Mercure Resort Sanur

Hotels
•
Mercure
7.6 (2104 reviews)
Jalan Mertasari , Sanur , ID
+62 361 288833

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Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Beachfront location
Friendly and helpful staff
Beautiful gardens/grounds
Two pools
Boardwalk access for restaurants and walking
Good value/affordable
Close to port/ferry
Bike hire available
Clean rooms reported by many guests
Cons:
Dated rooms in need of renovation/painting
Bathroom issues: mouldy grout and occasional odors
Inconsistent housekeeping and replenishment of toiletries
Slow check-in / key issues
Limited breakfast variety and insufficient toaster capacity
Spa is expensive
Parking problems
Pools reported as very hot

Categories

Cleanliness
6.8
Mixed reports: many guests mention rooms kept clean, but several cite issues (mouldy grout, smelly drains, inconsistent replenishment of toiletries) indicating uneven housekeeping standards.
Service
8.8
Generally excellent — staff repeatedly described as friendly, helpful and welcoming; occasional service lapses noted (slow check-in, items not replenished) but overall service is a strong point.
Location
9.2
Outstanding beachfront location with direct access to the beach and boardwalk, convenient for restaurants, ferries and exploring — consistently praised across reviews.
Room Quality
5.4
Rooms are frequently described as dated and in need of refresh (peeling paint, handheld showers, lumpy pillows, odors), so room quality is a clear weakness.
Amenities
7.4
Good amenities overall: two pools, beach access, bike hire and pleasant grounds. Some negatives (very hot pools, expensive spa, limited parking) temper the score.
Value for Money
8.2
Multiple guests mention good value and affordable rates; despite some maintenance issues, many feel the stay offers strong value for price.
Food and Beverage
7
Breakfast opinions vary: some call the buffet great while others find it limited (one toaster causing queues) — generally acceptable but inconsistent variety.
Overall Experience
8
Overall positive stays driven by location, staff and grounds, though maintenance and room issues prevent a higher overall score.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Location

Guest Reviews

7.6
Based on 2104 reviews
Cleanliness: 6.8
Service: 8.8
Location: 9.2
Room Quality: 5.4
Amenities: 7.4
Value for Money: 8.2
Food and Beverage: 7
Overall Experience: 8
H
Harry • solo_traveller • nl
9
Een heerlijk ontspannen weekje in een paradijselijk oord.
Pros:

De ligging en de ruimtelijke opzet; het hotel ligt in een prachtig park, direct aan zee. De staf is superbehulpzaam en ze keuken is uitstekend.

2026-10-30 • via Nuitee
L
Lucy • family_with_children • au
8
Good stay
Pros:

Breakfast buffet was great. Location was super close to the beach and could walk on the boardwalk for access to restaurants. Could hire bikes and bike along the boardwalk which was good. Spa was expensive, room was quite dated. The pools were really hot. Best part about this hotel was how close it was to the beach

2026-10-29 • via Nuitee
A
Alicia • family_with_children • au
8
2026-10-29 • via Nuitee
J
John • solo_traveller • au
9
Love the Mercure has everything I need at a very affordable price beach front
Pros:

Love the location

Cons:

Staff are fantastic

2026-10-29 • via Nuitee
L
Lynn • couple • au
4
Opportunities to improve
Pros:

The pool was clean and maintained

Cons:

The hotel has a traditional, older character but would benefit from renovations and improved maintenance. Upon arrival, we were advised that our room had been upgraded because we had requested twin beds; however, the room did not appear to reflect an upgrade. During our stay, the cleanliness and level of service did not fully meet expectations. Shampoo, hand towels, and beverages were not consistently replenished, requiring us to contact the lobby by phone. The bathroom also had a noticeable odor that persisted despite the use of air freshener.

The breakfast buffet offered limited variety, and the availability of only one toaster resulted in a queue each day.

Overall, there are clear opportunities to improve cleanliness, service quality, and breakfast selection. With thoughtful upgrades and greater attention to guest comfort, the hotel could provide a more enjoyable experience.

2026-10-28 • via Nuitee
M
Mark • family_with_children • au
8
2026-10-28 • via Nuitee
J
Janice • solo_traveller • au
8
Great place to stay. Warm and welcoming.
Pros:

Beach, the gardens and the staff

Cons:

Rooms are a little dated

2026-10-27 • via Nuitee
F
Fabian Sorlury • family_with_children • id
5
I arrived at around 3pm but it took me about 30 minutes to get into the room due to the key issue.
Pros:

The room is very clean, the bed and pillows are really comfortable, and there is a lot of breakfast selection

Cons:

The parking.

2026-10-27 • via Nuitee
P
Peter • couple • nl
9
Een goede uitvalsbasis voor een verblijf op Bali
Pros:

Prima hotel, behulpzaam personeel

Cons:

Gastvrij

2026-10-26 • via Nuitee
P
Pierre • couple • fr
7
Très bien mais très touristique pas du tout dépaysant
Pros:

Piscine

Cons:

Rien

2026-10-25 • via Nuitee
C
Carmelo • couple • au
8
We enjoyed our stay, good value for money and very pleasant staff.
Pros:

Good location, clean beach, pleasant staff.
Made my birthday special , thanks to Odek for the lovely towel decorations !

Cons:

Drains in the bathroom sink smelled bad. The grout in the shower was mouldy.
Pillows were hard and lumpy - not the usual comfortable hotel pillows.

2026-10-24 • via Nuitee
C
Charles • family_with_children • au
7
Pros:

Lovely staff. Great grounds. 2 pools and beach front location.

Cons:

Rooms need a paint. Shower was hand held only and not fun showering. If the place just got a basic refresh and the gardens a bit more TLC, they could charge more and people would pay. It has so much potential.

2026-10-24 • via Nuitee
M
Mary K • couple • us
10
We had a wonderful stay and wished we’d booked longer.
Pros:

The location was fabulous, right on the beach and with a boardwalk for great exploring and people watching. The staff were so terrific…smiling, accommodating, and so fun.

Cons:

Nothing

2026-10-24 • via Nuitee
J
Jean-Michel • family_with_children • fr
10
Très bon hôtel
Pros:

C'est la 4ème année consécutive que nous venons, toujours en fin de voyage et nous sommes toujours très bien accueillis.
Les espaces extérieurs sont tellement agréables avec toute cette belle végétation.
Le personnel, la chambre, les équipements, tout est parfait !

Cons:

Rien

2026-10-22 • via Nuitee
J
Jeremy Dorricott • family_with_children • au
10
Pros:

Fantastic location, right on the beach. Rooms were always clean & staff very friendly.

2026-10-21 • via Nuitee
W
Wychard • family_with_children • nl
9
2026-10-21 • via Nuitee
J
Jonathan • solo_traveller • au
8
Pros:

The proximity to the beach and walking path.

Cons:

Dated rooms.

2026-10-20 • via Nuitee
J
Jan • couple • nl
8
Een heerlijk verblijf gehad.
Pros:

Er zijn genoeg bedjes op het strand en rondom zwembad en deze liggen comfortabel. We kregen een gratis upgrade.

Cons:

Nvt

2026-10-20 • via Nuitee
J
Jackie • family_with_children • au
10
Pros:

We loved the convenience to the Port for a ferry to Nusa Lembongan. Rooms clean and comfortable. Price for an overnight stay excellent

Cons:

Breakfast was average

2026-10-19 • via Nuitee
L
Lee-anne • solo_traveller • au
6
2026-10-18 • via Nuitee