Mercure Resort Sanur

Hotels
•
Mercure
7.7 (2146 reviews)
Jalan Mertasari , Sanur , ID

Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Location

Guest Reviews

7.7
Based on 2146 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
J
jennifer • extended_group • au
5
Enjoyable but got a bad bathroom.
Pros:

The main pool was great, and it is a lovely resort. Wheelchair accessable and good location next to beach.
The gardens and plants are amazing - Angelique the Cow was a bonus.

Cons:

We booked two rooms, my friends was okay but mine (room 153) was not. In hindsight I regret not speaking up. After 4 nights the mould and smell started to make me sick. This room needs a bleach bomb and new toilet.
For the price $160/night I expect more.
Breakfast on the first day everything was cold (went early at 7aM) only tried once more,as staff said only one breakfast per room but next time at a later time it was warm.

2026-09-18 • via Nuitee
S
Sebastian • couple • pl
9
Perfect for relaxing
Pros:

Spacious and comfortable rooms, a vast beach and plenty of space

2026-09-18 • via Nuitee
M
Michelle • family_with_children • au
5
We stayed three nights and only slept there. Did not eat there.
Pros:

If you like the quiet part of Sanur , the path is great.
The gardens are lovely.
The staff are very friendly but do not understand, when we asked for cleaner towels.

Cons:

This resort really needs an overhaul.
The linen sheets and towels are grey and old.
The bathrooms need a good scrub.
The outdoor furniture is very old and airers are mouldy or non existent.
The executive patios are small and not cleaned or swept, very dusty, couldn’t sit on them.
Considering it is a teaching hotel, they are unfortunately not getting it right🥲
Walking past kitchen had very bad sewerage smell every night.
I guess you get what you pay for.

2026-09-18 • via Nuitee
S
Sergei • couple • au
8
Pros:

The room was clean. The breakfast was average but OK. Two pools and beach are good.

2026-09-18 • via Nuitee
G
Greg.reynolds • solo_traveller • au
7
Pros:

Good for kids,close to restaurants both sides of hotel

2026-09-17 • via Nuitee
D
Dmitrii • couple • ru
10
Прекрасный приятный отель, другого и не надо.
Pros:

Вчера вернулись с отдыха на Бали.сентябрь 2026
Отель Меркури Резорт Санура очень понравился.1 линия. Большая зеленая приятная комфортная территория, 2 бассейна. У большого бассейна -навес из красивейших бугенвиллий над шезлонгами. Пляж тут же рядом и набережная тротуар, по которому можно гулять вдоль моря или взять в отеле в аренду велосипеды и кататься, вдоль набережной разнообразные кафе с живой музыкой по вечерам и без.
Номера в отеле чистые, аккуратные, все необходимое есть.
На завтраках разный ассортимент еды, и фрукты, и вкусняшки к чаю- каждый найдет на свой вкус.
Персонал отеля очень доброжелательный, внимательно относятся к запросам постояльцев. Достаточно обратиться с вопросом на ресепшн - реагируют сразу.
Особое спасибо менеджеру Брайану, с вниманием и заботой отнесся к нам при нашем очень раннем прибытии в отель. Предоставил нам все необходимое для комфортного пребывания в отеле до момента нашего заселения.
Искренне рекомендуем этот отель для комфортного приятного времяпровождения в отпуске.

Cons:

Нет таких моментов

2026-09-17 • via Nuitee
V
V Anne • solo_traveller • fr
9
Etablissement recommandé
Pros:

L'emplacement à Sanur est parfait, la vue sur la mer, les promenades sur le sentier piéton ombragé, le centre commercial Icon a 3 km a pied par la plage est une belle ballade ! Le style balinais du Mercure apprécié, ĺes jardins magnifiques, le petit dejeuner est complet. Le personnel adorable. Je recommande.

Cons:

Besoin de rénovation, l ' ensemble est un peu vétuste!

