Holiday Inn Express & Suites Alliance by IHG

Hotels
•
Holiday Inn Express
7.1 (177 reviews)
2341 West State Street , Alliance , US

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Free
Children allowed

Facilities

Fitness facilities
WiFi available
Free WiFi
Parking
Free Parking
Non-smoking rooms
Air conditioning
Fitness center
24-hour front desk
Business center
See all facilities

Review Highlights

Pros:
Quiet and comfortable atmosphere
Good location/area
Friendly staff noted in several reviews
Spacious rooms with refrigerator and microwave
Positive baked items (cinnamon rolls) reported
Cons:
Mold in bathroom and mold smell reported
Garbage left behind, ants, and dirty linens/comforters in some rooms
No hot water incidents and poor management/refund response
Gym and pool closed; breakfast poor and ran out of items
Parking issues, slow check-in, and key card malfunctions

Categories

Cleanliness
5.2
Mixed but leaning negative: multiple reports of mold in the bathroom, garbage left behind, ants and dirty comforters contrasted with a few guests saying the property was very clean.
Service
7.6
Mixed: several mentions of friendly and efficient staff, but notable operational and management failures (no hot water, refund/communication issues, slow check-in, key card problems) reduce consistency.
Location
9.4
Consistently positive across reviews: multiple guests praised the location and area; convenient for guests' needs.
Room Quality
6.4
Mixed: rooms described as comfortable and spacious with fridge/microwave, but criticisms include a very simple bathroom, backed-up shower drain, mold issues and occasional cleanliness problems.
Amenities
5.6
Below average: gym and pool reported closed, parking issues noted, and breakfast service problems (ran out of items, not refreshed).
Value for Money
8.6
Perceived as reasonable value by some guests due to location and standard Holiday Inn Express features (quiet, comfortable rooms), despite service and cleanliness inconsistencies.
Food and Beverage
6
Mediocre: a few positives (cinnamon rolls), but multiple complaints about the breakfast offering being poor, running out of scrambled eggs and not being refreshed.
Overall Experience
8
Mixed overall: many guests found the property quiet, comfortable and well-located (suitable for one-night stays), but significant operational issues (no hot water, management/refund problems, cleanliness lapses) temper the experience.
* This sentiment is summarized by AI based on user reviews.
Updated at: 2026-11-05 14:13

Property Description

Convenient Location
Located just a short distance from Akron's popular attractions, Holiday Inn Express & Suites Alliance, an IHG Hotel offers easy access to nearby museums and parks.

Modern Amenities
Enjoy complimentary WiFi, a sun terrace, and a delicious American breakfast during your stay. The hotel also features a business center and convenient vending machines for snacks and drinks.

Nearby Golf Courses
For golf enthusiasts, the hotel is close to The Sanctuary Golf Club and Firestone Country Club, perfect for a day out on the green.

Book your stay at Holiday Inn Express & Suites Alliance, an IHG Hotel for a comfortable and convenient experience.

Important information:

Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply.
A deposit may be required at the property.

Check-in and check-out hours:
Check-out: 11:00 AM
Airport code: CAK

Location

Property Accessibility

Total Disability Score: 35.71
Public Area
  • Ramp: No
  • Entrance Door Width: 82
  • Entrance Leveled: Yes
  • Pet Friendly: No
Reception And Restaurant
  • Reception Hearing Accessible: No
  • Reception Wheelchair Accessible: No
  • Restaurant Wheelchair Accessible: No
Elevator
  • Elevator Audio Signals: No
  • Elevator Braille Numbers: Yes
  • Elevator Contrasting Buttons: No
  • Elevator Visual Signs: No
Show all accessibility features

Guest Reviews

7.1
Based on 177 reviews
Cleanliness: 5.2
Service: 7.6
Location: 9.4
Room Quality: 6.4
Amenities: 5.6
Value for Money: 8.6
Food and Beverage: 6
Overall Experience: 8
V
Vic • solo_traveller • be
8
Rustgevend en toegankelijk.
Pros:

Het gehele hotel brengt veel rust, is heel stil en comfortabel.

