Sanur and on the island have a better identity altogether.

2026-02-12 • via Nuitee
I
Iwona • couple • pl
9
Uwielbiam ciszę i zieleń - wracam regularnie
Pros:

Uwielbiam zieleń tego hotelu, poczucie pewnej enklawy. Wygodne łóżko - bardzo pomocny personel

Cons:

Sufity można odmalować plus wyczyścić kratkę wentylacyjną w łazience

2026-02-11 • via Nuitee
J
Julie • couple • au
8
Love Sanur vibe ,
Pros:

Good location right on boardwalk path , plenty of sun beds around pools . Nice gardens & friendly staff .

Cons:

We didn’t have breakfast included so can’t comment on food but overall great value clean older style resort .

2026-02-11 • via Nuitee
T
Timothy • couple • es
8
2026-02-09 • via Nuitee
J
John • couple • nl
9
fenominaal
Pros:

Prachtige rustige locatie met een zeer mooi park dicht bij het strand en met zwembaden, tevens was het ontbijt voortreffelijk met zeer vriendelijk personeel

Cons:

nvt

2026-02-09 • via Nuitee
C
Chamberlain • family_with_children • au
3
Awful
Pros:

I didn’t like this property and wouldn’t stay here again.

Cons:

We checked in at 1am and requested a late check out. We were told we could check out at 2pm. The room had mould in it, walls were dirty and it was very very basic. When I woke at 7am I was asked to submit a positive hotel review. We were harassed several times to do a review to maintain the late check out. We were then removed from one of the rooms. The ethics of this hotel are poor; we left feeling very uncomfortable. The breakfast was awful also.

2026-01-28 • via Nuitee
M
Maria • couple • au
7
Despite our issues, we had a nice stay. We however wouldn’t choose to stay at this particular Mecure again until we knew
Pros:

Its location was excellent. Most of your staff were exemplary. The Breakfast offering was great. Was great to be able to get a bed around both of the pools.

Cons:

Some of breakfast staff could use extra training, with regards to intuition, (be on the look out when to replenish breakfast items, cutlery etc, not 1 by 1 but many at a time.) some staff jumped too quick to take away plates whilst still finishing breakfast. We noted a young man standing catching wasps around the condiments on a board, it actually put me off my breakfast a few times, not a good look at all. Invest in small prepackaged jams instead of jars, or at the least provide jars of water for spoons to be contained in after serving of jams from the big jars, this will reduce wasps (I have seen this help in places like Fiji ) Also, use smaller handled ladles on yoghurt bowls in fridge as numerous occasions the long handles knocked on the above shelves inhibiting the user being able to pour from the ladle, I witnessed the yoghurt being spilled so many times on the floor in front of fridge. Or again invest in small individual-size re-useable pots . This would also save the wastage.
Pool towels definitely let the Accor/Mecure Brand name down - they look no better than rags, I was embarrassed to use them on the beach. Some investment needs to be made into replacing with decent proper pool towels. Also some of the SunBed mattresses could really do with a good scrub as they were very grubby/dirty/grimey. Our room was very tired and definitely in need of a facelift and a deep clean to remove the smell of mould from wherever it was coming from.

2026-01-27 • via Nuitee