Mercure Resort Sanur

Hotels
•
Mercure
7.7 (1852 reviews)
Jalan Mertasari , Sanur , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1852 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
J
Joanna • couple • gb
8
Pros:

The location, lovely staff, pools, low rise traditional local architecture, landscaping…been coming here for years and love it! There are lots of alternative restaurants along the beach.

Cons:

It’s getting a bit shabby, but still has its charm.

2026-02-13 • via Nuitee
A
Anne • extended_group • id
3
Nice access to beach, disappointingly small and “nothing special” room
Pros:

Good access to the beach

Cons:

The room was disappointing, just plain, no vibe nor style. Boxy room. We expected better from a high end hotel. Other accommodations in Sanur and on the island have a better identity altogether.

2026-02-12 • via Nuitee
J
Julie • couple • au
8
Love Sanur vibe ,
Pros:

Good location right on boardwalk path , plenty of sun beds around pools . Nice gardens & friendly staff .

Cons:

We didn’t have breakfast included so can’t comment on food but overall great value clean older style resort .

2026-02-11 • via Nuitee
I
Iwona • couple • pl
9
Uwielbiam ciszę i zieleń - wracam regularnie
Pros:

Uwielbiam zieleń tego hotelu, poczucie pewnej enklawy. Wygodne łóżko - bardzo pomocny personel

Cons:

Sufity można odmalować plus wyczyścić kratkę wentylacyjną w łazience

2026-02-11 • via Nuitee
T
Timothy • couple • es
8
2026-02-09 • via Nuitee
J
John • couple • nl
9
fenominaal
Pros:

Prachtige rustige locatie met een zeer mooi park dicht bij het strand en met zwembaden, tevens was het ontbijt voortreffelijk met zeer vriendelijk personeel

Cons:

nvt

2026-02-09 • via Nuitee
C
Chamberlain • family_with_children • au
3
Awful
Pros:

I didn’t like this property and wouldn’t stay here again.

Cons:

We checked in at 1am and requested a late check out. We were told we could check out at 2pm. The room had mould in it, walls were dirty and it was very very basic. When I woke at 7am I was asked to submit a positive hotel review. We were harassed several times to do a review to maintain the late check out. We were then removed from one of the rooms. The ethics of this hotel are poor; we left feeling very uncomfortable. The breakfast was awful also.

2026-01-28 • via Nuitee
M
Maria • couple • au
7
Despite our issues, we had a nice stay. We however wouldn’t choose to stay at this particular Mecure again until we knew
Pros:

Its location was excellent. Most of your staff were exemplary. The Breakfast offering was great. Was great to be able to get a bed around both of the pools.

Cons:

Some of breakfast staff could use extra training, with regards to intuition, (be on the look out when to replenish breakfast items, cutlery etc, not 1 by 1 but many at a time.) some staff jumped too quick to take away plates whilst still finishing breakfast. We noted a young man standing catching wasps around the condiments on a board, it actually put me off my breakfast a few times, not a good look at all. Invest in small prepackaged jams instead of jars, or at the least provide jars of water for spoons to be contained in after serving of jams from the big jars, this will reduce wasps (I have seen this help in places like Fiji ) Also, use smaller handled ladles on yoghurt bowls in fridge as numerous occasions the long handles knocked on the above shelves inhibiting the user being able to pour from the ladle, I witnessed the yoghurt being spilled so many times on the floor in front of fridge. Or again invest in small individual-size re-useable pots . This would also save the wastage.
Pool towels definitely let the Accor/Mecure Brand name down - they look no better than rags, I was embarrassed to use them on the beach. Some investment needs to be made into replacing with decent proper pool towels. Also some of the SunBed mattresses could really do with a good scrub as they were very grubby/dirty/grimey. Our room was very tired and definitely in need of a facelift and a deep clean to remove the smell of mould from wherever it was coming from.

2026-01-27 • via Nuitee
N
Noah • solo_traveller • us
7
Good stay for a low budget.
Pros:

Staff was great, room was good, beach was nice.

Cons:

Quality of food and drinks were both underwhelming. The resort also has no ATM so you have to leave to get cash.

2026-01-26 • via Nuitee
C
Christine • couple • au
10
2026-01-24 • via Nuitee
N
Nicole • solo_traveller • au
8
2026-01-24 • via Nuitee
B
Barbara • couple • au
8
Pros:

Location, food

Cons:

Needs more signposts

2026-01-23 • via Nuitee
K
Kelly • couple • au
7
Enjoyed our 4 night stay
Pros:

Friendly staff relaxingbeaitiful gardens

Cons:

Nothing

2026-01-23 • via Nuitee
Y
Yue • solo_traveller • au
8
2026-01-23 • via Nuitee
B
Brad • family_with_children • au
8
2026-01-23 • via Nuitee
R
rachel • couple • gb
8
An enjoyable stay and would stay here again but get a better room
Pros:

The location is fabulous right on the beach, check-in was easy and staff were very helpful and friendly
The hotel is set in beautiful grounds which are well maintained and has two beautiful swimming pools and plenty of sun beds with shade, we went at a quiet time so I can’t comment on peak times. Breakfast was good with plenty of choice
Our room was an executive twin and the beds were comfortable, the room had a safe, fridge and hairdryer with a small balcony and air con

Cons:

Our room was quite basic for an executive room, the shower was luke warm on the hottest setting with poor pressure

2026-01-21 • via Nuitee
D
Diedre • extended_group • au
10
A very relaxing stay.
Pros:

The Mercure is well situated and well kept. The beach path is right out front and it is a short walk out the back to restaurants and shopping. The staff are really friendly and helpful - nothing was too much trouble. Our arrival was delayed by a day due to flights but the change to our accommodation was done without any trouble at all. Communication with hotel staff from overseas was always prompt. We had breakfast included with our stay and enjoyed the range of food available. Our room was good and we enjoyed the the pool every day. Thank you Mercure team.

2026-01-20 • via Nuitee
J
Judith • solo_traveller • au
7
Pros:

close to beach, facilities available close by

Cons:

thawt the staff if unable to undertstand my english, understandable, they could have suggested a staff member who would understand. some had very quiet voices, difficult to hear. i didn't know of half the facilities and opportunities available as their only ibnfo was by digital QR code, I do not have that i want written and typed information in each unit. all. i saw around the grounds was about food and nightly offerings,. almost no other activity.

2026-01-20 • via Nuitee
B
Bygrave • family_with_children • au
4
Worn out and in need of renovation
Pros:

Location gardens

Cons:

Room was very dated and in need of total renovation. Floor tiles were loose, fixtures and fittings worn, hole in curtains, bathroom shower floor was stained bed was not comfortable. Very dissatisfied.

2026-01-20 • via Nuitee
S
Susanne • solo_traveller • dk
5
2026-01-20 • via Nuitee