2026-09-16 • via Nuitee
I
Ilse • couple • nl
6
2026-09-16 • via Nuitee
E
Eric • solo_traveller • nz
10
A Great resort!
Pros:

⭐⭐⭐⭐⭐ 10/10 – A Wonderful Stay at Mercure Resort Sanur

We stayed at Mercure Resort Sanur for four nights with our family, with two rooms next to each other, and we had an absolutely lovely time.

The resort is gorgeous, with beautiful, well-maintained tropical gardens, two large swimming pools, and a wonderful atmosphere throughout. The staff were consistently friendly and welcoming, and almost every interaction came with a smile. The breakfast was also excellent, with plenty of choice and something for everyone.

One of the things we particularly loved was the peaceful location right on the beach. There are plenty of sun loungers both around the pools and on the beach, so there is no need to get up early or fight for a place to sit. The beach bar is another great touch, making it easy to relax and enjoy the surroundings.

The resort really does have everything you need for a relaxing stay in Sanur. It is quiet and beautifully landscaped, yet still conveniently located.

We would definitely recommend Mercure Resort Sanur to anyone looking for a few relaxing nights in Sanur. We had a fantastic stay and would happily come back! 10/10.

Cons:

Nothing

2026-09-16 • via Nuitee
E
Emma • solo_traveller • au
10
2026-09-15 • via Nuitee
C
craig • couple • au
10
great
Pros:

everything

Cons:

n/a

2026-09-15 • via Nuitee
M
Matthew • couple • au
6
Enjoyable great location staff were a credit to the MECURE
Pros:

Beach area and restaurants were fantastic
Breakfast wasn’t included in our rate but I feel it should be included with all rooms .i have stayed in many budget motels who include breakfast
Room was clean and comfortable but it does need a facelift also the outdoor terrace could have more comfortable furniture and could do with a facelift also.

Cons:

As comments above but these weren’t dislikes

2026-09-15 • via Nuitee
G
Guy • couple • au
8
2026-09-15 • via Nuitee
Y
Yasuhiro • couple • jp
10
2026-09-14 • via Nuitee
T
Thijmen • couple • nl
9
Super relaxed
Pros:

De locatie super mooi strand.

Cons:

Mensen boven mij maakte veel herrie. Daar kan mercure niks aan doen. Kinderen zijn eenmaal vroeg wakker.

2026-09-14 • via Nuitee
K
Kathryn • couple • us
8
Phenomenal customer care
Pros:

Beautiful location, buildings and grounds

The best feature of this hotel is the staff who are wonderful!! Sam, guest service manager looked after our every detail.

Cons:

Updating electrical, linens, towels would be a plus

2026-09-14 • via Nuitee
B
brian • couple • au
3
Should have more variety of food
Pros:

Restaurant, bar, and ocean combined

Cons:

Rooms are old

2026-09-13 • via Nuitee
L
Linda • solo_traveller • au
8
Very pleasant
Pros:

Loved the glass water bottles in room
Satisfactory selection for breakfast

2026-09-13 • via Nuitee
L
Lisa • couple • au
5
Will not stay at Mecure again
Pros:

The location was amazing but mecure feels so run down.

Cons:

The place is run down and needs a lot of repair tiles falling off the pool and the rooms are very dark. The breakfast was nothing special The staff are lovely

2026-09-13 • via Nuitee
A
andre • couple • au
8
Very good Value
Pros:

We had a big room on the ground floor with a nice garden area. Bathroom very big but a bit dated. We even had a coffee machine in the room. Bed comfortable. Pool very nice, we always had a sunlounge in the shade. Lots of restaurants near by. Breakfast buffet very good but staff a bit slow. Beautiful gardens.

Cons:

We ask for early check in but still had to wait for 2 hrs until 2.30pm. Went to the bar to have drinks while waiting, staff not very attentive there just standing around doing nothing. We had to ask for drinks.

2026-09-13 • via Nuitee