Cons:

De badkamer is heel simpel in vergelijking met de rest van de kamer.

2026-09-17 • via Nuitee
K
Karen • solo_traveller • us
5
Cons:

There was garbage left from previous occupants and there were ants in the room

2026-09-14 • via Nuitee
C
Cassidy • solo_traveller • us
2
Mold.
Cons:

Mold in the bathroom - mold smell throughout the whole room.

2026-09-09 • via Nuitee
C
Cristina • solo_traveller • us
10
2026-09-03 • via Nuitee
C
Carol • couple • us
9
very good for one night
Pros:

very good great cinnamon rolls

Cons:

need a bigger bathroom vanity no stopper for the sink

2026-08-24 • via Nuitee
J
Jodie • couple • us
10
Pros:

It was very clean

Cons:

Parking

2026-08-17 • via Nuitee
D
David • solo_traveller • us
1
Poor management
Pros:

Nothing. They told me they had no hot water and would fully refund the room if I had cancelled. I cancelled, submitted the request for the refund, and the hotel manager never responded.

Cons:

Lack of response from the manager to refund me after stating that they would.

2026-08-06 • via Nuitee
B
Banister • solo_traveller • us
1
Cons:

I already booked the hotel then got there with my family to find out they have no hot water......Then they wouldnt refund my casapp amount and still havent....

2026-07-09 • via Nuitee
J
James • solo_traveller • us
10
Pros:

I enjoyed my entire stay at this location friendly staff very clean and quiet

Cons:

I have no dislikes that I am able to think of

2026-07-03 • via Nuitee
A
April • couple • us
4
Great location. Room was decent
Pros:

Location

Cons:

No towels, had to get from front desk. Breakfast was awful

2026-06-29 • via Nuitee
J
James • couple • us
4
Was very clean and everyone was really nice. It’s unfortunate some facilities were shut down and shower drain was backed
Pros:

I liked the area the property was located

Cons:

Gym and pool were closed and bathroom shower backed up while taking a shower.

2026-06-28 • via Nuitee
R
Robert • couple • us
7
A good, clean room option for a one-night stay during a road trip.
Pros:

This was a very standard Holiday Inn express. The staff was friendly and efficient. The room was spacious with a good number of outlets for electronics. The room had a refrigerator/freezer and a microwave.

Cons:

The breakfast was a pretty typical carbohydrate packing experience. They ran out of scrambled eggs and did not refresh them for the time that we were there.

2026-06-15 • via Nuitee
R
Ryan • family_with_children • us
2
We enjoy holiday inn, but will not stay at this location again.
Pros:

Location to where we needed to go

Cons:

It took us almost 20 minutes waiting to check in. When we got to our room, both of our comforters were dirty. We asked to swap comforters but was told they were all being "washed". We said that's fine we were going to get something to eat. When we got back, we were only given 1 comforter and they said they had no more. Our key cards stopped working three times. Everytime we went to the desk we had to ring the "doorbell" which is fine, but took forever for someone to come to the desk.

2026-06-08 • via Nuitee
B
Becky • couple • us
8
2026-06-04 • via Nuitee
J
James • couple • us
10
2026-05-12 • via Nuitee
S
Stephanie • solo_traveller • us
8
2026-05-04 • via Nuitee
D
Diana • solo_traveller • us
10
Great clean friendly place to stay and we loved the breakfasts in the morning
Pros:

Very clean

Cons:

We loved everything

2026-04-29 • via Nuitee
T
Tewksbury • solo_traveller • us
10
2026-04-14 • via Nuitee
Y
Yuashita • solo_traveller • us
10
Great
2026-04-01 • via Nuitee
J
Jennifer • couple • us
8
Overall we will be back. Just hope the breakfast downfalls improves.
Pros:

The location of the hotel is great. The bed are so comfortable.

Cons:

This time we stayed the breakfast wasn't the best. First morning, I found raw biscuits and the sausage links looked inedible. The lid for milk crafe was dirty and smelled awful. Didn't looked too be cleaned for some time.

2026-03-23 • via Nuitee