Mercure Resort Sanur

Hotels
•
Mercure
7.7 (1901 reviews)
Jalan Mertasari , Sanur , id

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Free
Children allowed

Facilities

Health or beauty spa nearby
Free beach shuttle
Offsite parking discounted rates available
Non-smoking rooms
Air conditioning
Swimming pool
Restaurant
Room service
Terrace
Family rooms
See all facilities

Review Highlights

Pros:
Friendly staff
Great location near the beach
Cons:
Cleanliness issues
Outdated room facilities

Categories

Cleanliness
6.28
There were mentions of dirty bedding and lack of proper maintenance.
Service
8.25
Most reviews praised the friendly and helpful staff, but there were concerns about their attentiveness.
Location
9.29
The hotel is located right at the beach and close to several amenities.
Room Quality
6.74
Some rooms were described as outdated and cramped, with issues like dark lighting.
Amenities
8.27
The hotel offered various facilities such as pools and beach access, although improvements are needed.
Value for Money
7.73
Overall value is decent, but there are better dining options nearby.
Food and Beverage
7.28
The breakfast buffet received criticism, indicating a need for improvement.
Overall Experience
7.75
The overall stay was enjoyable, with factors like location and staff positively influencing the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2025-12-20 12:45

Property Description

Beachfront Balinese-Style Accommodation:
Mercure Resort Sanur Bali offers a unique experience with its traditional Balinese-style thatched roof villas. The 2 outdoor pools and spa nestled in tropical landscapes provide a serene retreat for guests. Free WiFi and welcoming staff ensure a comfortable stay.

Leisure and Entertainment:
Guests can enjoy a variety of sports activities including tennis, volleyball, and badminton. The resort also offers tour services and vehicle rentals for exploring the beautiful surroundings. End the day with sea-view dining and live entertainment at Pandawa Restaurant.

Relaxing Holiday Homes:
Etang Vallier Resort boasts holiday homes with terraces, TV lounges, and kitchens. The outdoor swimming pool, mini-golf course, and children's playground offer fun for all ages. With a bar and restaurant overlooking the lake, guests can unwind in a picturesque setting.

Book your stay now at Mercure Resort Sanur Bali or Etang Vallier Resort for a memorable vacation experience.

Important information:

Please note that any room rate inclusive of breakfast is for up to a maximum of 2 adults only. Any extra person will be charged separately.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: DPS

Property Policies

  • Parking

    Free private parking is possible on site (reservation is not needed).

  • Internet

    WiFi is available in all areas and is free of charge.

  • Groups

    When booking more than 7 rooms, different policies and additional supplements may apply.

  • Pets

    Pets are not allowed.

  • Children and extra bed policy

    Children of any age are allowed.
    Children up to and including 2 years old stay for free when using an available cot.
    Children up to and including 11 years old stay for Rp 0 per person per night when using an existing bed.
    Children from 3 years old to 11 years old stay for Rp 315,000 per person per night when using an available extra bed.
    People 12 years old and over stay for Rp 390,000 per person per night when using an available extra bed.
    Any type of extra bed or child's cot/crib is upon request and needs to be confirmed by management.
    Supplements are not calculated automatically in the total costs and will have to be paid for separately during your stay.

Location

Guest Reviews

7.7
Based on 1901 reviews
Cleanliness: 6.28
Service: 8.25
Location: 9.29
Room Quality: 6.74
Amenities: 8.27
Value for Money: 7.73
Food and Beverage: 7.28
Overall Experience: 7.75
A
Aishath • family_with_children • mv
10
Pros:

Super friendly staff and excellent service. Good location. Be sure to check out the beach area, it was fantastic.

Cons:

The rooms are a bit old and in need of touch-up work. But it did not affect our stay as the staff were excellent and the property was very green and beautiful.

2026-04-10 • via Nuitee
R
remo • family_with_children • at
10
2026-04-10 • via Nuitee
A
Agnes • couple • fr
10
Pros:

L’accueil et le sourire du personnel.
Pouvoir se doucher dans une pièce dédiée avant de prendre l’avion.
Pouvoir bénéficier de la piscine après le Check out

2026-04-10 • via Nuitee
S
Scott • family_with_children • au
7
2026-04-09 • via Nuitee
L
Lyons • family_with_children • au
10
Pros:

Icey cold air con. Very clean. Friendly helpful staff. Pool had shade. Beautiful buffet breakfast. Affordable.

Cons:

Nothing

2026-04-09 • via Nuitee
D
David • couple • au
5
Enjoyed Sanur and the beautiful Balinese people, but the hotel was very tired and needs money spent,
Pros:

The Breakfast was Very Dissapointing.

Cons:

The hotel seems to be run by trainees who try hard, and aim to please.

2026-04-08 • via Nuitee
S
Shelley • couple • au
8
Stayed here a few times. For the location being right on the beach it is value for money.
Pros:

Beautiful gardens right on beach front with plenty of space around the two pools. Accommodation is sets of four units nicely spaced. Deluxe king rooms have great sized balconies.

Cons:

Can be a little bit away from the main areas for shopping and dinning. But in saying that there is an excellent beach path with lots of shade for both walkers and bike riders.

2026-04-07 • via Nuitee
N
Nicole • family_with_children • at
6
Pros:

wie immer personal super nett,gute lage, bis auf die paar kleinen punkte alles ok

Cons:

bereits mehrmals vor ort, diesmal keine kleinen handtücher, wasserhahn wackelig, kein lichtschalter bei der türe

2026-04-06 • via Nuitee
M
Monique • family_with_children • za
9
2026-04-05 • via Nuitee
Y
Yvonne • family_with_children • au
8
2026-04-05 • via Nuitee
C
Christopher • solo_traveller • au
2
2026-04-04 • via Nuitee
D
Debbie • couple • au
10
2026-04-02 • via Nuitee
N
Nic • solo_traveller • ph
10
Property is exemptionally commendable in terms of security, comfort, access to other services and facilities around the
Pros:

Sophisticatedly excellent!

Cons:

The bed is a bit sagging already.

2026-04-01 • via Nuitee
J
Julie • solo_traveller • au
10
2026-04-01 • via Nuitee
D
Donna • family_with_children • gb
1
Disappointing
Pros:

The staff, but they can only do so much. The problems in this hotel are at the management level.

Cons:

I was so disappointed. I have stayed at other Mecures and expected, if not the same, a similar level of hygiene and rooms. My room was dated, not very clean and infested with ants (bathroom), and centipedes everywhere. They were cleaned when I first reported only to return the following night, when there was little I could do about it. There are much better options in the area.

2026-04-01 • via Nuitee
I
Ieva • couple • lv
9
Beautiful resort in old Bali style
Pros:

Beautiful resort - grean and well maintained teritory, 2 pools and beach. Lot of choises for breakfast.

Cons:

Everything was fine!

2026-03-31 • via Nuitee
T
Tony • couple • au
8
Clean and comfortable rooms. Staff very friendly and accomodating.
Pros:

Location and facilities.

Cons:

Pool areas s bit dated.

2026-03-31 • via Nuitee
A
April • couple • au
3
Cons:

Location not great, empty street and far from Main Street not walking distance.

2026-03-29 • via Nuitee
E
Eliza • couple • au
9
2026-03-29 • via Nuitee
S
Suzanne • family_with_children • au
4
Pros:

I had to change rooms as the first room was mouldy and the curtains were dirty.
The second room was much better but the curtains were still dirty.
I think most rooms need renovating as they are very old.

Cons:

The dirty curtains and the mouldy bathroom.

2026-03-28 • via Nuitee