Mercure Resort Sanur

Hotels
•
Mercure
7.7 (2052 reviews)
Jalan Mertasari , Sanur , id

listing image 1
Show all photos
Free
Children allowed

Facilities

WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Swimming pool
24-hour front desk
Restaurant
Room service
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 2052 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
J
Jennifer • family_with_children • au
4
Disappointed
Pros:

The staff

Cons:

Very run down linen is very bad never had a clean smell and pillows are indescribable kid’s pool not very clean breakfast is very average compared to Legian Mercure, we wish we had stayed there instead
The photo is the view from my room

2026-07-04 • via Nuitee
S
Syahnan • solo_traveller • id
9
Pros:

The swimming pool
The beach
The front street strolling
The surroundings

Are incredibly valuable

Cons:

Pool atmosphere need to be enhanced with music sound, pool guard and maybe automatic water flow to make it more Live although there is only a few guests

2026-07-03 • via Nuitee
K
karen • solo_traveller • au
8
Very relaxing
Pros:

On the beach

Cons:

Nothing

2026-07-02 • via Nuitee
V
Vicki • couple • nz
9
Very enjoyable stay. We love the location, pools and breakfast. Plus, the helpful staff
Pros:

Excellent Value for money. We return frequently and are never disappointed. The Staff are always helpful and friendly.

2026-07-01 • via Nuitee
T
Tom • couple • nl
9
Heerlijk ontspannen. Vooral faciliteiten zijn goed en dan vooral het strand is heel fijn om te ontspannen.
Pros:

De locatie, het strand :)

2026-06-30 • via Nuitee
S
Skye • family_with_children • au
5
Pros:

Location was excellent

Cons:

Dated, dirty.

2026-06-28 • via Nuitee
D
Dennis • couple • nl
7
Pros:

Lovely garden, good location, access to the beach amazing professional and friendly staff

Cons:

Outdated rooms, quite a “tired” hotel

2026-06-28 • via Nuitee
N
noeleen • solo_traveller • au
7
2026-06-27 • via Nuitee
A
Ann • extended_group • au
8
Will stay longer next time
Pros:

Great location by the beach in quiet part of Sanur.
Two nice pools,
Very Balinese feel.
Own beach club.
Yoga business just outside the property offering classes with fab views
We were only there for 2 overnight enroute to Nusa Lembongan.

Cons:

The pillows were too puffy.

2026-06-27 • via Nuitee
H
Hans-Henrik Busk • family_with_children • dk
8
2026-06-27 • via Nuitee
L
Louise • solo_traveller • au
9
The great budget friendly choice in Sanur
Pros:

Loved our stay at the Mercure Sanur. Perfect location on the southern end of Sanur Beach. Sure, it's not the most luxurious resort and yes it's a bit dated but for comfort and great value for money you can't go past it. The two swimming pools are great and the grounds are spacious. While others resorts along the Sanur beachfront come with all the designer lux features and high price tags, the Mercure retains its old Bali resort charm at a fraction of the price of its neighbours. It's not perfect but with so many local warungs and fancy restaurants within in few minutes walk and a wide, clean beach directly out the front, it's a great choice.

Cons:

The grounds are lovely and a great asset to the resort but would benefit from a more regular maintenance program to keep them looking their best. Some areas such as the outdoor stage area behind the restaurant looks unloved.

2026-06-27 • via Nuitee
W
Winston • couple • nl
7
Goed voor 3 dagen
Pros:

Wat me het meest beviel was dat het bij de beach was . Mooie lange boardwalk . Genoeg te doen dus . Heerlijk gelopen. Wel donker in de avond wat ik apart vond. Want hardstikke veel toeristen. Ik voelde me niet onveilig maar vond het niet prettig! En ik was niet alleen maar als je alleen ben kan ik me voorstellen dat het eng is

Cons:

Het bed van hotel vreselijk!! Kraakte van alle kanten! De towels waren versleten en vreselijk! Hotel heeft echt een renovatie nodig

2026-06-26 • via Nuitee
C
Clayton • extended_group • au
8
2026-06-26 • via Nuitee
R
Richard • extended_group • nz
7
Lovely staff, good location, but a bit dated
Pros:

Hotel a bit dated now but staff were lovely

2026-06-26 • via Nuitee
S
Sayers • solo_traveller • au
9
Pros:

A little dated but clean. Good value for money. Fantastic location.

2026-06-25 • via Nuitee
A
Anthony • couple • au
8
2026-06-25 • via Nuitee
A
Aurelie • family_with_children • au
7
2026-06-24 • via Nuitee
D
David • solo_traveller • au
6
Value ok but old and tired hotel
Pros:

Location

Cons:

Rooms are old and tired

2026-06-24 • via Nuitee
A
Anthony • couple • au
9
2026-06-24 • via Nuitee
G
Grant • solo_traveller • au
1
2026-06-24 • via Nuitee